Bluebird Care Newcastle & South Tyneside

Unit 5, Woodstock Way, The Bulrushes, Boldon Business Park, Boldon Colliery NE35 9PF
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9.9 70 Reviews
  • Bluebird Care Newcastle & South Tyneside, Boldon Colliery
At Bluebird Care Newcastle and South Tyneside, they believe that care matters and they are committed to providing the highest quality, premium home care so that their customers can remain in their own homes.

Bluebird Care Newcastle and South Tyneside aim to provide you with the same standard of care that they would expect for their own families. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs.

Their aim is to give peace of mind to their customers, their families and loved ones. They have a reputation for going above and beyond for their customers, offering them premium services that are reassuring to their families. Giving people the flexibility and choice that they need and wish with clear and concise communication.

Bluebird Care Newcastle offers Home Care in:

- Gosforth
- Jesmond
- Kingston Park
- Brunton Park
- Melton Park
- Fawdon
- Fenham
- Heaton
- High Heaton
- Westerhope
- Walkergate
- Denton
-West Denton

Bluebird Care South Tyneside offers Home Care in:

- Boldon
- East Boldon
- Cleadon
- Whitburn
- South Shields
- Harton
- Westoe
- Jarrow
- Hebburn

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Care Provided by Bluebird Care Newcastle & South Tyneside

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • John Nesbitt (Registered Manager)

Bluebird Care Newcastle & South Tyneside Reviews (70)

Total of 70, showing 1-20
9.9

Bluebird Care Newcastle & South Tyneside has a Review Score of 9.9 (9.881) out of 10, based on 10 reviews in the last 2 years. Over all time Bluebird Care Newcastle & South Tyneside has 70 reviews.

Overall Experience

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Date Published

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60

Review from P R (Son of Client) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, friendly care service. Treated my father with dignity and respect at all times. Always very thorough, flexible and organised. Provided a welcome presence for my father and our family. Would definitely recommend.

Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you for your kind words! We're so pleased to hear that your father and your family had a positive experience with our team. Your recommendation means so much to us!


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Review from L R (Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very good.

Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you for your kind words, we will pass on your thanks to our staff!


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Review from Elaine S (Daughter of Client) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were excellent and professional, also very empathetic. My dad was treated like a person and with dignity, the family were kept in the loop with everything - very good communication. Thank you - I can't praise them enough.

Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you so much for your lovely review, we will pass on your kind words!


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Review from J R (Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy and completely delighted with the ladies who come and with their service.

Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you for your kind words! We're thrilled to hear you're happy with our team and the care they provide.


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Review from B L (Daughter of Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's carers have built up a very good relationship with him, gaining his trust and understanding his needs. They encourage dad to be independent and praise him for his efforts. The carers show a good awareness of his care plan and follow it whenever possible. Caring, kind, positive and friendly - thank
you ladies for your support.

Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you so much for your kind words! We're delighted to hear that your dad's carers have built such a strong relationship with him and are supporting his independence. It's wonderful to know that they are attentive to his care plan and are providing the compassionate, positive care he deserves. I will be sure to pass along your thanks to the team!


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Review from Joyce F (Mother of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from all the care staff, they go above and beyond. They become family, I love the interaction with my son. I do believe if it wasn't for the amazing care they give, my son wouldn't be where he is today. Excellent service. If we have any problems, I ring the office and they sort it
as soon as possible. Brilliant service, highly recommend Bluebird Care.

Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you for your lovely review. It's fantastic to hear about your positive experience with Bluebird Care. It's evident that our carers' dedication and personalised attention have made a significant difference in your son's life.


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Review from W F (Client) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have received excellent care from all carers. They are so caring, they treat me with dignity, are very pleasant and also good company to me while they are here. They always ask if there is anything else they can do for me.

Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you for your kind review, it will be passed on to the care team!


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Review from S S (Daughter of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird has been very proactive in reacting to changes needed in my mother's care. A package has been in place for some months and the care has been very professional and consistent. I would recommend the company as the staff are exemplary and very caring.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Hello, thank you so much for the kind review! We will be sure to pass this over to the team.


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Review from Denise H (Sister of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have wished for a nicer team of carers to look after my brother. They always treated him with the utmost care and respect. We even enjoyed lighter moments with them, which was just what myself and the rest of the family needed to help us through this really difficult time. Thank you all
so much for the support you gave my brother and sister-in-law. It will always mean so much to me and I will remember the carers with fondness.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Hello Denise, thank you every much for your kind review and lovely words about our care team.


