Bluebird Care Swindon

Suite E6, Gemini House, Groundwell Industrial Estate, Swindon SN25 5AZ
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8.8 32 Reviews
  • Bluebird Care Swindon, Swindon
Bluebird Care (Swindon) is a domiciliary care service that provides personal care to people living in their own homes in Swindon and the surrounding areas.

It offers a unique service of personalised care visits from 30 minutes to longer social calls.

Staff are very compassionate, kind and establish positive and meaningful caring relationships.

Staff often go 'the extra mile' to meet people's needs and improve their lives. This caring approach is also visible within the team with the staff being very caring to one another and towards the local community.

Staff respect people's privacy and dignity at all times. People are supported to be as independent as possible so they can continue to live their life in a way they want.

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Care Provided by Bluebird Care Swindon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kelly Torr (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Swindon

  • Prices

  • Starting at £23.25

  • Fee's are dependent upon length of call.

Bluebird Care Swindon Reviews (32)

Total of 32, showing 21-32
8.8

Bluebird Care Swindon has a Review Score of 8.8 (8.792) out of 10, based on 4 reviews in the last 2 years. Over all time Bluebird Care Swindon has 32 reviews.

Overall Experience

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  • 11
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Date Published

32
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28

Review from Maggie H (Wife of Client) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We chose Bluebird Care from a list. Introducing a care package is a dramatic change in anyone’s life, it was daunting for my husband who has a degenerative condition. Initially, we had several carers each week, this was not ideal however, this has now been reduced to a regular team of 3 excellent carers.
In the past year all three have surpassed what is expected on the care plan. Even decorating a Christmas tree!
My husband’s carers are compassionate and intuitive and manage to get the best out of a visit even when he is unwell. They have forged a friendship with us but remain professional. When a family member has required an ambulance it is to the credit they remained calm, helpful, and proactive, waiting until the ambulance had left and asked if we needed further help.
Unfortunately, we have found one member of the office team to be brusque not always helpful, our review reflects this. On balance, this would not stop us from recommending Bluebird Care Swindon.

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Review from V L (Client) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I picked Bluebird Care at random. I knew nothing about care companies and had no friends with any knowledge to ask, but I have been very pleased with the carers that have visited. They are very good and nearly always on time. I have never been let down.

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Review from A D (Wife of Client) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During lockdown we have chosen to use just one particular carer. She is professional, efficient, but more importantly, very caring.
I can discuss the care of my husband with her, and this makes sure that if she feels the need to input concerns, she can and will.
This does not apply to all caring staff!

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Review from E B (Wife of Client) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my husband receives.

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Review from Teresa P (Cousin of Client) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are the deputies for a cousin who has learning difficulties, is partially sighted, and lacks capacity. We cannot praise Bluebird Care Swindon enough for the outstanding care given, especially during the lockdown when we were unable to visit. The care, kindness, and vital keeping in touch with us
have been second to none. They have been providing care for the last 18 months and have totally shown how a care company should be.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you so much for your lovely review. We really appreciate it.


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Review from Jill T (Client) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and carers I have. They are the most cheerful and bright. It certainly makes my day.

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Review from E S (Wife of Client) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Bluebird a friendly and reliable service. Always happy to accommodate any changes to visit on odd occasions. The carers are very friendly and efficient; my husband enjoys their company. He looks forward to playing dominos and quizzes on his twice a week visits. I would certainly
recommend Bluebird care to those who are in need of their service.

Reply from Lauren Flannigan, PR Specialist at Bluebird Care Swindon

Thank you for your kind words. We are so pleased that you are happy with the care received.


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Review from S A (Client) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used Bluebird services for more than five years. I can rely on them, and find my carers are very willing to help me, in all situations. I have recommended them to my neighbours.

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Review from J P (Client) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is encapsulated in the relevant ratings chosen.

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Review from B G (Client) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers I have had have been very good. I know have a "regular" carer who is excellent.

