Bluebird Care Trafford

Stamford House, Northenden Road, Sale M33 2DH
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9.9 50 Reviews
  • Bluebird Care Trafford, Sale
Bluebird Care Trafford provides life-changing home care that sets a new standard in-home care quality and expertise. They exist to deliver care for customers that helps them to live 'A Better Life, Lived Longer'.

This specialist team takes care of customers with many kinds of health challenges including all types of dementia.

One-to-one care goes beyond simple management of a condition with therapeutic care that fundamentally improves the quality of a customer’s life.

Bluebird Care Trafford delivers visits from 15-minute safety checks all the way up to weekly 24/7 live-in care.

For a customer requiring palliative care near the end of their life, this care offers the utmost dignity and respect to make the last months, weeks and days as meaningful and comfortable as possible.

Carers are hand-picked for their compassion and commitment following rigorous selection procedures and their training, personal development and monitoring is extensive and on-going.

The result is outstanding care that enables customers with even the most serious health conditions to live safely in their own homes and experience more rewarding lives.

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Care Provided by Bluebird Care Trafford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rebecca Zartarian (Director & Registered Manager)

Funding & Fees Guide for Bluebird Care Trafford

  • Prices

  • Calls cost between £25.00 - £38.00 per homecare visit.
    Our Live In Care charges start at £1400 per week.

  • Our fees range depending on the length of the calls that are required. The fees are discussed at the initial enquiry stage. We believe that our fees are in line with other providers in our local area.
    We can deliver 15 minute calls through to 1 hour calls or more if required. Calls can be once a day or up to four times a day depending on the needs of the individual receiving the care.

Bluebird Care Trafford Reviews (50)

Total of 50, showing 1-20
9.9

Bluebird Care Trafford has a Review Score of 9.9 (9.900) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Trafford has 50 reviews.

Overall Experience

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Date Published

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Review from J B (Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff. Felt comfortable during personal care as I was apprehensive beforehand. Helpful with tasks I was having difficulty with. Would certainly recommend them and would use them again if it were needed.

Reply from Rebecca Zartarian, Director at Bluebird Care Trafford

Thank you for taking the time to complete this review, it is appreciated. We were pleased that we could offer you the short term support whilst you needed it. You know where we are should you need us again in the future. Thanks again.


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Review from Sharron E (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Bluebird Care Trafford, they have been fantastic and very professional from the initial meeting with myself and my mum. Great care was taken to ensure that my mum's needs were taken care of. Every single carer who came into contact with my mum was fantastic.
I have no hesitation
in recommending this service and thank you so much.

Reply from Rebecca Zartarian, Director at Bluebird Care Trafford

Thank you for your recommendation, your words really will support others when sourcing care for their loved ones. We really appreciate you taking the time to complete this review for us. You are truly welcome for the support we provide and I hope that we care for your Mum for a long time.


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Review from R I (Mother of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an excellent experience with Bluebird Care Trafford. They have been incredibly supportive and responsive to the unique needs of my son. The staff are compassionate, patient and well-trained, consistently demonstrating a genuine understanding of his challenges. They ensure he feels comfortable
and engaged during every interaction.
Communication has been seamless, with regular updates and a willingness to adapt as needed. It's clear that the well-being and happiness of their clients are their top priorities. Knowing that my son is in such capable and caring hands brings us immense peace of mind. I highly recommend Bluebird Care Trafford to any family looking for a dependable and compassionate care service.

Reply from Rebecca Zartarian, Director at Bluebird Care Trafford

Thank you for taking the time to provide us with such a glowing review, it really is appreciated! As you know, we strive to deliver a premium care service and from your comments that gives us the confirmation that we are achieving that. We hope to continue to support your son for many, many years to come. Thanks again, Rebecca.


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Review from J S (Daughter of Client) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care was recommended to us by my cousin but we live in a different area. It has been a successful find, only stopping because I took early retirement and can look after my mum. But should I need any additional support, I've asked the manager if I can pick the help again when needed. The staff
are friendly and given my mum someone to chat with during a long day when I was at work. Highly recommended and again, thank you for your help.

Reply from Rebecca Zartarian, Director at Bluebird Care Trafford

Thank you for taking the time to complete a review for us, it really is appreciated. We are pleased that you and your mum have benefited from the care we have provided. We hope to see you again in the future, our door is always open.


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Review from W E (Daughter of Client) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Bluebird Care Trafford, they have been fantastic and very professional from the initial meeting with myself and my mum. Great care was taken to ensure that my mum's needs were taken into account as she wished to keep her independence but still receive care. Every single carer
who came into contact with my mum was fantastic and certainly, in my eyes, went above and beyond the expected level of care.
I have no hesitation in recommending this service.

