Home Instead (Market Harborough, Oadby, Corby & Oakham)

23 Stoughton Road, Oadby, Leicester LE2 4DS
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9.9 66 Reviews
  • Home Instead (Market Harborough, Oadby, Corby & Oakham), Leicester
Rated Outstanding in all five areas by the CQC (since November 2019), Home Instead is a home care provider covering South Leicester, Rutland and Corby, including Market Harborough, Oadby, Corby & Oakham. Dedicated fully reference checked and trained staff give peace of mind and respite through punctual, reliable and a truly caring service.

With a minimum of one-hour visits right through to live in care, Home Instead are the highest rated local domiciliary care provider in the East Midlands.

CQC described the company as "Exceptional".

The home care provider matches carer and clients' hobbies and interests. A matched caregiver ensures clients get the services wanted at a time to suit them.

This may involve companionship calls, support and assistance getting up or going to bed, home from hospital services or respite care.

The carer is chosen and personally introduced and is happy to provide references from the many clients they look after.

Home Instead also provides dementia and Alzheimer's training for care teams and gives workshops for families.

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Care Provided by Home Instead (Market Harborough, Oadby, Corby & Oakham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Gail Devereux-Batchelor (Director)

Funding & Fees Guide for Home Instead (Market Harborough, Oadby, Corby & Oakham)

  • Prices

  • Available on request

Home Instead (Market Harborough, Oadby, Corby & Oakham) Reviews (66)

Total of 66, showing 1-20
9.9

Home Instead (Market Harborough, Oadby, Corby & Oakham) has a Review Score of 9.9 (9.909) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Market Harborough, Oadby, Corby & Oakham) has 66 reviews.

Overall Experience

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Date Published

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Review from Joanne W (Daughter of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been a huge help to us during the decline of my father due to dementia and other illnesses. They have juggled and upped the care accordingly until my father had to go into a care home. His often challenging behaviour was never an issue for them and we received regular calls and feedback
from them. All the carers were amazing and seemed to go that extra mile always. We are so grateful.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

Thank you so much for this lovely review - we always try to exceed expectations and it's really good to know that we were of such support to you. Home Instead are known for our reliabilty, and that clients have a small regular team. This is especially important when a client is living with Dementia. And yes, our carers certainly are amazing people, always going the extra mile to help when our client's needs change.


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Review from P G (Husband of Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never employed a live-in carer my wife and I were interested in a brief, 48-hour stay to see how it might meet her needs since she is wheelchair-bound and in her twenty-first year of Parkinson's. From the moment the carer arrived there was a sense that our decision was the right one. Her warm
personality and instant friendliness instilled a feeling of confidence, allowing me to go away secure in the knowledge that all would be well. As I found out on my return all the challenges of care had been dealt with extremely well and my wife had made a new friend whose company she genuinely enjoyed. Without question, we'll be using this outstanding service again. Many thanks to all concerned.

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Review from D D (Wife of Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very well cared for over a 48-hour period by his carer. The carer was very understanding and sympathetic to his needs. It was the first time that we had used Home Instead and it won't be the last.

Reply from Angela Farrow, Manager at Home Instead (Market Harborough, Oadby, Corby & Oakham)

So pleased to have been able to provide respite care to this client, to give family peace of mind while they are away.


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Review from L T (Daughter of Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead was recommended to me by relatives. My mom needed consistent carers who she knows and come regularly so we opted for Home Instead. The carers show an interest in what Mum likes to do and talk about, giving social interaction as well as hygiene 'bathing' visits. My mom can be 'difficult'
at times and the staff are friendly and caring. It's a 'day off' for the family when they visit instead.

Reply from Angela Farrow, Manager at Home Instead (Market Harborough, Oadby, Corby & Oakham)

The care we take with matching our care team to the client's hobbies and interests is an important part of building the trust that makes it easier for our clients to accept us into their homes and lives. I am so pleased to hear the family are also feeling the benefit of our support.


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Review from M H (Son of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided support for my father over the difficult past few months. Both the management staff and care helpers have all been very kind, considerate and very flexible in what has been a swiftly changing set of circumstances. Without their help life would have been intolerable for my
dad.
I'd highly recommend their services to anyone looking for a quality care provider.

Reply from Angela Farrow, Manager at Home Instead (Market Harborough, Oadby, Corby & Oakham)

It's lovely to hear your kind words and to earn so many five-star ratings for the quality of our care. The time, thought, and training that goes into providing consistent five-star care is the product of many years of investment in our team and processes. Our Investment never stops because the quality of care that earns five stars never stands still.


