Home Instead (Market Harborough, Oadby, Corby & Oakham)

23 Stoughton Road, Oadby, Leicester LE2 4DS
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9.9 66 Reviews
  • Home Instead (Market Harborough, Oadby, Corby & Oakham), Leicester
Rated Outstanding in all five areas by the CQC (since November 2019), Home Instead is a home care provider covering South Leicester, Rutland and Corby, including Market Harborough, Oadby, Corby & Oakham. Dedicated fully reference checked and trained staff give peace of mind and respite through punctual, reliable and a truly caring service.

With a minimum of one-hour visits right through to live in care, Home Instead are the highest rated local domiciliary care provider in the East Midlands.

CQC described the company as "Exceptional".

The home care provider matches carer and clients' hobbies and interests. A matched caregiver ensures clients get the services wanted at a time to suit them.

This may involve companionship calls, support and assistance getting up or going to bed, home from hospital services or respite care.

The carer is chosen and personally introduced and is happy to provide references from the many clients they look after.

Home Instead also provides dementia and Alzheimer's training for care teams and gives workshops for families.

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Care Provided by Home Instead (Market Harborough, Oadby, Corby & Oakham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Gail Devereux-Batchelor (Director)

Funding & Fees Guide for Home Instead (Market Harborough, Oadby, Corby & Oakham)

  • Prices

  • Available on request

Home Instead (Market Harborough, Oadby, Corby & Oakham) Reviews (66)

Total of 66, showing 21-40
9.9

Home Instead (Market Harborough, Oadby, Corby & Oakham) has a Review Score of 9.9 (9.909) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Market Harborough, Oadby, Corby & Oakham) has 66 reviews.

Overall Experience

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Date Published

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Review from C H (Client) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience has been excellent, just expensive.

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Review from Louise M (Daughter of Client) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a stay in hospital, my mother needed extra support which I felt we, as a family, could not supply entirely by ourselves. We contacted Home Instead, they assessed our situation and helped us by suggesting a package which was tailored to my mother's needs. On the first day, both myself and Mum felt
a little nervous at accepting outside help, but we need not have worried. From day one, every carer that attended my mother was so professional, kind and reliable that it made Mum's recovery so much easier. I would not hesitate to use Home Instead again if the need arose and I know my mother feels the same.

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Review from Kirsty A (Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided live-in care for my mother from late June 2020 until her death in January 2021. Two carers shared the role, alternating at weekly intervals. My mother had advanced vascular dementia and COPD, so could do relatively little for herself, and required total personal care. Both carers
looked after my mother to a very high standard, stimulating and entertaining her on her good days, and gently nursing her with close care and attention, day and night when she was poorly. Both carers were competent with administering medication, which in my mother's case involved a baffling quantity of different tablets, as well as various inhalers and nebulisers. It was also crucial that my mother's fluids were kept up, and this was carefully managed by her carers. Our family found the carers easy to communicate with and friendly to be around. They also liaised well with the doctor's surgery, pharmacy and the supplementary carers who called to help with bathing etc.

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Review from Alison E (Daughter of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all the staff - Mum and I were struggling to look after my Dad and from the moment we asked for help the service was amazing. Everyone was caring, considerate and very professional.
Having Home Instead provided us with a massive sense of relief that Dad was being well looked
after and nothing was ever too much trouble - for example, if we wanted to change hours etc. Staff always went the extra mile and Dad was treated with respect and care and we were 100% satisfied with the care and service given.
The issues of Covid 19 were dealt with professionally and in accordance with government guidelines whilst all staff maintained a friendly and approachable manner.
I would totally recommend Home Instead to anyone looking for care for their loved one.

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Review from Anna S (Daughter of Client) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been outstanding from the moment I approached them about how they could help my mum when she came out of a respite visit to a local care home. Everything was clearly explained, and we started straight after Mum went home. Home Instead provided three amazing carers and mum was introduced
to all of them and that was massively important, she knew them all and they didn't change, that was so very reassuring.
The office and carers were superb, we all used an app which kept us up to date and informed.
I can highly recommend Home Instead for prompt, efficient and caring service in a friendly, homely manner. Thank you so very much.

Reply from Gail Devereux-Batchelor, Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

Thank you so much - we will pass this on to our team who will be delighted to receive such lovely praise in recognition of their dedication and efforts in such difficult times.


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Review from Ben J (Husband of Client) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When deciding that assistance with care was required for my wife, who is suffering with dementia, the first requirement was that it should be at home. We were recommended to Home Instead by a friend of our son whose parents-in-law were cared for by them. After a consultation we started with two carers
for two hours, two days per week. As my wife's condition has progressed we have increased care to five days a week for two hours daily. We have a team of three carers who we now know very well. They are BRILLIANT. I cannot recommend them more highly. As I am over 80 and have certain medical conditions, I would not be able to look after my wife and she would have had to go into a home. Having Home Instead is the best decision we ever made. My wife is in her own home, comfortable and content. Just as we wished. Thank you for your care.

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Review from Gail L (Daughter of Client) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been having daily visits for an hour from Home Instead caregivers for six months and a weekly companionship visit for much longer. She has mobility issues and dementia. The caregivers are all very friendly, kind and caring. The daily visits enable my Mum to continue living independently
in her own home. As she has regular visits from a small core of caregivers she views them as friends which is lovely. The communication between the office and me works well, and the new app, which enables me to see the daily reports, is very helpful.

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Review from Helen D (Daughter of Client) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has over the past 5 years provided excellent companionship and care for my Dad who has Alzheimer's. The caregivers have consistently been of a high standard. I would like to thank some staff in particular for their dedication and kindness to my Dad. Home Instead has always kept in close
contact with me as next of kin and alerted me to any concerns they have had over Dad's wellbeing. I recommend them highly as support to those who have lost independence, as well as to the families of clients. Thank you Home Instead.

