Eden Care At Home

Europa Court, Marsham Way, Gerrards Cross SL9 8BQ
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9.8 181 Reviews
  • Eden Care At Home, Gerrards Cross
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Care Provided by Eden Care At Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Eden Care At Home
  • Person in charge
  • Paul Abbott (Registered Manager)

Funding & Fees Guide for Eden Care At Home

  • Prices

  • £30.50 - £31.50 per hour
    £21.50 - £22.50 per 30 minutes
    £26.25 - £27.25 per 45 minutes
    Live-in - from £1500.00 per week
    2 clients (within the same household) from £1800.00 per week

  • Bank Holiday (Double Time) hourly rate
    Food Allowance (Live-In Care) £40.00 per week (Where required)
    Journeys carried out on behalf of the client will be charged at £0.30 per mile
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Eden Care At Home Reviews (181)

Total of 181, showing 161-180
9.8

Eden Care At Home has a Review Score of 9.8 (9.790) out of 10, based on 14 reviews in the last 2 years. Over all time Eden Care At Home has 181 reviews.

Overall Experience

  • 102
  • 66
  • 12
  • 0
  • 1

Date Published

181
0
5
14
167

Review from Peter W (Client) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I required daily care assistance for nearly three months after having major surgery. My need was for mainly domestic work. All the staff that attended me I found to be cheerful, polite and always enthusiastic to carry out the tasks required, often suggesting other tasks also. I live alone and as a bonus
found that their pleasant company speeded my recovery excellent service.

Reply from Zoe Miller, operations manager at Eden Care At Home

We appreciate your comments Peter and are happy that we were able to assist you in your recovery. We wish you all the best for the future.


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Review from Sheila P (Client) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, kindness and devotion to the work involved was excellent and I would recommend anyone to the care of this agency.

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Review from E H (Client) assisted by family/friend published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having suffered a stroke and I am restricted to the ground floor of my home and I move around with the aid of a walking frame. The service provided is to assist in taking a bath (the bathroom is upstairs). The carers ensure a safe ascent of the stairs, supervise entry and exit of bath using 'bathing
chair' and assist with bathing. I am then helped to dry and dress. I am then seen safely back to the ground floor. The carer then checks that the bathroom is tidy and that I am happy. They then leave after checking all is ok. The carers are always very friendly and very efficient.

Reply from Dr Jim Morrisroe, Managing Director at Eden Care At Home

Thank you very much for your kind words. I am delighted that you are happy with our service.


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Review from J E (Husband of Client) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good professional treatment. Well trained caring carers. Comprehensive range of services.

Reply from Ellie, Administrator at Eden Care At Home

Thank you very much for your response. We are pleased that you are happy with our services and hope that we can continue this in the future.


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Review from G B (Daughter of Client) assisted by family/friend published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden Care At Home provides a wonderful service to cater for people that need home care as well as the elderly. They are an accomplished team who are very flexible to individual needs and also very friendly.

Reply from Ellie Hayden, Administrator at Eden Care At Home

Thank you very much for taking the time to fill out one of the review cards. We are very pleased that you are happy with the services provided and hope we can continue to keep providing suitable assistance to you.


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Review from B S (Client) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Prompt service - help next day when asked. Staff cheerful and polite. Sympathetic and considerate, never rushed. This was my second time when I needed help. I would certainly have Eden again.

Reply from Ellie Hayden, Administrator at Eden Care At Home

Thank you very much for taking the time to fill out one of the review forms. We are pleased that you are happy with our service and hope we can help in any way possible in the future.


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Review from E J (Client) assisted by family/friend published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always kind and professional. They are always in time and very caring and respectful. We have used the services since 2011 and are happy to recommend the care.

Reply from Ellie Hayden, Administrator at Eden Care At Home

Thank you very much for taking the time to fill out a review form. We are pleased that you are happy with the service provided and we hope to be able to continue this in the future.


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Review from M T (Client) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Eden Care for two months. This is the first time I have experienced care at home and I am quite satisfied so far.

Reply from Ellie Hayden, Administrator at Eden Care At Home

Thank you very much for taking the time to fill out a review form. We are glad you are happy with our service and hope we can continue this in the future.


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Review from S P (Client) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Help with bathing. Always discreet and invaluable assistance. Housework once a week, very satisfactory.

Reply from Ellie Hayden, Administrator at Eden Care At Home

Thank you very much for taking the time to fill out a review form. We are glad that you are happy with our service and hope this will continue in the future.