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Review from C H (Client) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like that fact I get a rota giving me times and who is coming. I get the same people, so can build up relationships with them and they know about me. Can mostly get meals cooked from scratch, although some of the younger ones can't cook and I have to rely on ready meals that day. Office staff usually
sort out any problems, although sometimes not warned if carers are running late or change of carer. All carers have a good standard of English and are willing to help. Carers often not given enough travelling time between calls.

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Review from P G (Son of Client) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff well presented, friendly and accommodating. They are reliable and keep good timekeeping, and I would highly recommend them to friends and family.

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Current Review Score: 8.8 (8.792)

Overview of Review Score

The Review Score of 8.8 (8.792) out of 10 for Bluebird Care Swindon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Bluebird Care Swindon is calculated as follows: ( (14 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Swindon is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (5)

Masen

Masen Naidoo

Job Title: Managing Director

Joined: 2020

Bluebird Care Swindon is led by Masen Naidoo- joining the team in September 2020. Delivering the highest quality of homecare and support is Masen's absolute goal and he is a firm advocate of putting the customer first. Bluebird Care recognises that customers have a choice in their care provider. Masen and the team are passionate about making Bluebird Care Swindon the districts provider of choice in homecare. Masen also leads Bluebird Care Mendip and Ferndown so comes with a wealth of experience and knowledge.


Jenny

Jenny Atkins

Job Title: Head of Compliance and Training

Joined: 2016

Jenny began a career in care at the young age of 18 after completing her A levels and has not looked back since. Her first role in care highlighted the importance of supporting the elderly frail and vulnerable to maintain their health and wellbeing in the comfort of their own homes. Jenny has held a number of roles in the care sector which allowed her to meet customers of different needs, including working with young adults with multiple learning difficulties.


"I continuously aspire to develop my knowledge and skills and combined with my passion for care, I strive to deliver care that exceeds our customer’s and family’s expectation. In making the decision to join Bluebird Care, I have found a company that shares my belief and commitment to putting our customers first and delivering care with dignity and respect whilst maintaining a healthy and independent lifestyle in the comfort of their own home."


Jenny holds a Level 5 Diploma in Leadership in the management of Health and Social Care.


Kelly

Kelly Torr

Job Title: Registered Care Manager

Joined: 2021

In August 2021 Kelly joined as our Registered Care Manager.
Kelly started as a Domiciliary Carer after a personal experience made her realise the amazing work that care workers do and she wanted to get involved. She then went on to work in a complex needs nursing home as End of Live Lead before moving on to Training and Compliance Manager for a Domiciliary Care company in Oxford.


When she's not working Kelly keeps herself busy with her 2 children, a dog, cat, tropical fish and horse.


Kelly's passion lies in providing high-quality care and has a particular passion for End of Life Care and making sure that everybody is treated with dignity and respect at all times.


Anda

Anda Botezatu

Job Title: Assoc CIPD – Recruitment Officer

Joined: 2020

Anda joined Bluebird Care in March 2020 and has an HR background specialised in recruitment. Anda has completed her CIPD Level 3 in Human Resources.


‘There is no better feeling than finding the perfect candidate who matches our core values as a business, and exploring ways to keep them motivated and developed in their career.


I love talking to different people from different backgrounds and understating people on a deeper level.


One of the greatest parts of recruitment is being able to constantly bring people together.’


Anda identifies new candidates who are passionate about quality and want to make a real difference to people’s life and in their local communities


Tania

Tania Davis

Job Title: Training Manager

Joined: 2016

I joined Bluebird Care Mendip in 2016 as a supervisor and have had the good fortune of being promoted within the company.


Previous to joining Bluebird Care I carried out live-in care for seven years which has given me the experience to be able to understand all aspects of the delivery of care to a customer in their home. I am now looking forward to taking on the role as Training manager for the team, working across our offices, continuing my development within the team.


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