Home Instead (East Notts & Melton Mowbray)

87 Main Street, East Bridgford, Nottingham NG13 8NH
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9.4 34 Reviews
  • Home Instead (East Notts & Melton Mowbray), Nottingham
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Care Provided by Home Instead (East Notts & Melton Mowbray)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Helen Speed (Registered Care Manager)

Funding & Fees Guide for Home Instead (East Notts & Melton Mowbray)

  • Prices

  • £34 per hour
Are you the Owner/Manager of Home Instead (East Notts & Melton Mowbray)? View your Advertising Options

Home Instead (East Notts & Melton Mowbray) Reviews (34)

Total of 34, showing 1-20
9.4

Home Instead (East Notts & Melton Mowbray) has a Review Score of 9.4 (9.367) out of 10, based on 7 reviews in the last 2 years. Over all time Home Instead (East Notts & Melton Mowbray) has 34 reviews.

Overall Experience

  • 23
  • 10
  • 1
  • 0
  • 0

Date Published

34
0
4
7
27

Review from Amanda D (Daughter of Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, great customer service, would recommend Home Instead. All the ladies that come around to help my dad are lovely and very caring, can't fault them.

Reply from Helen Speed, Care Manager at Home Instead (East Notts & Melton Mowbray)

Thank you for your kind words and best wishes to Dad. Always a lovely call. Regards Helen


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Review from B K (Son of Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friednly and help my mum with all the little things she needs.

Reply from Helen Speed, Care Manager at Home Instead (East Notts & Melton Mowbray)

Thank you, its always a pleasure to visit your mum. Regards Helen


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Review from Dan W (Son of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional service from the care team, a real breath of fresh air following a poor experience with a different provider. The carers have been great with my dad, he really looks forward to their visits and I've not seen him this happy for a while. The team are always kind, considerate, polite and caring
and I could not have wished for a better team, can't recommend you highly enough.

Reply from Helen Speed, Care Manager at Home Instead (East Notts & Melton Mowbray)

Thank you Dan, always good to hear what people say of our service. Regards.


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Review from Jean F (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have known my carers for several years, first of all helping my husband and then after he died caring for me. I have always found my carers helpful and easy to talk to. I look forward to their daily visits.

Reply from Helen Speed, Care Manager at Home Instead (East Notts & Melton Mowbray)

Thank you for choosing Home Instead Jean and for your kind words. Regards.


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Review from John K (Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I get from my branch is the best you can get. All the staff and carers treat me with respect. I would be lost without them. Always on hand to sort out any problems. Keep up the good work.

Reply from Helen Speed, Care Manager at Home Instead (East Notts & Melton Mowbray)

Thank you John, your review is very much appreciated.
Regards The Team.


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Review from Rachel W (Sister of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the kindness, care and consideration my brother receives from the staff at Home Instead. He is always pleased to receive his visitor and the range of activities they embark on together gives my brother both a change of scene and the opportunity to revisit places and topics
relevant to his earlier life. The admin side of the business works well too.

Reply from Helen Speed, Care Manager at Home Instead (East Notts & Melton Mowbray)

Thank you, such lovely words and thoughts. The activities that we are able to provide for your brother certainly enrich his life.


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Review from Peter T (Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Please do not change my care arrangements as the two ladies are excellent They know what needs to be done and are always so reliable and help me with some suggestions for my needs. I cannot praise them enough!

Reply from Helen Speed, Care Manager at Home Instead (East Notts & Melton Mowbray)

Thank you, we have no intention of making any changes to your ladies. Such very kind words.


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Review from Eleanor B (Client) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the help given to me by the three carers who have attended to me. They are prompt, and reliable and carry out the help and assistance required. They are kind, caring, polite and cheerful. I could not wish for better carers.

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Review from J W (Client) published on 27 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Carers are clean, helpful and punctual. I am very satisfied with your care.

Reply from Helen Speed, Care Manager at Home Instead (East Notts & Melton Mowbray)

Thank you so much for a lovely review. It has always been a pleasure.


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Review from C J (Daughter of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review covers the period May 2022 - December 2022.
We appointed Home Instead to help with the care of my mother who is 96 and now lives with my family. Two lovely ladies provide excellent care and alternately, visit our home 4 mornings a week to help my mother shower and get dressed. This really
helps following my recent hip replacement surgery and allows me to take care of my mum at home rather than via residential care.
The service they provide is professional and friendly, they are very gentle, patient and kind to my mum and I am very grateful for their help and support.
Thank you to the Home Instead team in East Notts & Melton Mowbray

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Review from Jane H (Daughter of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had the team for several years now. They have been absolutely brilliant with her and have communicated well with her doctors and nurses to get additional help where it has been required. Recently, Mum has needed some additional visits at short notice, and the team have managed to schedule
in our requirements.
I would highly recommend them.

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Review from E G (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers I have had are friendly, cheerful and very helpful and, if necessary, are willing to go the extra mile.

Reply from Helen Speed, Care Manager at Home Instead (East Notts & Melton Mowbray)

Thank you, I am pleased you are happy with the quality of care and support that is being provided to you.


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Review from B R (Husband of Client) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and sympathetic service through all our dealings with Home Instead Senior Care (East Notts & Melton Mowbray).

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Review from Peter T (Client) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and helpful.

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Review from William P (Husband of Client) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Being the husband of the client, I have noticed a complete change in my wife after a visit from the carer when she becomes relaxed and interested in her own 'well being'. Of course, these periods do not last long enough but they give pleasant relief to my wife and of course to me.

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Review from Julie R (Client) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite pleased with the service although it is quite expensive. I like the fact that the service provider is always the same person.

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Review from Grant S (Son of Client) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care staff and companionship provided for my mother.

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Review from Sheila B (Wife of Client) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers who come and wash and discuss my husband are always cheerful and kind, organising and helping him in a gentle way.

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Review from June P (Client) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead Senior Care (East Notts & Melton Mowbray)for most of 2018 and have found the service very good. I do prefer continuity, it is easier for all if the carer knows the home well. Now I am much better I have reduced the hours to mornings only and we have an established routine
which works very well. My carer is always pleasant and willing.

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Review from J S (Daughter of Client) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carer and staff have been very good looking after my mother's needs and carers are more like friends to her and she looks forward to seeing them. Really accommodating and flexible as she is in and out of the hospital from time to time and staff are always pleasant on the phone.

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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Home Instead (East Notts & Melton Mowbray) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Home Instead (East Notts & Melton Mowbray) is calculated as follows: ( (28 Excellents x 5) + (14 Goods x 4) ) ÷ 42 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Notts & Melton Mowbray) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Home Instead (East Notts & Melton Mowbray)

What Type of Services does Home Instead (East Notts & Melton Mowbray) offer?

Home Instead (East Notts & Melton Mowbray) offers Home Care.

How many Carers does Home Instead (East Notts & Melton Mowbray) employ?

Home Instead (East Notts & Melton Mowbray) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Notts & Melton Mowbray) to verify any information. View our terms and conditions. Home Instead (East Notts & Melton Mowbray) has a Basic Service – more info.