Eden Care At Home

Europa Court, Marsham Way, Gerrards Cross SL9 8BQ
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9.8 181 Reviews
  • Eden Care At Home, Gerrards Cross
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Care Provided by Eden Care At Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eden Care At Home
  • Person in charge
  • Paul Abbott (Registered Manager)

Funding & Fees Guide for Eden Care At Home

  • Prices

  • £30.50 - £31.50 per hour
    £21.50 - £22.50 per 30 minutes
    £26.25 - £27.25 per 45 minutes
    Live-in - from £1500.00 per week
    2 clients (within the same household) from £1800.00 per week

  • Bank Holiday (Double Time) hourly rate
    Food Allowance (Live-In Care) £40.00 per week (Where required)
    Journeys carried out on behalf of the client will be charged at £0.30 per mile
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Eden Care At Home Reviews (181)

Total of 181, showing 81-100
9.8

Eden Care At Home has a Review Score of 9.8 (9.790) out of 10, based on 14 reviews in the last 2 years. Over all time Eden Care At Home has 181 reviews.

Overall Experience

  • 102
  • 66
  • 12
  • 0
  • 1

Date Published

181
0
5
14
167

Review from Diana M (Client) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers I have come across have been really kind and helpful.
We were all given a delicious Christmas lunch - very kind, with transport.

Reply from Zoe Miller at Eden Care At Home

Thank you for taking the time to review us. Glad to hear you enjoyed our Christmas lunch. We hope to see you at our summer afternoon tea event in June.


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Review from Jean L (Client) assisted by family/friend published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the care service provided.

Reply from Zoe Miller at Eden Care At Home

Thank you for taking the time to review us. We are glad you are satisfied with the services you receive.


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Review from M C (Client) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very comprehensive and high standard of care. Staff very caring and empathetic and well trained.

Reply from Zoe Miller at Eden Care At Home

Thank you for your most kind review. We are very pleased you are happy with the service we provide.


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Review from David L (Client) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer arrived on time each day, friendly, understanding of my requirements appertaining to my conditions, extremely competent and familiar with all my specialist equipment which put me at ease and gave me the confidence to relax and let the carer get on with getting me ready to go and enjoy a truly
special long weekend.
I would describe the care given as excellent.

Reply from Zoe Miller at Eden Care At Home

Thank you for your most kind review. Eden Care are pleased you were happy with the service provided. We are glad you were able to enjoy a long weekend away from home.


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Review from Sylvia W (Client) assisted by family/friend published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who have attended me have been punctual and reliable. They have been polite, friendly and helpful in all respects, both in my personal care and light housework which I required them to do.

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Review from E B (Client) assisted by family/friend published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are competent and pleasant. Punctuality is good and a telephone call is received in most cases, if not running to time. No feeling of being rushed.


Most staff have been well trained and are courteous.


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Review from S J P (Daughter of Client) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff. They always make Dad his 2 cups of coffee!

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Review from D P (Client) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with all my carers.

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Review from Betty K (Wife of Client) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, very satisfactory care provided each morning. During March there was a period of uncertainty as to who would arrive - not always as on the rota - and there were too many changes of carer.


The last two weeks have improved, with more consistency all round.


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Review from Gill M (Daughter of Client) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care you give is always efficient and you always treat my mum with respect and affection. The carers take pains to speak clearly so mum can hear and conscientious at letting me know immediately if there are any concerns.
We particularly appreciate your efforts to keep changes to carers to a minimum
and your responsiveness to requests or changes to duties. Thank you.

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Review from A B (Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been a client for 2 months so the options below give the whole picture of my reactions so far - I have a very pleasant, capable carer.

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Review from P O (Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all your staff kind and courteous. Nothing was too much trouble to them. I would recommend them to all my friends.

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Review from James W (Client) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, kind, considerate and caring.

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Review from C T (Daughter of Client) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service we are delighted.

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Review from Mary L (Client) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the carers who come to me have been efficient, respectful and friendly. The service is very good.

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Review from Lyn T (Client) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers attending me after my recent hip replacement were very caring and supportive. They were lovely people.

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Review from D G (Daughter of Client) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the level of care provided. Carers always kind and considerate.

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Review from Elizabeth S (Client) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls are kind and thoughtful and we have lovely little chats.
They think ahead so that they can start helping as soon as they arrive. Of course, they don't look to alarm clocks so every now and then, the times can be a bit off but they always ask if there is anything else needed before they leave.
I am very pleased and happy with my treatment.

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Review from Sheila B (Client) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As before, I found the carers helpful but the communications when allotted a time on the issued rotas change drastically without being advised as to why the delay or indeed the earlier call.

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Review from S E (Daughter of Client) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Care has been most accommodating and flexible, finding a carer really quickly and providing an option for ad hoc care during carer breaks.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Eden Care At Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Eden Care At Home is calculated as follows: ( (66 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 81 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eden Care At Home is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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