Home Instead (East Notts & Melton Mowbray)

87 Main Street, East Bridgford, Nottingham NG13 8NH
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9.4 34 Reviews
  • Home Instead (East Notts & Melton Mowbray), Nottingham
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Care Provided by Home Instead (East Notts & Melton Mowbray)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Helen Speed (Registered Care Manager)

Funding & Fees Guide for Home Instead (East Notts & Melton Mowbray)

  • Prices

  • £34 per hour
Are you the Owner/Manager of Home Instead (East Notts & Melton Mowbray)? View your Advertising Options

Home Instead (East Notts & Melton Mowbray) Reviews (34)

Total of 34, showing 21-34
9.4

Home Instead (East Notts & Melton Mowbray) has a Review Score of 9.4 (9.367) out of 10, based on 7 reviews in the last 2 years. Over all time Home Instead (East Notts & Melton Mowbray) has 34 reviews.

Overall Experience

  • 23
  • 10
  • 1
  • 0
  • 0

Date Published

34
0
4
7
27

Review from Cynthia P (Client) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been grateful to the whole of Home Instead Senior Care during the last year. They are kind, gentle and considerate and understanding of my needs.


I could not wish for more.


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Review from Joan S (Client) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As before the experience is heartwarming. It is so great to have people coming to the house who are helpful and friendly and one hopes non-judgmental. They are actually quick to see what needs doing!

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Review from Rosemary P (Wife of Client) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, helpful, professional and friendly. Nothing is too much trouble and they are willing to put themselves out to do extra services, eg pickup milk when it was snowing. Very helpful in an emergency which I had recently. I have recommended Home Instead Senior Care (East Notts & Melton Mowbray)
to several other people.

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Review from Stanley C (Husband of Client) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with all aspects of the service and care given to my wife during the time of our association.
Indeed, some of the carers visited out of their official hours to check that my wife and I were OK.
I could not have found a better company or better staff.

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Review from Julie T (Wife of Client) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my husband is amazing. Having used another provider previously, the difference is unbelievable, top class. I/we rate Home Instead as 'outstanding' and can understand why they earned that title. Thank you Home Instead. A special thank you goes to the carers. They have made me a
very happy lady under the circumstances to which I have to deal with daily.

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Review from S D (Daughter of Client) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went away and left my 94year old Mother (with dementia) with extra care from Home Instead. She was extremely well looked after, taken out to lunch and trips to shops and garden centres. The carers were excellent in their care for my Mother mentally and physically.

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Review from Roy B (Husband of Client) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With no experience of caring I was totally dependent upon the staff of Home Instead Senior Care for guidance. From initial assessment, which at the time I felt was too personal and intrusive but have come to recognise was an essential step to the present day, I am truly grateful for and delighted with
the help, advice and above all the co-operation I have received from my wife's carer. The essential attributes necessary for a carer to be totally accepted are an efficient management team, to ensure her day to day activities are well organized, a professional attitude towards her duties as a carer and finally a responsible social attitude which I consider to be as important as the other two. We have found in our carer a lady who enjoys the back-up of a superb management team, is an exemplary carer and socially is very good company. Her duties of getting my wife out of bed, showered dressed and groomed is performed with great skill and panache, it is a joy to hear or witness just how effortless it appears to be to accomplish all these tasks when at times my wife is not as co-operative as I would wish. For the way she handles the awkward moments it is obvious she enjoys a wealth of knowledge and experience which she brings to bear in an effortless but well disguised manner. After the "caring duties" are completed it is a pleasure to me and no doubt my wife, to be able to sit for a few minutes with our carer and enjoy each others company. To be able to engage in a wide range of topics and receive interesting responses brings what could well have been a routine and monotonous hour to a very pleasant conclusion and we always part feeling so much better for her visits.

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Review from Paul G (Son of Client) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything fine, very straightforward.

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Review from Kathleen H (Client) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always ready to go the extra mile - monitoring household supplier and mentioning what needs to be brought. Drawing attention changes in medical condition and providing good friendly companionship. Reliable and punctual. Quite a lot of notice needed for change to hours or extra hours which
can be inconvenient.

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Review from Pam D (Daughter of Client) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the service and staff, the service is very convenient.

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Review from Janet B (Client) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had three carers during my time with HI and each one has had a different quality and service to offer, from catering, shopping and general help. I cannot praise enough their efficiency, kindness and general support. It makes a big change from previous 'helpers'. I would be happy to leave any
one of them alone in my house and that says it all.

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Review from L T (Daughter of Client) published on 2 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly excellent company. Home Instead fulfilled all our reqwuiremtns and more. Absolutely everyone we dealt with administrators, managers and care givers were all extremely helpful, positive, efficient, cheerful and caring. Our initial enquiry was dealt with sensitively and promptly and at all stages
we were kept fully informed. This set the scene for the following year with an amazing, well matched team looking after my father, always professional but kind and caring meeting his every need and enabling my father at 93 years old to remain happily in his own home. When he become ill and increased care levels were required this was again put in place sensitively and promptly maintaining an effective well matched team for my father. Throughout we were kept fully informed with two way communication, easy and effective. Having has a less positive experience with another company Home Instead were a breath of fresh air.

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Review from H B (Client) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the excellent personal and home care assistance I receive from Home Instead Senior Care, I applaud their policy of allocating the same carer to client and introducing whenever possible, stand in carers for normal holiday or sickness. This gives confidence in the recognition, punctuality
is much appreciated avoiding stress or worry, although office is quick in telephoning for unavoidable delays. My only question and slight area of concern relates to the lines of communication, when messages are left at office also this can be a hazard in any well run business establishment.

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Review from S N S (Daughter of Client) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad when asked how he rates the standard of care he is receiving said "Brilliant". Think that means he is highly satisfied.

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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Home Instead (East Notts & Melton Mowbray) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Home Instead (East Notts & Melton Mowbray) is calculated as follows: ( (28 Excellents x 5) + (14 Goods x 4) ) ÷ 42 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Notts & Melton Mowbray) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Notts & Melton Mowbray) to verify any information. View our terms and conditions. Home Instead (East Notts & Melton Mowbray) has a Basic Service – more info.