Bluebird Care Milton Keynes

Suite 1, Interchange Business Centre, Howard Way, Milton Keynes MK16 9PY
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9.8 28 Reviews
  • Bluebird Care Milton Keynes, Milton Keynes
Bluebird Care Milton Keynes is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care’s team offers a wide range of services from personal care, medication and mealtime support to full live-in care. They can also help with prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keep customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Milton Keynes

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Kelly Mennim (Registered Care Manager)

Bluebird Care Milton Keynes Reviews (28)

Total of 28, showing 1-20
9.8

Bluebird Care Milton Keynes has a Review Score of 9.8 (9.814) out of 10, based on 20 reviews in the last 2 years. Over all time Bluebird Care Milton Keynes has 28 reviews.

Overall Experience

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Date Published

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Review from Judith H (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in the dark regarding the care system, which was new to me, when it came to choosing a care company to meet my dad's needs. He came to live with us after being a resident in a care home for seven months but I was unable to provide personal care on my own. Following an initial meeting with the
supervisor and my dad, I went ahead and booked Bluebird Care. The whole team of carers who visit are amazing and I have every confidence in them. Nothing is too much trouble, arrive with a smile on their face and a cheery "Good morning". They make sure dad is comfortable before they leave. I have also used their 'sit in service' on a couple of occasions, whilst attending my own appointments. It is comforting to know that dad is being looked after and I can concentrate on myself for a while.

Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you for taking the time to leave this great review. I am so pleased that we have been able to help and that your Dad has been supported so well by our care team.


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Review from T T (Daughter of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Milton Keynes are first class. I have nothing but praise for the care providers and contact with the office staff. From first contact to date, Bluebird have been totally professional and nothing is too much trouble. I have no hesitation in recommending Bluebird Care Milton Keynes.

Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you so much for this wonderful review. I am delighted that you are so pleased with the service provided.


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Review from Alix H (Daughter of Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been highly responsive to our changing care needs and has managed to make additional visits on all the occasions I have requested them, including to and from hospital appointments. As the sole family carer for my mother, this has been extremely valuable. My mother finds the Bluebird carers
very reassuring and kind. On the few occasions when I have had cause to comment on little lapses these have been dealt with immediately. Communication with the team is very good indeed.

Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you for taking the time to leave us a review. It's great to hear that you have been so happy with the service and communication with the team. Many Thanks


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Review from L H (Daughter of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bluebird Team has been supportive when helping my Dad with personal care, and have taken the time to get to know him and his ways. Everyone who has supported Dad has shown patience and respect, and it's reassuring to know he's in safe hands.

Reply from Catherine Slater, Assistant Director at Bluebird Care Milton Keynes

Thank you for your kind words. We really enjoy looking after your dad.


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Review from C B (Daughter of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service and attention to detail from the first meeting with one of the staff through to the ongoing care from the team.
Gives me such peace of mind knowing he is so well cared for would highly recommend.
They think for themselves and go above and beyond and are really caring.

Reply from Catherine Slater, Assistant Director at Bluebird Care Milton Keynes

Thank you so much for your kind words. I am so happy you are happy with our team. We really enjoy taking care of your dad.


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Review from Christina M (Wife of Client) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of carers came to assist my husband (who has Alzheimer's and Parkinson's) and myself (after a total hip replacement op), from 15th June 2024. They have been a fantastic team of Carers who have shown so much care, compassion and friendliness to us both. They have been such a help to my husband
who enjoys walking with our daughter's dog. Nothing was too much trouble for them. Thank you very much. Would recommend Bluebird Carers to anyone who needs help.

Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you so much for taking the time to leave this review. I am so glad to hear that the carers have done such a great job for you both.


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Review from S G (Daughter of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provide friendly, professional care and support. They are flexible in the tasks they undertake and in adjusting visit times to suit the client. We would certainly recommend them as a care agency.

Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you so much for this great review. I am delighted that you are happy with the service we have provided.


