Home Instead (Ascot, Camberley and Wokingham)

17 (Unit D) County Lane, Warfield, Bracknell RG42 3JP
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8.9 60 Reviews
  • Home Instead (Ascot, Camberley and Wokingham), Bracknell
Home Instead offers outstanding quality of the care by taking time to understand what each person needs and what makes them happy.

Providing clients with the right home care so they can maintain their independence and dignity and continue to enjoy life, Home Instead understands the importance of spending time with people; sometimes just being there is as important as getting the jobs done.

Home Instead Bagshot visits people throughout the Ascot, Camberley & Wokingham area, including Bracknell, Chobham, Lightwater and all the areas in between. They help with most of the things people need to stay in their own homes, including meal preparation, shopping, light housekeeping, medication and personal care.

Home Instead's minimum visit is an hour so you don't have to rush and you'll see the same person most of the time so you can plan your week together.

The Ascot office is part of a wider group that cover the Surrey, Hampshire and Berkshire borders and have additional facilities such as a wheelchair accessible vehicle and raiser chair incase of a fall.

Home Instead CAREGivers are carefully selected, properly trained and their 4 references have been checked. They are genuinely caring and share the company ethos of treating their clients as they would want their own parents to be treated.

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Care Provided by Home Instead (Ascot, Camberley and Wokingham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mahdi Kazemzadeh (Manager)

Funding & Fees Guide for Home Instead (Ascot, Camberley and Wokingham)

  • Prices

  • From £33 per hour

  • Available on request

Home Instead (Ascot, Camberley and Wokingham) Reviews (60)

Total of 60, showing 1-20
8.9

Home Instead (Ascot, Camberley and Wokingham) has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time Home Instead (Ascot, Camberley and Wokingham) has 60 reviews.

Overall Experience

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Review from Karen J C (Daughter of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meeting with the care team to set up a care plan for my father who was diagnosed with rapid onset Alzheimer's/Dementia they have been amazing. My father's carers have been so professional and caring in guiding my father on this journey. Living overseas certainly has its challenges when
helping an elderly parent. They have been wonderful in keeping me informed on everything and also guiding me when I have not been familiar with how some facets of the health care system work in the UK.

Reply from Mahdi Kazemzadeh, TBC at Home Instead (Ascot, Camberley and Wokingham)

Thank you for your lovely words. To hear we are making such a difference is all the reason we need to keep doing what we are doing. Thanks for choosing us again.


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Review from Caroline V (Daughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead in Ascot for about 6 months now and cannot rate them highly enough. It was a big step for us to step back a little and allow people to help us care for our parents. Home Instead and the carer listened to us and came up with a package of care for my parents who worked
for us. Every single carer has gone over and above for both mum and dad and are so kind and caring. When Dad was rushed to hospital, Home Instead stepped in with overnight carers for Mum and has been so flexible and supportive. Thank you so much, we literally couldn't have survived without your help and Mum loves her daily visits, it means when my sister and I come in we get to enjoy quality time with Mum and feel so less stressed knowing she has help when we are not there.

Reply from Mahdi Kazemzadeh, TBC at Home Instead (Ascot, Camberley and Wokingham)

Thank you for this outstanding review, recognising the work of our care professionals, and our flexibility in adapting and meeting your needs. Care professionals and the team are all chuffed to read this and it is all we need to keep doing what we do. Thank you.


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Review from Sian H (Daughter of Client) published on 25 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead, Bagshot for two years now to care for my dad who has dementia and limited mobility. His main carer and I cannot recommend her highly enough. She visits twice a week for companionship and our family all feel confident to leave Dad in her care knowing he will be well looked
after and have an enjoyable outing. She helps Mum with little jobs around the flat too as she also has limited mobility and nothing is ever too much to ask.
Another staff member also provides care for Dad with excellent personal care helping with showering and personal grooming and it’s a joy to hear them chatting away together, something we never thought Dad would agree to initially but he has no issue with it now.
We would have no hesitation in recommending Home Instead, hence a 5-star review.

Reply from Mahdi Kazemzadeh, TBC at Home Instead (Ascot, Camberley and Wokingham)

Thank you so much Sian, it means the world to read this review and to know the difference we are making. Really appreciate your support and trust in Home Instead.


