Eden Care At Home

Europa Court, Marsham Way, Gerrards Cross SL9 8BQ
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9.8 181 Reviews
  • Eden Care At Home, Gerrards Cross
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Care Provided by Eden Care At Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eden Care At Home
  • Person in charge
  • Paul Abbott (Registered Manager)

Funding & Fees Guide for Eden Care At Home

  • Prices

  • £30.50 - £31.50 per hour
    £21.50 - £22.50 per 30 minutes
    £26.25 - £27.25 per 45 minutes
    Live-in - from £1500.00 per week
    2 clients (within the same household) from £1800.00 per week

  • Bank Holiday (Double Time) hourly rate
    Food Allowance (Live-In Care) £40.00 per week (Where required)
    Journeys carried out on behalf of the client will be charged at £0.30 per mile
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Eden Care At Home Reviews (181)

Total of 181, showing 1-20
9.8

Eden Care At Home has a Review Score of 9.8 (9.790) out of 10, based on 14 reviews in the last 2 years. Over all time Eden Care At Home has 181 reviews.

Overall Experience

  • 102
  • 66
  • 12
  • 0
  • 1

Date Published

181
0
5
14
167

Review from S P (Client) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well-trained staff who anticipate client needs and are proactive. Good command of English. Don't hesitate to overstay if needed. Well-managed agency, quick to respond if there are any changes in client's requirements.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your lovely review - it is much appreciated - I will share this with our team.


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Review from P A (Client) assisted by family/friend published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care company conducted a review and interview to assess my requirements and needs and provided a carer for me to interview luckily we hit it off at the first meet. The care company provides supervision of my carer and detailed all of my medications with times to be taken, they provide a weekly schedule
of the proposed visits and stick to the times they also provide accurate invoices. My carer treats me with dignity and respect and assists me in the most personal of requirements, she also accompanies me to the GP and Consultant ensuring I get the chance to fully explain my condition we also occasionally go shopping. The carers also corrected my requirements from the NHS supplier so l now have the products I need. I have no hesitation in recommending them.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your very kind review, it is much appreciated to hear we are meeting your needs in such a positive way. I will share your review with the team.


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Review from L A (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Edencare have been incredibly supportive and responsive to my Dad and our needs. The care is exemplary and from their first visits, we felt able to establish a trusting relationship with our carer and the wider admin team. After two months of coping on our own, it was such a relief to our family, to
be able to share the care of our father with such professional and caring people.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your kind comments, it is a pleasure to support you. I will share your review with the team.


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Review from F B (Goddaughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Remaining in her own home and living within the community she knew well was very important to my godmother but age and infirmity were making this increasingly difficult. The team at Eden Care At Home listened carefully to my godmother's wishes and chose a live-in carer who has given her back the confidence
to meet up with her friends and rejoin the community she missed.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your lovely review of our services, it is heartening to hear, I will share your kind comments with the team, I know they will appreciate them.


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Review from Sue F (Daughter of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From first meeting Eden Care a few months ago and talking through options to them starting a couple of months ago I have found them professional and helpful as well as friendly and approachable. The carers have been lovely and done an excellent job and we would highly recommend the company.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you so much for your kind review. I will share your lovely comments with the team


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Review from Jane W (Daughter of Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Care at Home have provided wonderful care over the past 6 years for both my parents in the most challenging times of their lives, all made so much harder by the fact my sister and I live so far away. We started with a carer once a day, then progressed to 4 visits a day and finally, we have had
the best live-in carer for the past 5 years. All your carers have been great, but the (Live-in carer) has been exceptional, her compassion and her warmth for Mum and indeed the whole family have been wonderful and her nursing skills have proved invaluable, allowing Mum to remain in her own home for longer than we thought possible.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your lovely review. It has been a real pleasure to support your parents and I know how much you value the dedicated care and support given.


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Review from Anna H (Daughter of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been able to stay in her own home for 5 years because of the wonderful care she has received from her live-in carer who has become a much valued member of our family. She treated our Mum with dignity and compassion. We will forever be grateful to her for enabling Mum to stay at home for longer
than we thought possible.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your wonderful review, it has been a pleasure to support Mum over the past 5 years along with her very valued live-in carer.
Thank you for taking the time to give us this lovely feedback.


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Review from N A (Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sense of balance has gone and the strength in my left leg is unreliable. I needed someone to make sure I don't fall and crack my skull in the shower. Eden Care have provided exactly the support I need. A different care professional each visit but all on time, friendly and competent. It's been a great
relief.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your positive response, I am pleased to hear that your support team are on time, friendly and competent.
I will share your review response with the team.


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Review from Deborah H (Daughter of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Eden Care have been very helpful to my elderly father. Although we are new clients, the staff have been reliable and caring. They have assisted my father with general day-to-day living and personal care.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you so much for your positive review, this is much appreciated, I will share your feedback with the team.


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Review from Alan G (Son of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Eden Care are very helpful, caring, and supportive in catering for my mother's needs. The staff are always friendly and in addition to carrying out the care support, they help provide much needed personal contact which for someone living on their own is very important. There is also continuity
of staff which helps. Communication from the office is also very good and they always look to meet any specific requests we may have.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for taking the time to review our services, it is much appreciated - I'm pleased to hear your positive comments and will share them with the team.


