Bluebird Care Central Bedfordshire

The Rufus Centre, Steppingley Road, Bedford MK45 1AH
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9.4 16 Reviews
  • Bluebird Care Central Bedfordshire, Bedford
Bluebird Care Central Bedfordshire offers high quality homecare.

It provides a care service to younger people, people living with dementia, those with a physical disability, older people and those with sensory impairments.

Skilled staff are provided with the necessary support including coaching, shadowing experienced staff and regular supervision to ensure they give the highest quality care.

Each and every home care client is treated with respect and dignity thanks to Bluebird's caring, trained staff.

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Care Provided by Bluebird Care Central Bedfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Emma Taylor (Registered Care Manager)

Bluebird Care Central Bedfordshire Reviews (16)

9.4

Bluebird Care Central Bedfordshire has a Review Score of 9.4 (9.350) out of 10, based on 6 reviews in the last 2 years. Over all time Bluebird Care Central Bedfordshire has 16 reviews.

Overall Experience

  • 13
  • 3
  • 0
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Date Published

16
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10

Review from M H (Sister of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, I found the service provider to be of high quality. The carers treated my sister with the greatest of dignity and respect, no task was too much for them. They were punctual, compassionate, friendly incredibly competent and made the whole family feel that my sister was in good hands
right through her end-of-life care. My sister always looked forward to her visits. Thank you goes to the office staff too who were always there to offer advice. I would highly recommend Bluebird Care.

Reply from Tammie Cooper, Director at Bluebird Care Central Bedfordshire

Thank you. It was an absolute pleasure supporting your sister.


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Review from Mark W (Son of Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional competence from all the wonderful carers and duties carried out with the greatest welfare of the customer with detail to the customer's individual needs with utmost care, all with a happy, cheerful and professional manner. The office team and admin provider essential back-up to the carers
and notifying the customer of necessary changes needed with contact to occupational therapists and district nurses if needed. My mum was cared for by Bluebird Care for seven years, as care needs increased, Bluebird were there to support. Thank you all so much. Tremendous company, exceptional carers, lovely people.

Reply from Tammie Cooper, Co-ordinator at Bluebird Care Central Bedfordshire

Thank you for your kind words, you're a son in a million, always supportive to her needs and nothing was too much trouble. A very lucky lady to have had you in her life. The carers all miss your mum, always a kind word to say about her and the cups of tea were always welcomed, especially on those extra cold days!


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Review from Peter S (Husband of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Bluebird Care. All the care workers are very nice and supportive. Office team always flexible and understanding. They turn up on time or let us know if running late. I would recommend Bluebird care.

Reply from Tammie Cooper, Co-ordinator at Bluebird Care Central Bedfordshire

Thank you, we are so pleased you are happy with our service we provide.


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Review from C S (Granddaughter of Client) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so very much for all you did to make our family holiday to holiday park possible and as special as it was.
I am so pleased I was able to make my granny's wish a reality. I am so grateful for the excellent care you gave.
Granny loved the adapted lodge and it's woodland surroundings and
having us all around her, especially her great-grandchildren.
She enjoyed having a shower and being able to use a flushing toilet which we wish we could provide her at home.
Thank you for being so timely and for providing flexibility when required. It really was a fantastic service you provided.

Reply from Tammie Cooper, Co-ordinator at Bluebird Care Central Bedfordshire

Thank you for your kind words. It was lovely to be a part of your 4 generations family holiday. We hope to see you again very soon!


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Review from R L (Daughter of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Office staff have always accommodated any queries we may have had on any particular issues. A reasonably good level of consistent staff which has helped with the understanding of the user's regular needs. We have learnt the need for carers' notes to be very specific to ensure requests are adhered to.

Reply from Tammie Cooper, DIrector at Bluebird Care Central Bedfordshire

Thank you very much for taking the time to review Bluebird Care Central Bedfordshire.


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Review from V R (Daughter of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing support given to my mum. The carers were all fantastic, friendly and professional. I wouldn't have trusted another agency to have supported her. She loved their visits and looked forward to a chat with them all.

Reply from Emma Taylor, Manager at Bluebird Care Central Bedfordshire

Hi, thank you for your lovely feedback, so glad we could be there for you both.