Reply from Rebecca Zartarian, Director at Bluebird Care Trafford

Thank you for taking the time to complete the review for us. Your words will certainly give confidence to those searching for care. We are proud that you and your family were able to see the dedication and passion we have for quality care. We will ensure your compliments are passed on to the team. Thank you again.


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Review from Rachel T (Niece of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I considered using Bluebird Care following verbal recommendations from other people.
My initial telephone conversation with the care supervisor was helpful and encouraging. The list of fees and terms and conditions were sent promptly and a home visit set up with my aunt and myself. This was carried
out sympathetically and efficiently.
The starting date for care to begin had to be altered due to hospitalisation but was reinstated at very short notice.
My aunt has liked all the carers who have visited and enjoyed getting to know them. They treat her with kindness and respect.
All communication with the care supervisor has been very helpful and has made what has been a worrying and stressful time much easier.

Reply from Rebecca Zartarian, Director at Bluebird Care Trafford

Thank you for your detailed review which outlines your thoughts during the onboarding process and that you have been pleased with the outcomes. I am pleased that the Care Supervisor has been your point of contact and has conducted herself so well. It is also fantastic to hear that your aunt is getting to know the carers and enjoying their company. We hope to continue to deliver our premium care service for your aunt for many years to come. Thank you.


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Review from Maureen H (Mother of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just started receiving care from Bluebird Care carers. We are very happy with the service. The care coordinator is extremely good. The care coordinator came to visit my mum and was very friendly and made my mum feel very comfortable about the service she would receive. The carers have been
excellent. We are very happy with the service so far.

Reply from Rebecca Zartarian, Director at Bluebird Care Trafford

Thank you for taking the time to complete such a positive review, I will ensure I pass your feedback on to our care coordinator. We hope that your mum continues to feel comfortable and the relationship with her carers flourishes. Thank you.


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Review from C P (Son of Client) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I took out a companionship twice daily package of visits for my 96-year-old father on the days I am at work back in April of this year following a social needs review.
Bluebird staff that visited were very friendly and helpful to his then current needs.
I would have no hesitation in recommending them.

Reply from Rebecca Zartarian, Director at Bluebird Care Trafford

Thank you for taking the time to review the care we provided for your father. We hope he is doing well now that his needs have changed. Thank you also for the recommendation, we always strive to deliver a premium service to all our customers based on care and compassion whilst being delivered in a friendly manner. Best wishes.


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Review from Anna H (Mother of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Bluebird Care Trafford for two years and love the team that work with our soon. The carers are excellent and look after him really well. They are really reliable. We are really happy with the care he receives and would happily recommend Bluebird to other people.

Reply from Rebecca Zartarian, Director at Bluebird Care Trafford

Thank you for taking the time to complete this review. We are so pleased that your son is well looked after and you are happy with the standard of care provided. I will be sure to pass on your comments to the rest of our team. Thanks again, Rebecca.


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Review from M T (Daughter of Client) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old father has received services from Bluebird Care Trafford for the past two years.


We have all been consistently thrilled with the services from Bluebird. Without exception, the carers are friendly, cheerful, and beyond helpful. They assist my father with whatever he needs and he looks

forward to their visits. For us, the thorough reports that the carers enter into the app at the end of each visit are invaluable for monitoring my father’s well-being.


The supervisor regularly goes above and beyond to make sure my father is well taken care of and that we are informed of any concerns. She has even coordinated 111, 999 and district nurse visits for him. One of the unexpected additional benefits of the Bluebird service is that they take my father to medical visits, and support him through the appointment.


We are all so happy with the service we receive. It is my pleasure to write this review for such a wonderful and much appreciated organization.


Reply from Rebecca Zartarian, Director at Bluebird Care Trafford

Thank you so much for your kind words, I will most certainly pass them on to the relevant carers and the supervisor. As you live a distance away it is great you feel reassured by reading the care notes and have good communication with us in the office. We hope to look after and support your father for many years to come! Thank you once again for taking the time to complete this wonderful review.


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Review from Sam A (Daughter of Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We asked Bluebird Care, Trafford to step in when we were away to help our 91-year-old mother maintain her independence and give us peace of mind that she had an emergency backup while we were not there. The team were exceptional. The initial consultation was easily arranged and attentive to what her
needs and wishes were. As a result, they provided a flexible service including a welfare phone call and home visits. We have used them since and always receive the same professional service. I would have no hesitation in recommending Bluebird to others.

Reply from Rebecca Zartarian, Director at Bluebird Care Trafford

Thank you for your kind words. Our aim is to deliver a professional and flexible service which you and your mother have confirmed in your review and comments. It means a lot to us and makes us proud when we know we are making a difference. Thanks again for taking the time to complete this 5* review.


