Bluebird Care Chiltern & Dacorum

Unit 34, The Metro Centre, Dwight Road, Watford WD18 9SB
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9.8 22 Reviews
  • Bluebird Care Chiltern & Dacorum, Watford
Bluebird Care Chiltern & Dacorum offer a range of care from 30 minute checks to 24 hour live in care.

Their staff are highly experienced and are able to care for people with dementia, as well as those with physical disabilities.

They offer compassionate care that is tailored to the individual, enabling them to stay living in their own homes and retain their independence.

Care Provided by Bluebird Care Chiltern & Dacorum

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dawn Forey (Manager)

Funding & Fees Guide for Bluebird Care Chiltern & Dacorum

  • Prices
  • Based on assessment, please contact the office for more information


Bluebird Care Chiltern & Dacorum Reviews (22)

Total of 22, showing 21-22
9.8

Bluebird Care Chiltern & Dacorum has a Review Score of 9.8 (9.848) out of 10, based on 11 reviews in the last 2 years. Over all time Bluebird Care Chiltern & Dacorum has 22 reviews.

Overall Experience

  • 17
  • 5
  • 0
  • 0
  • 0

Date Published

22
4
6
11
11
Overall Experience  Overall Experience 5.0 out of 5

It is always a delight to welcome a member of your team when she arrives to assist me. No problem is too bothersome and all assistance is willingly and completely carried out, plus always time for a friendly chat before she leaves - and yes I do have my lifeline on!
Many thanks for all your help and
consideration.

Reply from Fiona Murphy, Director at Bluebird Care Chiltern & Dacorum

Thank you for your lovely response, we really appreciate it.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My husband has been using Bluebird Care for six months now and overall I can say every carer has been 100% brilliant. All the carers show great concern and are very professional towards caring for my husband. I would recommend Bluebird Services to anyone in need of care and support at home.

Reply from Fiona Murphy, Director at Bluebird Care Chiltern & Dacorum

Many thanks for taking the time to write this lovely review, we really appreciate it. We are delighted you are happy with the care we are providing and as always will feed this back to our Care workers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Bluebird Care Chiltern & Dacorum is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Bluebird Care Chiltern & Dacorum is calculated as follows: ( (58 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 66 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Chiltern & Dacorum is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (5)

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Hayley Plaster

Job Title: Registered Care Manager

Joined: 2013

I started working for Bluebird Care in 2013 as a care worker with no experience. Previous to this I was working in bars and cafés as a bar attender / kitchen assistant. My mother suffered with M.S and had carers visiting most of her adult life, right up until she passed away at a young age of 48, I felt care was a great industry for me to get involved in and wanted to be able to make a difference.


As soon as I started as a care worker, I felt the values of Bluebird Care were very close to my heart. Roughly a year later I had completed my level 2 NVQ in Health and Social Care and was promoted to Care Supervisor. I really enjoyed being support for the team and our service users. I was in this role for around 5 years, after completing my level 3 in Health and Social Care, I was then promoted to Care Coordinator. Coordinating care is not an easy task but I feel the team responded well to me and saw me as a role model within the company.


Since May 2023 I have been Care Manager for both teams (Watford & Three Rivers and Chiltern & Dacorum) – receiving my registration in October 2023. I am currently completing my level 5 in leadership and management. I very much enjoy my role and challenges that come with it. I am always looking for ways to expand my professional development.


In my own time I enjoy reading a good thriller / mystery book and spending time with my family and friends.


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Dawn Forey

Job Title: Office Manager

Joined: 2010

I started my career with Bluebird Care in June 2010 as a supervisor, after a short time I then went onto become a Care Co-Ordinator, as the company expanded, I started a new role as Office Administrator and am now Office & Finance Manager.


I love the fact that we are helping people to stay in their own homes with good quality care & Support


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Jodie Stanley

Job Title: Care Coordinator

Joined: 2019

My grandfather was diagnosed with vascular dementia in 2018, after witnessing his daily struggles and assisting him with his personal care, doctors/hospital appointments and shopping I thought I would try a change in career. I joined bluebird care in 2019 as an inexperienced carer, very quickly into my new role I realised I had found my passion. Caring for those who need it the most. Some days I would be the only person our customers would see, I found great joy in putting a smile on their faces whilst I was visiting. My confidence greatly improved with the amazing support I received from not only my care team but from the office team too. I was then given the opportunity to join our emergency on call team, the responsibility of this position helped my confidence and knowledge grow further. I gained my Level 2 Diploma in Adult social care whilst working in the community and performing my on-call duties. In 2023 I was given the opportunity to cover some maternity leave within the office as Care Supervisor.


Shortly after I was promoted to Care Coordinator for the Chiltern and Dacorum team. I am currently completing my level 3 diploma in adult social care. I have also gained several qualifications surrounding Dementia and recently became a dementia friend.


I enjoy spending time with my family, playing mini golf, board games and watching movies. I love going to the theatre and so far, my favourite production has to be Matilda. I’m also a collector of monopoly’s I currently have 32 different versions and growing including one from the 1940’s. I am also a fully qualified swimming teacher.


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Becky Hennessy

Job Title: Care Supervisor

Joined: 2017

I started working for Bluebird Care as a care worker in July 2017. Previous to this I worked in a residential home, due to working in different care environments I now know that I prefer homecare due to the care being more person centred and less institutional.


I worked for the Watford & Three Rivers team for 5 years before I was promoted to Care Supervisor for the Chiltern & Dacorum team. I absolutely loved the job right from the start. I feel like I have achieved so much working with Bluebird Care. I enjoy meeting the new customers and being support for the care team and existing customers.


I have completed both levels 2 & 3 of the NVQ in Health and Social Care. I am very happy in my role and loving every minute of it. I have recently come back from maternity leave; I enjoy swimming with my son and spending time with family.


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Elaine Kyne

Job Title: Care Supervisor

Joined: 2014

I started my career in care 7 years ago when I joined Bluebird Care, before that I worked for a distribution company for 20 + years in HR/Payroll. I decided I wanted a change in career, after speaking to a friend who also works for Bluebird Care I was convinced this was something I needed to pursue.


When I started my career as a Carer it was very apparent very quickly this was absolutely the right choice. I really embraced my role as Carer and became more confident each day with the lovely customers I would visit and the great team of Carers I worked with. I gained my Level 2 in Health and Social Care and started to support the office team with admin tasks when needed whilst still working in community as a Carer. I then had an amazing opportunity to cover some maternity leave in the office as a Care Supervisor, during this time I completed my Level 3 in Health and Social Care which I am so proud of.


I am now a permanent member of the office team in the role as a Care Supervisor for the Chiltern area and the Live In Care team. I really enjoy my role as I still have contact with our Customers and all the Carers, as well as starting up new care packages. My move into Care has been so rewarding and the best decision I made 7 years ago.


In my own time I enjoy spending time with my Husband and family and enjoy holidays and social outings!