Bluebird Care Newcastle & South Tyneside

Unit 5, Woodstock Way, The Bulrushes, Boldon Business Park, Boldon Colliery NE35 9PF
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9.9 70 Reviews
  • Bluebird Care Newcastle & South Tyneside, Boldon Colliery
At Bluebird Care Newcastle and South Tyneside, they believe that care matters and they are committed to providing the highest quality, premium home care so that their customers can remain in their own homes.

Bluebird Care Newcastle and South Tyneside aim to provide you with the same standard of care that they would expect for their own families. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs.

Their aim is to give peace of mind to their customers, their families and loved ones. They have a reputation for going above and beyond for their customers, offering them premium services that are reassuring to their families. Giving people the flexibility and choice that they need and wish with clear and concise communication.

Bluebird Care Newcastle offers Home Care in:

- Gosforth
- Jesmond
- Kingston Park
- Brunton Park
- Melton Park
- Fawdon
- Fenham
- Heaton
- High Heaton
- Westerhope
- Walkergate
- Denton
-West Denton

Bluebird Care South Tyneside offers Home Care in:

- Boldon
- East Boldon
- Cleadon
- Whitburn
- South Shields
- Harton
- Westoe
- Jarrow
- Hebburn

Show Bluebird Care Newcastle & South Tyneside on the Map

Care Provided by Bluebird Care Newcastle & South Tyneside

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • John Nesbitt (Registered Manager)

Bluebird Care Newcastle & South Tyneside Reviews (70)

Total of 70, showing 21-40
9.9

Bluebird Care Newcastle & South Tyneside has a Review Score of 9.9 (9.881) out of 10, based on 10 reviews in the last 2 years. Over all time Bluebird Care Newcastle & South Tyneside has 70 reviews.

Overall Experience

  • 58
  • 11
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Date Published

70
5
5
10
60

Review from Toni G (Daughter of Client) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The palliative care girls who were assigned to my mam were AMAZING!! They literally fitted right in with our family from the off! We had a lot of fun and laughter which made my mam feel so at ease with them in caring for her. The support they gave me too alongside my mam was second to none!. Don’t ever
stop being yourselves because that’s what makes you special, it takes a lot of compassion in what you do and nothing was ever too much. Can’t thank you enough girls.

Reply from Liz Spooner, Marketing at Bluebird Care Newcastle & South Tyneside

Hi Toni,
Thank you so much for your review. Your kind words have been passed on to our palliative care team who loved working alongside yourself, your mam and the rest of your family.
Kind regards,
Liz


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Review from Leslie N (Son of Client) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very old now and what local support friends she had have now their own health problems. She has been with Bluebird care for a number of years and their daily support has been essential. As I and her other family live hundreds of miles away we can only support her personally to a very limited
extent. Bluebirds support to my mother in her increasing needs to visit hospital has been crucial. I have found them easy to contact to help sort out crises as they have arisen and find that whoever I contact knows her circumstances. They have brought an excellent caring environment to my mother's needs and I am thankful that I have them helping my mother.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Hi Leslie, thank you so much for this review. It is great to hear such nice words about our Care Assistants and it's very nice to hear the impact they're having on your mother. Thanks again!


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Review from Rob M (Brother of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister's health has deteriorated within the last few months, to the point where she could no longer live independently without support. She started with having carers a couple of times per week and has increased this to three times. Due to my sister's learning disability and mental ill-health, she
is very resistant to change, but the careful onboarding by the care manager made this a very smooth process. My sister really likes the carer she has been allocated, who has managed to swiftly build a great relationship between them both. The care provided has been varying, including help with applying cream to an infected leg, assistance with personal cleanliness, cleaning the bungalow and preparing meals. The addition of care has not only had a positive impact on my sister, who has not only made a step improvement in her physical and mental health, but it has reassured me and alleviated some of my worries and concerns.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Hi Rob, thank you so much for this review. We are so happy to hear what our home care has done for your sister and yourself, its great knowing it has had such a positive impact. Your sister is a joy to be around, and the relationship which has been built with the carers is a great one. Thanks again, Rob!


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Review from Katie H (Daughter of Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Dad was given in his final days was first-rate! The Bluebirds treat him with dignity and respect throughout and were very considerate of his wishes. The girls really made an effort to talk to us on a very personal level. They couldn't have done more to make my Dad's final days as comfortable
as possible whilst offering support to myself and my Mam as well.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Hi Katie, thank you so much for the review, it means a lot to us and it's great to know you were so happy with the care provided.


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Review from Barry L (Son of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After over 12 months of trying to support my mam without any assistance, finding Bluebird Care is such a great relief to me. The staff attending daily to her could not be any more caring than they are. My mam is finding it extremely helpful both physically and mentally, we hope it can continue as long
as possible.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Many thanks for your kind words and the review, it's much appreciated. We are delighted your mam is finding it so helpful. Thanks again.


