Home Instead (Ascot, Camberley and Wokingham)

17 (Unit D) County Lane, Warfield, Bracknell RG42 3JP
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8.9 60 Reviews
  • Home Instead (Ascot, Camberley and Wokingham), Bracknell
Home Instead offers outstanding quality of the care by taking time to understand what each person needs and what makes them happy.

Providing clients with the right home care so they can maintain their independence and dignity and continue to enjoy life, Home Instead understands the importance of spending time with people; sometimes just being there is as important as getting the jobs done.

Home Instead Bagshot visits people throughout the Ascot, Camberley & Wokingham area, including Bracknell, Chobham, Lightwater and all the areas in between. They help with most of the things people need to stay in their own homes, including meal preparation, shopping, light housekeeping, medication and personal care.

Home Instead's minimum visit is an hour so you don't have to rush and you'll see the same person most of the time so you can plan your week together.

The Ascot office is part of a wider group that cover the Surrey, Hampshire and Berkshire borders and have additional facilities such as a wheelchair accessible vehicle and raiser chair incase of a fall.

Home Instead CAREGivers are carefully selected, properly trained and their 4 references have been checked. They are genuinely caring and share the company ethos of treating their clients as they would want their own parents to be treated.

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Care Provided by Home Instead (Ascot, Camberley and Wokingham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mahdi Kazemzadeh (Manager)

Funding & Fees Guide for Home Instead (Ascot, Camberley and Wokingham)

  • Prices

  • From £33 per hour

  • Available on request

Home Instead (Ascot, Camberley and Wokingham) Reviews (60)

Total of 60, showing 21-40
8.9

Home Instead (Ascot, Camberley and Wokingham) has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time Home Instead (Ascot, Camberley and Wokingham) has 60 reviews.

Overall Experience

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  • 6
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Date Published

60
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57

Review from R T (Husband of Client) assisted by family/friend published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our care provider gives excellent support and care. She is 100% reliable and consistently delivers exactly what is required and more. She is so kind, thoughtful, considerate and always cheerful. She is pro-active and recognises any changes that may need further action. She carries out all personal care
tasks with respectful dignity and sensitivity. She is a breath of fresh air, and the family really values her help and support, always delivered with professionalism and a smile.

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Review from Mark E (Son of Client) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my mother, who suffers from dementia, was excellent and enabled her to stay at home for as long as possible. Communication with the management team and help given was also extremely good. I would have no hesitation in recommending Home Instead to others.

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Review from J D (Daughter of Client) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used two other home care companies prior to Home Instead, I wish that I had used them from the start. They took excellent care of my 94-year-old mother, who suffers from dementia and poor mobility until the time came that she needed 24-hour care. The caregivers were very kind to her and quickly
built up a good relationship with her. They acted very professionally at all times. The management were always very quick to respond to queries and were able to increase my mother’s visits immediately when her needs became greater.

Reply from Kasia Nasiadka at Home Instead (Ascot, Camberley and Wokingham)

Thank you, it was a real pleasure looking after Mum. I hope she's doing well in her new home.


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Review from M H (Client) assisted by family/friend published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No problems .

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Review from Elise R (Daughter of Client) published on 7 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a serious fall last summer, my elderly Mother needed a care package put in place, to allow her to stay in her own home. At a difficult and emotional time, I cannot thank Home Instead enough, for their help in making this happen so quickly and with ease. The regular staff that cared for her 3 times
a day, built a bond with my Mum, that helped to make her feel safe and secure. Many thanks to you all at Home Instead.

Reply from Margaret Martin at Home Instead (Ascot, Camberley and Wokingham)

Thank you for your kind words, Elise. Your mum was a pleasure to look after - I hope she's happy in her new home.


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Review from M T (Wife of Client) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

An efficient service providing what we require at present.

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Review from Martin L (Son of Client) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Home Instead as part of an internet search. I had never heard of the organisation. I needed a part-time carer for my mother who lived over 100 miles away from me. From the start, they had a very caring approach but they also behaved very professionally. It was clear that their management
structure worked, and they never made any claims that they were unable to achieve. The carer allocated to my mother was clearly someone to whom she was able to relate, and also someone who could help her lead a more satisfactory existence.

Reply from Margaret Martin at Home Instead (Ascot, Camberley and Wokingham)

Thanks very much Martin - I'm glad your mum is settling down in her new home


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Review from Randle S (Son of Client) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care in Bagshot provided very professional and sensitive care to my 90+ parents for two years. Their caregivers helped keep mum and dad in good spirits, as well as dealing with all the domestic jobs they could no longer manage due to failing health. I would highly recommend Home
Instead to anyone in a similar position.

Reply from Margaret Martin, Owner at Home Instead (Ascot, Camberley and Wokingham)

Thanks very much, Randle. I hope your parents are happy in their new home.


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Review from J H (Client) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful - a nice easy man who is well liked by all of the family.

Reply from Margaret Martin at Home Instead (Ascot, Camberley and Wokingham)

Thank you very much for your kind comments. Your husband was a real gentleman.


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Review from Christine R (Wife of Client) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.

Reply from Margaret Martin, Owner at Home Instead (Ascot, Camberley and Wokingham)

Our Caregiver was developing a good relationship with your husband. If you need us again, please call and we'll try to arrange for the same Caregiver to visit again.


