Home Instead (Market Harborough, Oadby, Corby & Oakham)

23 Stoughton Road, Oadby, Leicester LE2 4DS
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9.9 66 Reviews
  • Home Instead (Market Harborough, Oadby, Corby & Oakham), Leicester
Rated Outstanding in all five areas by the CQC (since November 2019), Home Instead is a home care provider covering South Leicester, Rutland and Corby, including Market Harborough, Oadby, Corby & Oakham. Dedicated fully reference checked and trained staff give peace of mind and respite through punctual, reliable and a truly caring service.

With a minimum of one-hour visits right through to live in care, Home Instead are the highest rated local domiciliary care provider in the East Midlands.

CQC described the company as "Exceptional".

The home care provider matches carer and clients' hobbies and interests. A matched caregiver ensures clients get the services wanted at a time to suit them.

This may involve companionship calls, support and assistance getting up or going to bed, home from hospital services or respite care.

The carer is chosen and personally introduced and is happy to provide references from the many clients they look after.

Home Instead also provides dementia and Alzheimer's training for care teams and gives workshops for families.

Show Home Instead (Market Harborough, Oadby, Corby & Oakham) on the Map

Care Provided by Home Instead (Market Harborough, Oadby, Corby & Oakham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Gail Devereux-Batchelor (Director)

Funding & Fees Guide for Home Instead (Market Harborough, Oadby, Corby & Oakham)

  • Prices

  • Available on request

Home Instead (Market Harborough, Oadby, Corby & Oakham) Reviews (66)

Total of 66, showing 61-66
9.9

Home Instead (Market Harborough, Oadby, Corby & Oakham) has a Review Score of 9.9 (9.909) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Market Harborough, Oadby, Corby & Oakham) has 66 reviews.

Overall Experience

  • 57
  • 9
  • 0
  • 0
  • 0

Date Published

66
1
5
13
53

Review from Dorothy F (Client) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care and assistance of Home Instead Senior Care. They are most caring and will do anything to please. Now that winter is here, they will be helping me a lot more.

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Review from Kate H (Client) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Impressed by the care I received from beginning to end.

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Review from Tony C (Husband of Client) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly service tailored to our needs. Staff are charming, helpful and react positively to any points we raise.

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Review from Victoria H (Daughter of Client) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care provide an excellent quality of care and communication. They notify me regularly of any changes or concerns and my father looks forward to his daily visits. The staff are kind, caring and firm when needed but in a positive way. I am delighted we chose Home Instead Senior Care
it's a much higher standard of care.

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Review from Ann K (Wife of Client) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff extremely pleasant and reliable, whether office or carer. The carers always arrived on time and stayed the full hour. They were cheerful and efficient and left my husband looking clean and well groomed. They dealt very well with his dementia and knew how to encourage him to perform
small tasks to help himself. The office staff were very understanding and flexible when my husband went into a care home temporarily as we thought and were prepared to send carers in as soon as he came home, which unfortunately wasn't possible in the end.

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Review from Belinda F (Client) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead looked after me following an operation on my hip. They were always punctual, cheerful and prepared to do anything I asked. I had five different carers and without exception I liked and enjoyed having them around the house. I could not have done without them and am sorry to say goodbye to
them all.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Home Instead (Market Harborough, Oadby, Corby & Oakham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Home Instead (Market Harborough, Oadby, Corby & Oakham) is calculated as follows: ( (70 Excellents x 5) + (7 Goods x 4) ) ÷ 77 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Market Harborough, Oadby, Corby & Oakham) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

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Meet the Team (3)

Angela

Angela Farrow

Job Title: General and CQC Registered Care Manager

Joined: 2011

Angela, from Market Harborough, has been with Home Instead since its inception. Fully Care qualified & experienced and Home Instead City & Guilds Accredited trainer in Alzheimer's and Dementia, & End of Life, with Level 7 Leadership Health & Social Care, Angela did her Home Instead CAREGiver training with the first group when the company opened and has delivered exemplary care to many Home Instead clients in the area. Her great strength though is in people management and she has a wealth of experience in the service-based industry. This appointment has brought her full circle back into the health and wellbeing sector from when she was practice manager at a Health Centre in Perth Australia.


Angela commented, “I am very excited to be in this role. I have worked with Gail for many years and I admire her hard work and dedication to the vision of changing the face of ageing by providing top-quality care to the elderly. We only provide a minimum of one-hour visits and each caregiver is matched to their client, this ensures that we always maintain continuity of caregiver which helps to develop a trusting relationship.”


Gail

Gail Devereux-Batchelor

Job Title: Managing Director

Joined: 2011

The only East Midlands home care provider for the elderly rated Outstanding in all areas by CQC makes me very proud. With local staff, we support clients in Leicester, Market Harborough, Oadby, Corby and Rutland areas with the highest quality companionship, care and personalised attention.


Caring for family members I realised that there was a real gap in provision for those who were "nervous of letting just anyone into their home" and seeing how a carefully matched and trained caregiver could make a difference to an individual's life, inspired me to open the local office.


Lucy

Lucy Hopkins

Job Title: Care Manager

Joined: 2014

Lucy joined Home Instead as a part-time caregiver, then developed progressed through scheduling to attain her Level 3 professional qualifications and join our team as our Care Manager. With a lifelong passion for caring for others, her early-bird hobbies (as well as a busy family life) are her two dogs and horses.


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