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Review from David H (Nephew of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care services for my elderly uncle for over 2 years and they have been nothing other than exemplary from the outset. The genuine warmth and affection of the carers is impressive, the level of personal interaction is high and my uncle is convinced that they are just friends
coming to visit. They play draughts, listen to him read sketches or jokes from his extensive collection of comedy books and genuinely appear to enjoy their time with him, all whilst preparing his evening meal, supervising his bath, laying out fresh clothes for the morning and attending to his personal needs. We would highly commend them to anyone seeking an alternative to residential care for an elderly relative.

Reply from Jonathan Waugh, marketing manager at Home Instead (Ascot, Camberley and Wokingham)

Thank you David, so much, this means a lot to us as we believe that care should be a about the relationship and we are pleased your uncle sees his carers as friends.


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Review from Tania D (Daughter of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Huge thanks to all the team at Home Instead. Mum's memory has been deteriorating and she was forgetting if she'd taken her medication (particularly eyedrops for glaucoma-now pressures back to normal due to carers administration) and not really eating or taking enough fluids. She has little insight into
her difficulties and is adamant she wants to stay at home. The support of Home Instead has facilitated her staying at home and reduced the anxiety of my sister and me. The carer notes completed after each visit are wonderful and reassuring. Communication between the office, carers and us is excellent. Nothing is too much trouble. Carers are willing to take mum to appointments. It is also wonderful to be able to share with the carers concerns and for their feedback. Thank you to everyone.

Reply from Kasia Nasiadka, Care Manager at Home Instead (Ascot, Camberley and Wokingham)

Thank you so much for the lovely review, your Mum is a joy to look after and all our care professionals truly enjoy their visits.


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Review from J P (Daughter of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are carefully matched to individual which is great for relationship building. Carers attentive and supportive, nothing is too much trouble. They are observant and when normal duties completed will proactively provide additional home care support. Can not praise dedication to my mother more. A
truly excellent service.

Reply from Kasia Nasiadka, Operations Manager at Home Instead (Ascot, Camberley and Wokingham)

Thank you for your kind words, it's a privilage to look after your mum and all our staff truly enjoy seeing her.


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Review from A S (Daughter of Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been an absolute lifeline for my mum and our family over the past 18 months. I honestly don't know how we'd have gotten through without them all.
Everything has been smooth-running, queries and requests have been dealt with in a quick, timely manner; nothing has ever been too much
trouble and everyone has always gone the extra mile. The whole team is so friendly, compassionate and warm; we are hugely appreciative of everything they've done for our family.
Special thanks to everyone in the office and also to my mum's main carers, both of whom have both been so very thoughtful and generous with their time and words. You will all be sorely missed.
Thank you for keeping my mum happy, safe and sound, and making sure she has a smile on her face every day. We will always be so very grateful.

Reply from Kasia Nasiadka, Operations Manager at Home Instead (Ascot, Camberley and Wokingham)

Thank you for the great feedback, your mum was a joy to look after and we all hope she's settling well in her new home.


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Review from Jonathan H (Son of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team started caring for my widowed mother over 2 years ago and during this time the number of daily visits increased as circumstances changed.
Our family's experience is that the Care Givers are professional, attentive and caring. By maintaining open and honest communications, my mother's
needs have been fully met and in most cases proactively planned for.
As important, the office and non care administration staff have been fully supportive of my mother, her family, and the Care Givers. Urgent changes in care arrangements have been made where necessary without fuss.
In short, the care provided to my mother and her family members has enabled my mother to stay in her own home for much longer time than expected, whilst being both happy and safe.

Reply from Kasia Nasiadka, Group Operations Manager at Home Instead (Ascot, Camberley and Wokingham)

It was a pleasure supporting your mum over the years. I hope she's happy in her new home.


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Review from David G (Son of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is a very professional caregiver company in every sense of the word. They looked after my mother for four years. I would like to thank all the staff, carers etc, for their hard and immense work. You cannot fault any issues with them; they made my mother safe and cared for. It's a credit
to you all. Once again, many thanks for everything that you helped with my mum.

