Neighbourhood Care

Post Office Chambers, 6 Victoria Street, Burnham-on-Sea TA8 1AL
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10 22 Reviews
  • Neighbourhood Care, Burnham-on-Sea
Neighbourhood Care was established in 2011 and was the first, local domiciliary care company, operating from Burnham on Sea.

At Neighbourhood Care it’s all about ‘Quality, not Quantity’. They don’t want to be the biggest company - just the best!

Neighbourhood Care have a passionate management team and are determined to deliver the best service to their customers.

They aim to provide reliable and professional help to the highest standards to those living in Burnham-on-Sea and surrounding areas.

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Care Provided by Neighbourhood Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Community Care Investment Group Ltd
  • Person in charge
  • Barbara Kaczorowska (Manager)

Neighbourhood Care Reviews (22)

Total of 22, showing 1-20
10

Neighbourhood Care has a Review Score of 10 (10.000) out of 10, based on 16 reviews in the last 2 years. Over all time Neighbourhood Care has 22 reviews.

Overall Experience

  • 22
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Date Published

22
9
10
16
6

Review from M B (Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with neighbourhood care has been Good and I am well satisfied with the service that they provided. My carers are always pleasant and as I mostly have the same care team of approximately 6-8 carers I have got to know them all well and so I feel comfortable when they visit me. They always
meet my care needs in a kind and professional way.

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Review from P M (Son of Client) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with mums care visits, she looks forward to visits and is very happy with service provided. All staff are friendly and professional, and always puts a smile on her face.

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Review from J F (Client) assisted by family/friend published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone who comes in to care for me, always takes the time to have a chat and when Im a bit down, tell a funny story or take to make me laugh.

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Review from B L (Client) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best ageway I have used in 30 years of my disability. You are treated as a whole person. Your needs are always taken into account at all times. Social activities are always included at specified times of year.
Care staff always go the extra mile for you as their client.
Big thumbs up.

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Review from S P (Daughter of Client) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nhc consistently provide exceptional care to my mum. They are a dedicated team who go above and beyond for their clients. They arrange activities activities for their clients where they have the opportunity to socialise for companionship. They are an inclusive caring company treating all their clients
with dedication, empathy and care. They are always looking for ways to improve their service from feedback from their service users. They mentor all staff, providing training and support that ensures a high standard of care

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Review from S D (Wife of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently received daily care for my husband from Neighbourhood Care and the experience has been excellent. We've been very impressed with the staff that we've met and consider ourselves to be very fortunate to be visited by such a caring group of people. The carers have provided wonderful care
in a professional manner maintaining high standards whilst being friendly, approachable and also bringing cheerfulness to each visit. Each carer has their own unique style but all exhibit the same characteristics of kindness, respect, helpfulness and eagerness to give the best care. The carers show that the needs of the client are of paramount importance to them and they strive to ensure my husband is happy and comfortable before they leave. Nothing is too much trouble for the staff and the consistency in the quality of care my husband is receiving is very reassuring. This care company is aiming to give the highest standard of care. Thank you Neighbourhood Care - you are all stars.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you so much for taking the time to leave us such a lovely review. We are happy to hear all of the lovely, positive things that you have to say about the carers that visit your Husband. I will sure to pass on your feedback to the team that care for him - I know they will be thrilled.


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Review from D I (Grandson of Client) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Neighbourhood care continue to be a shining example of how a care company should be for their users. Always strive to arrive in good time, make the user of the service feel more personal and talking to them and cracking jokes with them as well while providing top care consistently! If I were to recommend
anywhere, it would always be Neighbourhood care.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

What a lovely review! Thank you for taking the time to share your experience. Providing a person centred service is very important to us. We are so glad that you are happy and would recommend us.


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Review from C D (Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and support I receive from neighbourhood care. They have been a great with encouraging me to get out and about. It has been a great to get help with going out to get food shopping each week. I enjoy seeing my carers they make me feel very at ease and always put a smile
on my face. I look forward to the time spent with them. Thank you for everything you have done to help me.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you for taking the time to leave us a review. We are glad to know that you enjoy the time you spend with your carers and you find the help they give you beneficial. It's always a pleasure.


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Review from Clifford P (Husband of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has required domiciliary care for 9 years, recently she has received 3 visits per day by 2 carers.
We have used 3 providers during this period with Neighbourhood care covering the past 6 months.
Although we were always pleased with the other providers, we find NC to be the best, particularly
in the area of drug and cream regime and their adherence to agreed procedures.
The entire team are excellent and have achieved their own particular bond with my wife despite her very limited ability in communication, it's refreshing to hear her laughter during her visits.
I have no reservations at all in recommending NC to other users or their families.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you for leaving us a review. I'm glad that you think we are the best - we do try, so that makes us very happy! The carers really do love visiting you both.


