Homecare Matters

Healthcare House, High Street, Pentre Broughton, Wrexham LL11 6AG
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9.0 21 Reviews
  • Homecare Matters, Wrexham
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Care Provided by Homecare Matters

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • SLC Care Agency Ltd
  • Person in charge
  • Leigh Roberts (Manager)
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Homecare Matters Reviews (21)

Total of 21, showing 1-20
9.0

Homecare Matters has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Homecare Matters has 21 reviews.

Overall Experience

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Review from R E (Son of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare Matters have been absolutely fantastic with the support they have given my mother and her extended family. Their dedication, empathy and commitment have been outstanding, we cannot praise them highly enough they always go above and beyond.

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Review from D R (Son of Client) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare Matters have taken care of our mother as if she were one of their own. The staff treat her with dignity and respect even when she is at her most difficult. They go above and beyond in the tasks they carry out in her home and when they take her for her weekly visit to the centre. The manager
is in constant touch by both email and text with any developments, concerns or suggestions we can implement to improve quality of life. I cannot praise them highly enough.

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Review from Janette R (Daughter-in-law of Client) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers attending daily to Mother-in-Law's home, these Angels have restored 'her will to live', we can't thank them enough. Carers are always patient, polite, have excellent listening skills, always arrive with a friendly approach, patient and 'wearing their best smile for the client', their skills are
to be applauded, and have on one recent occasion 'made the Queen of our family's day', the carer soaked her feet. I received a couple of phone calls only when carers were 'new' on checking a couple of things (how nice). I have delivered a few plastic items for recycling as they use a lot for crafts in their Day Care Centre, and accepted a quick coffee, all staff were busy, calm but friendly, all Day Care clients were given attention and choices, what a lovely friendly atmosphere. Outside the premises I saw lovely raised border beds used by the clients for planting and crafts. On behalf of family, can't thank you enough, one happy Mother-in-law, she loves her carers.

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Review from Elizabeth S (Niece of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my family, I would like to thank all staff who have been involved in the care of my Uncle.
Not living locally to Wrexham it has been reassuring to know that he was being supported and looked after by some amazing and caring staff.
Thank you.

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Review from C L (Daughter of Client) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers look after my mum with kindness and care. They are always concerned for her health and make sure to.keep me informed of any issues. I would recommend them to anyone looking for kind and hardworking carers.

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Review from Richard E (Son-in-law of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is very forgetful, loses things and needed additional care during the last couple of weeks, the carers are kind considerate and patient as well as showing they really have empathy.
The head office phone is always answered promptly and all staff show nothing is too much trouble,
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is my first experience of a care provider and I am extremely impressed.

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Review from Gwyneth J (Daughter of Client) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful for the care which the staff provide. They are always friendly and Mum is glad to see them.
The communication is excellent and the staff are trustworthy and reliable.
Would definitely recommend the company to others.

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Review from John E (Son of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare Matters are the complete care service, my mother had Homecare look after her for 10 years before she moved to a nursing home. All the girls that made the calls gave her fantastic care and attention and nothing was too much trouble. Going above and beyond, also girls in the office are very professional
and always on the end of the phone day and night if you have a problem. I have and will recommend it to anyone that needs this service. Many thanks.

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Review from M F (Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care I receive is first class. The care and compassion from the office down to every carer that has come to help me they do an outstanding job, cannot criticise anything or complain about anything past or present. Very happy.

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Review from E B (Daughter of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers of Homecare Matters are very good they are very friendly they always say good morning or evening when they arrive. I would recommend Homecare Matters to anyone my mum starts to cry if they are a little bit late.

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Review from M J (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say what a wonderful amazing company this is they have been caring for my Mum for 4 years and I cannot praise them enough. The careers and office staff are so kind and very organised and feel like part of the family they care for my Mums physical health and her mental health and deal
in a lovely way with her and us family members they also help us emotionally as well.
This is a heart felt company with amazing staff nothing is too much trouble I always feel comfortable enough to speak to them about any issues with my mum.
Top class company with outstanding staff.

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Review from M R (Son of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare Matters, their name sums up exactly what the company is all about. Their Service users care matters to the company and all their staff. Very reliable and always ensuring my parents were cared for with kindness and love. My father has Parkinson’s, every day is difficult. On occasion when he
had needed to use the toilet, and couldn’t manage, he would call the management team, somebody would arrive promptly and help my dad with his needs, Going the extra mile. All the girls were so pleasant, efficient and my parents who had been used to their privacy and were finding it difficult to adapt to having different people coming to their home actually looked forward to the girls arriving. Seeing them as their friends. Always kept them clean and attended to their every need. I highly recommend Homecare Matters to any one considering care for family members. Thank you to the manager and all her staff.

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Review from Joanne B (Wife of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start? The manager and ALL of her amazing staff go above and beyond not just supporting the “service user” but their families too. I can’t recommend this little gem of a place highly enough. From the moment you step through the door you can genuinely tell that the staff enjoy working there
and care for everyone with dignity and compassion. Although my husband who is late stage Dementia is in full time care he had many, many happy times there and would delight at the little trinkets he painted/made during his sessions. I know that Homecare Matters will go from strength to strength and if “God forbid” I need support in years to come I pray I can go there.

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Review from T L (Son of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team have enable my Mother to stay in her own home by providing great care. She attends the day centre which offers us as a family peace of mind. We cannot thank the whole team enough for their continued hard work. The management team are also quick to react to any worrying issues with my
mother and bring it to my attention.

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Review from Trudy B (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare Matters looked after my dad for five years after he had a major stroke, all the girls are really caring and go above and beyond and did an amazing job looking after dad. He loved all the cares, they helped me keep him at home were he wanted to be for the longest possible time before he went
into a care home.

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Review from Linda R (Daughter-in-law of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Homecare Matters are exceptional. Their person centred approach to caring meant that our loved one received the highest level of care from staff who took the time to truly get to know them and make their life more comfortable. The staff always arrived with a smile; friendly and personable
the girls always cheered our loved one up and they often looked forward to the carers arriving. Nothing was ever too much trouble for the care staff, they often went above and beyond what was required. The office staff are just as helpful, always on hand to help with any questions and work so hard to ensure an excellent service.
Homecare Matters is truly a wonderful team - and I would recommend them to anyone.

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Review from Abdul K (Son of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They were very good with mum and went that extra mile for her.
Some of the staff were exceptional and very caring.
What was really good were the day trips mum and the other patients were taken out on.
I also liked the ways they would interact with mum and the other patients at the day centre.

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Review from Claire J (Daughter-in-law of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare Matters provided a professional, vital service to my mother in law at a very difficult time. They compassionately fulfilled her needs in a caring and dignified manner. She was certainly very grateful for the care they provided.

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Review from G H (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homepage Matters goes the extra mile. They provide a very high standard of dedicated compassionate care. They treat our loved ones as if they are members of their family.
My mother truly loved her carers.
I appreciated that they always involved mother in decision making.
A big thank you Homecare
Matters.

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Review from Carol H (Daughter of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go in to dad twice a week. They always make him laugh. They treat him very well. Never intimidating him always having a good banter. This is what he needs, someone treating him as a man respectively.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Homecare Matters is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Homecare Matters is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Homecare Matters is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (2)

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Frequently Asked Questions about Homecare Matters

What Type of Services does Homecare Matters offer?

Homecare Matters offers Home Care.

How many Carers does Homecare Matters employ?

Homecare Matters employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Homecare Matters to verify any information. View our terms and conditions. Homecare Matters has a Basic Service – more info.