Bluebird Care Swindon

Suite E6, Gemini House, Groundwell Industrial Estate, Swindon SN25 5AZ
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8.8 32 Reviews
  • Bluebird Care Swindon, Swindon
Bluebird Care (Swindon) is a domiciliary care service that provides personal care to people living in their own homes in Swindon and the surrounding areas.

It offers a unique service of personalised care visits from 30 minutes to longer social calls.

Staff are very compassionate, kind and establish positive and meaningful caring relationships.

Staff often go 'the extra mile' to meet people's needs and improve their lives. This caring approach is also visible within the team with the staff being very caring to one another and towards the local community.

Staff respect people's privacy and dignity at all times. People are supported to be as independent as possible so they can continue to live their life in a way they want.

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Care Provided by Bluebird Care Swindon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kelly Torr (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Swindon

  • Prices

  • Starting at £23.25

  • Fee's are dependent upon length of call.

Bluebird Care Swindon Reviews (32)

Total of 32, showing 1-20
8.8

Bluebird Care Swindon has a Review Score of 8.8 (8.792) out of 10, based on 4 reviews in the last 2 years. Over all time Bluebird Care Swindon has 32 reviews.

Overall Experience

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Date Published

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Review from L B (Client) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers are kind and helpful. They listen to me and try to help me as much as possible. They are fun to be with and are able to make suggestions about things I can do.

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Review from Mark K (Son of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has maintained an excellent level of service throughout 2023, with great communication and support to all of our requirements.
My father continues to be well supported and able to live an independent and quality lifestyle.

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Review from Robert J (Client) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everyone to be very helpful and pleasant to talk to.

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Review from Aimee F (Daughter-in-law of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the carers is excellent. They ensure dignity is kept at all times along with understanding and sympathy towards his condition. All tasks are met at all times and communication with us as a family is thorough.

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Review from Jaqueline J (Daughter of Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were so thankful that care could be provided at such short notice, it really took the stress away from a very stressful situation and gave us as the family peace of mind. We want to say thank you so much.

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Review from A L (Daughter of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care in Swindon provides a professional, friendly and very caring service. The management are well organised and will always try to accommodate the times of the carer's visit to suit the person being cared for. You are given a weekly timetable showing the date, time and name of the carer, which
is so useful, as you always know who is coming into your family’s home. The management and the carers treat the person they are caring for with the utmost kindness, patience and dignity.

Reply from Lawrence Young, Marketing Manager at Bluebird Care Swindon

Thank you so much for your kind words. It's our complete and utter pleasure to help you ensure the safety and well-being of your loved one.


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Review from G J (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased and efficient.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

We are so pleased you are happy and we are looking forward to supporting you again in the future.


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Review from E B (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been grateful for the friendly, efficient help. It is a great support to me.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you for your kind words. We are so pleased that you are happy with the support received.


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Review from D G (Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good.

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Review from D C (Client) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The response to my needs has been exemplary from the three main carers I have received during the last five and a half months to date. I cannot fault any of them in any way. They are always happy, courteous and funny. That is exactly what is required, long may it continue.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

We are so pleased to read that you are happy with the care provided, and your comments have been passed on to the relevant care professionals.


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Review from D E (Client) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think they are a good company. New carers are sent to observe and to help with tea calls with a known carer. The people are very nice and very understanding. If a carer doesn't call you can phone oncall.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you for your kind review. The office team love hearing from you and hearing of your adventures with the Care Professionals.


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Review from Richard C (Son of Client) published on 22 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird try to give you the same carer all the time, and when that carer is having a break they try to give you the same relief carers, so the carers know my mother and my mother is familiar with the carers. You get a schedule, so you know when the carers are due, and they do tend to be on schedule.
During the peak of the Covid Lockdown, my mother had the same carer for months, so she was only exposed to one person. (She won the top award for domiciliary care in a competition run by the Local Paper for her commitment during this period). The office ring on rare occasions when something has happened and they can't keep to the schedule. The carers are very attentive and are on the lookout for anything that has changed and may need watching or discussing with a doctor. Whenever possible, any new carers shadow the regular carer (free of charge) before they attend on a solo visit. They are always friendly and do a good job.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you for your kind review. We're really pleased that both you and your mother are happy with the care provided.


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Review from Vicki A (Client) published on 22 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My main carer has helped me come to terms with a diagnosed addiction from my psychologist. It has been very difficult facing up to this but the support I have had from all my carers and the office has been exemplary. They not only support me with physical issues but also mental health ones too. For
example, this week my main carer went with me to investigate local disabled accessible kayaking and was able to ask the questions that we needed answers to. As a result, I will be attending a taster session with the hope of starting in the season restart in March. My Bluebird carers facilitate me feeling as independent as possible and allow me space to discuss things that are on my mind without judgment. When my mood is low they gently lift me without being overpowering. Bluebird Swindon is amazing and I have no hesitation in recommending them to others that need assistance with daily living.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you for your kind review. We are so pleased you are happy with the service provided and that your Care Professionals promote your independence and are helping you access the community.


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Review from Simon C (Son of Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has always responded helpfully to my mother's needs.
Their healthcare visitor is attentive and caring and communicates well with me.
They have been very flexible with holidays and special occasions and are always available on the phone.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you for your review. I will pass your kind comments onto the Care Professional.


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Review from L W (Client) assisted by family/friend published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found both my personal carers to be friendly, helpful, caring and considerate. However, the office omits now to advise me of any change of carers and I am never advised of any change. As a patient the emphasis now seems to have shifted, the patient needs coming second. However, I appreciate change
is inevitable but that can be on both sides as I am paying.

Reply from Lauren Flannigan, Marketing and Media Coordinator at Bluebird Care Swindon

We're pleased that you get on so well with your Carers. I have passed on your concerns about not always being advised of change and will endeavour to ensure you are informed in the future.