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Review from Maureen k (Niece of Client) published on 28 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable, trust worthy, and helpful, communication very good, clearly spoken. Kind and very patient a great help for me to know that they are being cared for. Always seem happy and find time to chat, and listens to the clients as well.

Reply from Ellie Hayden, Administrator at Eden Care At Home

Hi Maureen,


Thank you very much for your response and for taking the time to fill out the review form. We are very pleased that you are satisfied about the care your Aunt receives and hope to continue providing the best possible care for her.


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Review from Keith I (Client) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Three times to bed, two times to dress. I dress myself two week days and weekends. I like to dress myself in my own time when I am cared for it is all too fast. I had a car accident in 1967. It is almost fifty years now I met my wife by a dating agency called "Handidate", ran by a disabled boy and his
Mum. My wife is disabled, 5 brain hemorrhages, including 3 strokes. She does everything. She orders shopping online and cooks it all herself.

Reply from Ellie Hayden, Administrator at Eden Care At Home

Hi Keith,


Thank you very much for taking the time to fill out the review card. Your comments are hugely appreciated and we hope we can assist in any way needed in the future.


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Review from Gladys O (Client) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the care started in 2015 they have been very reliable, helpful and friendly. Both the carers who attend at home and the staff in the office do all they can to help. The carers go that extra mile and nothing is too much trouble. They have become friends with the family which is lovely. They are
competent and caring. Their company on a daily basis is much appreciated.

Reply from Ellie Hayden, Administrator at Eden Care At Home

Hi Gladys,


Thank you very much for taking the time to complete a review form. We are very pleased that you are happy with our services and we hope to be able to continue this in the future.


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Review from Jen P (Daughter of Client) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care has improved with the onset of a regular carer attending most evenings. She is a kind and considerate carer.

Reply from Ellie Hayden, Administrator at Eden Care At Home

Hi Jen,


Thank you very much for your response and for taking the time to fill out a review form. We are very grateful for all feedback and hope we can assist in any way in the future.


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Review from Mich (Son-in-law of Client) published on 28 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law, in her 90's receives a quality care package from Eden Care which she is very happy with. In almost all cases, the timeliness of her care visits are exact which is very commendable. She also appreciates the fact that she is allocated specific carers for the majority of the visits whom
she has got to know well.

Reply from Ellie Hayden, Administrator at Eden Care At Home

Hi Mich,


Thank you very much for your email. We a pleased that you are happy with the care provided to your mother and hope we can continue to satisfy her requirements in the future.


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Review from Christine H (Daughter of Client) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very high levels of care, dignity and respect particularly from key staff. Main carer is excellent.

Reply from Ellie Hayden, Administrator at Eden Care At Home

Hi Christine,


Thank you very much for taking the time to fill out a review form. We are pleased that you are happy with our services and hope we can continue to meet all needs required.


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Review from Natalie A (Daughter of Client) published on 27 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dads carers have really helped his quality of life and my brother and I really appreciate the way they are quick to act and good at communicating to us any issues that arise.


Recently they noticed he was feeling unwell and got the GP to come round who admitted him to hospital that day. I am so grateful

that they did this, as I was unable to get through to him on the phone and was worrying, so being called up and told that they had organised all this while I was at work was very reassuring. The condition turned out to be quite serious so we're very grateful that the carers acted quickly.


The carers are really friendly and personable, and my dad really looks forward to their visits. They help out with all kinds of tasks and he really likes that the more regular ones know exactly what to do and what food he generally likes.


Reply from Ellie Hayden, Administrator at Eden Care At Home

Hi Natalie,


Thank you very much for taking the time to complete a review form. We are very glad to have been able to assist accordingly where possible and hope you continue to be happy with the service provided.


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Review from Brian C (Wife of Client) assisted by family/friend published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory care.

Reply from Ellie Hayden, Administrator at Eden Care At Home

Hi Brian,


Thank you very much for your response and for taking the time to complete a review card. We hope we can continue providing the care required and that you remain happy with our services.


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Review from J I (Wife of Client) published on 2 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole very pleased with care. At first - May 2015, a young carer who couldn't quite cope with my husbands dementia. Since August a wonderful carer who can cope with all aspects and is happy but form communicator has changed our lives.
The management is on the whole good but messages do not
always get through and the invoices are always a bit late and I hate owing money.

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Review from M T (Relative of Client) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are generally very satisfied with the servicer provided by Eden care. An inevitable problem appears to be continuity of staff (carers). Knowledge of learning disability is limited in some cases.

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Review from T M (Client) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was happy with all the carers and the care they provided.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Eden Care At Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Eden Care At Home is calculated as follows: ( (66 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 81 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eden Care At Home is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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