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Review from Keith B (Husband of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since early January 2024, the staff at Neighbourhood Care have been attending to my wife with four visits every day. Every member of staff that has attended to my wife has shown excellent knowledge of what is required of them, in a very professional but friendly way with many having their own personal
touch. When later in life the unexpected happens for which we were unprepared, the continued support of the Neighbourhood Care team will help to provide much of the help that my wife needs.

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Review from J D (Son of Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for better care for my father Neighbourhood Care
treat my father with consideration, compassion, dignity and friendly care.
I have recommended Neighbourhood Care to several people I know, and everyone I speak to about Neighbourhood Care says what a great service they provide for the
community.

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Review from E L (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Neighbourhood Care are so great supporting my dad. All the staff are absolutely lovely, so kind and caring. They assist with all day-to-day tasks, plus appointments and companionship. Enabling my dad to stay happy, healthy and safe in his own home. They are fully reliable, trustworthy, flexible and
knowledgeable. I recommend highly. Thank you Neighbourhood Care for all you do.

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Review from D C (Daughter of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my mum has received has been really amazing. Mum has had care from Neighbourhood Care for almost a year now, during this time we’ve found that any issues are dealt with quickly, everyone has been supportive and caring and Mum has gotten to know her team and is very well cared for.
In addition, we as a family have been supported through so much and are so grateful. We would gladly recommend Neighbourhood Care to anyone.

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Review from Lisa C (Daughter of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been continuously impressed by Neighbourhood Care. The standard of support provided to Dad is exceptional and he enjoys seeing the ladies who visit. If I have any queries the ladies in the office are very helpful too. Dad and the rest of us are very happy with everything and would not
hesitate to recommend this company.

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Review from Nicky S (Mother of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Neighbourhood Care have been coming to us for nearly a year to care for my daughter. They have been fantastic. All of the staff are lovely because they are so helpful, they understand and they listen. I'm really happy with everything they are doing. My daughter loves all of the carers and loves them
coming to see her. I would recommend this company to anyone needing care.

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Review from Alison Y (Daughter of Client) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are constantly impressed by the kindness and professionalism shown by members of the Neighbourhood Care team. It took a long time for our Mum to accept she needed help and when we first contacted Neighbourhood Care, we had no idea if she would accept the help offered. Every member of the Neighbourhood
Care team showed huge patience to gain her trust and their excellent care has enabled Mum to continue to live in her own home. We are confident that Mum receives the highest standards of care and can highly recommend the company. Top marks for Neighbourhood Care.

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Review from T M (Wife of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s hard to find the words to do these guys justice. They all went above and beyond to support and care for my husband when he was receiving end-of-life care, nothing was too much! They supported the whole family through the worst time of our lives. Even when my husband had passed away the care and
support didn’t stop, he left 3 young boys behind when he passed and it was close to Christmas so these guys spoiled my boys with presents for Christmas too!
Everyone was amazing but one lady in particular, wow what a lady, she still messages checking in on me and the boys to this day! She will always have a piece of my heart and thank you for going on this rollercoaster with us! I will be forever grateful!

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Review from Tony S (Son of Client) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who passed away recently was always treated with the utmost dignity and respect, they always had time for a chat and make sure mum was comfortable before leaving. I could not praise Neighbourhood Care highly enough

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Review from Melanie K (Niece of Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who assist my aunt daily have been professional and extremely kind. They keep us informed daily of her needs. Neighbourhood Care is a wonderful organisation and I recommend their services. Thank you for taking such good care of my aunt so she can remain safely in her home.

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Review from E I (Daughter of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't give high enough praise for this company the care they gave My father and the support my mother and I received was amazing. My father is no longer with us but would not hesitate to use and recommend them.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Neighbourhood Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Neighbourhood Care is calculated as follows: ( (94 Excellents x 5) ) ÷ 94 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Neighbourhood Care is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Frequently Asked Questions about Neighbourhood Care

What Type of Services does Neighbourhood Care offer?

Neighbourhood Care offers Home Care.

How many Carers does Neighbourhood Care employ?

Neighbourhood Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Neighbourhood Care to verify any information. View our terms and conditions. Neighbourhood Care has an Enhanced Service – more info.