Bluebird Care Trafford

Stamford House, Northenden Road, Sale M33 2DH
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9.9 50 Reviews
  • Bluebird Care Trafford, Sale
Bluebird Care Trafford provides life-changing home care that sets a new standard in-home care quality and expertise. They exist to deliver care for customers that helps them to live 'A Better Life, Lived Longer'.

This specialist team takes care of customers with many kinds of health challenges including all types of dementia.

One-to-one care goes beyond simple management of a condition with therapeutic care that fundamentally improves the quality of a customer’s life.

Bluebird Care Trafford delivers visits from 15-minute safety checks all the way up to weekly 24/7 live-in care.

For a customer requiring palliative care near the end of their life, this care offers the utmost dignity and respect to make the last months, weeks and days as meaningful and comfortable as possible.

Carers are hand-picked for their compassion and commitment following rigorous selection procedures and their training, personal development and monitoring is extensive and on-going.

The result is outstanding care that enables customers with even the most serious health conditions to live safely in their own homes and experience more rewarding lives.

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Care Provided by Bluebird Care Trafford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rebecca Zartarian (Director & Registered Manager)

Funding & Fees Guide for Bluebird Care Trafford

  • Prices

  • Calls cost between £25.00 - £38.00 per homecare visit.
    Our Live In Care charges start at £1400 per week.

  • Our fees range depending on the length of the calls that are required. The fees are discussed at the initial enquiry stage. We believe that our fees are in line with other providers in our local area.
    We can deliver 15 minute calls through to 1 hour calls or more if required. Calls can be once a day or up to four times a day depending on the needs of the individual receiving the care.

Bluebird Care Trafford Reviews (50)

Total of 50, showing 41-50
9.9

Bluebird Care Trafford has a Review Score of 9.9 (9.900) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Trafford has 50 reviews.

Overall Experience

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Date Published

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36

Review from M W (Client) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel the care I receive is what I have asked for and need.

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Review from Bryan K (Client) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter felt I had reached an age when I needed some professional help from time to time. After discussions it was agreed that 1 1/2 hours twice a week would fit the bill and has worked well.

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Review from Gill W (Daughter of Client) published on 19 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Trafford are the most amazing company ever. You only ever hear about the bad things that carers so I was extremely worried having to rely on a care company to help with mums needs. I had no need to worry Bluebird Trafford have gone above and beyond in caring for mum they have treated her with
care Dignity and most of all treated her like she was their own mum. Nothing is too much trouble for them and they have helped to take some of the pressure off me . Mum has taken to all of the carers and even the office based staff look after mums needs, giving me ideas of different things that could help with mums needs. Truly amazing thank you so much for everything you have done.

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Review from Shirley R (Wife of Client) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer arrives on time and is most suitable. 10 out of 10!!

Reply from Ian Helsby, Owner & Managing Director at Bluebird Care Trafford

Thank you very much for your review. It's much appreciated by the whole team here.


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Review from A C (Client) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always polite and caring.

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Review from L M (Client) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers that visit me to be mostly local ladies who's desire is to keep me in whatever I ask them to do, they are very pleasant, helpful and willing. At present my walking is poor but otherwise I manage in the home and I feel that the walking gradually gets worse but I can shower, dress, do
my hair and generally keep myself clean by washing and ironing my own clothes and bedding and cooking meals myself. My daughter and her husband live locally and are both retired and take me for large food shopping to see I keep a good stock of food and i'm in daily contact with them or their families. That is for now but who knows what's for the future.

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Review from Jean B (Client) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found your carers kind and sympathetic and helpful. I am 95 years of age and these characteristics matter to me, as it is my first experience of having to have carers.

Reply from Ian Helsby, Owner and managing director at Bluebird Care Trafford

Thank you for your lovely review. We'll pass on your comments to our carers. It means a great deal to them to hear each customer is delighted with the care they give.


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Review from L B (Client) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can be unreliable for time, helpful carers willing will do small jobs, good value for money.