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Review from Stuart J (Son of Client) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Bluebird Care Newcastle & South Tyneside is excellent and cannot be faulted, the ladies taking care of Mam are exceptionally kind and we are very happy with everything. The company has an excellent attitude towards us, they listen and help whenever needed. The ladies actually on
the ground have developed a lovely relationship with my mam and to Bluebird’s credit, they have managed to keep the team around my mam very stable and considering she needs 24-hour care this can’t be straightforward. Our experience over the last 12 months has been very positive. We can’t thank them enough.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Many thanks for your kind words and the review, it's much appreciated. We are so happy about the relationship that has been built with your mam. Thanks again.


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Review from Suzanne (Daughter of Client) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a big thank you to the carer who provided care for my mother 18.11.20 at dinner time and tea time. She prepared a lovely healthy and nutritious meal at dinner time and she was so supportive both to my mother and other family members. Sometimes just listening is all that is needed
and this carer certainly ranks highly in this skill, together with a great depth of empathy. Thank you so much.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Many thanks for your kind words and the review, it's much appreciated. We are extremely happy to hear you'd highly recommend us! Keep safe. We're glad she loves the cooking so much. Thanks, team Bluebird.


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Review from J R (Daughter of Client) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum talks about how kind, helpful, supportive the staff are to her.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Many thanks for your kind words and the review, it's much appreciated. We are so happy to hear the nice things your mum says. Keep safe, Team Bluebird.


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Review from L M (Daughter of Client) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable, sensitive and appropriate in their delivery of carers. Friendly but also professional and not interfering. Helpful and in some cases beyond their role entails. Plus they have managed to keep my parents safe from Covid-19 for 6 months.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Many thanks for your kind words and the review, it's much appreciated. We always try to go above and beyond for all of our customers, so we are delighted you see this. Keep safe, Team Bluebird.


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Review from A E (Son-in-law of Client) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Too many different carers to provide stability. There is one main carer each visit and a second one who sometimes does not really understand the care needs of my mother and father-in-law. I/we find it hard to fully trust that my parents-in-law's care needs will be fully met.

Reply from Team Bluebird, Team at Bluebird Care Newcastle & South Tyneside

Thank you for taking the time to leave your feedback, our aim is to make sure that we meet all care needs as well as ensure we provide stability. If we are still falling short of your expectations please contact the Registered Manager at the office to share these with her so we can work to resolve.
Kind Regards, Team Bluebird


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Review from J S (Wife of Client) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers to be polite and friendly. They have treated my husband with respect and given him the required help. His needs vary as his condition fluctuates. In the three months, we have used this service I have not needed to ring the office much but when I did I found it difficult to get
the required information. Only once did someone get back to me quickly.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you for taking the time to leave your feedback, our aim is to make sure that we meet all care needs as well as ensure we provide stability. If we are still falling short of your expectations please contact the Registered Manager at the office to share these with her so we can work to resolve. Kind Regards, Team Bluebird


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Review from Jeanette P (Daughter-in-law of Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have employed Bluebird carers for the past few months and are very impressed with the calibre of staff. Without fail they have all been friendly, caring, compassionate and skilled and we would highly recommend the service to other users.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Many thanks for your kind words and the review, it's much appreciated. We are extremely happy to hear you'd highly recommend us! Keep safe.


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Review from V B (Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful girls.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Many thanks for your kind words and the review, it's much appreciated. Keep safe.


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Review from J L (Daughter of Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience of Bluebird is often very frustrating for example ringing the office and promises of a call back that never happens. The amount of carers within a week has sometimes been as many as 9, this problem is very unsettling for Mam who is 98.
The Director helped sort this problem, it is better
but still not 100%. I had to get in touch with him as the coordinator and manager did not listen to my anxiety and stress over this problem.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you for taking the time to leave your feedback, our aim is to make sure that we meet all care needs as well as ensure we provide stability. If we are still falling short of your expectations please contact the Registered Manager at the office to share these with her so we can work to resolve. Kind Regards, Team Bluebird


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Review from Julie L (Wife of Client) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I feel the care provided for my husband has been excellent. All the carers have been sensitive to my husband's needs, skilled in handling skills when transferring him from wheelchair to bed etc and very useful to me by teaching me how to use hoists and suggesting how to cope with my husband's
needs such as skincare. I also find the carers are very supportive to me when my role is particularly stressful.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Many thanks for your kind words and the review. It's our pleasure to be able to pass our knowledge and teach you things which will help day-to-day. Keep safe. Team Bluebird.


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Review from J B (Husband of Client) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly local carers. Helpful and prepared to give advice or take requests. Reliable.

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Many thanks for the review, it's much appreciated. We are always here if you have any other advice. Keep safe. Team Bluebird.


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Review from Lorraine C S (Daughter-in-law of Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law and dad-in-law needed Bluebird Home Care for a number of years. The care staff were in my opinion the best. Thank you. I for one would use Bluebird too, if my health needs were needed. Great care great team. You are amazing carers.