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Review from Sue S (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with the care provided to our elderly parents by Bluebird Care over the last two years since Mum and Dad moved to a care village and have needed between two and four calls a day to address their needs, including Alzheimer's. The carers administer medications and carry out personal
care and domestic tasks with compassion and patience. We are also so impressed with the management at Bluebird Care: the supervisor liaises closely with me and my sister ensuring we are aware immediately of any issues of concern and she works with us to resolve them quickly and effectively. She ‘knows’ our parents and has made such efforts to get to know and work with us. This is so crucial when you are relying on others to provide critical daily care to your parents without which they could not live independently in a care village in their own home in their late 80s. We cannot praise the supervisor enough for facilitating this and giving us the confidence to rely on her and her team to support our parents.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Milton Keynes

Thank you so much for leaving such a positive and detailed review. I am delighted to hear that you are happy with the care your parents have received and with how you have been supported by our supervisor. Many thanks.


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Review from Dawn R (Sister of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with their care and service, anything I ask they carry out. My sister's illness develops rapidly and her care needs increase but these are always met without any complaint by all the carers. They are a friendly team and really care about their patients. If things take a little more
time than is allocated the carers go above and beyond to meet my sister's needs. Their supervisors get back to you almost immediately and I am always aware when they are coming with a weekly schedule sent to me and the visibility of online whenever I need it.
The previous carers she had had case to complain regularly but I can rest easy with Bluebird and do not have any further stress about whether they will visit or not. Thank you Bluebird I am more than happy with your service and would recommend them to anyone.

Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you so much for this lovely review. I am delighted that you are happy with the care provided by Bluebird Care and I will be sure to pass your thanks on to the carers in the team.


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Review from Frances R (Niece of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird were responsive and sensitive and helped my aunt whilst she was recovering from surgery. We are all very grateful. They sat her down and worked within her needs and her budget.
When my aunt recovered and could manage her own personal care again, Bluebird were very flexible and remained supportive.
My aunt was very impressed with all of her carers.
Thank you.

Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you so much for taking the time to leave us a review. I am delighted that we were able to help support your aunt in her recovery and that she was happy with all of her carers.


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Review from Tessa H (Daughter of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care is absolutely amazing and the staff have built up such a good relationship with my mum from day one. All the staff are extremely well trained in their care which has enabled a better quality of life for both my mum and stepdad.

Reply from Catherine Slater, Digital Marketing Manager at Bluebird Care Milton Keynes

Thank you so much for taking the time to leave a review! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!


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Review from Tracy C (Daughter of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has not only supported my mum but has been there for me too. I have felt Mum has always been in safe hands, she has got to look forward to her visits.
The care provided has been friendly and encouraging, always happy to do a crossword with Mum or just sit and chat.
Thank you, Bluebird.

Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you so much for your kind review. I am delighted that we have been able to help.


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Review from B F (Client) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird kindly and willingly took me on after I had a bad fall causing a proximal humerous fracture of my leading arm, plus huge bruising in other places. I had been let down at the point of discharge from hospital by a care firm who had agreed to come each day from discharge until not needed, so 10/10
for Bluebird coming to my rescue!
I felt particularly lucky as I had continuity of carers, ie in the main, I was sent the same 3/4 girls each week, which makes life a lot easier as one didn’t have to explain everything from scratch each time. The carers were lovely to have about the place and were very willing to do any little job in addition to the personal care, which was the prime reason I needed them.
The staff at the office were brilliant in that there was no fuss if I needed to change a time for hospital visits etc., and the issue was dealt with on the spot. I would have no hesitation in turning to Bluebird again, nor in recommending them to others.

Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you so much for taking the time to leave this review. I am delighted that you were so happy with the care and support you received from Bluebird Care.


