Home Instead (Market Harborough, Oadby, Corby & Oakham)

23 Stoughton Road, Oadby, Leicester LE2 4DS
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9.9 66 Reviews
  • Home Instead (Market Harborough, Oadby, Corby & Oakham), Leicester
Rated Outstanding in all five areas by the CQC (since November 2019), Home Instead is a home care provider covering South Leicester, Rutland and Corby, including Market Harborough, Oadby, Corby & Oakham. Dedicated fully reference checked and trained staff give peace of mind and respite through punctual, reliable and a truly caring service.

With a minimum of one-hour visits right through to live in care, Home Instead are the highest rated local domiciliary care provider in the East Midlands.

CQC described the company as "Exceptional".

The home care provider matches carer and clients' hobbies and interests. A matched caregiver ensures clients get the services wanted at a time to suit them.

This may involve companionship calls, support and assistance getting up or going to bed, home from hospital services or respite care.

The carer is chosen and personally introduced and is happy to provide references from the many clients they look after.

Home Instead also provides dementia and Alzheimer's training for care teams and gives workshops for families.

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Care Provided by Home Instead (Market Harborough, Oadby, Corby & Oakham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Gail Devereux-Batchelor (Director)

Funding & Fees Guide for Home Instead (Market Harborough, Oadby, Corby & Oakham)

  • Prices

  • Available on request

Home Instead (Market Harborough, Oadby, Corby & Oakham) Reviews (66)

Total of 66, showing 41-60
9.9

Home Instead (Market Harborough, Oadby, Corby & Oakham) has a Review Score of 9.9 (9.909) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Market Harborough, Oadby, Corby & Oakham) has 66 reviews.

Overall Experience

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Date Published

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Review from A M (Daughter of Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers who call are all friendly, cheerful and genuinely caring. The service is totally reliable giving me peace of mind when I'm not there. Having a team of three caregivers who cover all of mums calls means that she always sees a familiar face which is vital for someone with dementia. The
caregivers all understand the condition and work hard to meet mum's needs. A truly professional and caring organisation.

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Review from C M (Daughter of Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic company providing excellent service. Secure knowledge that my father is cared for and looked after to the highest degree.
Have witnessed dad improve and come out of himself since the carers have been visiting.
Dad loves the carers visiting.

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Review from Diana S (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I booked Home Instead for one hour a day following knee replacement surgery. The carers helped me with basic tasks such as hair washing, basic food preparation and being in the house the first time I cooked a meal, took a shower etc, so I felt safe.
All the carers (mainly two) were compassionate, efficient
and helpful.

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Review from Catherine M (Daughter of Client) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were polite, punctual, reliable, and in every way fulfilled our expectations of them.....

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Review from S C (Client) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have four carers and they are wonderful.
They help me with household tasks. Also, they are deeply respectful to me and my husband I love them all.

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Review from John K (Husband of Client) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead excelled in setting up care with very little notice. The carers really did care and were well trained, had great empathy with my wife and on the whole fitted in with her temperament. Most were outstanding in this area.
It was a shame that, when it came to overnight care, an agreement with
the care provider was not possible and another company became involved as we would have preferred all care to be provided by Home Instead using carers we had come to like and trust.
The performance of Home Instead in different periods (holidays, sickness etc) was outstanding and the service never faltered.

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Review from Helen C (Daughter of Client) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we received for our mum was excellent. All personal care was provided with dignity and compassion.
Mum had dementia and the patience and compassion provided by the carers was excellent.
I would highly recommend Home Instead.

Reply from Gail, Managing Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

So pleased to hear this excellent feedback - it will be passed to our caregivers and team. Many thanks for taking the time to commend our services this way.


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Review from Tony C (Husband of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, efficient and very pleasant service.

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Review from J B (Power of Attorney of Client) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided care for two years. They were kind, competent and provided care in a professional way, always punctual and respectful. Office staff excellent always keeping me informed about everything. The only thing I would say they could improve on is how to utilise their time better when providing
support and I think the carers need to use a bit more common sense. I do feel as though they don't do anything extra, even in emergencies without going through the "procedures". For instance, my friend fell, which happens frequently, she slips off her bed onto a crash mat, hoist in situ and 2 carers present but they wouldn't hoist her as they said the office had not had permission to use it from o/r. So she was left on the floor for 3 hours (no injuries) whilst 2 carers called me out and another carer at midnight. That's not good practise.

Reply from Gail Devereux-Batchelor, Managing Director at Home Instead (Market Harborough, Oadby, Corby & Oakham)

We have recently been rated Outstanding by CQC - the only local at home provider with this assessment and are proud to have robust procedures in place to ensure the safety of clients and staff and family members. All our staff must be properly trained to use any equipment (which would include any newly delivered items etc.)
Although frustrating for everyone, this sometimes means that we do have to keep a client comfortable, safe and warm whilst awaiting an occupational therapist or a person who is qualified to demonstrate, (rather than staff "having a go")just because newly delivered equipment may look familiar or an incident has happened at an inconvenient time. We always welcome feedback so that we can review and improve our procedures. Thank you.


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Review from John T (Husband of Client) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our two carers are both equally satisfactorily well trained to deal with my wife's dementia with dignity and are kindly understanding.
They are also able and willing to help me with various practical tasks. They are also friendly and approachable, I would be sorry to lose either of them after two years.
They are prompt, efficient, reliable and almost part of the family now, working in partnership with me.