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Review from D B (Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, I have found Bluebird Care very reliable and helpful. My carers are all helpful and a joy to have come into my home. Any deadlines with the office have been good.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you for your kind words. We really appreciate you taking the time to review our service.


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Review from D T (Husband of Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always punctual, dependable, efficient, kind, friendly and caring. Very knowledgeable and helpful in providing guidance and advice to the client and me her husband.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you so much for your kind words. I can assure you that our Care Professionals enjoy visiting as much as you enjoy having them.


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Review from M H (Son of Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had care for mum for approximately 3 months and found Bluebird to be a professional and compassionate care provider. The contact with the office is always good and help and advice are freely given. We would have no problem recommending them in the future.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you so much for your review. We are so pleased that you are happy with the care that Mum receives.


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Review from C M (Daughter of Client) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird has been visiting dad for a few years now usually the same staff attend which helps them to get to know dad and vice versa. His usual carers go over and above and call me if she has any concerns, recently she felt dad was unwell which indeed he was and as a result called 999 and he was admitted
to hospital. The continuity of the carers I am sure helped hugely in her recognising he was so poorly. Well done team keep it up.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you very much for your review, we really appreciate it. We're so happy that you are pleased with the continuity of care, it is something we are really striving for during these uncertain times.


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Review from Stephen B (Client) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What distinguishes one caring company from another is the quality of the front line staff - the carers. A good carer is loyal to both the client and the company. This is not easy to achieve but when it is the carer can become part of the client's family. I have been with Bluebird Swindon for some years
now and have had three regular carers during that period all of whom achieved this status. My carers are excellent. I am very particular but they know my expectations, how I think and anticipate my needs well. I trust them implicitly. This is can only be demonstrated by a company with extremely high standards which it supports by first-class training programs developed over many years. Additionally, the front line staff can only perform well when they are supported by the office staff and management. I have to say my carers have never complained about their support. To summarise - a very good professional company at every level. I have no intention of moving.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you very much for your kind words. We are so pleased that you are happy with the care that you receive.


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Current Review Score: 8.8 (8.792)

Overview of Review Score

The Review Score of 8.8 (8.792) out of 10 for Bluebird Care Swindon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Bluebird Care Swindon is calculated as follows: ( (14 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Swindon is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (5)

Masen

Masen Naidoo

Job Title: Managing Director

Joined: 2020

Bluebird Care Swindon is led by Masen Naidoo- joining the team in September 2020. Delivering the highest quality of homecare and support is Masen's absolute goal and he is a firm advocate of putting the customer first. Bluebird Care recognises that customers have a choice in their care provider. Masen and the team are passionate about making Bluebird Care Swindon the districts provider of choice in homecare. Masen also leads Bluebird Care Mendip and Ferndown so comes with a wealth of experience and knowledge.


Jenny

Jenny Atkins

Job Title: Head of Compliance and Training

Joined: 2016

Jenny began a career in care at the young age of 18 after completing her A levels and has not looked back since. Her first role in care highlighted the importance of supporting the elderly frail and vulnerable to maintain their health and wellbeing in the comfort of their own homes. Jenny has held a number of roles in the care sector which allowed her to meet customers of different needs, including working with young adults with multiple learning difficulties.


"I continuously aspire to develop my knowledge and skills and combined with my passion for care, I strive to deliver care that exceeds our customer’s and family’s expectation. In making the decision to join Bluebird Care, I have found a company that shares my belief and commitment to putting our customers first and delivering care with dignity and respect whilst maintaining a healthy and independent lifestyle in the comfort of their own home."


Jenny holds a Level 5 Diploma in Leadership in the management of Health and Social Care.


Kelly

Kelly Torr

Job Title: Registered Care Manager

Joined: 2021

In August 2021 Kelly joined as our Registered Care Manager.
Kelly started as a Domiciliary Carer after a personal experience made her realise the amazing work that care workers do and she wanted to get involved. She then went on to work in a complex needs nursing home as End of Live Lead before moving on to Training and Compliance Manager for a Domiciliary Care company in Oxford.


When she's not working Kelly keeps herself busy with her 2 children, a dog, cat, tropical fish and horse.


Kelly's passion lies in providing high-quality care and has a particular passion for End of Life Care and making sure that everybody is treated with dignity and respect at all times.


Anda

Anda Botezatu

Job Title: Assoc CIPD – Recruitment Officer

Joined: 2020

Anda joined Bluebird Care in March 2020 and has an HR background specialised in recruitment. Anda has completed her CIPD Level 3 in Human Resources.


‘There is no better feeling than finding the perfect candidate who matches our core values as a business, and exploring ways to keep them motivated and developed in their career.


I love talking to different people from different backgrounds and understating people on a deeper level.


One of the greatest parts of recruitment is being able to constantly bring people together.’


Anda identifies new candidates who are passionate about quality and want to make a real difference to people’s life and in their local communities


Tania

Tania Davis

Job Title: Training Manager

Joined: 2016

I joined Bluebird Care Mendip in 2016 as a supervisor and have had the good fortune of being promoted within the company.


Previous to joining Bluebird Care I carried out live-in care for seven years which has given me the experience to be able to understand all aspects of the delivery of care to a customer in their home. I am now looking forward to taking on the role as Training manager for the team, working across our offices, continuing my development within the team.


Frequently Asked Questions about Bluebird Care Swindon

What Type of Services does Bluebird Care Swindon offer?

Bluebird Care Swindon offers Home Care.

How many Carers does Bluebird Care Swindon employ?

Bluebird Care Swindon employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Swindon to verify any information. View our terms and conditions. Bluebird Care Swindon has a Platinum Service – more info.