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Review from Violet B (Wife of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had the best care with Bluebird carers. They were so kind and thoughtful. They made sure he was always clean and tidy and made sure he was happy to take his medication for them. They were always happy and cheerful and made us laugh a lot which was good as my husband had a great sense of humour.
We looked forward to seeing them. I can't praise them enough and will miss them very much. I will recommend Bluebird to anyone who needs carers. Thank you so much for your help.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Hello Violet, thank you so much for the kind review.


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Review from Valerie R (Sister of Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, other than amazing!
My sister was nursed at home for ten months, four times daily by the girls that work for Bluebird.
They are very caring and kind.
Absolute angels is all I can say.
We had mainly two carers who worked together quite a lot.
Such caring girls and very thoughtful.
I
would not hesitate to recommend this company.
Thank you so much.
You helped to make an awful time not so bad.

Reply from Jacob Sloan, Marketing Manager at Bluebird Care Newcastle & South Tyneside

Thank you so much for this kind review. We're so glad we were able to support you and your family during this time.


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Review from I D (Daughter of Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent team of staff. Very caring and pleasant. Professional approach and very friendly putting my mum at ease. Take account of my mum's opinions and wishes about what needs to be done and ensure she is comfortable at all times.

Reply from Jacob, Marketing Manager at Bluebird Care Newcastle & South Tyneside

Thank you for this lovely review, it's great to hear that our Bluebirds are able to help your mum.


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Review from A W (Sister of Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, caring with a friendly manner.

Reply from Jacob, Marketing Manager at Bluebird Care Newcastle & South Tyneside

We're pleased to hear that you're enjoying your time with our Bluebirds - thank you for leaving this review!


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Review from C H (Daughter of Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are always helpful with Dad and know his specialist needs. Changes are always accommodated where possible.

Reply from Jacob, Marketing Manager at Bluebird Care Newcastle & South Tyneside

We're so pleased that we're able to support you and your family - thank you very much for your kind review.


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Review from Lynne R (Daughter of Client) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very caring and friendly with Mam.
She loves them coming.

Reply from Jacob Sloan, Marketing Manager at Bluebird Care Newcastle & South Tyneside

Thanks for your kind words Lynne, it's so nice to hear that you and your family are enjoying your time with our Bluebirds.


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Review from V K (Daughter of Client) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care from Bluebird is exceptional. The staff really care for Dad with compassionate and genuine care. They treat him with respect at all times.

Reply from Jacob Sloan, Marketing Manager at Bluebird Care Newcastle & South Tyneside

Hi, thanks so much for your kind feedback. We're proud to be able to provide you and your family with outstanding care.


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Review from Scott W (Son of Client) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good.

Reply from Jacob Sloan, Marketing Manager at Bluebird Care Newcastle & South Tyneside

Thank you very much for your feedback Scott, it's great to hear that our Bluebird's are able to support you and your family!


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Review from B K (Daughter of Client) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care that my mother receives is excellent. The carers are always polite, professional, smart and appear to be well trained. My mother's behaviour can be challenging but the carers are always understanding and remain good-humoured. Generally, the carers arrive within fifteen minutes of
my mother's standard care times but there are occasions when the rota can change without warning. This can be frustrating and upsetting for my mother who needs routine and certainty. The care is extremely expensive, so not affordable to many.

Reply from Jacob Sloan, Marketing Manager at Bluebird Care Newcastle & South Tyneside

Hi B K, thank you for leaving this kind review - we're so pleased that we've been able to care for your mother.


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Review from BobCaz (Husband of Client) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My terminally ill wife required the support of carers.
A short time ago, Bluebird care was required to provide care to my terminally ill wife. As you can imagine, this was a very difficult time for me, and the support of carers was very much appreciated. What I don't think I appreciated was the very
high level of genuine care and support we actually received. All the carers were highly professional in all they did, but more important to me, and my wife, was the kindness they showed on every visit. They managed to make her laugh, and feel that she was important to them. When she passed away three weeks ago, some of the carers cried, and I was so touched that they thought so much of her. It has been the most difficult 3 weeks of my life. But I would like to take this chance to give my heartfelt thanks to all the staff and carers at Bluebird. I won't forget their warmth and kindness.

Reply from Liz S, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you so much for taking the time to review our services provided for your late wife. We're very sorry for the loss of your wife and our team loved working alongside you both. Your kind words have been shared between our team to let them know how appreciated they are.
Our deepest condolences for your loss.


