Heydays Care and Support Services Ltd

76 Warwick Street, Grange-over-Sands LA14 5HB
Submit a Review
9.9 50 Reviews
  • Heydays Care and Support Services Ltd, Grange-over-Sands
Heydays Care and Support Services is a private domiciliary care agency, founded in 2011 with the aim to provide a home care service that offered the highest standards of care and support to individuals within their own homes and in the community.

The two co-founders of the business began their careers in the care industry at an early age and between the two of them have over forty years of valuable knowledge, experience and qualifications from working within the care sector.

Heydays Care and Support Services is a forward-thinking domiciliary care agency that covers an extensive range of personal and domestic services which promote independent living for individuals requiring assistance and support in the comfort of their home.

The company aims to help all clients to lead as fulfilling a life as possible through delivering a high, professional standard of service and tailoring care packages to meet individual's needs. Heydays prioritise providing continuity of care to enable trusted friendships to blossom and a sense of value and belonging between all clients and staff members alike.

Heydays are registered with the CQC and have a rating of 'good' (December 2022).

Heydays are a preferred provider for Cumberland and Westmorland Council and within the NHS framework covering the Grange-Over-Sands and South Lakes area, and the Barrow-in-Furness area.

Heydays Headquarters and Training Centre is located in Barrow-in-Furness. The company has two branches, in Grange-Over-Sands and Barrow-in-Furness. The Grange branch covers surrounding villages such as Allithwaite, Cartmel, Cark, Flookburgh, Field Broughton, Newby Bridge, Witherslack, Heversham and Levens. The Barrow branch covers the Furness area.

Show Heydays Care and Support Services Ltd on the Map

Care Provided by Heydays Care and Support Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Heydays Care & Support Services Ltd
  • Person in charge
  • Dawn Darby (Manager)

Funding & Fees Guide for Heydays Care and Support Services Ltd

  • Prices

  • Please call our friendly team who will be happy to discuss the care rates for your area

Heydays Care and Support Services Ltd Reviews (50)

Total of 50, showing 41-50
9.9

Heydays Care and Support Services Ltd has a Review Score of 9.9 (9.875) out of 10, based on 12 reviews in the last 2 years. Over all time Heydays Care and Support Services Ltd has 50 reviews.

Overall Experience

  • 33
  • 17
  • 0
  • 0
  • 0

Date Published

50
1
1
12
38

Review from R T (Daughter of Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems satisfied with the care she is receiving. Mum thinks the girls who call are pleasant and attentive. Sometimes Mum will not ask for things because she thinks its a bother - I have reassured her that if she needs anything to ask, and if they can, they will. Only one issue a couple of times,
carers have been late and she tends to panic, but this was soon rectified.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jackie K (Friend of Client) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Heydays Care has only ever been positive and I would not hesitate to recommend them. The carers are all extremely kind and go out of their way to look after their clients.

Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Thank you Jackie for your lovely feedback and comment.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marilyn H (Sister of Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always find the carers very professional, kind and caring.

Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Thank you for your lovely review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Beth K (Client) assisted by family/friend published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault the care that I have received. The carers have been warm and friendly and obliging in every way. I am very grateful for all the help I have had in assisting me to regain my independence and confidence.

Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Such lovely feedback thank you. It is always so nice to hear that our fabulous team are constantly encouraging our clients' independence and truly support our clients to remain in the comfort of your own home. I will pass your lovely comment onto our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrea E (Client) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very good. Very patient at times with me because of my M.S. When my body doesn't work and I need more time to move they are very understanding as not to try and hurry me and not everyone gets it.

Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Lovely to hear, we always emphasize during training that good care cannot be rushed so its great to hear feedback that this is being delivered in such a great manner.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Allan J (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very caring and helpful.

Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Thank you, it is so great to hear such lovely comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angelina K (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all carers very helpful and supportive, can talk easily to carers.

Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Lovely to hear and we are so very proud of our team, and are very lucky to have such compassionate and caring staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christopher B (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided through Heydays is excellent. Carers that come are extremely friendly. Nothing is too much trouble.

Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Thank you for your lovely review, it’s always great to hear that are wonderful team are doing such a fantastic job in the community and truly shows how much they enjoy supporting our clients.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Penny N (Granddaughter of Client) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heydays have been fantastic with my nana since they started caring for her in October 2018. They have delivered an outstanding standard of care. They are reliable, friendly and go above and beyond for my nana. My nana's previous care providers weren't great, so she was a bit nervous of Heydays coming
in, but it didn't take long for her to see the difference in standard and even began to look forward to their carers visits and refers to them now as more like friends than carers. Heydays are also great to speak to and work well with the family. If I have ever needed to speak to them about anything I've found them to be extremely approachable and friendly with a great attitude and work ethic. Could not recommend this company enough.

Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Lovely to read your review and so pleased to hear that the carers are known more as friends, and have restored your Nana's faith in homecare.
We think we have an amazing team so its great to hear what a good job they do enriching the lives of others.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Cheryl C (Client) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Heydays Care for several years and cannot speak more highly of them.
Every carer goes above and beyond to make sure my needs are taken care of and I am grateful to call many of them my friends.
If I do have a problem, it is always dealt with promptly and fairly.

Reply from Kelly Shaw at Heydays Care and Support Services Ltd

Thank you for the lovely comments, we are so pleased that our carers are seen as friends as this is a huge compliment to the staff and it shows the relationships that have formed are truly great.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Heydays Care and Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Heydays Care and Support Services Ltd is calculated as follows: ( (63 Excellents x 5) + (9 Goods x 4) ) ÷ 72 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heydays Care and Support Services Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heydays Care and Support Services Ltd to verify any information. View our terms and conditions. Heydays Care and Support Services Ltd has an Enhanced Service – more info.