Eden Care At Home

Europa Court, Marsham Way, Gerrards Cross SL9 8BQ
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9.8 181 Reviews
  • Eden Care At Home, Gerrards Cross
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Care Provided by Eden Care At Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eden Care At Home
  • Person in charge
  • Paul Abbott (Registered Manager)

Funding & Fees Guide for Eden Care At Home

  • Prices

  • £30.50 - £31.50 per hour
    £21.50 - £22.50 per 30 minutes
    £26.25 - £27.25 per 45 minutes
    Live-in - from £1500.00 per week
    2 clients (within the same household) from £1800.00 per week

  • Bank Holiday (Double Time) hourly rate
    Food Allowance (Live-In Care) £40.00 per week (Where required)
    Journeys carried out on behalf of the client will be charged at £0.30 per mile
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Eden Care At Home Reviews (181)

Total of 181, showing 121-140
9.8

Eden Care At Home has a Review Score of 9.8 (9.790) out of 10, based on 14 reviews in the last 2 years. Over all time Eden Care At Home has 181 reviews.

Overall Experience

  • 102
  • 66
  • 12
  • 0
  • 1

Date Published

181
0
5
14
167

Review from Ray T (Client) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and competent visitors. Always pleasant and friendly.

Reply from Zoe Miller at Eden Care At Home

Thank you for your most kind review. We are pleased you are happy with the service you receive.


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Review from John F (Power of Attorney of Client) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have Power of Attorney for the service user, who is a neighbour of mine.
Eden Care found a live in carer very quickly as my neighbour was to be discharged from hospital and unable to look after herself.
I have met the owner, the manager and, of course, the carer. This organisation has strong ethical
values and very reasonable charges (in an area where many companies feel they can charge what they like).
The care has been first class. My neighbour was given three days to live in March. It is now September and, despite being bedbound, is physically and mentally strong. Her care package has played a very big part in this success story.

Reply from Zoe Miller, Operations Manager at Eden Care At Home

Thank you very much for your kind comments. We are pleased you are happy with the service provided.


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Review from E W (Client) assisted by family/friend published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Eden Care At Home to be extremely helpful in every way. All the staff involved with my husbands care could not be more helpful and do their best to make him as comfortable as possible.

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Review from Kenneth C (Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first occasion of dealing with a home care agency occurred late 1990 when my late wife was diagnosed with a terminal illness. At that time, both my GP and social services recommended a home care agency locally. This proved a great help at a very stressful time so much so that in later years when
I realised the need for such help on my own behalf initially they provided meals and physical needs as well as breakfast and lunch.
When I found a need for additional care in the early evening they were initially unable to meet my needs. This is when I went to Eden Care At Home who provided me care in April this year. I have found both care providers excellent and would have no hesitation in recommending either to prospective future clients. I had no hesitation in going to them for such help.

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Review from A D (Son of Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the service my mother is receiving and we are particularly impressed with the person currently providing her care.

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Review from Karen T (Daughter of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Eden Care At Home come daily to bath, shave and dress my father. My mum who is 83 was struggling with doing it herself and it had all become too much. Now the day is started in a much less stressful way and sets the tone for the rest of the day.


Eden Care At Home also come in 3 nights and get my

dad ready for bed, this gives me a break as I usually do it in the evenings. Eden Care At Home help my mum and I to keep dad in his own home and alleviate the physical and emotional stress of dealing with dad's dementia.

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Review from D B (Client) assisted by family/friend published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers that come in are polite and friendly. They leave everything tidy, are efficient in their jobs, not always on time but that can't always be helped. Usually, receive a phone call if going to be really late. I like the fact that most carers are the same people week after week.

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Review from Arthur S (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We asked for care on a Friday and received care from Monday - which was good flexibility and service. For the first few months, I had a different carer nearly every day. This was unsettling due to my dementia and it wasted time having to explain what to do. We had a few problems with carers being late
but these sessions were deducted from the bill or resolved. Now I always have the same carer with good timekeeping most of the time which is so much better.

