Eden Care At Home

Europa Court, Marsham Way, Gerrards Cross SL9 8BQ
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9.8 181 Reviews
  • Eden Care At Home, Gerrards Cross
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Care Provided by Eden Care At Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eden Care At Home
  • Person in charge
  • Paul Abbott (Registered Manager)

Funding & Fees Guide for Eden Care At Home

  • Prices

  • £30.50 - £31.50 per hour
    £21.50 - £22.50 per 30 minutes
    £26.25 - £27.25 per 45 minutes
    Live-in - from £1500.00 per week
    2 clients (within the same household) from £1800.00 per week

  • Bank Holiday (Double Time) hourly rate
    Food Allowance (Live-In Care) £40.00 per week (Where required)
    Journeys carried out on behalf of the client will be charged at £0.30 per mile
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Eden Care At Home Reviews (181)

Total of 181, showing 41-60
9.8

Eden Care At Home has a Review Score of 9.8 (9.790) out of 10, based on 14 reviews in the last 2 years. Over all time Eden Care At Home has 181 reviews.

Overall Experience

  • 102
  • 66
  • 12
  • 0
  • 1

Date Published

181
0
5
14
167

Review from A B (Wife of Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were always cheerful, kind and compassionat.e They were very understanding of my husband's condition (late Alzheimer's) and supported me too.

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Review from D T (Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were always more than happy with all aspect of Eden Care's help. However, we are now very out of date to be of much help.

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Review from B B (Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Having been a client of Eden Care since 2008 we have had good service at all times thanks to their well-chosen staff, who are able to cope with the most changing conditions as they arrive, thank goodness.

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Review from Virginia K (Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is excellent. She is kind and very efficient. Cooks well and is meticulous in everything she does. We are good friends and get on very well.

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Review from C V (Wife of Client) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are polite, kind chat to my husband and make him smile, sometimes. He is treated with dignity at every visit. I, his wife, look forward to the carers visits as they are all so caring and polite to me.

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Review from J A (Daughter of Client) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Care has been a valuable service to my mother and also to her family who has peace of mind knowing she is well looked after. Her carers are excellent, polite, respectful and genuinely interested in her welfare. When finances were difficult, Eden Care came up with an amended package of care which
has proved to be very helpful.

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Review from S B (Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers I have are polite, considerate, and caring, always willing to do what I need e.g. getting things down from high shelves, sorting the airing cupboard to find more pillowcases, and bedding. My only complaint is that times and people are altered without letting you know. Latterly it happened
on Monday 27th. I was informed on my rota that one carer was coming at a different time and another carer that normally comes came at her usual time. Again on another day, the carer was due to come but she was late. I called the office to be told that another carer was coming at a different time.

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Review from A C (Daughter of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a client of Eden Care at Home for over two years now. The company was helpful, friendly and supportive, as we tried to ascertain the care my father would need after an extended stay in hospital.
More recently, he has required additional ad hoc daytime visits and the company has
been most obliging. They try to keep the number of carers visiting his home to a minimum, both due to the COVID-19 situation and to minimise disruption to him.
The carers are caring, kind and professional.
I would, and have, recommend this company to others.

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Review from J H (Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, staff are hard-working, very polite, lovely to talk to and very friendly. It's a pleasure to see them and look forward to their visits.

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Review from M S (Client) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff generally caring. Hygiene good. Standard satisfactory and friendly.

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Review from R W (Client) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Communications between me and office is abysmal! Difficult job but never phone when rota has to be changed. Unexpected carer arrives at unspecified time. They never inform me. I think worse than poor.

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Review from P J (Brother of Client) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My brother's live-in carers are excellent. I cannot comment on domiciliary carers because I have little contact with them but one point I would like to make is the times visiting carers come to assist live-in carers are not kept to schedule. This is very important to my brother as he has MS and he has
had a stroke and after suffering Covid 19, he has type 1 diabetes. He is high dependency and his main carers need help at appointed times.

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Review from G H (Client) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very polite and professional service.

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Review from R H (Client) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers were caring and helpful and most used their initiative to see what needed doing without being asked. Admin and communication poor.

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Review from E F (Client) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. All staff helpful.

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Review from A H (Client) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Eden Care for a number of years and have always found them very professional. The care I have received has been exemplary and nothing is too much trouble. They are professional and responsive. I am full of admiration and thanks for them.

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Review from G G (Client) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from D T (Client) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive twice a day. The carers are very kind and a joy to see. They have been wonderful during lockdown.

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Review from Y L (Son of Client) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service. We felt safe during the pandemic. Thanks.

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Review from Annette B (Daughter of Client) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Care carers have been looking after my 93-year-old mother for the past 3-4 years, with the care increasing as necessary. I can only speak well of all concerned. The carers are precisely that; the feedback from my mother is that they are very kind and make a huge effort. They are also competent;
when my mother inadvertently set fire to the area around the fireplace just as the carer arrived, the latter knew exactly what to do and reacted very responsibly. The management has also been supportive in helping me deal with administrative matters. As I reside abroad, the services offered by Eden Care are much appreciated by both me and my mother. Many thanks!

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Eden Care At Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Eden Care At Home is calculated as follows: ( (66 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 81 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eden Care At Home is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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