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Review from Catherine L (Niece of Client) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care received by my uncle from the Darlington Bluebird Care team. He had visits four times a day from a small group of carers, who got to know him very well. They built up an excellent relationship with him and enabled him to spend the last months of his life at
home, where he wanted to be. My uncle was treated with dignity and carers frequently went beyond the call of duty to ensure he was cared for in a way that suited him. I was particularly impressed by the calibre of the carers - I felt confident that my uncle was in good hands and extremely grateful that they were able to respond appropriately and swiftly when they noticed that something was amiss with his health. I also very much appreciated the level of communication with me and the support I received, personally. I would have no hesitation whatsoever in recommending Bluebird Care, Darlington.

Reply from Liz S, Marketing at Bluebird Care Newcastle & South Tyneside

Hello Catherine,
Thank you so much for taking the time to review the care provided by our staff and sister location Darlington for your uncle. We strive to provide the best care possible to all customers and their surrounding family and friends, and it is so fulfilling to know that we have achieved this. Your comments have been passed on to the wider team. Best regards,
Liz S


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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Bluebird Care Newcastle & South Tyneside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Bluebird Care Newcastle & South Tyneside is calculated as follows: ( (52 Excellents x 5) + (7 Goods x 4) ) ÷ 59 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Newcastle & South Tyneside is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (4)

David

David Haswell

Job Title: Director

Joined: 2011

Bluebird Care South Tyneside is led by David & Kelly Haswell. David & Kelly started delivering homecare in South Tyneside to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is David & Kelly’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.


David has gained a BA in Economics and Accounting and a Masters in International Business Management from the University of Newcastle upon Tyne. Previous to setting up the company, David's work roles included Business Development, as well as Product and Marketing Management.


John

John Nesbitt

Job Title: Registered Manager

Joined: 2023

John has worked in the social care industry in various roles since 1998 and worked his way up from the very bottom to my current post. He has experience in many areas including adult social care, learning disabilities and complex physical disabilities, complex clinical services as well as older peoples and youth sectors.


John will be working closely with the two deputy managers in the branch, Amy and Kayleigh to ensure that they support everyone to deliver the highest quality of care to our customers regardless of if they are End of life, Complex or domiciliary packages. John says "We should always put the customer first and that should drive all we do!".


Rob

Rob Mackins

Job Title: Quality and Compliance Manager

Joined: 2022

Rob has been working at Bluebird Care Newcastle and South Tyneside officially since December 2022, where he takes on his role as Training Compliance Manager across all franchises. Rob's role entails everything training, whether it be overseeing all quality and compliance across Bluebird Care Newcastle and South Tyneside or training staff induction training and mandatory training. Rob ensures all staff have the correct training provided to start their career in care. As well as being involved with the training, Rob also designs all the training across all franchises, this will be for Newcastle, South Tyneside, York, and Darlington. Over the years, Rob has always been heavily involved in care, accidentally falling into the role, however, would not want to have it any other way. The most rewarding thing about Rob's role is that he likes “seeing staff come out feeling confident and ready” when starting their journey in care.


In Rob's spare time, he volunteers for the sea cadets and teaches watersports in areas such as canoeing. All about the camping life, Rob is currently renovating his campervan, where he hopes to visit all around England and Wales.


Kayleigh

Kayleigh Simpson

Job Title: Deputy Manager

Joined: 2021

Kayleigh has been working at Bluebird Care Newcastle and South Tyneside since November 2021, where she takes on her role as Deputy Manager. Kayleigh was previously a carer and has been in the industry for 15 years, being in care allows her to continue helping and supporting people. Within her role as Deputy Manager, she oversees care staff and supports them in their future of care, Kayleigh wants to make a difference to the customers and help provide the support needed to the care staff to do so. The key responsibilities within Kayleigh's role include interacting with care staff and helping them excel in the world of care.


In Kayleigh's spare time, she likes to go camping in her campervan, whilst spending time with her family. Also, Kayleigh previously had a business where she created personalised items, this was a hobby that consumed a lot of her time but loved getting involved with crafts.


Frequently Asked Questions about Bluebird Care Newcastle & South Tyneside

What Type of Services does Bluebird Care Newcastle & South Tyneside offer?

Bluebird Care Newcastle & South Tyneside offers Home Care.

How many Carers does Bluebird Care Newcastle & South Tyneside employ?

Bluebird Care Newcastle & South Tyneside employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Newcastle & South Tyneside to verify any information. View our terms and conditions. Bluebird Care Newcastle & South Tyneside has a Platinum Service – more info.