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Review from Jessica P (Mother of Client) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has given my 8-year-old son some fantastic carers; he’s always excited to see them and knows he will be having fun.
They are always happy to take him to activities that enjoys and put his happiness first to make sure he has a lovely time.
The office staff are really helpful, especially one
lady, who is always lovely and tries to help in any way possible. The manager is very professional and deals with any issues promptly and seems to genuinely care for all the clients.
I would recommend Bluebird to other parents.

Reply from Rebecca Zartarian, Director at Bluebird Care Trafford

Thank you, Jessica, for your positive review and comments. I do know that all our care team enjoy supporting him, and they also reap the rewards as much as he does! I am so pleased that you feel all the team, including the office and management, are doing a great job too. It is our ethos to look after everyone who is associated with us here at Bluebird Care Trafford. Thank you once again for taking the time to complete this review.


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Review from David C (Son of Client) published on 17 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with Bluebird Care for some years now and overall the care provided by them is very good. The carers are friendly, attentive and professional in what they do.
As Mum's needs have changed, Bluebird have consulted with the family and adapted their care accordingly.

Reply from Rebecca Zartarian, Director at Bluebird Care Trafford

Thank you, David, for your kind words and for taking the time to give us a review. We always strive to meet the changing needs of the person we are caring for and as the director, I am pleased that the team are meeting those needs. We hope to care for your mum for many more years to come.


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Review from Bernadette D (Daughter of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently started using Bluebird following a recommendation by social care. Mum has been very reluctant to accept help as she doesn’t understand why she needs it. It’s taken a bit of trial and error working out the best routine, but Bluebird have been helpful, patient and kind in their approach,
have advised us regarding medication support and although Mum still doesn’t understand (due to her Alzheimer’s) why she needs help, she accepts the carers into her home and I know she feels comfortable with them. They have managed to gently persuade her to accept help and are kind and caring. I am able to keep up with how visits have gone via the app and love to see that when they have finished allocated care, have sat and chatted with Mum (some lovely, kind, caring comments).

Reply from Rebecca Zartarian, Director at Bluebird Care Trafford

Thank you for this positive review. We are pleased that those relationships are being built and that you are reassured and able to check in to see how everything is going via our app. Thanks again.


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Review from C H (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been looking after my father since October 2021, visiting him four times a day. I have been very impressed with all aspects of their service. The management is very proactive (making suggestions where needed) and has taken a lot of care in making detailed notes to ensure all my father's
needs are met. I feel confident in the sensitive manner that they monitor concerns with any health issues and communicate with me. I find the app really helpful and if I have any queries I receive a prompt response from the office. All the carers have lovely personalities, showing a genuine caring approach. They encourage interactions with my father and always carry out their tasks with a good sense of humour. I feel that this is more than a job for them and my father looks forward to their visits. I have dealt with other care agencies in the past and Bluebird are outstanding, so I feel lucky to have their help.

Reply from Ian Helsby, Owner & Managing Director at Bluebird Care Trafford

We are really grateful for your very kind and thoughtful and encouraging review. We truly appreciate it! It's a privilege to be able to support your father who we have known for many years now, having initially supported him with care for his beloved wife. It actually takes not just an ("Outstanding"! Thank you!) home care company, but also a true partnership with customers and families who also care and are engaged and supportive with care for themselves and their loved-ones. This is what you do for your father, which is rare in our experience, and we really appreciate working with you to help him live his best life. Warmest regards and very best wishes from all the team at Bluebird Care Trafford.


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Review from Rebecca D (Mother of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son absolutely LOVES each and every one of the carers who come to take him out and they always have such nice things to say about him. He can never get out of the house quick enough and he's always so happy to see them and they are always so happy to see him. What I love most is how much he has progressed
since having Bluebird and myself and his dad have noticed a real difference in him and how much he's calmed down and he's maturing as well which is an absolute joy to see!

Reply from Eleanor Smith, Marketing at Bluebird Care Trafford

WOW! Thank you very much for this amazing and very kind review! We are truly delighted with how pleased you are with what we do for your son. Here at Bluebird Care Trafford, part of our company values are to be 'Fun and Passionate', and in this case hearing that your son is always so happy to see our carers, is deeply appreciated by all members of the team. We are beyond delighted to hear just how much your son has progressed since he's been with us, and we want to say thank you for letting us care for your son and for putting your trust in us. Best wishes and warmest regards from all of us here at Bluebird Care Trafford.


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Review from P T (Son of Client) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive, approachable and friendly. Always happy to help and listen when we have requests. Punctual and respectful of when entering our home. Covid compliant.

Reply from Eleanor Smith, Marketing at Bluebird Care Trafford

Thank you very much for your kind and hugely positive review, we very much appreciate it. Best wishes and warm regards.


