Neighbourhood Care

Post Office Chambers, 6 Victoria Street, Burnham-on-Sea TA8 1AL
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10 22 Reviews
  • Neighbourhood Care, Burnham-on-Sea
Neighbourhood Care was established in 2011 and was the first, local domiciliary care company, operating from Burnham on Sea.

At Neighbourhood Care it’s all about ‘Quality, not Quantity’. They don’t want to be the biggest company - just the best!

Neighbourhood Care have a passionate management team and are determined to deliver the best service to their customers.

They aim to provide reliable and professional help to the highest standards to those living in Burnham-on-Sea and surrounding areas.

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Care Provided by Neighbourhood Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Community Care Investment Group Ltd
  • Person in charge
  • Barbara Kaczorowska (Manager)

Neighbourhood Care Reviews (22)

Total of 22, showing 21-22
10

Neighbourhood Care has a Review Score of 10 (10.000) out of 10, based on 16 reviews in the last 2 years. Over all time Neighbourhood Care has 22 reviews.

Overall Experience

  • 22
  • 0
  • 0
  • 0
  • 0

Date Published

22
9
10
16
6

Review from Veronica H (Daughter-in-law of Client) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Neighbourhood care for my lovely father in law until his needs demanded 24-hour care and sadly we had to move him into a care home in October 2021. All the team were amazing with my father in law, he loved their visits, they would patiently listen to his army chats and even sing with him!


The

communication is excellent, we had up to date information about each visit within minutes of the carer's departure and the office kept us up to date with any issues. The team seem to genuinely enjoy their jobs and are truly angels. If you are looking for care for a loved one, I cannot recommend Neighbourhood care highly enough. Thank you team purple, you were brilliant with my father in law.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T C (Granddaughter of Client) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care team have been excellent at meeting our requirements. The communication we have is brilliant and the care they give to my grandad ,who can be challenging, is fantastic. They can’t do enough for him! Great team all round who work hard to make sure their service users are safe and happy!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Neighbourhood Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Neighbourhood Care is calculated as follows: ( (94 Excellents x 5) ) ÷ 94 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Neighbourhood Care is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Neighbourhood Care to verify any information. View our terms and conditions. Neighbourhood Care has an Enhanced Service – more info.