Bluebird Care Trafford

Stamford House, Northenden Road, Sale M33 2DH
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9.9 50 Reviews
  • Bluebird Care Trafford, Sale
Bluebird Care Trafford provides life-changing home care that sets a new standard in-home care quality and expertise. They exist to deliver care for customers that helps them to live 'A Better Life, Lived Longer'.

This specialist team takes care of customers with many kinds of health challenges including all types of dementia.

One-to-one care goes beyond simple management of a condition with therapeutic care that fundamentally improves the quality of a customer’s life.

Bluebird Care Trafford delivers visits from 15-minute safety checks all the way up to weekly 24/7 live-in care.

For a customer requiring palliative care near the end of their life, this care offers the utmost dignity and respect to make the last months, weeks and days as meaningful and comfortable as possible.

Carers are hand-picked for their compassion and commitment following rigorous selection procedures and their training, personal development and monitoring is extensive and on-going.

The result is outstanding care that enables customers with even the most serious health conditions to live safely in their own homes and experience more rewarding lives.

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Care Provided by Bluebird Care Trafford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rebecca Zartarian (Director & Registered Manager)

Funding & Fees Guide for Bluebird Care Trafford

  • Prices

  • Calls cost between £25.00 - £38.00 per homecare visit.
    Our Live In Care charges start at £1400 per week.

  • Our fees range depending on the length of the calls that are required. The fees are discussed at the initial enquiry stage. We believe that our fees are in line with other providers in our local area.
    We can deliver 15 minute calls through to 1 hour calls or more if required. Calls can be once a day or up to four times a day depending on the needs of the individual receiving the care.

Bluebird Care Trafford Reviews (50)

Total of 50, showing 21-40
9.9

Bluebird Care Trafford has a Review Score of 9.9 (9.900) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Trafford has 50 reviews.

Overall Experience

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Date Published

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Review from Joan S (Client) assisted by family/friend published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that I receive from my two live-in carers. They look after all my needs and treat me with dignity. I particularly enjoy the company and laughs we have between us.

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Review from D K (Brother-in-law of Client) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. The admin is very good. Other helpful services to GPs, hospital appointments, shopping. all excellent assistance.

Reply from Ian Helsby, Director at Bluebird Care Trafford

Dear David.


We are very grateful for your very kind review of our care. Thank you for letting us care for your relative and putting your trust in us. Warmest regards and best wishes.


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Review from M K (Friend of Client) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant team, we have been using Bluebird Care for the last few months. We are very happy with the care and support that is given by all the carers. We thank them so much and have peace of mind knowing they are there for him and treating him with respect and dignity. Also being able to contact the
team at any time, they are always very helpful and kind, so from the family and myself; thank you.

Reply from Ian Helsby, Director at Bluebird Care Trafford

Dear M K, thanks very much indeed for taking the time to write a very heartwarming review of our services - we truly appreciate it. Treating our customers with dignity and respect is the bedrock of how we aim to deliver outstanding care for people. We will make sure all his team knows how appreciated they are, thank you. Best wishes from all the Team.


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Review from J K (Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of care and professionalism shown by the care staff.
They always make me feel that they see me as a person.
Their arrival is the highlight of my day.

Reply from Ian Helsby, Director at Bluebird Care Trafford

Dear JK. Thank you very much for your very touching and hugely positive review of our services. We aim to treat our customers like they are members of our own family and it sounds like we are more than meeting this mission. Warmest regards to you and thank you again.


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Review from H W (Wife of Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a carer for my husband. He has had dementia for 4 years, it has taken away his speech so communication is difficult. The Bluebird carer comes every other day of the week to shave, shower and dress my husband. All the carers are very kind, helpful and very professional. We are always pleased to
see them.

Reply from Ian Helsby, Director at Bluebird Care Trafford

Dear HW,
Many thanks for your very kind and inspirational words. That means so much to us all here. We are delighted to be able to support you both and we look forward to visiting you immensely. We enjoy very much being of service to you. Thank you from all of us.


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Review from S B (Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted some help with showering and dressing after a hip replacement. Bluebird was extremely helpful about this, providing a carer on the days I required and stopping as soon as I felt OK to look after myself. The carers were all excellent and willing to do anything they could to help me.

Reply from Jenny Nolan at Bluebird Care Trafford

It was our pleasure to support you back to living your life to the fullest!


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Review from A B (Daughter of Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Initial meeting and subsequent very satisfactory.

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Review from Bernard B (Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You can have as little or as much help you need. My care plan was arranged with myself and daughter and most helpful senior staff. The plan was preparing something for lunch and my tea, shopping and laundry. To date, everything has worked out first class.