Reply from Kasia Nasiadka, Care Manager at Home Instead (Ascot, Camberley and Wokingham)

Thank you very much for your lovely review. It was a pleasure to help support your mum, and I hope she's happy in her new home.


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Review from Elizabeth L (Wife of Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's carer has made life worth living over the past few months. She arrives every morning full of life, cheerful, energetic and does a wonderful job looking after my husband's needs. She is hardworking and cleans the shower, makes the beds and just makes life easier for me. My husband has dementia
and it can be soul-destroying looking after him, but she makes it all bearable. Thank you so much for being such a wonderful carer.

Reply from Margaret Martin, Owner at Home Instead (Ascot, Camberley and Wokingham)

Thanks very much for your kind comments. I'm so pleased the carer was able to help and I hope your husband is happy in his new home.


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Review from C W (Son of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided an adaptable and supportive care package for my Mother in the face of the tremendous health challenges we faced over the last couple of years. Care staff were punctual, tidy and showed great empathy for Mother’s specific medical and mental health needs, often going the extra mile
to keep her happy. I thoroughly recommend their services.

Reply from Margaret Martin, Owner at Home Instead (Ascot, Camberley and Wokingham)

Thanks you. It was a pleasure to help support your mum - very best wishes to you all


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Review from Kim W (Daughter of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Home Instead to support our parents as my Mum was struggling to look after my 90-year-old Dad at home.
We had three wonderful ladies over the course of 18 months to help with Dad's care and he genuinely looked forward to their visits. It was so lovely to arrive at their house and hear them
all laughing together.
We had support for showering and sitting chatting with my Dad while Mum went out.
Nothing was too much trouble and a massive thank you to them for their wonderful support and friendship.
We could not recommend Home Instead more highly.

Reply from Margaret Martin, Owner at Home Instead (Ascot, Camberley and Wokingham)

Thank you very much for your lovely review. It was a pleasure to help support your dad and I hope he's happy in his new home.


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Review from Brenda S (Daughter of Client) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided such fantastic care and attention for my parents over the last 6 months, enabling them to continue to live in their own home. Everyone involved in the company went above and beyond, from everyone in the office to all of the carers. The level of care and attention given to
both my parents was exceptional - what an amazing team of people. The same staff consistently cared for my parents which gave me complete peace of mind - they all knew exactly what was happening so no surprises for elderly people which is so important. I cannot recommend this company highly enough - and I would like to thank them all for everything they did for my parents.

Reply from Margaret Martin, Owner at Home Instead (Ascot, Camberley and Wokingham)

It's been a pleasure to support your mum and dad - their Caregivers were very fond of them both. I hope they're happy in their new home.


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Review from Wendy W (Daughter of Client) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Givers from Home Instead provided the highest quality of care, friendship and support to my mother for over two years, until she needed residential care. I have found every one of the Care Givers to be intelligent and thoughtful in addressing Mum's needs, always coupled with consistent positivity
and good humour. Mum particularly loved the two Care Givers who visited most regularly and questioned whether they were her daughters, such was the level of ease she felt with them. When mum had a few tricky and challenging moments, the home Instead team provided additional support with no notice, and always restored calm. The friendliness, efficiency, advice and support from the central team is also consistently excellent. I can't praise the Home Instead enough, and I recommend the team without reservation.

Reply from Margaret Martin, Owner at Home Instead (Ascot, Camberley and Wokingham)

It was an absolute pleasure to look after your mum. It doesn't seem that long since we were helping her to make cakes and Christmas Cards. I hope she is happy in her new home.


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Review from Karen H (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and companionship provided by Home Instead to our mother has been outstanding and always so professional. It gave us the peace of mind we so badly needed during a difficult time and knowing Mum really enjoyed and looked forward to the daily visits was very comforting. The communication between
the care staff, office and ourselves was extremely efficient and nothing was ever too much trouble so we could all act immediately to solve any issues.
We would like to thank the entire team for their kindness and constant support and wish everyone the best for the future.

Reply from Margaret Martin, Owner at Home Instead (Ascot, Camberley and Wokingham)

Thank you very much - it's been a pleasure to help support your mum.