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Review from Peter C (Son of Client) published on 16 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing additional care for my mother for several years now and are very helpful and accommodating, but above all the staff are extremely friendly, courteous and interested in what they are doing. They are always very polite and respectful. I have no hesitation in recommending
Home Instead to others seeking care in the home.

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Review from Helen N (Daughter of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are very accommodating in providing the help and care you require. They don't dictate what they can provide, they let you tell them what you need. The carers that came were all extremely friendly and well-trained. A very reliable service.

Reply from Angela Farrow, Manager at Home Instead (Market Harborough, Oadby, Corby & Oakham)

Thank you, helping our clients how they want to be supported is very important to us and them.


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Review from Victoria G (Friend of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was very helpful and worked really hard to get my friend's needs met in an efficient and friendly way.
Unfortunately, my friend decided to cease the care provided as she wanted to try on her own and save her money.

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Review from Jay C (Daughter-in-law of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault the care my father-in-law received from Home Instead.
The carers were all lovely and so kind to him. As well as doing the jobs needed for his physical care they went over and above to support his mental health too. My father-in-law has dementia and they always made sure to check his
diary and prepare him for anything happening that day and they left him little notes with smiley faces to remind him. If there were any problems at all they'd stay and wait with him until we could get there and they gave us full daily breakdowns of what they'd done and how he was.
The management were professional and supportive and responded to changes very quickly. You hear a lot of horror stories in the world of care but I can't praise Home Instead enough. In today's world it's rare to get a company that is exemplary in their service, I wouldn't hesitate to use them again.

Reply from Angela Farrow, Manager at Home Instead (Market Harborough, Oadby, Corby & Oakham)

Lovely to read that we made such a difference and enabled him to continue to live at home for as long as possible.


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Review from R C (Son of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The only word that comes to mind is outstanding. They have looked after my mother for a number of years providing excellent care. Nothing is too much trouble and the staff will go the extra mile to make sure my mother is well cared for. Feedback is very good and the emergency call-out works very well.
If you need care at home then Home Instead Market Harborough should be your first port of call.

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Review from Joan R (Wife of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had 5 years of excellent care from professional, experienced and friendly carers employed by Home Instead. They come on time and really do go beyond the call of duty to support the families of the clients too.

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Review from Helen N (Daughter of Client) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have peace of mind that our mum and stepfather are well cared for each day as we don’t live too close. Both are happy with the carers who visit and appreciate the help and support given to them. Carers often go above and beyond what they are there for.

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Review from C T (Daughter of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So very pleased that Home Instead are looking after my mother. Your care is superb, regularly going above and beyond to help Mum wherever you can.
I am very impressed also, with the regular client reviews that are undertaken, to make sure your care is up to date and meets your client's changing needs.
I
would recommend you to anyone requiring this service.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

It’s so good for our team of care professionals to receive such a lovely review in recognition of their hard work - we all work very hard to take the greatest care of our clients and really do appreciate and thank you for taking the time to send this in.


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Review from Sandra R (Solicitor of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a case manager for a young man with an incomplete spinal cord injury and incontinence. Home Instead was very kind to come at short notice for a meeting at his home, along with a specialist nurse. They were friendly and professional and had such a kind easy manner putting my client and his mother
at ease.
The carers joined some specialist training and then supported my client through December and into the early part of 2023. They arranged for a small team to come and supported his morning routines with dignity. My client said, "they were good, and we could keep that team in mind for later".
Communication with the manager was so easy via telephone and email. No fuss and no drama - highly professional.

Reply from Angela Farrow, Manager at Home Instead (Market Harborough, Oadby, Corby & Oakham)

We were pleased to be able to support this young man with some specialist care to help him maintain his independence and dignity.


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Review from J S (Client) assisted by family/friend published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last few years as our health has deteriorated we have used Home Instead services to care for us. The care offered has been of a high standard given by staff who care for us as individuals.
The carers are well trained in the care package that you need but are flexible tor respond to changed or
deterioration of an individual's health. We have always been treated with dignity and the carers are responsive and include the whole family. The whole team, including the managers and office staff are fantastic and we feel safe in their hands.

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Review from Shazia S (Daughter of Client) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been very helpful for my mother as Dad, the primary career for Mum, had an operation and was not able to care for Mum. Mum loves having her caregivers as they provide her a personal touch. This has helped Dad relax and recover and live his life without worrying about Mum.