Reply from Rebecca Howard, Receptionist at Eden Care At Home

Thank you for your review Arthur, I am glad you are happy with the service and carers.


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Review from James M (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live alone (aged 87 years). I suffer from a damaged sense of taste caused by radiotherapy. I also suffered from an acute bout of respiratory infection in early January which affected my eating. The care I received helped improve my eating. The staff were all efficient, polite and helpful. I recovered
sufficiently from lots of care after three weeks.

Reply from Rebecca Howard, Receptionist at Eden Care At Home

Thank you for your review James, it is lovely to hear that through our carers you have improved in your health.


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Review from Norman S (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and hard working. Friendly.

Reply from Rebecca Howard, Receptionist at Eden Care At Home

Thank you for your kind review, it is lovely to hear that you are happy with the carers and the service they provide.


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Review from J C (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Eden Care visits my mum for one hour of personal care assistance every day. Generally, the carers are good. One or two are exceptional. I do feel more dementia training is required with some but in general, the care so far is good. It's important an agency can communicate well with client family members.
Eden Care do this very well.

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Review from Mary M (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied, lovely carers and very helpful.

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Review from M R (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is pleased with the care she is receiving. The girls listen to her and she feels able to talk to them. They ask whether any extra tasks are needed which is a help.

Reply from Zoe Miller, Operations Manager at Eden Care At Home

Glad to hear you are pleased with the care your mother recieves. Thank you for your review.


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Review from George M (Husband of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dedicated carers with hearts in right place. Love their work and client despite her declining dementia. A vast improvement on experiences of residential home which separated us most of the time. Also the cheaper of the two options by many miles. We can enjoy our home and garden still; Least change to
former normal lives. The founder deserves a gong- no less. More words cannot express our profound gratitude more.
No one is perfect - hence my highest praise is good instead of excellent!

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Review from Guido C (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been very good with no complaints.

Reply from Zoe Miller, Operations Manager at Eden Care At Home

Thank you for you kind words. We are pleased you are satisfied with your care. Long may it continue.


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Review from Caroline S (Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that come and help to care for my disabled daughter are kind, thoughtful, trustworthy and hard working. They go above and beyond in ensuring everyone in the family are ok. My daughter had regular carers and she likes them all.
We communicate well with the office and I feel I am listened
to. They are as flexible as they can be to help with the hours we get.

Reply from Rebecca Howard, Receptionist at Eden Care At Home

Thank you for your kind review. It is lovely to hear that you are happy with your carers and the work that they do.


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Review from Nikki S (Daughter of Client) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who attended to my beloved mum were kind, friendly, punctual, caring but most of all treated my mum with utmost dignity and respect. They were a pleasure to welcome into my mum's home.

Reply from Zoe Miller, Operations Manager at Eden Care At Home

Thank you very much for your most kind review. I'm pleased that your mother and the family have been happy with the care received.


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Review from John C (Client) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Endless changing of times (and to some extent carers) is a great nuisance and annoyance. Otherwise Ok.

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Review from Anthony J (Client) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had excellent care for almost a year. The team of carers I have had have been kind and considerate to my needs and at all times have treated me with respect.

Reply from Ellie Hayden, Administrator at Eden Care At Home

Hi Anthony,
Thank you so much for taking the time to fill in a review card.
We are so pleased that you were happy with the carers that visited you over the course of the year and that they were able to meet your requirements. Thank you again.
Best wishes.


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Review from Valerie H (Client) assisted by family/friend published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the help - mornings I have help with breakfast, washing up, making the bed, tidying around.
Light domestic chores - lunch - help with cooking and serving lunch.
I generally have the same support worker every day.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Eden Care At Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Eden Care At Home is calculated as follows: ( (66 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 81 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eden Care At Home is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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