Bluebird Care Newcastle & South Tyneside has a Review Score of 9.9 (9.881) out of 10, based on 10 reviews in the last 2 years. Over all time Bluebird Care Newcastle & South Tyneside has 70 reviews.
Review from Keith S (Client) published on 18 June 2019
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Overall Experience
5.0 out of 5
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Review from Gillian T (Daughter of Client) published on 26 April 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Caroline W (Daughter of Client) published on 24 April 2017
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4.0 out of 5
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Review from Jane D (Daughter of Client) assisted by family/friend published on 6 February 2017
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4.0 out of 5
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Review from Diane A (Power of Attorney of Client) published on 5 January 2017
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5.0 out of 5
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Review from Jeanette Y (Daughter of Client) published on 24 October 2016
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5.0 out of 5
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Review from Jenny W (Daughter of Client) published on 7 October 2016
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5.0 out of 5
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Review from Muriel M (Client) published on 28 September 2016
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5.0 out of 5
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Review from Denis E (Client) published on 28 September 2016
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5.0 out of 5
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Review from Allan W (Client) published on 28 September 2016
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5.0 out of 5
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Review from Maureen R (Client) published on 5 August 2016
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5.0 out of 5
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Review from Peter H (Son of Client) published on 21 July 2016
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5.0 out of 5
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Review from Sid C (Client) assisted by family/friend published on 8 June 2016
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5.0 out of 5
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Review from Simon C (Nephew of Client) published on 26 May 2016
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5.0 out of 5
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Review from Alex M (Client) assisted by family/friend published on 17 May 2016
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5.0 out of 5
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Treated with Dignity
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Review from John D (Client) published on 26 April 2016
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5.0 out of 5
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Review from Miriam R (Client) published on 26 April 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from W C (Client) published on 13 April 2016
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5.0 out of 5
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Review from Henry P (Client) published on 28 March 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Audrey B (Client) published on 11 March 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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The Review Score of 9.9 (9.881) out of 10 for Bluebird Care Newcastle & South Tyneside is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.881 for Bluebird Care Newcastle & South Tyneside is calculated as follows: ( (52 Excellents x 5) + (7 Goods x 4) ) ÷ 59 Ratings = 4.881
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Newcastle & South Tyneside is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Oct 2019
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Job Title: Director
Joined: 2011
Bluebird Care South Tyneside is led by David & Kelly Haswell. David & Kelly started delivering homecare in South Tyneside to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is David & Kelly’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.
David has gained a BA in Economics and Accounting and a Masters in International Business Management from the University of Newcastle upon Tyne. Previous to setting up the company, David's work roles included Business Development, as well as Product and Marketing Management.
Job Title: Registered Manager
Joined: 2023
John has worked in the social care industry in various roles since 1998 and worked his way up from the very bottom to my current post. He has experience in many areas including adult social care, learning disabilities and complex physical disabilities, complex clinical services as well as older peoples and youth sectors.
John will be working closely with the two deputy managers in the branch, Amy and Kayleigh to ensure that they support everyone to deliver the highest quality of care to our customers regardless of if they are End of life, Complex or domiciliary packages. John says "We should always put the customer first and that should drive all we do!".
Job Title: Quality and Compliance Manager
Joined: 2022
Rob has been working at Bluebird Care Newcastle and South Tyneside officially since December 2022, where he takes on his role as Training Compliance Manager across all franchises. Rob's role entails everything training, whether it be overseeing all quality and compliance across Bluebird Care Newcastle and South Tyneside or training staff induction training and mandatory training. Rob ensures all staff have the correct training provided to start their career in care. As well as being involved with the training, Rob also designs all the training across all franchises, this will be for Newcastle, South Tyneside, York, and Darlington. Over the years, Rob has always been heavily involved in care, accidentally falling into the role, however, would not want to have it any other way. The most rewarding thing about Rob's role is that he likes “seeing staff come out feeling confident and ready” when starting their journey in care.
In Rob's spare time, he volunteers for the sea cadets and teaches watersports in areas such as canoeing. All about the camping life, Rob is currently renovating his campervan, where he hopes to visit all around England and Wales.
Job Title: Deputy Manager
Joined: 2021
Kayleigh has been working at Bluebird Care Newcastle and South Tyneside since November 2021, where she takes on her role as Deputy Manager. Kayleigh was previously a carer and has been in the industry for 15 years, being in care allows her to continue helping and supporting people. Within her role as Deputy Manager, she oversees care staff and supports them in their future of care, Kayleigh wants to make a difference to the customers and help provide the support needed to the care staff to do so. The key responsibilities within Kayleigh's role include interacting with care staff and helping them excel in the world of care.
In Kayleigh's spare time, she likes to go camping in her campervan, whilst spending time with her family. Also, Kayleigh previously had a business where she created personalised items, this was a hobby that consumed a lot of her time but loved getting involved with crafts.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Newcastle & South Tyneside to verify any information. View our terms and conditions. Bluebird Care Newcastle & South Tyneside has a Platinum Service – more info.