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Review from Wendy W (Daughter of Client) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Home Instead enough for my mother's carer. While pretty fit physically and living alone, my mother has a mild cognitive disorder and no longer drives. Before employing her carer, my mother was adamant that she did not need anyone to regularly visit her. I insisted on one visit per week.
It took only a week or two for my mother to connect with the carer.That visit has become the highlight of her week. The carer is so kind, so perceptive and so respectful. My mother has a great sense of humour and the carer makes every visit enjoyable for her, according to her abilities. She takes my mother on trips to pick up food, go to the post office or bank, pick up prescriptions, get a haircut, and (my mother's favourite) visit plant nurseries. I live at a distance from my mother, visiting every month, so getting regular feedback from the company, via the carer, has been so important to me since the carer picks up quite subtle changes in behaviour or physical issues.

Reply from Maggie Martin at Home Instead (Ascot, Camberley and Wokingham)

Thank you very much for your comments Wendy. The carer really enjoys visiting your mum!


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Review from J C (Wife of Client) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent administration with comprehensive care plan.
The support given by all the carers was excellent. My husband was treated with respect and given encouragement when he lacked confidence. Their timekeeping was very reliable and they were more than willing to accommodate changes when requested.
On the occasion, we had to use the emergency service. Home Instead were, once again, extremely helpful and efficient.
All in all an excellent service that we would not hesitate to recommend.

Reply from Margaret Martin at Home Instead (Ascot, Camberley and Wokingham)

Thank you very much for your comments. The caregivers all enjoyed visiting your husband - he is a real gentleman. I hope he settles well into his new home.


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Review from Thomas M (Client) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my carers were very competent and extremely caring. Always friendly and many smiles. Listened to my stories and laughed at my jokes. Altogether a very enjoyable experience.

Reply from Kasia Nasiadka at Home Instead (Ascot, Camberley and Wokingham)

Thank you very much for your feedback, both our CareGivers thoroughly enjoyed visiting you. It was a pleasure to be able to help.


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Review from Margaret R (Client) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A year last February I had a knee replacement and as I have no family I needed some home care. I had heard of Home Instead Senior Care (Ascot, Camberley and Wokingham) and they came in twice a day for an hour. The hour passed too quickly but all of them (I had 6 different carers) did anything they could
to help and seemed always cheerful, given that most days they were the only time I saw anyone that was important. For the last year, I have continued to have just one carer once a week and continue to look forward to their visits. No complaints.

Reply from Margaret Martin at Home Instead (Ascot, Camberley and Wokingham)

Thanks, Margaret - it's a pleasure to be able to help.


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Review from Cathy K (Daughter of Client) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly parents were full of trepidation at the thought of having carers visit, but they needn’t have worried. They’ve been so impressed with the kindness, reliability, cheerfulness and common sense the carers bring with them on each and every visit. Their care is exemplary. They treat my father
with dignity and respect even though his dementia causes challenging behaviour and they have been a great support to my mother who visibly relaxes when they are in the house. The agency is fleet-footed and flexible if care sessions need to change and respond very promptly to emails and calls. I heard about Home Instead through personal recommendation and am so thankful for everything they do.

Reply from Margaret Martin at Home Instead (Ascot, Camberley and Wokingham)

Thanks for your kind comments Cathy. It's a pleasure to support your parents!


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Review from Margaret F (Client) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always very satisfied, but if I need you again and your help with laundry, I would appreciate if the Carer knows how to use an iron and make a bed with two sheets!

Reply from Margaret Martin at Home Instead (Ascot, Camberley and Wokingham)

Thanks for your review Margaret. We've changed our training since you let us know about the ironing, so I'm sure that problem won't arise again. I hope you're managing well without us.


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Review from Sally D (Client) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughters insisted that I should have help at home mornings and evenings after being discharged from hospital. Fortunately, they found your company, I was very happy with the two lovely ladies who helped me for the first few days at home.
I no longer need their help, but if I were ever to meed home
help again I would request the same ladies.

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Review from Lesley M (Daughter of Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 12 months Home Instead visited my mother up to 3 times a day and the carers were always polite, professional and above all compassionate.

Reply from Maggie, Director at Home Instead (Ascot, Camberley and Wokingham)

Thanks Lesley. Your mum was a lovely character and a pleasure to visit


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Review from Linda B (Daughter of Client) published on 14 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Ascot, Camberley and Wokingham) has now helped my mum for nearly a year. She is active and independent but did suffer a stroke which has restricted a lot of what she can do. I can only heap praise on the Home Instead team. Everyone is wonderful and I really could not recommend
the service and the team more highly.

Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thanks very much Linda. It's always a pleasure to be able to help!


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Review from L F (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are a very professional company. They provided excellent carers for my mother. All my dealings with this company have been fantastic and I cannot fault them.

Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thank you. I hope your mother is very happy in her new home.


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Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Home Instead (Ascot, Camberley and Wokingham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Home Instead (Ascot, Camberley and Wokingham) is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ascot, Camberley and Wokingham) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Carly

Carly

Job Title: Deputy Care Manager

Joined: 2018

I joined the office team at Bagshot in September 2018, having previously worked as a CAREGiver for the Woking branch until I moved closer to Bagshot.


I’ve loved working for Home Instead as a CAREGiver, helping to support individuals so they can carry on living at home independently.


My role now is to meet new clients and help them design the kind of support they would like to receive, visit our existing clients to make sure they're happy with the support they're receiving and deal with questions from our team of CAREGivers.


I am very much looking forward to my new role and getting to know all of the clients and CAREGivers.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ascot, Camberley and Wokingham) to verify any information. View our terms and conditions. Home Instead (Ascot, Camberley and Wokingham) has an Enhanced Service – more info.