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Bluebird Care Chiltern & Dacorum has a Review Score of 9.8 (9.848) out of 10, based on 11 reviews in the last 2 years. Over all time Bluebird Care Chiltern & Dacorum has 22 reviews.
Review from Carol K (Daughter of Client) published on 21 February 2025
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Reply from Dawn Forey, Manager at Bluebird Care Chiltern & Dacorum
Thank you for your kind comments, we are pleased you were happy with the service received. Kind Regards.
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Review from Keeley W (Daughter of Client) published on 14 January 2025
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Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum
Thank you for taking the time to provide these kind comments. We are pleased to hear that you are happy with the care provided to your father. Many thanks, Hayley.
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Review from S H (Son of Client) published on 13 January 2025
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Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum
Thank you for your kind comments, we are pleased you were happy with the care provided. Best wishes, Hayley.
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Review from Beth V (Granddaughter of Client) published on 16 October 2024
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Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum
Thank you for your kind comments. We are pleased that you were happy with the service received. Kind regards, Hayley.
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Review from Charles H (Husband of Client) published on 17 May 2024
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Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum
Thank you for your kind comments, we are pleased you are happy with the service. Many thanks, Hayley.
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Review from Laura S (Daughter of Client) published on 2 May 2024
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Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum
Thank you for your kind comments, we are very pleased to hear you are happy with Bluebird Care.
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Review from S P (Daughter of Client) published on 13 March 2024
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Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum
Thank you for your kind feedback and for taking the time to complete this review, we will pass your comments over to the team. We are very pleased to hear you are happy with Bluebird Care.
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Review from Nanette S (Daughter of Client) published on 12 March 2024
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Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum
thank you for your kind comments and for taking the time to complete this review. We value all feedback and will pass this onto the team.
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Review from P C (Client) published on 11 March 2024
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Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum
Thank you very much for your kind comments and for taking the time to complete the review.
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Review from N F (Son of Client) published on 11 March 2024
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Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum
Thank you for your kind comments and for taking the time to complete this review. We are pleased to hear you are happy with Bluebird Care.
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Review from W B (Client) published on 8 March 2024
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Reply from Hayley Plaster, Care Manager at Bluebird Care Chiltern & Dacorum
Thank you for your kind comments and for taking the time to complete the review.
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Review from Annie L (Wife of Client) published on 15 December 2022
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Reply from Kelly Green, Manager at Bluebird Care Chiltern & Dacorum
Thank you for taking the time to respond we are pleased you have been happy Bluebird Care.
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Review from David G (Son of Client) published on 5 December 2022
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Reply from Kelly Green, Manager at Bluebird Care Chiltern & Dacorum
Thank you for taking the time to complete your feedback. I am pleased to see things have improved, and the care is consistent for Dad.
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Review from S W (Relative of Client) published on 2 March 2022
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Reply from Fiona Murphy, Director at Bluebird Care Chiltern & Dacorum
Thank you for your kind words; we really appreciate you taking the time out to write this lovely review.
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Review from M P (Daughter of Client) published on 4 January 2022
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Reply from Fiona Murphy, Director at Bluebird Care Chiltern & Dacorum
Thank you for taking the time to write this review, we all really appreciate it.
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Review from C N (Daughter of Client) published on 8 December 2021
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Reply from Fiona Murphy, Director at Bluebird Care Chiltern & Dacorum
Thank you for taking the time to write this lovely review, we really do appreciate it.
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Review from J J (Client) published on 7 July 2021
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Reply from Fiona Murphy, Director at Bluebird Care Chiltern & Dacorum
Thank you for your review, this means a lot to us and we are very grateful.
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Review from J P (Client) assisted by family/friend published on 6 June 2021
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Reply from Fiona Murphy, Director at Bluebird Care Chiltern & Dacorum
Thank you for your lovely review, it is much appreciated by the whole team.
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Review from Ian J (Client) published on 20 January 2021
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Reply from Fiona Murphy, Director at Bluebird Care Chiltern & Dacorum
Thank you for your kind words, the staff really appreciate this.
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Review from Madeleine F (Client) published on 10 November 2020
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Reply from Fiona Murphy, Director at Bluebird Care Chiltern & Dacorum
Thank you so much for taking the time to write such a lovely review, this is much appreciated by us all.