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Review from Lisa E (Daughter of Client) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's and had lost motivation due to memory loss. She would stay in bed refusing to engage with her husband who was her main carer. What a difference the Caregivers made. She looked forward to her daily am call where she was encouraged and supported to wash and dress and so much
more. They would sound like a couple of teenagers, laughing and experimenting with makeup and jewelry with mum emerging looking immaculate, smelling divine with newly washed and set hair, clean clothes with matching accessories which was always so important to Mum, doing a twirl for her husband's approval. I cannot praise the carers and company too highly. Their knowledge and the importance of sending two carers who became Mum's good friends was paramount. With the support of Home Instead Senior Care, Mum was able to remain in her home much longer than I imagined. Thank you from the bottom of my heart.

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Review from Mike J (Son of Client) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers provided by the agency treated my father with compassion, warmth and also humour when required. They became friends and almost like members of the family. They also helped myself to understand his dementia problems. A second opinion and fresh pair of eyes each day helped enormously and
made the situation much more manageable.
His dignity was always paramount in their approach to his care. Their arrival each morning was punctual and keenly looked forward to, they brightened his days.
My few dealings with the office were polite and efficient.

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Review from Carole B (Stepdaughter of Client) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say that I could not be more pleased with the service. My step-mother and myself have received. Approx a year ago they replaced other carers and resolved many problems for me. Not only medical and social but problems with interfering neighbours. My step-mother is a very feisty lady who did
not take very kindly to the carers at first. However with patience and fortitude, they have won her over., She especially likes the fresh food they prepare for her at meal times. (she had microwave meals with previous carers) I would be very happy to endorse Home Instead if asked.

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Review from Richard B (Client) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been well satisfied with the service both from the office and from the individual carers.

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Review from Ann-Colette S (Daughter of Client) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have proved invaluable in their efforts to assist me with the care of my mother. Every member of staff, office plus carers, are extremely personable, kind, patient and utterly professional in every way. My mother looks forward to the carers visits each day. They are punctual, helpful and
always keen to ensure her comfort and dignity, I am so pleased with the service offered by this agency. They promised to be punctual and to use the same carers daily to avoid confusion and worry and this has been kept. When I need to book extra care, this is done quickly and efficiently. I would give their service 5 stars in every category. Thank you Home Instead.

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Review from Roslyn H (Daughter of Client) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

our relationship with this agency came about through "word of mouth" recommendation. My mother aged 92 years, was living in her own home with quite a bit of support from us but still doing a lot for herself and following her interests. I needed to find someone caring and compassionate to initially be
in the house while mum was showering and fill in for me where necessary. This was hugely successful with a careful watch being made. They got on fantastically well. No praise is high enough for the care my mother received - especially at the moment after her collapse.

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Review from Barbara W (Client) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer helps me in various ways. Taking me shopping, cleaning and washing my hair. Helps me to remain independent.

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Review from Dinah Dorice T (Daughter-in-law of Client) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are very prompt, efficient and extremely friendly. If there is a problem, the office always keeps us informed.

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Review from Kenneth F (Husband of Client) published on 3 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team of ladies attending my wife are excellent and she is quite comfortable with them when dealing with her personal needs. I have found them very pleasant and helpful. I am able to leave them with my wife whilst I might go shopping etc, fully confident that she is in safe hands. We have both found
their friendship to us very helpful at difficult times. Well done to all of them.

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Review from Judith T (Daughter of Client) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care dad receives is a care plan which has been discussed with dad. He is at all times, treated with respect and dignity. If ever there is a slight problem or issue I am contacted immediately.
Care plans are regularly revised. Dad's quality of life has improved and so has mine and my sisters who
now can visit as daughters and not carers.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Home Instead (Market Harborough, Oadby, Corby & Oakham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Home Instead (Market Harborough, Oadby, Corby & Oakham) is calculated as follows: ( (70 Excellents x 5) + (7 Goods x 4) ) ÷ 77 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Market Harborough, Oadby, Corby & Oakham) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

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Meet the Team (3)

Angela

Angela Farrow

Job Title: General and CQC Registered Care Manager

Joined: 2011

Angela, from Market Harborough, has been with Home Instead since its inception. Fully Care qualified & experienced and Home Instead City & Guilds Accredited trainer in Alzheimer's and Dementia, & End of Life, with Level 7 Leadership Health & Social Care, Angela did her Home Instead CAREGiver training with the first group when the company opened and has delivered exemplary care to many Home Instead clients in the area. Her great strength though is in people management and she has a wealth of experience in the service-based industry. This appointment has brought her full circle back into the health and wellbeing sector from when she was practice manager at a Health Centre in Perth Australia.


Angela commented, “I am very excited to be in this role. I have worked with Gail for many years and I admire her hard work and dedication to the vision of changing the face of ageing by providing top-quality care to the elderly. We only provide a minimum of one-hour visits and each caregiver is matched to their client, this ensures that we always maintain continuity of caregiver which helps to develop a trusting relationship.”


Gail

Gail Devereux-Batchelor

Job Title: Managing Director

Joined: 2011

The only East Midlands home care provider for the elderly rated Outstanding in all areas by CQC makes me very proud. With local staff, we support clients in Leicester, Market Harborough, Oadby, Corby and Rutland areas with the highest quality companionship, care and personalised attention.


Caring for family members I realised that there was a real gap in provision for those who were "nervous of letting just anyone into their home" and seeing how a carefully matched and trained caregiver could make a difference to an individual's life, inspired me to open the local office.


Lucy

Lucy Hopkins

Job Title: Care Manager

Joined: 2014

Lucy joined Home Instead as a part-time caregiver, then developed progressed through scheduling to attain her Level 3 professional qualifications and join our team as our Care Manager. With a lifelong passion for caring for others, her early-bird hobbies (as well as a busy family life) are her two dogs and horses.


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