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Review from Julie N (Daughter of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers have been visiting my father at home for more than three years. Knowing they visit and keep an eye on him when I can’t gives me enormous peace of mind. Some of the carers have been coming all that time so know Dad very well, and newer members of the team seem to learn quickly and provide
the same level of care. The administrative team are very responsive and always let me know if there’s a (very rare) problem with a scheduled visit, and have sorted any issues out quickly and professionally. I trust them all hugely and wouldn’t have been able to keep Dad in his own home for so long without them. As his care needs undoubtedly increase I’ll have no hesitation in discussing alternative care plans with them.

Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you so much for your lovely feedback. We are pleased that you have been so happy with your father's care and will pass your comments on to the team.


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Review from P W (Power of Attorney of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It took a lot of research to find the right care company and I'm so glad I chose Bluebird. Nothing is too much trouble for them and my friend has been treated with courtesy and dignity at all times. All my questions and requests are dealt with in a timely manner and I really can't fault the wonderful
service from both the carers and the office staff. My friend is absolutely delighted with all the carers and looks forward to their daily visits so she has someone to chat to. They do her washing, cleaning and food shopping. They get her up each day, dressed, showered or washed and then make breakfast and lunch and if time permits they'll take her out for lunch. As she often says to me, "What would I do without these kind and wonderful people?" At the early stages of her illness my friend made me promise to keep her in her own home and with Bluebird's help I feel really confident that I will be able to keep that promise.

Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you so much for taking the time to leave this wonderful review. Your kind words are greatly appreciated and we will be sure to pass them on to the staff.


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Review from R H (Daughter-in-law of Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care, Milton Keynes has some lovely carers with excellent communication skills and my family member really enjoys their visits. These carers take a genuine interest and will let me know if they have any ideas about ways we can improve my family member's quality of life - I really appreciate
this. The office staff are always kind and courteous and do their absolute best to provide consistency in the team of care staff - not an easy task in rural areas.

Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you very much for your kind review. Your positive feedback means a lot to our team.


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Review from A W (Daughter of Client) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that came to look after my mother were always caring, friendly to all members of the family whenever they met up and were always respectful of some of the more intimate moments. A credit to all the girls we had contact with.

Reply from Catherine Slater, Assistant Director at Bluebird Care Milton Keynes

Thank you for your kind review. Your mother is fondly remembered by many of us here at Bluebird Care.


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Review from Richard A (Husband of Client) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird helped to care for my lovely wife for just over 5 years. Initially, my wife was semi-mobile but unfortunately became bedbound not long after starting with Bluebird meaning that the care package we had had to change overnight. This was no problem for Bluebird such is their depth of caring knowledge
and using the equipment provided by occupational health was no issue for them at all as they have their own training facilities in-house. Of course, carers come and go but my wife was always attended by one experienced carer (we had to have 2 in attendance) and either a carer from a different round covering or a trainee being mentored. Over the years we were extremely fortunate to have an exceptional carer who would sit with my wife three days a week and would mentor other carers in best practice at all times. During this period that my wife received this wonderful care she was attended four times a day by ladies who became her friends rather than the term carer. That is important to remember!

Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you so much for your kind words. It was a pleasure to care for your lovely wife and she is greatly missed by all of us here at Bluebird Care.


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Review from Suzanne W (Daughter of Client) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been receiving care from Bluebird Carer for the last 9 months. They help him with personal care in the mornings, help him do his exercises to strengthen his muscles, put washing on, remind him to take his medication, he now enjoys a bath and a shave and in the evening they heat him up
something to eat amongst other chores. My father, although was sceptical about receiving help initially, now looks forward to the visits. It’s lovely for him to have different people to talk to. He has a lovely team of carers whom help me to take care of my father and it’s much appreciated. Communication is good between the carers and myself and I’m happy with the support that they offer my father.

Reply from Catherine Slater, Director at Bluebird Care Milton Keynes

Thank you for taking the time to leave us this feedback. We are so pleased to hear that you are happy with the care your father is receiving.


