Home Instead (Ascot, Camberley and Wokingham)

17 (Unit D) County Lane, Warfield, Bracknell RG42 3JP
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8.9 60 Reviews
  • Home Instead (Ascot, Camberley and Wokingham), Bracknell
Home Instead offers outstanding quality of the care by taking time to understand what each person needs and what makes them happy.

Providing clients with the right home care so they can maintain their independence and dignity and continue to enjoy life, Home Instead understands the importance of spending time with people; sometimes just being there is as important as getting the jobs done.

Home Instead Bagshot visits people throughout the Ascot, Camberley & Wokingham area, including Bracknell, Chobham, Lightwater and all the areas in between. They help with most of the things people need to stay in their own homes, including meal preparation, shopping, light housekeeping, medication and personal care.

Home Instead's minimum visit is an hour so you don't have to rush and you'll see the same person most of the time so you can plan your week together.

The Ascot office is part of a wider group that cover the Surrey, Hampshire and Berkshire borders and have additional facilities such as a wheelchair accessible vehicle and raiser chair incase of a fall.

Home Instead CAREGivers are carefully selected, properly trained and their 4 references have been checked. They are genuinely caring and share the company ethos of treating their clients as they would want their own parents to be treated.

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Care Provided by Home Instead (Ascot, Camberley and Wokingham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mahdi Kazemzadeh (Manager)

Funding & Fees Guide for Home Instead (Ascot, Camberley and Wokingham)

  • Prices

  • From £33 per hour

  • Available on request

Home Instead (Ascot, Camberley and Wokingham) Reviews (60)

Total of 60, showing 41-60
8.9

Home Instead (Ascot, Camberley and Wokingham) has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time Home Instead (Ascot, Camberley and Wokingham) has 60 reviews.

Overall Experience

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Date Published

60
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Review from Huw S (Nephew of Client) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who looked after my aunt was very competent and professional but at the same time formed a very close and loving bond with her which was very nice for both of them. She was reliable and good humoured and very flexible, often taking my aunt to hospital appointments, and being an active listener
during them. For the last weeks of my aunt's life she visited twice a day to supplement the work of the live-in carer, and during the last week I was there too and the 3 of us formed a good team and got on well together.

Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thank you for your kind comment Huw. It was a pleasure to help your aunt. She was a very special person and I will always remember her.


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Review from P M (Client) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally all good. The care obviously varies with the care giver.

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Review from Nancy D (Client) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love shown to my husband and I over recent months has been a great help.

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Review from Alison J (Daughter of Client) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was our first experience of receiving care for a parent, so was difficult to know what to expect.
We were made to feel comfortable and nothing was a problem.
Suggestions were made and a plan was put into place.
Introductions were fairly quick and the whole process was efficient, friendly and
first class.
Our Dad has decided he is OK on his own at the moment with our help and support obviously.
We will re-introduce care in the future and will contact Home Instead again.

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Review from Jan L (Daughter of Client) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the office staff to be very pleasant and all queries/requests dealt with promptly, everyone was friendly and sympathetic.
The carers I've encountered were all very helpful and under pressure, coped with situations calmly and efficiently.
With their assistance, I felt both myself and my mother
had a more varied and relaxed life.

Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thanks, Jan. I hope your mum is happy in her new home,
Maggie.


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Review from F H (Daughter of Client) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a client of Home Instead for 3 years. I couldn't have been more pleased with the standard of care that he received during this time. The staff that come to see him were excellent and I couldn't fault them. He only moved into residential care because he became too frail to stay at home.

Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thanks very much for your lovely comments - it was a pleasure to look after your dad. I hope he settles well in his new home, Maggie.


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Review from Francis H (Client) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems.

Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thanks, Francis. I'm very pleased our carer was able to visit you every day while your usual carer was away.
Maggie.


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Review from I B (Client) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the Bagshot Home Instead Senior Care was short but very positive. I cannot fault any of my dealings with them and the carers who served my husband were excellent - allowing him to keep his dignity at a very fragile time. Two days after my husband passed away I found a thoughtful card
and single flower on my doorstep - a very sweet gesture - no attempt to see or talk to me which was very very kind at a private time.

Reply from Kasia Nasiadka, Care Manager at Home Instead (Ascot, Camberley and Wokingham)

Thank you Irene, it was a pleasure to look after your husband.


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Review from L R (Daughter of Client) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm glad I chose Home Instead as their staff are professional and reliable.
Not only that they have a personal touch.
It's important with the job that they do, to have good conversation and compassion.

Reply from Kasia Nasiadka, Care Manager at Home Instead (Ascot, Camberley and Wokingham)

Thank you for your kind comments. It was a pleasure to be able to help.