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Review from Derek H (Client) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class.
Excellent time keepers.
Excellent small dedicated team, very good at their job.

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Review from G H (Wife of Client) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Market Harborough, Corby & Oakham) was highly recommended to us by a friend and we haven’t been disappointed. We are pleased to have continuity with the same carers, who are professional and very thoughtful always. Nothing is rushed and dignity is paramount. We were especially pleased
that a trained nurse is available to support the carers when necessary. We’re very happy that we chose Home Instead.

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Review from Kath A (Daughter-in-law of Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is to record our unspeakable thanks to the care team who stood in our place for Dad recently. Dad significantly lost mobility after a fall and hospital stay. Home Instead were there for us when we needed them most. They certainly lived up to their logo, ’to us it’s personal’. When the nearest of
our family were two hours’ drive away and Dad was short of medication, getting in a muddle, or needing personal help with getting up and getting dressed and personal care, they were there! Their attitude at all times on the telephone was one of ‘can do' where reassurance to a panicking distant relative was what was most needed. We were reassured on several occasions that they would ‘sort it out’ and would be there for Dad, and they really were. Their professionalism was exemplary, enabling a dignified elderly gentleman to receive personal care without embarrassment. Their practical abilities to sort a situation and give personal, attentive care are very much appreciated. Thank you so much!

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Review from Tatyana B (Client) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted with the tactful care and concern shown by carers, it was like having a friend (a good friend) in the house with both carers. I never felt tense or anxious - the care was not only excellent it was also unobtrusive. The care the Home Instead carer gave was light years better than that
I experienced via other agencies. I cannot recommend them (Home Instead) too highly.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Home Instead (Market Harborough, Oadby, Corby & Oakham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Home Instead (Market Harborough, Oadby, Corby & Oakham) is calculated as follows: ( (70 Excellents x 5) + (7 Goods x 4) ) ÷ 77 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Market Harborough, Oadby, Corby & Oakham) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (3)

Angela

Angela Farrow

Job Title: General and CQC Registered Care Manager

Joined: 2011

Angela, from Market Harborough, has been with Home Instead since its inception. Fully Care qualified & experienced and Home Instead City & Guilds Accredited trainer in Alzheimer's and Dementia, & End of Life, with Level 7 Leadership Health & Social Care, Angela did her Home Instead CAREGiver training with the first group when the company opened and has delivered exemplary care to many Home Instead clients in the area. Her great strength though is in people management and she has a wealth of experience in the service-based industry. This appointment has brought her full circle back into the health and wellbeing sector from when she was practice manager at a Health Centre in Perth Australia.


Angela commented, “I am very excited to be in this role. I have worked with Gail for many years and I admire her hard work and dedication to the vision of changing the face of ageing by providing top-quality care to the elderly. We only provide a minimum of one-hour visits and each caregiver is matched to their client, this ensures that we always maintain continuity of caregiver which helps to develop a trusting relationship.”


Gail

Gail Devereux-Batchelor

Job Title: Managing Director

Joined: 2011

The only East Midlands home care provider for the elderly rated Outstanding in all areas by CQC makes me very proud. With local staff, we support clients in Leicester, Market Harborough, Oadby, Corby and Rutland areas with the highest quality companionship, care and personalised attention.


Caring for family members I realised that there was a real gap in provision for those who were "nervous of letting just anyone into their home" and seeing how a carefully matched and trained caregiver could make a difference to an individual's life, inspired me to open the local office.


Lucy

Lucy Hopkins

Job Title: Care Manager

Joined: 2014

Lucy joined Home Instead as a part-time caregiver, then developed progressed through scheduling to attain her Level 3 professional qualifications and join our team as our Care Manager. With a lifelong passion for caring for others, her early-bird hobbies (as well as a busy family life) are her two dogs and horses.


Frequently Asked Questions about Home Instead (Market Harborough, Oadby, Corby & Oakham)

What Type of Services does Home Instead (Market Harborough, Oadby, Corby & Oakham) offer?

Home Instead (Market Harborough, Oadby, Corby & Oakham) offers Home Care.

How many Carers does Home Instead (Market Harborough, Oadby, Corby & Oakham) employ?

Home Instead (Market Harborough, Oadby, Corby & Oakham) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Market Harborough, Oadby, Corby & Oakham) to verify any information. View our terms and conditions. Home Instead (Market Harborough, Oadby, Corby & Oakham) has an Enhanced Service – more info.