Reply from David Haswell, Director at Bluebird Care Newcastle & South Tyneside

Thanks Lorraine for the review, hope you are well and safe.


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Review from Sarah S (Daughter of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have been incredible thanks to them Dad can stay at home with Mam. I don't live near my parents and the peace of mind I get having Bluebird involved is priceless.
Due to my dad's condition, his needs can change very quickly and every time this has happened Bluebird have responded when
I have requested further help immediately without hesitation.
The carers who visit dad are just fantastic they treat my dad with the utmost respect and dignity. They take the time to show interest in dad and also give time and attention to mam.
Thank you to everyone at Bluebird Care.

Reply from David Haswell, Director at Bluebird Care Newcastle & South Tyneside

Thanks for the review Sarah and taking time out to write it, we really appreciate it. Glad we can ensure you and your family have peace of mind that is always our aim. The girls love seeing your Dad and there is always lots of laughter.


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Review from Claire (Granddaughter of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank Bluebird Care enough for the care they are providing for my Grandparents.
The carers are friendly, respectful and so caring. They go above and beyond. I’m so glad that we chose them.
They were great from the first visit we had but even more so during this difficult time when we can’t
be there as often.
I love that they learnt my Grandads routine and always make sure he has his cornet after his lunch. Little things like that make all the difference.

Reply from David Haswell, Director at Bluebird Care Newcastle & South Tyneside

Hi Claire, thank you for taking the time out to leave us a review. We pride ourselves on getting to know our customers and their own habits and ensuring that they continue to live their best life. Thank you for trusting Bluebird to care for your Grandparents.


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Review from Frances G (Client) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ladies are friendly and know their jobs. Always ask if there is anything else I need before they go. I think of them more as friends visiting.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Bluebird Care Newcastle & South Tyneside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Bluebird Care Newcastle & South Tyneside is calculated as follows: ( (52 Excellents x 5) + (7 Goods x 4) ) ÷ 59 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Newcastle & South Tyneside is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (4)

David

David Haswell

Job Title: Director

Joined: 2011

Bluebird Care South Tyneside is led by David & Kelly Haswell. David & Kelly started delivering homecare in South Tyneside to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is David & Kelly’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.


David has gained a BA in Economics and Accounting and a Masters in International Business Management from the University of Newcastle upon Tyne. Previous to setting up the company, David's work roles included Business Development, as well as Product and Marketing Management.


John

John Nesbitt

Job Title: Registered Manager

Joined: 2023

John has worked in the social care industry in various roles since 1998 and worked his way up from the very bottom to my current post. He has experience in many areas including adult social care, learning disabilities and complex physical disabilities, complex clinical services as well as older peoples and youth sectors.


John will be working closely with the two deputy managers in the branch, Amy and Kayleigh to ensure that they support everyone to deliver the highest quality of care to our customers regardless of if they are End of life, Complex or domiciliary packages. John says "We should always put the customer first and that should drive all we do!".


Rob

Rob Mackins

Job Title: Quality and Compliance Manager

Joined: 2022

Rob has been working at Bluebird Care Newcastle and South Tyneside officially since December 2022, where he takes on his role as Training Compliance Manager across all franchises. Rob's role entails everything training, whether it be overseeing all quality and compliance across Bluebird Care Newcastle and South Tyneside or training staff induction training and mandatory training. Rob ensures all staff have the correct training provided to start their career in care. As well as being involved with the training, Rob also designs all the training across all franchises, this will be for Newcastle, South Tyneside, York, and Darlington. Over the years, Rob has always been heavily involved in care, accidentally falling into the role, however, would not want to have it any other way. The most rewarding thing about Rob's role is that he likes “seeing staff come out feeling confident and ready” when starting their journey in care.


In Rob's spare time, he volunteers for the sea cadets and teaches watersports in areas such as canoeing. All about the camping life, Rob is currently renovating his campervan, where he hopes to visit all around England and Wales.


Kayleigh

Kayleigh Simpson

Job Title: Deputy Manager

Joined: 2021

Kayleigh has been working at Bluebird Care Newcastle and South Tyneside since November 2021, where she takes on her role as Deputy Manager. Kayleigh was previously a carer and has been in the industry for 15 years, being in care allows her to continue helping and supporting people. Within her role as Deputy Manager, she oversees care staff and supports them in their future of care, Kayleigh wants to make a difference to the customers and help provide the support needed to the care staff to do so. The key responsibilities within Kayleigh's role include interacting with care staff and helping them excel in the world of care.


In Kayleigh's spare time, she likes to go camping in her campervan, whilst spending time with her family. Also, Kayleigh previously had a business where she created personalised items, this was a hobby that consumed a lot of her time but loved getting involved with crafts.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Newcastle & South Tyneside to verify any information. View our terms and conditions. Bluebird Care Newcastle & South Tyneside has a Platinum Service – more info.