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Review from David C (Son of Client) published on 6 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead looked after my mum ad hoc over the last 2 years to give me vital half-day respite periods. I was my mum's full-time carer and her conditions (including dementia) made that care very challenging at times, particularly toward the end of her life. So the respite was a real lifeline.
Home Instead always found carers to match my mum's needs, sometimes at short notice, and they could also maintain a high degree of consistency in carer which was great for my mum. Their communication, courtesy, response time, professionalism, customer service and standard of care were excellent.

Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thanks for your kind comments David. It was a pleasure to be able to help.


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Review from Susan D (Client) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The reason I used Home Instead to care for my mum was the director of the company.
She was very understanding and always supplied staff that could cope with my mum's needs.
Always willing to change shifts when required and kept to the same staff for all the shifts which was perfect for my mum who
had dementia.
I would always refer my friends who need help to Home Instead.

Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thanks, Susan - it was an absolute pleasure to care for your mum.
Very best wishes to you and your family,
Maggie.


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Review from Louise W (Daughter of Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from the team who assisted from early in mum's diagnosis to her moving into the care home. We were kept informed of issues and progress and our requests, which changed regularly due to fast illness progression were reacted to quickly and efficiently. As we children do not live locally,
it took the burden of care from our shoulders and gave mum company, activities and care we could not offer.

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Review from L W (Daughter of Client) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided a skilled carer to deal with my mother who is advancing quickly with Alzheimer's.
She was dealt with compassionately, patiently and kindly.
We, her children, do not live locally.
We cannot thank the Bagshot Team enough for their dedication to our situation.

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Review from Catherine A (Daughter of Client) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care, I did not worry about my mum for one moment. Your carers went beyond and above my expectations. Your office staff were pleasant, efficient and always helpful and reachable. Thank you.

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Review from Leslie C (Client) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased at the prompt response at such short notice. The carer sent was pleasant and very helpful. The whole package was excellent.

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Review from Isabella M (Client) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer arrived promptly every day. She gave me help where needed. Bathing, clothes, pills, transport to the hospital. She was a cheerful person and we had some great chats. I have missed her and wish her well.

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Review from Barbara G-A (Wife of Client) published on 23 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Instead Senior Care increasingly over many months as my husband's dementia and other disabilities have needed more and more care. From the start - and until my husband was admitted to a nursing home last month - Home Instead Senior Care has been kind, patient, efficient, effective,
prompt and helpful. Their carers have been faultless and we became friends so much so that I miss them.

Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thank you very much Barbara - it's been a real privilege to help. I hope your husband settles well in his new home.


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Review from S L (Daughter of Client) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a very independent lady and, with many medical issues, eventually needed help to stay in her flat, determined not to go into a care home. Home Instead have been very efficient and dependable. It was hard for my mother to have people visit her daily at first, but she grew very fond of the
carers and we, as a family, felt she was getting companionship as well as daily care for her needs, especially as I don't live locally to Camberley. Home Instead have been there when we needed them the most and I can't thank them enough for their care and kindness (the only thing my mother had a problem with was their bed-making skills!).

Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thanks. The two carers were both very fond of your mum and it was a pleasure to be able to help her.


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Review from Wendy S (Client) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care and attention given to me. Nothing is too much trouble.

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Review from Dorothy F (Client) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have called upon the services of this agency once before in 2014 and again now. I am lacking in confidence when walking in the town and need someone to lean on! I drive my car but feel very wobbly on my feet when I get out of the car. The assurance of someone being with me to help getting up and down
kerbs, opening stiff doors etc is most important to me. Everywhere else I manage well.

Reply from Maggie Martin, Director at Home Instead (Ascot, Camberley and Wokingham)

Thank you for your kind words Dorothy. I'm so pleased we are able to support you to go out


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Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Home Instead (Ascot, Camberley and Wokingham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Home Instead (Ascot, Camberley and Wokingham) is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ascot, Camberley and Wokingham) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Carly

Carly

Job Title: Deputy Care Manager

Joined: 2018

I joined the office team at Bagshot in September 2018, having previously worked as a CAREGiver for the Woking branch until I moved closer to Bagshot.


I’ve loved working for Home Instead as a CAREGiver, helping to support individuals so they can carry on living at home independently.


My role now is to meet new clients and help them design the kind of support they would like to receive, visit our existing clients to make sure they're happy with the support they're receiving and deal with questions from our team of CAREGivers.


I am very much looking forward to my new role and getting to know all of the clients and CAREGivers.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ascot, Camberley and Wokingham) to verify any information. View our terms and conditions. Home Instead (Ascot, Camberley and Wokingham) has an Enhanced Service – more info.