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Review from Derek A (Client) assisted by family/friend published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had an extremely positive experience with Bluebird Care. from the time the first contact was made with the company to the present care I receive, I have always been treated with respect and consideration for which I am grateful.

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Review from A C (Daughter of Client) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I were aware of Bluebird services through general advertising, but also through personal contacts having experienced intermittent and poor care through the local authority on being discharged from hospital. The quality of care approach and above all the support from the office has not
only impressed us but reassured us through what has been a very difficult period of convalescence. The team are experienced, super friendly and have come to feel like members of the family.

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Review from Lynn T (Daughter of Client) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff at Bluebird Care (Trafford) to be professional, efficient and genuinely interested in supporting and caring for my elderly, disabled mother. The carers were pleasant, positive in their outlook and conscientious. They quickly developed a meaningful, working relationship yet were
skilled enough to make it seem as though they were friends.
I would highly recommend this company.

Reply from Jenny Nolan at Bluebird Care Trafford

Thank you so much for this lovely review it means so much to our team.


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Review from Monica M (Daughter of Client) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we received for our mother was second to none. All the care was carried out in a professional manner and we could not fault anything at all. I would highly recommend Bluebird Care (Trafford) for anyone looking for care and compassion for their loved ones.

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Review from D C (Client) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely pleased with the care and support I receive with all the staff at Bluebird Care (Trafford) and I look forward to seeing them on a daily basis.

Reply from Jenny Nolan at Bluebird Care Trafford

Thank you so much for taking the time to send us this lovely review, we are so glad you are pleased with our service and we hope we can continue to be part of helping you live a better life lived longer!


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Review from L S (Client) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my care has been great and happy.

Reply from Ian Helsby at Bluebird Care Trafford

Thank you very much indeed for your kind and generous review which is much appreciated here by your whole care team. It’s an honour to be of support to you again.


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Review from Y B (Daughter of Client) assisted by family/friend published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are kind and considerate. They are all pleasant and will have a laugh with me which "perks me up". They may be late on occasion for their allocated slot but they always ring me to let me know. The most delay would be about 20 minutes, but it does not happen very often. My Daughter deals with
the office staff who are always helpful.

Reply from Ian Helsby at Bluebird Care Trafford

Dear EB and YB. Our whole team is very grateful for your truly kind words regarding our expert care for Y. We are very proud to have been of professional assistance to you all as a family, for more than three and a half years and counting, especially to such a lovely 94 year-old! The whole team looks forward to seeing her. Many thanks indeed and very best wishes from us all.


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Review from M H (Wife of Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been with Bluebird Care since February 2014 and have always been satisfied. If any problems have occurred we have always managed to sort things out.

Reply from Ian Helsby at Bluebird Care Trafford

Dear M H. Thank you very much indeed for taking the time to write us a very good testimonial. Our team really appreciates it, as well as thoroughly enjoying being of good service to you both for the last 4 years and more! Kind regards and very best wishes, Ian.


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Review from Susan A (Daughter of Client) published on 19 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family were supported by an amazing group of carers from Bluebird Care. Nothing was too much trouble and at all times not only were they there to care for my mother, they offered essential support to the rest of the family and we are forever grateful to them. The last few weeks of my mother's life
could have been unbearable but with the help of a certain carer in particular (who I clearly believe was sent from Heaven) and the night carers, we were able to remain calm at all times, be one step ahead thinking about commodes/pressure bed before they became necessary added to this we even had a few laughs. I think a sense of humour is most important in times of stress and certainly helped us through.

Reply from Ian Helsby at Bluebird Care Trafford

Dear Susan and family. Many thanks indeed for your touching and heartwarming review of our service. We are humbled to have been of service to your mother, and are very pleased that we have made a difference to you all. It's why we exist. We will again pass on your lovely comments to the whole team. Best wishes, Ian.


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Review from Alyson B (Daughter of Client) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has provided a consistently high standard of care for my father over the last 12 months.
They treat him with care and dignity at all times.
The office staff accommodate companion visits with dad at very short notice. All carers keep comprehensive notes which allows my sister and I to keep
up to date. I also receive feedback from others when he is out with a companion and that has always been very good, very positive and dad appears to be happy.
The notes include observations and suggestions as well as facts.
They use their own initiative if appropriate. This illustrates that they care about dad e.g we asked them to start helping dad to shower. For the first time, dad shouted at the female carer when she tried to encourage him to shower. Her observation - he didn't want a female helping him shower, so we now use male carers for that task.
The female carer recognised that the issue was his pride and dignity and made sure things were changed accordingly.
I can't praise them highly enough and have recommended them to others.