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Review from Yvette C (Daughter of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided an exemplary service to our very elderly mother. As a family, we were impressed by their professionalism, friendliness and willingness to meet our mum’s needs as these evolved. Her care providers were very respectful and quickly forged a trusting relationship with her. Managers
and office staff were always receptive to our contacts with them, which in itself was very reassuring.
We cannot praise Home Instead highly enough and feel very fortunate to have found such a great company to look after our mum.

Reply from Margaret Martin, Owner at Home Instead (Ascot, Camberley and Wokingham)

Thanks very much for your kind review. It was a pleasure to be able to help support your mum.


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Review from Lilian C (Wife of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact to every day care we have been met with a friendly, professional attitude from all staff levels.
The wealth of knowledge and kind advice available is a comfort during a very difficult time for our family.
The warmth of care and genuine care for our whole household has made
us feel less isolated during these times of Covid, and we have been reassured that all working practices are updated as soon as a change is published.
I wouldn’t hesitate to recommend this company to anyone considering the need for extra care in the home.

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Review from Sarah G (Daughter of Client) published on 17 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so impressed with Home Instead. Lovely friendly people, an efficient service, and of paramount importance, my mother enjoyed their visits. Nothing was too much trouble, and those visiting her went the extra mile.

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Review from Jane B (Daughter of Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the Home Instead (Ascot, Camberley and Wokingham) office highly enough. They have made it possible for me to continue caring for my mother - 98 years old and suffering from dementia - at home until the last possible moment. She has now moved into residential care, but they have enabled
me to exceed all expectations with regard to her care up to this point. Starting with occasional social visits five years ago, and building up to two carers for two visits per day most recently, the team have been responsive and sensitive to our changing needs. The same small team of carers has built a relationship with Mum, and with me, to ensure she has been safe, happy and loved over those five years. It is a measure of how much they really care that the carers have organised impromptu birthday celebrations, brought unsolicited gifts, and are now planning to visit Mum in her care home in their own time.

Reply from Margaret Martin, Owner at Home Instead (Ascot, Camberley and Wokingham)

Thanks for your kind words Jane. It's been a pleasure to support your mum over the years and I'm pleased she was able to come to a couple of our Christmas parties. I hope your mum settles in well in her new home, but it is something of the end of an era - your mum's Caregivers will miss her.


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Review from L M (Next of Kin) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care we received from Home Instead was excellent, and although they were only in attendance for an hour a day it provided peace of mind that our mother’s needs were being addressed and provided us with the respite we desperately needed. They made sure she was taking her medication, would
ensure she was up and active before signing off, conduct light chores, accompany her to the shops and also make the occasional meal when our mother was being lazy, which was all too often.
My sister and I would like to thank those involved in Mum’s care, they provided a level of dedication and professionalism that went beyond what we expected.

Reply from Margaret Martin at Home Instead (Ascot, Camberley and Wokingham)

Thanks. I hope your mum is getting on well in her new home.


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Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Home Instead (Ascot, Camberley and Wokingham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Home Instead (Ascot, Camberley and Wokingham) is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ascot, Camberley and Wokingham) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Carly

Carly

Job Title: Deputy Care Manager

Joined: 2018

I joined the office team at Bagshot in September 2018, having previously worked as a CAREGiver for the Woking branch until I moved closer to Bagshot.


I’ve loved working for Home Instead as a CAREGiver, helping to support individuals so they can carry on living at home independently.


My role now is to meet new clients and help them design the kind of support they would like to receive, visit our existing clients to make sure they're happy with the support they're receiving and deal with questions from our team of CAREGivers.


I am very much looking forward to my new role and getting to know all of the clients and CAREGivers.


Frequently Asked Questions about Home Instead (Ascot, Camberley and Wokingham)

What Type of Services does Home Instead (Ascot, Camberley and Wokingham) offer?

Home Instead (Ascot, Camberley and Wokingham) offers Home Care.

How many Carers does Home Instead (Ascot, Camberley and Wokingham) employ?

Home Instead (Ascot, Camberley and Wokingham) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ascot, Camberley and Wokingham) to verify any information. View our terms and conditions. Home Instead (Ascot, Camberley and Wokingham) has an Enhanced Service – more info.