Eden Care At Home

Europa Court, Marsham Way, Gerrards Cross SL9 8BQ
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9.8 181 Reviews
  • Eden Care At Home, Gerrards Cross
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Care Provided by Eden Care At Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eden Care At Home
  • Person in charge
  • Paul Abbott (Registered Manager)

Funding & Fees Guide for Eden Care At Home

  • Prices

  • £30.50 - £31.50 per hour
    £21.50 - £22.50 per 30 minutes
    £26.25 - £27.25 per 45 minutes
    Live-in - from £1500.00 per week
    2 clients (within the same household) from £1800.00 per week

  • Bank Holiday (Double Time) hourly rate
    Food Allowance (Live-In Care) £40.00 per week (Where required)
    Journeys carried out on behalf of the client will be charged at £0.30 per mile
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Eden Care At Home Reviews (181)

Total of 181, showing 101-120
9.8

Eden Care At Home has a Review Score of 9.8 (9.790) out of 10, based on 14 reviews in the last 2 years. Over all time Eden Care At Home has 181 reviews.

Overall Experience

  • 102
  • 66
  • 12
  • 0
  • 1

Date Published

181
0
5
14
167

Review from A G (Client) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Care provide a sense of security and continue to enable me, aged nearly 90, to live alone at my flat. A carer visits me twice daily.
The carers are well trained, reliable and friendly. Likewise the staff are always available should an issue require contact. Communications are first class with
an up to date IT system. My children share my confidence in Eden Care.

Reply from Zoe Miller at Eden Care At Home

Thank you for your most kind review. We are pleased yourself and your family have confidence in the care you receive.


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Review from J B (Client) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were without exception very good and friendly. On the whole, they arrived on stated time and were really genuine.

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Review from Caroline M (Daughter of Client) published on 11 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Your service has been very helpful in providing relief for my mother’s live-in carers. I particularly appreciate the continuity for my mother of having the same carers most of the time.


The 2 regular carers are great. There have been one or two in the past who have interpreted ‘sitting service’ as

just sitting with rather than engaging with.

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Review from M D (Daughter of Client) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable and responsive service.

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Review from M J (Wife of Client) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We asked for a 24 hour carer after my husband dislocated his shoulder on December 25th. The carer stayed for twelve nights and was a great help and cheering house guest.

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Review from Vicki H (Daughter of Client) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Customer focussed - as the daughter to the client, I feel confident to leave my father in the very capable hands of Eden Care At Home. Thank you!

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Review from Elinor T (Sister-in-law of Client) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers went well above and beyond their job description to provide amazing care for my severely incapacitated brother in law for the last five years. I cannot recommend highly enough.

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Review from Beryl H (Client) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

At times I am well looked after but I find they have to cut 5/10 minutes off to get the next appointment. Some just do the minimum, spend more time submitting their reports. One day it seemed that she spent writing up what she didn't do, I ended up helping myself when I felt I was able to help but
now I am older, the care I need should be there for me. I am so tired as the pain keeps me awake and I have a sheet not to be woken up at 7:45 but at 10:15 in the morning.

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Review from Ann R (Daughter of Client) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Eden Care At Home have always shown great care and during my father's last few months when he was bedridden, they were particularly gentle and respectful. The team really felt part of the family.

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Review from Jill G (Wife of Client) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Eden Care At Home provided care for my husband over a period of years. I found the carers to be friendly, caring, capable and extremely punctual. They were always reliable and had time for me too. As my husband's condition worsened, they re-assessed him and provided extra nursing help. In the end, he
was moved downstairs using bowls and commodes most expertly.

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Review from Michael B (Husband of Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are now into our 5th week of care. The client has been extremely difficult and fraught. The process, unable to understand why it was necessary or needed, on the basis that she knows how to look after herself. However thanks to the carers patience and support, suddenly at the end of week 4 into week
5, she has accepted the care offered and changed completely. She now sees the carers as friends. It is a great relief to see her bathed daily and in clean clothes. She has been uncooperative, rude and offensive.

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Review from John T (Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been excellent in their duties, competent, cheerful and mostly punctual. Their schedule can delay them at times with hiccups. The management has been very helpful at all times and I know help is at hand for emergencies. No faults, just praise.

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Review from Iain C (Nephew of Client) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Care have consistently provided sensitive, personal care to my elderly aunt who is resident in a local care home. We would not hesitate to recommend them to other families in a similar situation to supplement our own visits and help with admin such as shopping and visits locally.

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Review from Pat N (Niece of Client) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Care had been the care provider for my aunt for nearly three years. She was always treated with respect, they left everything tidy, were efficient at their jobs, polite, friendly, not always on time but sometimes this can't be helped. If they were really late we usually got a phone call to say
this.
I liked the fact that most of the carers were the same people, this built up a good relationship. My aunt, unfortunately, passed away but throughout her last days, the carers were very gentle, kind and understanding to her needs.

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Review from M B (Client) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied.

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Review from Kathleen Joan G (Client) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the two years, I've had the pleasure of using Eden Care At Home I can't fault them. I've had excellent service and wouldn't be as well as I am without them. One fault is the contact between office staff and myself is not always good, difficult sometimes to get them on phone and not told when someone
isn't coming. No transport arranged for an event.

Reply from Zoe Miller, Operations Manager at Eden Care At Home

Thank you for your kind response we are so pleased you value our service.


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Review from John W (Son of Client) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.
Very willing to help.
Vey responsive to a few minor criticisms.

Reply from Zoe Miller, Operations Manager at Eden Care At Home

Thank you for your kind response.


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Review from Peter K (Client) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most clients are attentive, pleasant and know what to do. It seems a good idea to have an 'items to do list' for each person. Occasionally the staff arrive late and that can make it difficult for me to plan my day.

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Review from S D (Daughter of Client) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had a live-in carer from Eden care for nearly 2 years. Her care has been exemplary - full of love and affection as well as knowledgeable and supportive to the family. I believe we are a fantastic example of how good care makes a difference and allows a life of dignity and respect.

Reply from Zoe Miller at Eden Care At Home

Thank you so much for your most kind review. We are pleased we can offer you such a valued service.


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Review from R K (Client) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always had a well-trained, efficient and pleasant carer. Their skills include cheerful chatter which is much appreciated. Our only criticism is the arrival of fortnightly invoices - would prefer to pay monthly.

Reply from Zoe Miller at Eden Care At Home

Thank you for your most kind review. I will look into your concern regarding invoices and see what we can do to improve this for you.


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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Eden Care At Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Eden Care At Home is calculated as follows: ( (66 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 81 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eden Care At Home is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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