Eden Care At Home

Europa Court, Marsham Way, Gerrards Cross SL9 8BQ
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9.8 181 Reviews
  • Eden Care At Home, Gerrards Cross
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Care Provided by Eden Care At Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eden Care At Home
  • Person in charge
  • Paul Abbott (Registered Manager)

Funding & Fees Guide for Eden Care At Home

  • Prices

  • £30.50 - £31.50 per hour
    £21.50 - £22.50 per 30 minutes
    £26.25 - £27.25 per 45 minutes
    Live-in - from £1500.00 per week
    2 clients (within the same household) from £1800.00 per week

  • Bank Holiday (Double Time) hourly rate
    Food Allowance (Live-In Care) £40.00 per week (Where required)
    Journeys carried out on behalf of the client will be charged at £0.30 per mile
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Eden Care At Home Reviews (181)

Total of 181, showing 141-160
9.8

Eden Care At Home has a Review Score of 9.8 (9.790) out of 10, based on 14 reviews in the last 2 years. Over all time Eden Care At Home has 181 reviews.

Overall Experience

  • 102
  • 66
  • 12
  • 0
  • 1

Date Published

181
0
5
14
167

Review from Eric B (Husband of Client) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has three visits per day from Eden Care and the standard of care is excellent and we are very happy with Eden Care. Our one frustration is what appears to be a lack of communication within the office.

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Review from Ruth C (Wife of Client) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are good, some are excellent, but all are good. Some take all the time allotted and worry if my husband is having problems which we have had, others try to hurry to catch up. All very nice and have no complaints, some have never been here before and need help in getting going as they have
to show them the ropes, all are kind and very willing.

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Review from John C (Client) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I go to the class for just 1 hour per week. It has not improved my ability to walk independently but gets me out and in touch with others. I shall be 98 in August. No doubt the exercises we do are beneficial.

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Review from Christine H (Daughter-in-law of Client) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Care took very good care of Mum, having four visits daily towards the end of her life. She passed away on 16th April 2017.


They were very kind and we cannot fault them.


Reply from Ellie Hayden, Administrator at Eden Care At Home

Hi Christine,


Thank you very much for your comments. I'm so pleased that you were happy with the care given to your mother-in-law, particularly within the final stages of care.


Thank you again for taking the time to fill out a review card.


Best wishes,


Ellie Hayden


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Review from L W (Daughter of Client) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Provision of care is good. Office staff not good. Communication between office/client is unreliable. Too many different carers attending. No consistency.

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Review from B W (Mother of Client) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had an introduction with carer to visit my daughter. Went very well. Second meeting carer booked my daughter for a couple of hours. My daughter was looking forward to it and enjoyed it very much. The carer had a very warm manner looking forward to a lovely friendship.

Reply from Zoe Miller, Operations Manager at Eden Care At Home

Thank you for your kind review, we are pleased to hear you are happy with our services and your daughter looks forward to her time with her carer.


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Review from J C (Client) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service (and care) I have received has been very very good.
The staff who have come to my home have without exception, been excellent both in terms of attitude and in the amount of care provided.


Management have very nearly met my requirements.


Reply from Zoe Miller, Operations Manager at Eden Care At Home

Thank you for your most kind review. I am pleased you are more than happy with our services. Long may it continue.


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Review from J M (Client) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always smiling and willing to help with small problems.

Reply from Zoe Miller, Operations Manager at Eden Care At Home

Thank you for your review. I am pleased we are meeting your needs and that you enjoy the company of your carers. Long may it continue.


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Review from J J (Husband of Client) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was to help my wife who had MND (motor neurone disease), with personal care and light household duties. Our regular carer was superb. When she was unavailable (rest days or holidays) other carers were provided at the regular times, nearly always someone who we knew, so no time needed for them
to learn what was required. Carers were well trained and very professional. When my wife's condition suddenly deteriorated to life threatening the regular carer was present and responded instantly to summon the ambulance and do everything possible to help me.

Reply from Zoe Miller, Operations Manager at Eden Care At Home

Thank you for your kind words. I'm glad we were able to assist where necessary during both your wife and your times of need!
All the best!


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Review from Stephen B (Son of Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be happier with the service we, and most importantly, my father has received from Eden Care. They stepped in very quickly when we needed help after my mother passed away.
He is very happy with all the carers that visit and this a great comfort to me as I work full time.
I wouldn't hesitate
to recommend Eden Care, they have been a great support to our family.

Reply from Zoe Miller, Operations Manager at Eden Care At Home

Thank you, for your kind words. We are happy we were able to help in your time of need. Please don't hesitate to contact us should you need our services in the future.


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Review from S S (Daughter-in-law of Client) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good with my Mother-in-law.
She looks forward to their visits and having a chat with them.
They never rush her and always make sure she is happy when they leave.

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Review from P D (Nephew of Client) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is to assist my aunt in taking a bath. This involves seeing her safely upstairs (she has suffered a stroke) into the bath using a seat to lower in. After washing, the carer helps to dry and dress her and see her safely settled downstairs. They then tidy the bathroom, this service is
provided twice a week.
The carers are always very friendly and efficient. They always make sure my aunt is happy and settled before leaving.

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Review from Jean B (Wife of Client) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, all carers do a good job. Reliable, caring and treated with dignity.

Reply from Ellie, Administrator at Eden Care At Home

Hi Jean,


Thank you for taking the time to fill out a review card. We are glad that you are happy with the services that Eden Care provide and we hope this continues.


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Review from Claire D (Client) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good carers. Excellent, helpful and kind.

Reply from Ellie, Administrator at Eden Care At Home

Thank you so much for filling out one of the review cards. We are so pleased that you are happy with the care provided to you and we will strive to continue to provide a high level of service.


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Review from Diana C (Client) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied. Staff all very pleasant. I would just like to point out one thing, time-keeping could be a little better.

Reply from Ellie, Administrator at Eden Care At Home

Thank you very much for taking the time to fill out one of the review cards. We are pleased that you are happy with our service and we will aim to ensure timings are reviewed in order to continue to improve our service.


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Review from W H (Client) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and the carers are at the top of the tree, nothing is too much trouble they keep my wife calm and happy and make her laugh.

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Review from B G (Son of Client) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We currently use just for cleaning, very satisfactory service, will use for more care when the time comes.

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Review from Thomas W (Client) assisted by family/friend published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good...

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Review from T P (Client) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Punctual and reliable

Reply from Ellie, Administrator at Eden Care At Home

Hi Tom,


Thank you very much for taking the time to fill out a review card. We are pleased that you are happy with the service we provide and we do hope we can continue this moving forward.


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Review from C B (Client) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I were in respite care following my stay in hospital and needed some care before being able to return home on our own. Eden Care at Home fitted this bill well with the flexibility they offered. The carers who came were very pleasant willing and helpful. They prepared meals, dealt with
clothes washing, bedding and many other jobs. The care Eden Care at Home gave us was exactly what was required and was well pleased.

Reply from Ellie, Administrator at Eden Care At Home

Hi Corinne,


Thank you very much for taking the time to fill out a review card. We are pleased to hear that you were happy with the service provided to you and your husband. If you ever require any assistance from Eden Care at Home in the future then please don't hesitate to get in contact.


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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Eden Care At Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Eden Care At Home is calculated as follows: ( (66 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 81 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eden Care At Home is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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