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Review from Betty D (Mother of Client) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything runs smoothly. Carers do a good job and are happy doing it. I get a regular rota so I know who is coming. Carers arrive on time and are very nice to my daughter and treat her with dignity. Overall we are very happy.

Reply from Lily Breadon, Careers and Live In at Bluebird Care Central Bedfordshire

Thank you so much for your kind words. It means a lot to us all at Bluebird Care.


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Review from Paul B (Son of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers visiting my mother were kind and sympathetic to her needs. Visits were increased as necessary and the new carers were equally quick to form a relationship that was sometimes difficult to achieve. Well done Bluebird for employing the best!

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Review from Christine L (Daughter of Client) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers all seem great, however, one is much more shall we say 'laid back' on her visits, tending to sit and read the paper, rather than interact with Dad as the others do. The others are great at chatting to him, despite the fact that you can't really understand what he is saying. I've had a few
phone calls from the carers when they've noticed something that isn't quite right. I appreciate these calls as again it shows they are watching out for him properly.

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Review from B R (Son of Client) published on 15 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has an excellent structure in place and they have been providing the care service to meet my mother's needs. The majority of staff are polite, professional and understanding. The management do their best to resolve any concerns and make improvements to maintain good standards.

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Review from S S (Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service both with care and administration. All carers are very kind, caring, helpful, and dignified with their work. They are a friendly face to look forward to seeing. The office staff is very friendly and helpful with any queries and sort things out quickly.

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Review from Paul B (Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is blind with two stomas. She gets a care call every morning to help her shower, dress and change her bags. All the lovely Bluebird Carers are kind, courteous and friendly and they are always punctual to the best of their ability.
They take their time to do the best job they can with no rushing.
The
office will always try to accommodate any last-minute changes to time due to appointments or illness.

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Review from Peter (Friend of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always on time, always polite and treat my friend with respect. Nothing is too much trouble. They routinely wear aprons and gloves, and now are also wearing masks to comply with Covid-19 guidance.
I would gladly recommend them to others in the area.

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Review from Christine D (Client) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a good level of service. The carers vary in experience and can vary in actions carried out. I don’t have a lot for them to do, but the majority carry out the tasks that I need help with. If I ask for help in other areas, the majority will do it for me.

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Review from Lynne A (Daughter of Client) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to stay with my mum for 3-weeks during the Covid-19 lockdown because she'd had a fall and the paramedics did not want to take her to the hospital due to the coronavirus prevalent in the hospital. My mum had bruises, chest infection and a UTI. This then put me in the unusual position of seeing
the care given to my mum by Bluebird. I can only say at how impressed I was with the support, care and time given to her; nothing was too much trouble, and she received outstanding attentiveness at all times with compassion and patience. Even during these difficult times, Bluebird sent in regular carers so my mum knew most of them and was, therefore, comfortable to have them in her home.


I wholeheartedly recommend Bluebird as a company, and although not the best of circumstances to have been in at the time, I am pleased to have seen how kind and caring the staff are who work for them.


Thank you.


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Review from Julie T (Daughter of Client) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care is extremely efficient in delivering personal care to my father. They are very patient with him and sympathetic to his requirements. They all say how much they enjoy visiting him. They are very quick to respond to any queries we have had.

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Current Review Score: 9.4 (9.350)

Overview of Review Score

The Review Score of 9.4 (9.350) out of 10 for Bluebird Care Central Bedfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Bluebird Care Central Bedfordshire is calculated as follows: ( (27 Excellents x 5) + (9 Goods x 4) ) ÷ 36 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Central Bedfordshire is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Bluebird Care

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Bluebird Care

Date: Thursday 31 Mar 2022 More details

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Frequently Asked Questions about Bluebird Care Central Bedfordshire

What Type of Services does Bluebird Care Central Bedfordshire offer?

Bluebird Care Central Bedfordshire offers Home Care.

How many Carers does Bluebird Care Central Bedfordshire employ?

Bluebird Care Central Bedfordshire employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Central Bedfordshire to verify any information. View our terms and conditions. Bluebird Care Central Bedfordshire has a Platinum Service – more info.