Eden Care At Home

Europa Court, Marsham Way, Gerrards Cross SL9 8BQ
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9.8 181 Reviews
  • Eden Care At Home, Gerrards Cross
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Care Provided by Eden Care At Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eden Care At Home
  • Person in charge
  • Paul Abbott (Registered Manager)

Funding & Fees Guide for Eden Care At Home

  • Prices

  • £30.50 - £31.50 per hour
    £21.50 - £22.50 per 30 minutes
    £26.25 - £27.25 per 45 minutes
    Live-in - from £1500.00 per week
    2 clients (within the same household) from £1800.00 per week

  • Bank Holiday (Double Time) hourly rate
    Food Allowance (Live-In Care) £40.00 per week (Where required)
    Journeys carried out on behalf of the client will be charged at £0.30 per mile
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Eden Care At Home Reviews (181)

Total of 181, showing 61-80
9.8

Eden Care At Home has a Review Score of 9.8 (9.790) out of 10, based on 14 reviews in the last 2 years. Over all time Eden Care At Home has 181 reviews.

Overall Experience

  • 102
  • 66
  • 12
  • 0
  • 1

Date Published

181
0
5
14
167

Review from D M (Wife of Client) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers that I have had over the last few years for my husband have been so caring and respectful, and I could not have managed without them. They were also there for me when I felt really down.

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Review from H H (Wife of Client) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I were totally happy with the care and attention given to him. The girls were sensitive to his condition and his dignity. He was very ill but still was able to enjoy a laugh when being cared for.
Thank you for looking after him so well.

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Review from E A (Daughter of Client) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The package of care was very flexible - management happy to adjust the number of visits dependent on the needs of my mother.
Every carer was professional, yet warm and compassionate - always treating my mother with dignity. They never rushed her care and were always happy to spend a few minutes chatting
which my mother really valued.

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Review from Paul W (Son of Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was well looked after with dignity, for what became the last year of her life.

Reply from Zoe Miller, Operations Manager at Eden Care At Home

Thank you for taking the time to review us. We are pleased you are happy with the care your mother received.


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Review from K S (Daughter of Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had some bumpy moments along the way, but these were quickly and efficiently ironed out. On the whole, the care provided to my father was exemplary. The daily carers were outstanding, and their worth ethic shone.
My father (and myself) looked forward to seeing them. Nothing was too much trouble.
Some even re-doing the rota to care for him in trying times.

Reply from Zoe Miller, Operations Manager at Eden Care At Home

Thank you for taking the time to review us. We appreciate your comments and are pleased we could assist in your time of need.


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Review from Maureen B (Client) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the attention and care I receive from the carers. I look forward to seeing them every day.

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Review from Jean B (Client) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that I am receiving. All the carers are so kind and helpful.

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Review from K H (Daughter of Client) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Disappointing lack of support from Eden Care over the summer. Lack of attention to failings in the monitoring system.
Care provided was mostly good, in spite of no head office support.
Not the standard I expect from Eden.

Reply from Zoe Miller at Eden Care At Home

Thank you for your comments. It was great to have you in to discuss this further and we are pleased your issues have now been resolved.


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Review from Paul S (Father of Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently we've had greater consistency of carers who treat her as an individual and understand her needs. Our carer is always punctual and provides good care and friendship.

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Review from Trevor C (Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care service provided by Eden Care has been very good. The carers who come to my home are pleasant and efficient. My one small comment is that the times of arrival are sent to me a week before the workday. They are frequently changed at short notice or without telling me.

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Review from Kathleen G (Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Care is doing a great job. I rely on them daily. Sometimes the carer is the only person I see that day, so although I enjoy my cup of coffee, etc. the part I enjoy the most is them having time to sit and chat and have a cuppa with me. I understand it's not always possible. They are so busy they
have to be somewhere else before they have left me.

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Review from K M (Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well trained, friendly, connect with the user. Listen to problems (eg, hearing). Very thorough.

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Review from T B (Client) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being widowed, I have had the services of a single carer who would be difficult to improve upon. She is punctual, conscientious and farsighted for all my requirements. Apart from her domestic duties, she has been instrumental in encouraging me to recover from the depression which was growing as
I cared for my wife's dementia. She seems to be totally unfazed by any difficulty.

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Review from E J (Daughter of Client) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From my initial call to the first visit was only a few days. Mum just needs a bit of company a couple of afternoons a week. The ladies who visit have a chat and take her up to the home to visit my stepfather. Exactly what we have requested. Thanks.

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Review from E H (Client) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Am very pleased my carers are the same ach day of the week and not different people each day.

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Review from M P (Client) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had your carers for the past 4 months and have been very pleased with their care. All very pleasant and do as you ask. I would be pleased to recommend them to friends.

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Review from H M (Client) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have received home care over the last 6 months from various members of the Eden Care at Home. All have been helpful and efficient.

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Review from Stephanie S (Daughter-in-law of Client) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Care have impressed from the outset. They are compassionate and efficient and the whole set up feels reassuringly professional and robust whilst maintaining complete flexibility. My experience so far (5 months) is of an organisation that is eager to deliver the service required by the client, rather
than dictate what they think is best. It is a bespoke service that allows flexibility to meet the need and impressively strives to show total respect to the client (however confusing and contrary they may be) and to maintain their dignity and enhance their independence. Perfect.

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Review from Lynn C (Daughter of Client) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent admin staff and carers. Cannot speak more highly of them. They have kept the family going in the last 12 months

Reply from Zoe Miller, Operations Manager at Eden Care At Home

We are pleased you to hear you and your family are thrilled with the services we provide. Thank you for taking the time to review us.


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Review from Jill W (Client) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had satisfactory service in the home but follow up from management is poor.

Reply from Zoe Miller at Eden Care At Home

Sorry to hear that your experience in communication with management has been poor. Please do not hesitate to contact us with any concerns so that we can ensure we are providing the most suitable service for yourselves. The offices are open 7am-10pm daily if you’d like to give us a call to discuss future improvements in the services we provide.


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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Eden Care At Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Eden Care At Home is calculated as follows: ( (66 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 81 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eden Care At Home is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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