Heydays Care and Support Services Ltd

76 Warwick Street, Grange-over-Sands LA14 5HB
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9.9 50 Reviews
  • Heydays Care and Support Services Ltd, Grange-over-Sands
Heydays Care and Support Services is a private domiciliary care agency, founded in 2011 with the aim to provide a home care service that offered the highest standards of care and support to individuals within their own homes and in the community.

The two co-founders of the business began their careers in the care industry at an early age and between the two of them have over forty years of valuable knowledge, experience and qualifications from working within the care sector.

Heydays Care and Support Services is a forward-thinking domiciliary care agency that covers an extensive range of personal and domestic services which promote independent living for individuals requiring assistance and support in the comfort of their home.

The company aims to help all clients to lead as fulfilling a life as possible through delivering a high, professional standard of service and tailoring care packages to meet individual's needs. Heydays prioritise providing continuity of care to enable trusted friendships to blossom and a sense of value and belonging between all clients and staff members alike.

Heydays are registered with the CQC and have a rating of 'good' (December 2022).

Heydays are a preferred provider for Cumberland and Westmorland Council and within the NHS framework covering the Grange-Over-Sands and South Lakes area, and the Barrow-in-Furness area.

Heydays Headquarters and Training Centre is located in Barrow-in-Furness. The company has two branches, in Grange-Over-Sands and Barrow-in-Furness. The Grange branch covers surrounding villages such as Allithwaite, Cartmel, Cark, Flookburgh, Field Broughton, Newby Bridge, Witherslack, Heversham and Levens. The Barrow branch covers the Furness area.

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Care Provided by Heydays Care and Support Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Heydays Care & Support Services Ltd
  • Person in charge
  • Dawn Darby (Manager)

Funding & Fees Guide for Heydays Care and Support Services Ltd

  • Prices

  • Please call our friendly team who will be happy to discuss the care rates for your area

Heydays Care and Support Services Ltd Reviews (50)

Total of 50, showing 1-20
9.9

Heydays Care and Support Services Ltd has a Review Score of 9.9 (9.875) out of 10, based on 12 reviews in the last 2 years. Over all time Heydays Care and Support Services Ltd has 50 reviews.

Overall Experience

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Date Published

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Review from J B (Daughter of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We highly recommend Heydays. Any contact over the phone was dealt with kindness, professional and friendly. Nothing too much trouble. The care staff are kind, and caring and go above and beyond. Mum was treated with dignity and good humour. They enabled mum to live in her own home until she needed full-time
care.

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Review from A H (Client) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very reliable care company. Staff are friendly and inform me if there is to be a change of day or time. I am fortunate - at the moment - that I require sitting and shopping service.

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Review from Catherine B (Wife of Client) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are all friendly and approachable. My husband enjoys chatting to them and having a laugh when they carry out his morning care. Having social visits does help to give him time away from home.
Having always been a very prude person, they go the extra mile to protect his dignity.
I appreciate
that there will always be staff with whom he may not get on with.

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Review from A G (Client) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good carers and management.

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Review from E J (Client) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely, so nice and kind and very helpful. I have nothing but praise for them.

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Review from Karen L (Daughter of Client) published on 26 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers looking after my late mum were such kind individuals, always looking out for mum's welfare and happiness and wanting to make sure she was in a good place before they left after each visit. Some would go the extra mile and just buy a product or item that mum needed, sometimes they stayed extra
time because mum may be anxious or had misplaced an item, making them a bit late for their next appointment, but they cared and didn't want to leave her alone until mum was settled. The whole team in Grange are very professional and work closely together to provide the best service. They really do care deeply about their clients and want to help them so much.

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Review from Isabella B (Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are fantastic, very polite, helpful, kind and caring to me.

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Review from Nevil N (Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Twenty years of constant care in a monumental approved of care happiness and support in times of need.

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Review from S L (Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not having a car and not being well especially in winter, the Tuesday calls are invaluable as are the cheery varied faces.

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Review from Maureen W (Wife of Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Heydays has always been good, the staff are caring, helpful, and at all times treat my husband with dignity and respect, they keep an eye on me as well, if I am a bit down there is always a hug if I need one, they are a great team and very special part of our lives.

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Review from R P (Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On his first visit, your carer was in the bathroom and watched how I got into it and then advised me of a much better and safer way. He repeated this on leaving the bath. This regular presence allows me to continue to enjoy a bath without perhaps slipping and hurting myself. A bath I much look forward
to! He also washes my hair! Much better than doing it over the sink!

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Review from R W (Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Heydays Care and Support for the past six months. I am happy with the care I have received. The girls are all very friendly and efficient with my care.

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Review from Kay G (Daughter of Client) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heydays is a fantastic care company. My Mother receives top class care every morning and her carers go above and beyond the call of duty. I cannot praise enough the undivided care and attention her main carer gives her. Nothing is too much trouble for Heydays carers and it's the little extras they provide
that makes them so special. Thanks to you all.

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Review from Gillian R (Client) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are on time and ate not swapped around so there is continuity.

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Review from E B (Client) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience: been helped to travel to and fro to lunch club and also to and fro for nailed to be varnished. Help given to use my computer and also to help my husband to get our TV's on and working. Carers go out of their way to sort out any problems I might have. Anu extra shopping needed they
will try to get us. All carers are welcome and kind and supportive.

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Review from Ann J (Client) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers and staff at Heydays care are all very good and caring. I see quite a few of Heydays staff, and they always treat me with friendliness and care. I feel very well looked after. They will take me to the dentist or the optician and are always willing to oblige if my needs change.

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Review from Kathleen S (Client) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with nearly all care and attention I get.

Reply from Kelly Shaw, Owner at Heydays Care and Support Services Ltd

Thank you Kathleen, I will pass your feedback on to the team.
Kind regards,
Kelly.


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Review from Annette W (Client) assisted by family/friend published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Heydays Care and Support Services to be very caring and treat me with respect at all times, for which I am very grateful. They always take the time to chat and make sure everything is ok before they leave.

Reply from Kelly Shaw, Owner at Heydays Care and Support Services Ltd

Thank you Annette, I will pass your lovely comments on to the team.
Kind regards,
Kelly.


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Review from S H (Daughter of Client) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a good level of service. Reliable and always willing to talk through and address any issues.
Some carers' standards are not up to scratch, however, the majority are.

Reply from Kelly Shaw, Owner at Heydays Care and Support Services Ltd

Hi S, thank you for your review. I am sorry to hear that you feel not all carers work to a high standard as we always try to deliver a high service, if you would like to call the office I would be happy to discuss this with you.
Kind regards,
Kelly.


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Review from Helen H (Client) assisted by family/friend published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are efficient and almost always professional, lovely to have a conversation with, good fun. Occasionally one or two carers assume too much resulting in having to do things twice. Most of the time carers are very good at using their own initiative to good effect.

Reply from Kelly Shaw, Owner at Heydays Care and Support Services Ltd

Thank you Helen, your feedback is much appreciated


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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Heydays Care and Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Heydays Care and Support Services Ltd is calculated as follows: ( (63 Excellents x 5) + (9 Goods x 4) ) ÷ 72 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heydays Care and Support Services Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Heydays Care and Support Services Ltd

What Type of Services does Heydays Care and Support Services Ltd offer?

Heydays Care and Support Services Ltd offers Home Care.

How many Carers does Heydays Care and Support Services Ltd employ?

Heydays Care and Support Services Ltd employs 38 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heydays Care and Support Services Ltd to verify any information. View our terms and conditions. Heydays Care and Support Services Ltd has an Enhanced Service – more info.