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Review from R K (Client) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been with Bluebird Care for over a year now.
The staff are very friendly calm and collective as my child has a very rigid routine which everyone at Bluebird Care has been very accommodating towards.
The staff are always on time and very communicative. If a care worker is running late, which
rarely happens the office will always inform me beforehand so my child doesn't get upset due to lateness and I always get a detailed handover.
My child has taken to the carers so well he even refers to them as his friends.

Reply from Eleanor Smith, Digital Marketing Manager at Bluebird Care Trafford

Thank you very much for taking the time to write this honest and kind review. We really appreciate you putting your trust in us and letting us care for your son. We are so happy to hear that you are happy with our services. Best wishes and warmest regards, from all of us at Bluebird Care Trafford.


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Review from L B (Daughter of Client) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team in the office care and are extremely helpful. As a daughter, they take the pressure as they deal with other health providers. The carers again "care", treat Mum with dignity. Attention to detail - meals are well presented.

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Review from B A (Wife of Client) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who is the service user, suffered a hemorrhagic stroke 14 years ago and needs help with washing, dressing, toileting, etc. We have used Bluebird Care (Trafford) for the past year for some respite. We have found everybody we have met extremely conscientious and always prepared to meet all
requirements in a helpful, professional manner. We are very pleased we chose Bluebird to help us.

Reply from Ian Helsby, Director at Bluebird Care Trafford

Thank you very much for your very honest and inspiring review. We are delighted how pleased you are with what we do for you. We love making our customers happy! Best wishes, all the team at Bluebird Care Trafford.


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Bluebird Care Trafford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Bluebird Care Trafford is calculated as follows: ( (72 Excellents x 5) + (8 Goods x 4) ) ÷ 80 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Trafford is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (3)

Rebecca

Rebecca Zartarian

Job Title: Director and Registered Manager

Joined: 2022

Rebecca became Director of Bluebird Care Trafford in September 2022. Her Bluebird Care achievements include her Cheshire West franchise being awarded Outstanding by the CQC and being a Top 20 Provider in Wales for four consecutive years, starting in 2019, for the Flintshire franchise.  


Rebecca comes with lots of skills in management and leadership. She supports the growth of the business whilst also supporting the operational side. Rebecca enjoys meeting the customers whilst conducting reviews out in the community. She is also keen on finding ways to engage with the local community and will be developing links which will be beneficial to both carers and customers.


Rebecca is passionate about promoting career pathways linked to Health and Social Care and can quite often be found giving talks to local school and college pupils about opportunities available to them.


Rebecca is the Registered Manager for England, ensuring all regulations are met by the Care Quality Commission.


Simon

Simon Robinson

Job Title: Director

Joined: 2022

Along with Rebecca, Simon became the Director of Bluebird Care Trafford in September 2022.  Simon's Bluebird Care achievements were establishing the Cheshire West and Flintshire franchise back in 2010 with the goal of providing high-quality home care in people's own homes.  A CQC rating of Outstanding was achieved, demonstrating his ability to provide quality service.  In Flintshire this was proven by being awarded the Top 20 Homecare Provider for Wales, for 4 consecutive years, starting back in 2019.


Simon's background in customer service management for retailers and banks has driven his desire to ensure that we constantly meet the customer's needs and expectations.  He has a passion for care and has built his business on the cornerstones of the business which are: QUALITY, SERVICE, VALUE and TRUST.


Simon is proud to work alongside the Bluebird Care Trafford team.


Danielle

Danielle Dykeman

Job Title: Office Administrator & Accounts Assistant

Joined: 2022

Danielle started with Bluebird Care Trafford in 2017 as a Care Assistant, however, she would often be put on the rota to help out at the office, which gave her the confidence and experience to move into an Administration role in due course. As time has progressed, Danielle has relished taking on additional responsibilities including that of Accounts Assistant.   


With a previous background in customer service and hospitality, Danielle is perfectly placed to be the first point of contact for visitors to our office.


Before going on to have her son with her partner, Danielle completed a degree in Exercise, Physical Activity and Health at the University of Salford. Whilst he was young, she returned to college and achieved a Level 3 qualification in Body Therapy, followed by an Advanced Technical Diploma in Complimentary Therapies.  As you can see, by her own admission Danielle has a thirst for learning!


Although her current role with us is quite a diversion from her original career intentions, Danielle says:


 “I love my job… it can be challenging at times, but I like to be able to improve processes and help things to become more streamlined; I find it really satisfying when I can find a resolution to a problem”.


Frequently Asked Questions about Bluebird Care Trafford

What Type of Services does Bluebird Care Trafford offer?

Bluebird Care Trafford offers Home Care.

How many Carers does Bluebird Care Trafford employ?

Bluebird Care Trafford employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Trafford to verify any information. View our terms and conditions. Bluebird Care Trafford has a Platinum Service – more info.