Eden Care At Home

Europa Court, Marsham Way, Gerrards Cross SL9 8BQ
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9.8 181 Reviews
  • Eden Care At Home, Gerrards Cross
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Care Provided by Eden Care At Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eden Care At Home
  • Person in charge
  • Paul Abbott (Registered Manager)

Funding & Fees Guide for Eden Care At Home

  • Prices

  • £30.50 - £31.50 per hour
    £21.50 - £22.50 per 30 minutes
    £26.25 - £27.25 per 45 minutes
    Live-in - from £1500.00 per week
    2 clients (within the same household) from £1800.00 per week

  • Bank Holiday (Double Time) hourly rate
    Food Allowance (Live-In Care) £40.00 per week (Where required)
    Journeys carried out on behalf of the client will be charged at £0.30 per mile
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Eden Care At Home Reviews (181)

Total of 181, showing 21-40
9.8

Eden Care At Home has a Review Score of 9.8 (9.790) out of 10, based on 14 reviews in the last 2 years. Over all time Eden Care At Home has 181 reviews.

Overall Experience

  • 102
  • 66
  • 12
  • 0
  • 1

Date Published

181
0
5
14
167

Review from Sandra C (Client) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone who came was lovely, caring and helpful. Shortage of staff was a problem, and on occasions, I could wait two hours. If only someone could phone to say they were running late - incredibly frustrating.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your valued review. I am pleased to hear that your support is caring and the staff are lovely and helpful - I would like the opportunity to discuss the issue of lateness and communication and will be working on this aspect to ensure it meets a higher standard and your expectation.


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Review from S B (Client) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers I have are extremely kind, helpful, very good shoppers; (difficult because of multiple allergies, willing, polite and very careful with Covid as I wanted to be protected, and they helped sort out summer/winter clothes etc, from ten shelves.
I have had a few problems with office staff not
letting me know when the time and people have been changed. There have also been problems with being told that I haven't paid when it has been taken out of my bank account.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your review - I am pleased to hear you are very satisfied with the standard of support.
I am working hard with the team to address the issues you have raised and would like the opportunity to meet with you and resolve the issues raised.


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Review from A S (Client) assisted by family/friend published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have Alzheimer's, and my husband has helped me with this. Covid and holidays made it difficult to meet the weekly rota, communication with us was poor, and arrivals have been up to two hours late. (In July even two hours early, which was unacceptable). Most carers are good, but some just want to be
in and out, on to the next client on a crowded schedule. Lack of communication is the most annoying thing, even more so in these difficult times.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your review. I'm sorry to learn of your experience, we are working hard on our communication and service level. I would welcome the opportunity to evaluate the more recent level of service and introduce myself as the newly appointed registered manager. I am pleased to hear that you feel most carers are good and we will be building on this experience to enable a quality service.


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Review from Stanley V (Client) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Care provided an excellent service with well-trained staff.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your valued review of our services; I am pleased to see you have rated us so highly.


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Review from Margaret T (Client) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my regular carers and would not wish to change to another.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your valued review; I am pleased to hear that you value our service so highly.


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Review from Joan M (Next of Kin) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Eden's carers vary. Some are excellent, others not so, and cut corners, usually because of the pressure of a near-impossible schedule with no realistic allowance for travel time. Scheduling is often very "last minute"! It is a weakness, as is communication between the office and the client or his/her
household. Duty managers do not necessarily have all the relevant information to answer queries. The actual care given to clients by hard-pressed carers is on the whole considerably better than the management.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your review; I am sorry to hear we have not met the very high standard we aim to achieve.
I would like the opportunity to discuss the points you have raised to enable us to raise this standard and look forward to implementing change to achieve this.


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Review from Patricia W (Client) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfactory for my needs.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your rating, we appreciate your feedback and helps us to review our services.


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Review from I C (Client) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Eden Care At Home provide an excellent service, and the carer is very helpful.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your positive review; I am pleased to hear you have rated our service so highly.


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Review from M D (Wife of Client) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband needs 24-hour care. As his wife, I have provided this for 13 years. My husband, having deteriorated, goes into a care home regularly to give me a rest, but during the time he is at home, I needed more relief. Eden Care has provided exactly what I requested, and competent carers are with my
husband for two-hour sessions when required. I have been delighted with the calibre of carers. My two-hour spells of freedom are marvellous, and I know he is safe.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you so much for your wonderful review. It is much appreciated and I will share your comments with the team. Kind regards.


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Review from S C (Client) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since November 2020, when I first started having carers, they have all been very helpful, polite, and friendly.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your lovely review, it is much appreciated - I will share your comments with the team. Kind regards.


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Review from William W (Client) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience was extremely favourable.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your positive review. I am pleased you have rated us so highly. I will pass your kind message to the team.


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Review from E T (Client) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy and felt secure with the staff visits and care after my visit to the hospital. I just need that little bit of help to get going again. I would have no hesitation in using their services again if the occasion arose.

Reply from Paul Abbott, Registered Manager at Eden Care At Home

Thank you for your lovely review, it is much appreciated and I will share your comments with our team. Kind regards.


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Review from J L (Client) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good reliable service. Vert pleasant and helpful carers, who arrived on time.

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Review from Edwina H (Client) assisted by family/friend published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and helpful. Nothing was too much trouble. Telephone communication excellent.

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Review from A C (Client) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My regular carer was an absolute gem.

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Review from D R (Daughter of Client) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden took on all our requests regarding change of times for visits and additional cover. The girls are all very nice. December 2020 was a very hard month for us and Eden's care and support was invaluable.

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Review from C M (Daughter of Client) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father was extremely ill and eventually died, Eden Care were very supportive and helpful, not just with the care for my father but also providing the family with support and information.

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Review from S J (Daughter of Client) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two regular carers who looked after my mother's needs were wonderful - caring in the proper sense of the word. I consider ourselves very lucky indeed to have had such excellent support, especially through troubled pandemic days.

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Review from K M (Daughter of Client) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, a very positive experience. Most of the staff were experienced and all were very thoughtful and caring and did their best, although it was clear they were short on staff and stretched for time. The administration could have been better - schedules were not always sent on time and we were not
always told of changes in advance but all in all, they provided invaluable support during a very difficult time.

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Review from J D (Client) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers came in three times a day regularly. They were careful and dressed my eyes well. They talked to me. They let themselves in. I was always up and dressed and they helped me put my nightclothes on.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Eden Care At Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Eden Care At Home is calculated as follows: ( (66 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 81 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eden Care At Home is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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