Bluebird Care Newcastle & South Tyneside

Unit 5, Woodstock Way, The Bulrushes, Boldon Business Park, Boldon Colliery NE35 9PF
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9.9 70 Reviews
At Bluebird Care Newcastle and South Tyneside, they believe that care matters and they are committed to providing the highest quality, premium home care so that their customers can remain in their own homes.

Bluebird Care Newcastle and South Tyneside aim to provide you with the same standard of care that they would expect for their own families. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs.

Their aim is to give peace of mind to their customers, their families and loved ones. They have a reputation for going above and beyond for their customers, offering them premium services that are reassuring to their families. Giving people the flexibility and choice that they need and wish with clear and concise communication.

Bluebird Care Newcastle offers Home Care in:

- Gosforth
- Jesmond
- Kingston Park
- Brunton Park
- Melton Park
- Fawdon
- Fenham
- Heaton
- High Heaton
- Westerhope
- Walkergate
- Denton
-West Denton

Bluebird Care South Tyneside offers Home Care in:

- Boldon
- East Boldon
- Cleadon
- Whitburn
- South Shields
- Harton
- Westoe
- Jarrow
- Hebburn
... Read more
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Care Provided by Bluebird Care Newcastle & South Tyneside

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • John Nesbitt (Registered Manager)

Bluebird Care Newcastle & South Tyneside Reviews (70)

Total of 70, showing 61-70
9.9

Bluebird Care Newcastle & South Tyneside has a Review Score of 9.9 (9.881) out of 10, based on 10 reviews in the last 2 years. Over all time Bluebird Care Newcastle & South Tyneside has 70 reviews.

Overall Experience

  • 58
  • 11
  • 1
  • 0
  • 0

Date Published

70
2
5
10
60

Review from Fredrica S (Client) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have provided me with a really lovely friendly service. All girls are good and very pleasant.

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Review from Verna C (Client) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have Bluebird coming to my home twice a day everyday, I could not manage without them. The carers are very caring, professional and courteous. They make my life much easier and listen to any of my needs.

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Review from Hilda M (Client) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the one to one contact with the carers. Also they are very good and help me in the house to keep things the way I like them to be kept.

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Review from Alan N (Son of Client) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic carers, friendly and efficient.

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Review from Jacqueline M (Wife of Client) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the care my husband and myself receive from Bluebird. They are an excellent company

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Review from Ernest G (Client) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carer, he always goes that extra mile. He really helps me with everything and I never need to ask as he has everything covered, from shopping to making sure all my appointments are booked in and that I am taken to them. I feel really safe with him, he is excellent.

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Review from Marjory S (Client) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Bluebird, love all the girls. The care is very good. Never had any concerns with anyone. The girls take me out and we have a lovely time.

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Review from G S (Client) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good caring service, very satisfied with my care, very happy with the girls that visit me.

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Review from A B (Client) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care is a good company and I am very happy with all the care I receive for my grandson. The only thing I have a problem with the on-call. The on-call should be with someone who is free 24 hours a day to come out, I have noticed when I ring on-call that sometimes the person on-call is busy doing
other duties and can't do much until they are finished. I think they should be at least two to three people on-call at one time.

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Review from A M (Daughter of Client) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received kind, compassionate and loving care from all her carers. She was treated with great respect and died peacefully in her sleep. Thank you Bluebird for making her last days so comfortable.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Bluebird Care Newcastle & South Tyneside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Bluebird Care Newcastle & South Tyneside is calculated as follows: ( (52 Excellents x 5) + (7 Goods x 4) ) ÷ 59 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Newcastle & South Tyneside is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Bluebird Care

Date: Wednesday 31 May 2023 More details

Top 20 Home Care Providers North East England 2023

Recipient: Bluebird Care Newcastle & South Tyneside

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Bluebird Care

Date: Thursday 31 Mar 2022 More details

News (4)

News

Previous Events

There are no previous events for Bluebird Care Newcastle & South Tyneside

Meet the Team (4)

David

David Haswell

Job Title: Director

Joined: 2011

Bluebird Care South Tyneside is led by David & Kelly Haswell. David & Kelly started delivering homecare in South Tyneside to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is David & Kelly’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.

David has gained a BA in Economics and Accounting and a Masters in International Business Management from the University of Newcastle upon Tyne. Previous to setting up the company, David's work roles included Business Development, as well as Product and Marketing Management.

... Read more
John

John Nesbitt

Job Title: Registered Manager

Joined: 2023

John has worked in the social care industry in various roles since 1998 and worked his way up from the very bottom to my current post. He has experience in many areas including adult social care, learning disabilities and complex physical disabilities, complex clinical services as well as older peoples and youth sectors.

John will be working closely with the two deputy managers in the branch, Amy and Kayleigh to ensure that they support everyone to deliver the highest quality of care to our customers regardless of if they are End of life, Complex or domiciliary packages. John says "We should always put the customer first and that should drive all we do!".

... Read more
Rob

Rob Mackins

Job Title: Quality and Compliance Manager

Joined: 2022

Rob has been working at Bluebird Care Newcastle and South Tyneside officially since December 2022, where he takes on his role as Training Compliance Manager across all franchises. Rob's role entails everything training, whether it be overseeing all quality and compliance across Bluebird Care Newcastle and South Tyneside or training staff induction training and mandatory training. Rob ensures all staff have the correct training provided to start their career in care. As well as being involved with the training, Rob also designs all the training across all franchises, this will be for Newcastle, South Tyneside, York, and Darlington. Over the years, Rob has always been heavily involved in care, accidentally falling into the role, however, would not want to have it any other way. The most rewarding thing about Rob's role is that he likes “seeing staff come out feeling confident and ready” when starting their journey in care.

In Rob's spare time, he volunteers for the sea cadets and teaches watersports in areas such as canoeing. All about the camping life, Rob is currently renovating his campervan, where he hopes to visit all around England and Wales.

... Read more
Kayleigh

Kayleigh Simpson

Job Title: Deputy Manager

Joined: 2021

Kayleigh has been working at Bluebird Care Newcastle and South Tyneside since November 2021, where she takes on her role as Deputy Manager. Kayleigh was previously a carer and has been in the industry for 15 years, being in care allows her to continue helping and supporting people. Within her role as Deputy Manager, she oversees care staff and supports them in their future of care, Kayleigh wants to make a difference to the customers and help provide the support needed to the care staff to do so. The key responsibilities within Kayleigh's role include interacting with care staff and helping them excel in the world of care.

In Kayleigh's spare time, she likes to go camping in her campervan, whilst spending time with her family. Also, Kayleigh previously had a business where she created personalised items, this was a hobby that consumed a lot of her time but loved getting involved with crafts.

... Read more

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