Reply from Ian Helsby, Owner and Managing Director at Bluebird Care Trafford

Thank you Lois for you review of our services as overall 'Good' and overall 'good value for money'. We always work very hard to keep your times to a 15 minute window and will look at your start and finish times from our electronic records and we'll come back to you and work with you to see how we might improve. Thank you very much for your feedback - it's much appreciated.


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Review from K B (Relative of Client) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care (Trafford) are a well organised agency with first class staff at all levels.

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Review from Wendy R (Niece of Client) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers are very reliable, they take time to understand what their customers want, they give meds correctly and are good company. They sometimes forget little things like having the TV mag and paper close at hand as my aunt cannot get up to get them. She is very satisfied with her care and any
complaint would be dealt with straight away.

Reply from Ian Helsby, Managing Director at Bluebird Care Trafford

Thank you for your positive comments about Bluebird Care Trafford and for alerting us to the issue of keeping your aunt's newspaper and television guide close to hand. We'll make sure this message is passed on to our carers.


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Bluebird Care Trafford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Bluebird Care Trafford is calculated as follows: ( (72 Excellents x 5) + (8 Goods x 4) ) ÷ 80 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Trafford is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (3)

Rebecca

Rebecca Zartarian

Job Title: Director and Registered Manager

Joined: 2022

Rebecca became Director of Bluebird Care Trafford in September 2022. Her Bluebird Care achievements include her Cheshire West franchise being awarded Outstanding by the CQC and being a Top 20 Provider in Wales for four consecutive years, starting in 2019, for the Flintshire franchise.  


Rebecca comes with lots of skills in management and leadership. She supports the growth of the business whilst also supporting the operational side. Rebecca enjoys meeting the customers whilst conducting reviews out in the community. She is also keen on finding ways to engage with the local community and will be developing links which will be beneficial to both carers and customers.


Rebecca is passionate about promoting career pathways linked to Health and Social Care and can quite often be found giving talks to local school and college pupils about opportunities available to them.


Rebecca is the Registered Manager for England, ensuring all regulations are met by the Care Quality Commission.


Simon

Simon Robinson

Job Title: Director

Joined: 2022

Along with Rebecca, Simon became the Director of Bluebird Care Trafford in September 2022.  Simon's Bluebird Care achievements were establishing the Cheshire West and Flintshire franchise back in 2010 with the goal of providing high-quality home care in people's own homes.  A CQC rating of Outstanding was achieved, demonstrating his ability to provide quality service.  In Flintshire this was proven by being awarded the Top 20 Homecare Provider for Wales, for 4 consecutive years, starting back in 2019.


Simon's background in customer service management for retailers and banks has driven his desire to ensure that we constantly meet the customer's needs and expectations.  He has a passion for care and has built his business on the cornerstones of the business which are: QUALITY, SERVICE, VALUE and TRUST.


Simon is proud to work alongside the Bluebird Care Trafford team.


Danielle

Danielle Dykeman

Job Title: Office Administrator & Accounts Assistant

Joined: 2022

Danielle started with Bluebird Care Trafford in 2017 as a Care Assistant, however, she would often be put on the rota to help out at the office, which gave her the confidence and experience to move into an Administration role in due course. As time has progressed, Danielle has relished taking on additional responsibilities including that of Accounts Assistant.   


With a previous background in customer service and hospitality, Danielle is perfectly placed to be the first point of contact for visitors to our office.


Before going on to have her son with her partner, Danielle completed a degree in Exercise, Physical Activity and Health at the University of Salford. Whilst he was young, she returned to college and achieved a Level 3 qualification in Body Therapy, followed by an Advanced Technical Diploma in Complimentary Therapies.  As you can see, by her own admission Danielle has a thirst for learning!


Although her current role with us is quite a diversion from her original career intentions, Danielle says:


 “I love my job… it can be challenging at times, but I like to be able to improve processes and help things to become more streamlined; I find it really satisfying when I can find a resolution to a problem”.


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