CRT - Rotherham

C14 Taylors Court, Parkgate, Rotherham S62 6NU
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9.4 6 Reviews
  • CRT - Rotherham, Rotherham
Care Relief Team Limited provides top-tier care and home support services for individuals throughout the UK.

Their committed care staff bring a wealth of expertise and experience, chosen for their compassionate approach to care giving.

In addition to meeting national standards, the staff undergo specialised training to learn how to address specific conditions and utilise advanced care techniques.

Candidates must pass thorough reference and DBS checks before they are enrolled onto training programs.

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Care Provided by CRT - Rotherham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Janet Senior (Manager)

Funding & Fees Guide for CRT - Rotherham

  • Prices

  • Our services start from £24.84 per hour.

CRT - Rotherham Reviews (6)

9.4

CRT - Rotherham has a Review Score of 9.4 (9.400) out of 10, based on 6 reviews in the last 2 years. Over all time CRT - Rotherham has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
1
6
6
0

Review from Diane S (Daughter of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received fast track care for my dad who came out of hospital for end of life/palliative care at home. We had 4 specific carers who were quite simply, amazing! They looked after dad as if he was a member of their family and treated him so gently, efficiently and respectfully. They also helped by supporting
the family and we can't thank them enough for enabling us to be able to just love dad in his final days knowing his personal care was 100% taken care of. We will always be grateful and they will never be forgotten.

Reply from Carol Jackson, Marketing Manager at CRT - Rotherham

Firstly we are so very sorry for your loss. Thank you for your kind words. Its at such difficult times where we really can help everyone and we take pride in doing this. Dignity and respect are so very important. Thank you again.


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Treated with Dignity

Value for Money

Review from Jodie W (Daughter of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care is provided on a daily basis. Staff are aware of needs and ensure these are always met. Staff are knowledgeable and share their experiences. To four members of staff in particular - thank you for all you do!

Reply from Carol Jackson, Marketing Manager at CRT - Rotherham

Thank you for your lovely review. It's fantastic to hear you are having such a great experience. We will pass your comments on to the team. Thank you.


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Review from John D (Uncle of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and friendly service. Up to date find out more as we progress. Just got started. So see how it goes. I'll put forward another review in the near future. Thank you. Not much else I can say about you at the moment
I will say your review policy is a bit overwhelming for the people who have
to write their comments down.

Reply from Carol Jackson, Engagement Manager at CRT - Rotherham

Thank you so much for your review and we are pleased all seems to be going well. Thank you again, CRT.


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Treated with Dignity

Value for Money

Review from Alison B (Daughter of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had to come and stay with me due to an injured shoulder. CRT started about a week after Mum was staying with me and couldn't have asked for more. The lady who did the assessment was so kind and thoughtful and then there were 4 of the carers mums had. They have both been so kind, helpful, and
caring for my mum, whilst I've been working. Would highly recommend CRT. Thank you so much.

Reply from Carol jackson, Engagement Manager at CRT - Rotherham

Thank you for your lovely review. We are delighted you have found our service to be so good. We do have an amazing team. Thank you again, CRT.


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Review from H F (Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very helpful, secure and enabling experience with CRT - Rotherham when I was discharged from hospital. I have gained confidence and vast improvement in my personal care due to the support from the care staff I receive.

Reply from Carol Jackson, Engagement Manager at CRT - Rotherham

Thank you so much for your lovely review. We are delighted that you have received care that really has made a difference. Wishing you continued improvement with your recovery. Thank you.


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Management

Treated with Dignity

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Review from Ronald P (Husband of Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been involved with CTR for nearly three years. I have no complaints with the care my wife has received. Generally experienced carers have been provided, the odd one or two have lacked the necessary caring attitude but overall the service has been good.

Reply from Carol jackson, Engagement Manager at CRT - Rotherham

Thank you so much for your review. We have an amazing team of carers and we are delighted you have found this. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for CRT - Rotherham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for CRT - Rotherham is calculated as follows: ( (28 Excellents x 5) + (7 Goods x 4) ) ÷ 35 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CRT - Rotherham is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (1)

Fern

Fern Hanwell

Job Title: Head of Operations

Joined: 2019

Fern has been an integral part of CRT Care Services since 2019. Her journey within the company has been marked by versatility and dedication. Having held various roles across different departments, Fern has accumulated a wealth of knowledge and experience that uniquely positions her to support our teams, carers, and service users. Over the years, she has seamlessly transitioned through roles and each position allowed her to gain insights into different aspects of our operations. Fern’s leadership style emphasises collaboration and empowerment. She actively mentors and guides our teams, fostering a positive work environment. Her dedication to service excellence is unwavering, ensuring that our carers receive the necessary support and training to provide exceptional care to our service users. Fern’s qualities of compassion, genuine concern, and helpfulness shine through in her interactions with both colleagues and service users. She understands the challenges faced by carers and strives to create a nurturing environment.


Whether it’s troubleshooting a complex situation or lending a listening ear, Fern is always there to assist. Her approachability fosters open communication within our teams. Fern envisions CRT Care Services as a beacon of compassionate care, where every team member feels valued and every service user experiences dignity and comfort. Her commitment to continuous improvement ensures that our services evolve to meet the changing needs of our community. Fern exemplifies the heart and soul of CRT Care Services. Her dedication, combined with her extensive experience, makes her an invaluable asset to our organisation


Frequently Asked Questions about CRT - Rotherham

What Type of Services does CRT - Rotherham offer?

CRT - Rotherham offers Home Care.

How many Carers does CRT - Rotherham employ?

CRT - Rotherham employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CRT - Rotherham to verify any information. View our terms and conditions. CRT - Rotherham has a Platinum Service – more info.