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Review from M S (Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very fortunate to have my care needs supported by Bluebird. The carers are all well-trained, excellent communicators and very aware of my needs. I have got to know my set of carers very well. They are all amazing. I never feel rushed, I feel listened to and my dignity is respected at all times.

Reply from Catherine Slater, Assistant Director at Bluebird Care Milton Keynes

Thank you so much for your kind feedback. We are pleased that you have been so happy with your care and will pass your comments on to the team.


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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Bluebird Care Milton Keynes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Bluebird Care Milton Keynes is calculated as follows: ( (96 Excellents x 5) + (22 Goods x 4) ) ÷ 118 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Milton Keynes is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

David

David Howard

Job Title: Director

Joined: 2012

After graduating from university many years ago with a degree in Law, David joined the Ministry of Defence where he performed many roles including spells in consultancy, policy advice, the press office and as the senior civil servant overseeing Schools for the children of British military schools overseas. In 2011, he led a team to reduce the size of the MOD civil service by 25% and as part of that work managed to devise his own exit, so that he could change career and open Bluebird Care (Milton Keynes). His interest in the care sector started several years earlier when his sister suffered a catastrophic accident which left her quadriplegic. David is married with two grown-up children, five grandchildren and a dog. Hailing from Wales, David enjoys all sports and has had a lifelong love affair with Liverpool Football Club, which has caused him enjoyment and heartache in equal measure.


Catherine

Catherine Slater

Job Title: Director

Joined: 2019

Catherine grew up in Milton Keynes and lives in Newport Pagnell with her husband and three children. After graduating from the University of Liverpool with a degree in Modern History and Politics, Catherine worked in advertising sales for a London publishing house before travelling the world and then returning to university to study for a PGCE in secondary education.  She joined Bluebird Care in 2019 as an Assistant Director after working as head of the History department in a local secondary school for 10 years. 


Catherine has recently completed a Level 5 Leader in Adult Care Apprenticeship and is now a Director of Bluebird Care Milton Keynes responsible for the day-to-day running of the business. 


Kelly

Kelly Mennim

Job Title: Registered Care Manager

Joined: 2023

Kelly joined Bluebird Care in November 2023 as Deputy Care Manager, predominantly looking after the Northampton territory. She grew up in Cumbria before settling in Northampton in 2000. Kelly attended Northampton College completing a BTEC in Health and Social care and later went on to complete her level 3 NVQ. Kelly was a Quality Assurance Manager and then Deputy Manager for another care provider for nine years, undertaking many different roles and establishing herself in the private care sector.


Kelly took on the challenge of becoming Registered Manager for Bluebird Care Milton Keynes in December 2024 and is looking forward to her future within Bluebird Care. Kelly feels Bluebird is the perfect fit for her due to the shared ethos on person centred care and going the extra mile to make a difference to someone's life.


When not at work, Kelly is busy at home with her long-term partner, their two teenage daughters and two doggies!


Gemma

Gemma Wilson

Job Title: Supervisor

Joined: 2015

Gemma joined Bluebird Care as a care assistant in September 2015, Although it was her first job in care, she quickly grew into the role. After returning from maternity leave in 2017, she volunteered to join the office team and became a part-time coordinator.  She later took on the coordinator role full-time, although she continued to provide care to some of her long-term customers.  


More recently Gemma has taken on the role of Supervisor which has seen her move away from day-to-day rostering, focussing instead on arranging and overseeing care for our customers. She is often the first person customers will meet from Bluebird Care as she carries out the majority of new care assessments.  


Frequently Asked Questions about Bluebird Care Milton Keynes

What Type of Services does Bluebird Care Milton Keynes offer?

Bluebird Care Milton Keynes offers Home Care.

How many Carers does Bluebird Care Milton Keynes employ?

Bluebird Care Milton Keynes employs 56 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Milton Keynes to verify any information. View our terms and conditions. Bluebird Care Milton Keynes has a Platinum Service – more info.