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The Review Score of 9.8 (9.848) out of 10 for Bluebird Care Chiltern & Dacorum is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.848 for Bluebird Care Chiltern & Dacorum is calculated as follows: ( (58 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 66 Ratings = 4.848
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Chiltern & Dacorum is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Aug 2019
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Job Title: Registered Care Manager
Joined: 2013
I started working for Bluebird Care in 2013 as a care worker with no experience. Previous to this I was working in bars and cafés as a bar attender / kitchen assistant. My mother suffered with M.S and had carers visiting most of her adult life, right up until she passed away at a young age of 48, I felt care was a great industry for me to get involved in and wanted to be able to make a difference.
As soon as I started as a care worker, I felt the values of Bluebird Care were very close to my heart. Roughly a year later I had completed my level 2 NVQ in Health and Social Care and was promoted to Care Supervisor. I really enjoyed being support for the team and our service users. I was in this role for around 5 years, after completing my level 3 in Health and Social Care, I was then promoted to Care Coordinator. Coordinating care is not an easy task but I feel the team responded well to me and saw me as a role model within the company.
Since May 2023 I have been Care Manager for both teams (Watford & Three Rivers and Chiltern & Dacorum) – receiving my registration in October 2023. I am currently completing my level 5 in leadership and management. I very much enjoy my role and challenges that come with it. I am always looking for ways to expand my professional development.
In my own time I enjoy reading a good thriller / mystery book and spending time with my family and friends.
Job Title: Office Manager
Joined: 2010
I started my career with Bluebird Care in June 2010 as a supervisor, after a short time I then went onto become a Care Co-Ordinator, as the company expanded, I started a new role as Office Administrator and am now Office & Finance Manager.
I love the fact that we are helping people to stay in their own homes with good quality care & Support
Job Title: Care Coordinator
Joined: 2019
My grandfather was diagnosed with vascular dementia in 2018, after witnessing his daily struggles and assisting him with his personal care, doctors/hospital appointments and shopping I thought I would try a change in career. I joined bluebird care in 2019 as an inexperienced carer, very quickly into my new role I realised I had found my passion. Caring for those who need it the most. Some days I would be the only person our customers would see, I found great joy in putting a smile on their faces whilst I was visiting. My confidence greatly improved with the amazing support I received from not only my care team but from the office team too. I was then given the opportunity to join our emergency on call team, the responsibility of this position helped my confidence and knowledge grow further. I gained my Level 2 Diploma in Adult social care whilst working in the community and performing my on-call duties. In 2023 I was given the opportunity to cover some maternity leave within the office as Care Supervisor.
Shortly after I was promoted to Care Coordinator for the Chiltern and Dacorum team. I am currently completing my level 3 diploma in adult social care. I have also gained several qualifications surrounding Dementia and recently became a dementia friend.
I enjoy spending time with my family, playing mini golf, board games and watching movies. I love going to the theatre and so far, my favourite production has to be Matilda. I’m also a collector of monopoly’s I currently have 32 different versions and growing including one from the 1940’s. I am also a fully qualified swimming teacher.
Job Title: Care Supervisor
Joined: 2017
I started working for Bluebird Care as a care worker in July 2017. Previous to this I worked in a residential home, due to working in different care environments I now know that I prefer homecare due to the care being more person centred and less institutional.
I worked for the Watford & Three Rivers team for 5 years before I was promoted to Care Supervisor for the Chiltern & Dacorum team. I absolutely loved the job right from the start. I feel like I have achieved so much working with Bluebird Care. I enjoy meeting the new customers and being support for the care team and existing customers.
I have completed both levels 2 & 3 of the NVQ in Health and Social Care. I am very happy in my role and loving every minute of it. I have recently come back from maternity leave; I enjoy swimming with my son and spending time with family.
Job Title: Care Supervisor
Joined: 2014
I started my career in care 7 years ago when I joined Bluebird Care, before that I worked for a distribution company for 20 + years in HR/Payroll. I decided I wanted a change in career, after speaking to a friend who also works for Bluebird Care I was convinced this was something I needed to pursue.
When I started my career as a Carer it was very apparent very quickly this was absolutely the right choice. I really embraced my role as Carer and became more confident each day with the lovely customers I would visit and the great team of Carers I worked with. I gained my Level 2 in Health and Social Care and started to support the office team with admin tasks when needed whilst still working in community as a Carer. I then had an amazing opportunity to cover some maternity leave in the office as a Care Supervisor, during this time I completed my Level 3 in Health and Social Care which I am so proud of.
I am now a permanent member of the office team in the role as a Care Supervisor for the Chiltern area and the Live In Care team. I really enjoy my role as I still have contact with our Customers and all the Carers, as well as starting up new care packages. My move into Care has been so rewarding and the best decision I made 7 years ago.
In my own time I enjoy spending time with my Husband and family and enjoy holidays and social outings!
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