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Review from Ian C (Son of Client) published on 7 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the service provided by Home Instead to be excellent, caring and professional. The carers were always punctual and responded very well to my Mother and her needs, so we were confident that, with this support, she was able to lead an independent life in her own home. All communication with the
management team was easy and professional.

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Review from Julie P (Daughter of Client) published on 5 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers visit my Mum three times a week for companionship and to get her a meal. She gets on very well with them, they are very caring and supportive to her even though she can sometimes be quite stubborn. Both Mum and myself are very happy with the care provided and the office staff are always
very helpful and quick to respond to any issues.

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Review from Susan S (Daughter-in-law of Client) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, smartly dressed carers.
Treated (PA) Dad as if he was a family member. Nothing was too much that we asked them to do.
Kept us informed on dad's condition on a regular basis.

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Review from B W (Daughter-in-law of Client) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy the care and support from Home Instead.
The office has been helpful and the care staff have been exceptional.

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Review from J W (Daughter of Client) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family were very pleased with the professionalism of the company in general and thought that the staff were extremely kind and caring and sometimes experienced difficult circumstances which they handled very well. We would have no hesitation in recommending them. The carers were always on time and
if there were any changes to the schedule we were always given advanced warning.

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Review from Fiona H (Friend of Client) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to arrange care for my 74-year-old neighbour and friend at very short notice. Home Instead Market Harborough had been highly recommended to me and they responded promptly to my initial enquiry undertook a thorough assessment which focussed on a realistic view of my neighbour. Care was put in place
with the minimum of fuss and all the carers have been outstanding they take time to concentrate on the client's lives and needs and could not do more. They are a delight.

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Review from Michael P (Son of Client) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initial contact and care plan professional. Carers well managed to my mother and developed a genuine relationship. Office and schedulers always efficient and responsive - able to add/extend visits when necessary. Always felt that carers and office staff were listening and responding to requests or concerns.
Staff always contacted me when necessary and appropriate. I always felt that we were partnering in my mother's care.

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Review from M H (Son of Client) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided care for my father from late 2017, through to July 2018. During this time they gave him excellent physical and moral support at a very difficult time for him. They understood his needs and individual carers made sure he was well catered for. First class service from a very professional
organisation.

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Review from Rosemary H (Daughter of Client) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies had been visiting dad twice a week for the last 6 months of his life. While it meant I had help in the house, the biggest benefit of Home Instead was the excellent care and companionship dad received. In addition, I could go out safe in the knowledge that dad was being cared for so well.
They were not just caregivers to dad but friends to both of us. I am so glad I chose Home Instead.

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Review from T D (Son of Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care with the personal touch. Carers became good friends with mum. Allowed her to remain in her home that little bit longer.

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Review from David H (Son of Client) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased and impressed with the care provided to my mother. The Carers have the utmost patience. I am very happy and more importantly, so is my mother.
I have no hesitation in wholeheartedly recommending and using again this service.

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Review from Norman J (Client) assisted by family/friend published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care and service provided by everyone at Home Instead. All of the carers have been kind and prepared to listen to me. I regard them as my friends as well as my carers.

Reply from Angela Farrow, Registered Manager at Home Instead (Market Harborough, Oadby, Corby & Oakham)

We supported this lovely gentleman to help his wife live at home for as long as possible. Now we are happy to support him at home, and also assist him to visit his wife in the care home.


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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Home Instead (Market Harborough, Oadby, Corby & Oakham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Home Instead (Market Harborough, Oadby, Corby & Oakham) is calculated as follows: ( (70 Excellents x 5) + (7 Goods x 4) ) ÷ 77 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Market Harborough, Oadby, Corby & Oakham) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (16)

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Meet the Team (3)

Angela

Angela Farrow

Job Title: General and CQC Registered Care Manager

Joined: 2011

Angela, from Market Harborough, has been with Home Instead since its inception. Fully Care qualified & experienced and Home Instead City & Guilds Accredited trainer in Alzheimer's and Dementia, & End of Life, with Level 7 Leadership Health & Social Care, Angela did her Home Instead CAREGiver training with the first group when the company opened and has delivered exemplary care to many Home Instead clients in the area. Her great strength though is in people management and she has a wealth of experience in the service-based industry. This appointment has brought her full circle back into the health and wellbeing sector from when she was practice manager at a Health Centre in Perth Australia.


Angela commented, “I am very excited to be in this role. I have worked with Gail for many years and I admire her hard work and dedication to the vision of changing the face of ageing by providing top-quality care to the elderly. We only provide a minimum of one-hour visits and each caregiver is matched to their client, this ensures that we always maintain continuity of caregiver which helps to develop a trusting relationship.”


Gail

Gail Devereux-Batchelor

Job Title: Managing Director

Joined: 2011

The only East Midlands home care provider for the elderly rated Outstanding in all areas by CQC makes me very proud. With local staff, we support clients in Leicester, Market Harborough, Oadby, Corby and Rutland areas with the highest quality companionship, care and personalised attention.


Caring for family members I realised that there was a real gap in provision for those who were "nervous of letting just anyone into their home" and seeing how a carefully matched and trained caregiver could make a difference to an individual's life, inspired me to open the local office.


Lucy

Lucy Hopkins

Job Title: Care Manager

Joined: 2014

Lucy joined Home Instead as a part-time caregiver, then developed progressed through scheduling to attain her Level 3 professional qualifications and join our team as our Care Manager. With a lifelong passion for caring for others, her early-bird hobbies (as well as a busy family life) are her two dogs and horses.


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