Bluebird Care Milton Keynes has a Review Score of 9.8 (9.814) out of 10, based on 20 reviews in the last 2 years. Over all time Bluebird Care Milton Keynes has 28 reviews.
Review from Edna T (Wife of Client) published on 23 February 2023
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Reply from Catherine Slater, Director at Bluebird Care Milton Keynes
Thank you so much for your lovely review and kind words about our staff. We are delighted to have been able to help both you and your husband.
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Treated with Dignity
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Review from Robert L (Son of Client) published on 11 November 2021
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Reply from Catherine Slater, Assistant Director at Bluebird Care Milton Keynes
Thank you so much for taking the time to leave this review; we will be sure to pass these comments on to our staff. Your feedback is greatly appreciated, as providing high-quality care is incredibly important to us.
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Treated with Dignity
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Review from Anne (Daughter of Client) published on 28 April 2021
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Reply from Catherine Slater, Assistant Director at Bluebird Care Milton Keynes
Thank you so much for taking the time to leave this review. We will ensure that your kind remarks are passed on to the ladies who cared for your mother.
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Review from Jill S (Friend of Client) published on 20 April 2021
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Reply from Catherine Slater, Assistant Director at Bluebird Care Milton Keynes
Thank you so much for your review. Your feedback is greatly appreciated.
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Review from Lesley R (Wife of Client) published on 19 April 2021
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Reply from Catherine Slater, Assistant Director at Bluebird Care Milton Keynes
Thank you so much for taking the time to leave this wonderful review. Your kind words are greatly appreciated and we will be sure to pass them on to the staff.
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Value for Money
Review from Brian P (Son of Client) published on 9 April 2021
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Reply from Catherine Slater, Assistant Director at Bluebird Care Milton Keynes
Thank you so much for your review; I will ensure that your kind words are passed on to your mother's carers.
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Value for Money
Review from Alan H (Husband of Client) published on 16 July 2020
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Reply from David Howard, Director at Bluebird Care Milton Keynes
It is always very gratifying to receive compliments from our customers. I will make sure that they are passed on to our fantastic care staff.
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Review from Linda (Client) published on 18 October 2019
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Reply from Catherine Slater at Bluebird Care Milton Keynes
Thank you so much for your kind review and positive feedback.
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The Review Score of 9.8 (9.814) out of 10 for Bluebird Care Milton Keynes is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.814 for Bluebird Care Milton Keynes is calculated as follows: ( (96 Excellents x 5) + (22 Goods x 4) ) ÷ 118 Ratings = 4.814
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Milton Keynes is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Jun 2019
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Recipient:
Bluebird Care
Date: Wednesday 31 May 2023 More details
Recipient:
Bluebird Care
Date: Thursday 31 Mar 2022 More details
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Job Title: Director
Joined: 2012
After graduating from university many years ago with a degree in Law, David joined the Ministry of Defence where he performed many roles including spells in consultancy, policy advice, the press office and as the senior civil servant overseeing Schools for the children of British military schools overseas. In 2011, he led a team to reduce the size of the MOD civil service by 25% and as part of that work managed to devise his own exit, so that he could change career and open Bluebird Care (Milton Keynes). His interest in the care sector started several years earlier when his sister suffered a catastrophic accident which left her quadriplegic. David is married with two grown-up children, five grandchildren and a dog. Hailing from Wales, David enjoys all sports and has had a lifelong love affair with Liverpool Football Club, which has caused him enjoyment and heartache in equal measure.
Job Title: Director
Joined: 2019
Catherine grew up in Milton Keynes and lives in Newport Pagnell with her husband and three children. After graduating from the University of Liverpool with a degree in Modern History and Politics, Catherine worked in advertising sales for a London publishing house before travelling the world and then returning to university to study for a PGCE in secondary education. She joined Bluebird Care in 2019 as an Assistant Director after working as head of the History department in a local secondary school for 10 years.
Catherine has recently completed a Level 5 Leader in Adult Care Apprenticeship and is now a Director of Bluebird Care Milton Keynes responsible for the day-to-day running of the business.
Job Title: Registered Care Manager
Joined: 2023
Kelly joined Bluebird Care in November 2023 as Deputy Care Manager, predominantly looking after the Northampton territory. She grew up in Cumbria before settling in Northampton in 2000. Kelly attended Northampton College completing a BTEC in Health and Social care and later went on to complete her level 3 NVQ. Kelly was a Quality Assurance Manager and then Deputy Manager for another care provider for nine years, undertaking many different roles and establishing herself in the private care sector.
Kelly took on the challenge of becoming Registered Manager for Bluebird Care Milton Keynes in December 2024 and is looking forward to her future within Bluebird Care. Kelly feels Bluebird is the perfect fit for her due to the shared ethos on person centred care and going the extra mile to make a difference to someone's life.
When not at work, Kelly is busy at home with her long-term partner, their two teenage daughters and two doggies!
Job Title: Supervisor
Joined: 2015
Gemma joined Bluebird Care as a care assistant in September 2015, Although it was her first job in care, she quickly grew into the role. After returning from maternity leave in 2017, she volunteered to join the office team and became a part-time coordinator. She later took on the coordinator role full-time, although she continued to provide care to some of her long-term customers.
More recently Gemma has taken on the role of Supervisor which has seen her move away from day-to-day rostering, focussing instead on arranging and overseeing care for our customers. She is often the first person customers will meet from Bluebird Care as she carries out the majority of new care assessments.
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