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Review from Emily P (Mother of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Flexible company with timings, can do short visits or longer as required. This is very helpful to have flexibility as and when. Friendly consistent staff who have a good rapport with my child with good understanding of Special Education Needs. More time needs to be allowed for carers to get from appointment
to appointment to allow for traffic. Company listens well to the needs of the client and matches the carer well to the service user.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for sharing your positive experience, it is good to hear and very valued, I will review the travel time, this is an area we have been working on, I will respond to you personally.
I will share your thoughts with the team and appreciate you taking the time to review our service.


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Review from Gill B (Wife of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers we have are very polite, respect the client's dignity and explain to the client what they are doing and asking permission to carry out their duties. They are usually very punctual according to the rota and ask us if anything else needs doing.
Overall very pleased with the care we have
received over the last 7 or 8 months (and in fact when the client was in hospital recently and we had to start a new care package I specifically asked for Eden Care as continuity for a dementia patient is so important).
Only small criticism is we don't always get the rota on time and would prefer to have it emailed which I have asked but only get the week I ask for it. An automatic weekly email would be great, but this is just a tiny criticism and otherwise the care is excellent.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your kind words, they are much appreciated and I will share them with the team.
I will discuss the roster request with the scheduling team.


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Review from Anne K (Wife of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was taken into hospital with pneumonia. I knew when he came home we would need help. Not having had to do this before I asked friends and groups locally for advice as to who we might ask. Eden Care at Home came up several times and with very good reviews. We were told my husband would be
coming home on several occasions but it didn’t happen. All the time Eden stood by in case we needed them that day. It was last minute when it did happen and Eden were there. They sent carers twice a day - to help my husband get ready for bed and then again in the morning to assist him in showering, dressing and walking down the stairs. We had several different carers and all were very pleasant and gave the help we expected and needed in a cheerful fashion. We will definitely be using them again in the future.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your kind words, much appreciated; I will share them with the team, a pleasure to support you.


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Review from Ann R (Wife of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team assisted my husband mornings and evenings for the last three years and I found all the carers very helpful, caring and understanding. Sadly my husband has now died and I miss the carers cheerful visits. As much supportive for me as my husband.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your lovely review, it is much appreciated and a pleasure to support you. Our thoughts are with you also. I will share your kind words with the team.


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Review from Adrienne M (Daughter-in-law of Client) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are reliable. We can be confident that my mother-in-law will receive the care we have specified. It is not always easy to remain calm and cheerful with someone whose memory loss is upsetting them but staff always seem able to do this.

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Review from Glenys S (Client) assisted by family/friend published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Care have some outstanding carers who really go the extra mile. I am disabled and require 4 visits a day. In the 4 years they have been caring for me there have been some inevitable ups and downs but overall they have been very good, including during covid 19. There have been some changes in management
and staff recently, much for the better. I am happy with the care I receive and look forward to many more years of their very caring service.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your kind, positive review. We are delighted that you are happy with the care you received and always here to talk through and needs that you wish to raise with us. It was good to meet with you recently and to meet up again soon.


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Review from R L (Client) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was only about 10 days before Christmas that my family decided that I would need extra help - at a particularly busy time, with which I totally agreed. My two carers, each for 5 days, were wonderfully caring; nothing too much trouble; a little more anglicised cooking might have been helpful! The
staff who visited me for the first time did wonders to find me excellent carers at such a difficult time. Thank you so much.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your kind review, it is very much appreciated. I will share your thoughts with the team, who will be delighted. Kind regards.


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Review from J C (Daughter of Client) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Eden Care very good the carers are thoughtful and very good with my 92-year-old mother, the person in the office is very efficient as well.
I would also like to add the carers are always on time but if they are running late due to a previous call either they or the office will call to advise
me.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your kind review, it is much appreciated and will be shared with the team.


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Review from Keith W (Husband of Client) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden has supplied live-in carers for the past four years to look after my wife, who has Alzheimer's and has had two strokes. I have found the company excellent, professional, friendly and helpful. They maintained very high standards for their staff, and I have been very satisfied.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you so much for your positive review - I will share this with the team and am very pleased to hear that you are very satisfied with the care and support from Eden Care at Home.


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Review from R G (Client) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I have no quarrel with the level of care given by anyone that has come. However, in a meeting, before I started, it was agreed that the same two girls should be sent. I realised that this is not always possible, but what I object to most strongly is no notification of this. A letter is sent each week
giving timings for visits, but this is often changed, and we are not told. Surely, we could be notified by phone?

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your review, all reviews are valuable to us and enable us to grow as a quality care provider within our local community. As a newly appointed registered Manager, I would like the opportunity to meet with you and evaluate your more recent experience to enable a positive support service. On a positive note, we call our clients on Friday to inform them of any changes for the week ahead and our support staff are aware to call ahead if they have been unavoidably delayed.


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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Eden Care At Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Eden Care At Home is calculated as follows: ( (66 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 81 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eden Care At Home is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Eden Care At Home

What Type of Services does Eden Care At Home offer?

Eden Care At Home offers Home Care.

How many Carers does Eden Care At Home employ?

Eden Care At Home employs 105 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eden Care At Home to verify any information. View our terms and conditions. Eden Care At Home has a Basic Service – more info.