Reply from Ian Helsby, Owner & Managing Director at Bluebird Care Trafford

Dear Alyson. Thank you very much indeed for your really lovely and insightful testimonial, it’s very much appreciated, and has been passed to our whole field care and office team. It’s a privilege to be able to support your father and you and your sister too. Thank you so much too for recommending Bluebird Care Trafford to your friends. We absolutely enjoy being of such service to you. Kind regards and best wishes from us all, Ian.


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Review from Susan (Daughter of Client) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was the prime carer for my father who had vascular dementia. As she gradually became unwell herself, Bluebird carers gradually took over her caring and household tasks. This was initially for an hour a day through to eventually 24 hour live in care. Throughout the transition, the part time
and full-time carers were very respectful, gentle and practical. They managed well the fine balance of retaining independence and providing support. The office staff were also very good, administrating sometimes unpredictable rotas.

Reply from Ian Helsby, Owner & Managing Director at Bluebird Care Trafford

Thank you very much for your very kind words which is really appreciated by our whole team. It's been a pleasure to be of service to you all.


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Review from Mary P (Client) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used this agency recently when I required care after a knee replacement operation. I live alone so good quality care was essential.
It was easy to arrange, a phone call brought a visit from a team leader and a detailed explanation of what the company offered.
Living alone, I particularly liked
that the care team would collect me from the hospital and I would return home with the carer and team leader. This went well and I soon became acquainted with my carer.
My carer shopped each day, prepared my meals and kept the house tidy, she reminded me to take my medication and she washed and ironed when necessary.
She did everything I would have done when fit and well.

Reply from Ian Helsby, Director at Bluebird Care Trafford

Many thanks. It was a real pleasure to support you in your recovery from your operation.


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Bluebird Care Trafford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Bluebird Care Trafford is calculated as follows: ( (72 Excellents x 5) + (8 Goods x 4) ) ÷ 80 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Trafford is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (3)

Rebecca

Rebecca Zartarian

Job Title: Director and Registered Manager

Joined: 2022

Rebecca became Director of Bluebird Care Trafford in September 2022. Her Bluebird Care achievements include her Cheshire West franchise being awarded Outstanding by the CQC and being a Top 20 Provider in Wales for four consecutive years, starting in 2019, for the Flintshire franchise.  


Rebecca comes with lots of skills in management and leadership. She supports the growth of the business whilst also supporting the operational side. Rebecca enjoys meeting the customers whilst conducting reviews out in the community. She is also keen on finding ways to engage with the local community and will be developing links which will be beneficial to both carers and customers.


Rebecca is passionate about promoting career pathways linked to Health and Social Care and can quite often be found giving talks to local school and college pupils about opportunities available to them.


Rebecca is the Registered Manager for England, ensuring all regulations are met by the Care Quality Commission.


Simon

Simon Robinson

Job Title: Director

Joined: 2022

Along with Rebecca, Simon became the Director of Bluebird Care Trafford in September 2022.  Simon's Bluebird Care achievements were establishing the Cheshire West and Flintshire franchise back in 2010 with the goal of providing high-quality home care in people's own homes.  A CQC rating of Outstanding was achieved, demonstrating his ability to provide quality service.  In Flintshire this was proven by being awarded the Top 20 Homecare Provider for Wales, for 4 consecutive years, starting back in 2019.


Simon's background in customer service management for retailers and banks has driven his desire to ensure that we constantly meet the customer's needs and expectations.  He has a passion for care and has built his business on the cornerstones of the business which are: QUALITY, SERVICE, VALUE and TRUST.


Simon is proud to work alongside the Bluebird Care Trafford team.


Danielle

Danielle Dykeman

Job Title: Office Administrator & Accounts Assistant

Joined: 2022

Danielle started with Bluebird Care Trafford in 2017 as a Care Assistant, however, she would often be put on the rota to help out at the office, which gave her the confidence and experience to move into an Administration role in due course. As time has progressed, Danielle has relished taking on additional responsibilities including that of Accounts Assistant.   


With a previous background in customer service and hospitality, Danielle is perfectly placed to be the first point of contact for visitors to our office.


Before going on to have her son with her partner, Danielle completed a degree in Exercise, Physical Activity and Health at the University of Salford. Whilst he was young, she returned to college and achieved a Level 3 qualification in Body Therapy, followed by an Advanced Technical Diploma in Complimentary Therapies.  As you can see, by her own admission Danielle has a thirst for learning!


Although her current role with us is quite a diversion from her original career intentions, Danielle says:


 “I love my job… it can be challenging at times, but I like to be able to improve processes and help things to become more streamlined; I find it really satisfying when I can find a resolution to a problem”.


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