Bluebird Care Sevenoaks

87 St Johns Hill, Sevenoaks TN13 3PE
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9.8 17 Reviews
  • Bluebird Care Sevenoaks, Sevenoaks
Bluebird Care Sevenoaks is a premium Homecare agency dedicated to preserving the independence and improving the quality of life of vulnerable adults – such as those with challenges around mobility, sensory impairment and dementia – by offering sustainable solutions to some of the problems often associated with frailty, living alone and isolation.

With meticulous attention to infection prevention and control measures, customers can rest assured their care assistants are aware of the risks and how they can be mitigated.

The agency provides a range of home care services, including daily visits, overnight support and live-in care, typically to assist people with personal care and hygiene, meal preparation, managing and administering medication, light housework, shopping and accompaniment on trips outside the home.

However the aim is to do more than simply deliver practical support that meets people’s basic needs: staff aim to go the extra mile so that the customers really get the most out of life – for instance, doing crosswords together, partnering for Scrabble or bridge, resurrecting old hobbies or pursuits, gardening and even assisting with technology, such as laptops, mobile devices and email.

All of this offers older adults around Sevenoaks a realistic alternative to residential care, in order that they can continue to live independent and connected lives in the comfort and safety of home, surrounded by cherished memories and where important social networks can be preserved.

All care assistants are carefully vetted, trained to a high-level and regularly supervised by an experienced, professional and local office team never more than a few miles away.

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Care Provided by Bluebird Care Sevenoaks

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Charlotte Gore (Registered Manager)

Funding & Fees Guide for Bluebird Care Sevenoaks

  • Prices

  • From £27.85 per hour

  • Fees for Over Night & Live-in Care available on request

Bluebird Care Sevenoaks Reviews (17)

9.8

Bluebird Care Sevenoaks has a Review Score of 9.8 (9.805) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Sevenoaks has 17 reviews.

Overall Experience

  • 16
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Date Published

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Review from Christine B (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was not keen to have help in her home at the start, the staff that came were kind and considerate and Mum soon began to actually look forward to their visits. Knowing they are checking on her gives me peace of mind and I like being able to check the logs each time they visit to know
what care Mum has received from them.

Reply from Charlotte Gore, Manager at Bluebird Care Sevenoaks

Thank you for taking the time to review the care received by Bluebird Care Sevenoaks. We are so glad to hear that Mum is enjoying the visits provided by her regular carers and the peace of mind it gives yourself!


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Review from G B (Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, my experience of the service provider (Bluebird Care) has been a very positive one.
The carers are friendly and polite and do their job very well. As the client or representative is important to set out the tasks to be done as everyone's needs are different and you tell the carer on each visit
and tweak the jobs to be done on a given day and will get the most out of the the service.
One other good point is that the carers are very reliable, will always turn up on time (traffic depending).
Their invoicing is clear and always regular and their dedicated accounts team is approachable and answer any queries that come up.
My only gripe and it's in the terms and conditions is that if you need to cancel the appointment, you must give 28 days notice or you will be charged for a missed for it. I think it could more flexible, such as allowing two missed appointments every six months, allow an alternative appointment if one is available.

Reply from Charlotte Gore, Manager at Bluebird Care Sevenoaks

Thank you for taking the time to leave us a review regarding the service you are currently receiving. We are so glad to hear your experience to date is, overall, a positive one. Feedback is extremely important to us and we shall ensure this is passed on to the appropriate member of the team.


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Review from Sean F (Son of Client) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful carers and the visits are very beneficial to my father. very helpful carers and the visits are very beneficial to my father. Very helpful carers and the visits are very beneficial to my father.

Reply from Charlotte Gore, Manager at Bluebird Care Sevenoaks

Thank you for taking the time to review the care provided by Bluebird Care Sevenoaks. It is so lovely to hear you and your father are happy with the service!


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Review from Angela N (Daughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Sevenoaks have looked after my mother for over a year and we have been very pleased with the care they have provided. The carers are very hardworking, very thoughtful and always taking account of her wishes. As my mother's care needs have increased, Bluebird has accommodated this as well
as providing additional temporary cover when I am away. I would highly recommend them.

Reply from Charlotte Gore, Manager at Bluebird Care Sevenoaks

Many thanks for your kind words, Angela, and taking the time to leave such a positive review! We are so glad we have been able to accommodate your mother's changing needs and also assist when you are away! We are so glad you are pleased with the service being received.


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Review from Richard W (Client) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird provided me with friendly and reassuring assistance around my home. There are many tasks which I find difficult or somewhat hazardous because of my age and balance issues. I also take comfort in the knowledge that should my condition deteriorate in the future I will be well cared for by a professional
team.

Reply from Charlotte Gore, Manager at Bluebird Care Sevenoaks

Thank you for taking the time to review our services at Bluebird Care Sevenoaks! We are glad to hear such positive feedback on the service we provide!


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Review from Caroline S (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, supportive staff, my mum is always pleased to see them. Helpful at communicating any health issues they’ve noticed or any items that my mum might need. Kind and encouraging. Have helped my mum improve her strength with little bits of exercise when possible.

Reply from Charlotte Gore, Manager at Bluebird Care Sevenoaks

Many thanks for your kind words! It is a pleasure caring for your mum and we are so pleased to hear that the care provided is having such a positive impact for your mum's strength and well-being.


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Review from S R (Daughter of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received excellent care from Bluebird Care. Our live-in carer for Dad is outstanding. She does everything that we need to make sure he is comfortable and safe. The office provides a very responsive service - ready to help out when needed. Kind and caring.

Reply from Charlotte Gore, Manager at Bluebird Care Sevenoaks

Thank you for sharing your positive experience with our live-in care service. We are so happy to hear that the support provided by the live-in carer is working so well for your father!


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Review from Chris G (Husband of Client) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has early-onset dementia and was initially supported with domiciliary care once, twice and then three times a day and then subsequently with live-in care supplemented by domiciliary support.
The live-in carers have generally stayed for a considerable length of time which has ensured continuity
of care and during their leave periods Bluebird have generally been able to arrange for repeat replacements. The live-ins have all been kind, caring and extremely helpful.
The domiciliary carers are also been excellent, and it has been particularly helpful to have at least some 'regulars' who know their way around and how to deliver support tailored to my wife's particular situation.
Bluebird Sevenoaks management communicates well and is proactive in advising when occasional cover issues arise.

Reply from Charlotte Gore, Manager at Bluebird Care Sevenoaks

Thank you for reviewing your experience so far with Bluebird Care Sevenoaks. We are so glad we have been able to support your wife over the past few years, firstly with domiciliary care and then transitioning to live-in care. It is great to hear you are happy with the overall care for your wife from our domiciliary team, live-in team and from the staff based in our office.


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Review from Pam W (Niece of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has had varying needs over the past year and I have been impressed with the way that Bluebird has adapted the care as her health deteriorates. I live far away so cannot see her as often as I would like, but the app is really useful as a quick daily guide. She now needs a lot of carers and they
all do their best to ensure her comfort and deal with her changing moods and awareness. Some have been visiting for quite a while, others on a more recent basis, but all remember her favourite topics of conversation and try to draw her towards these to give her confidence and familiarity. A challenging job for the staff and they remain calm and personable. Thank you.

Reply from Charlotte Gore, Manager at Bluebird Care Sevenoaks

Thank you for taking the time to leave us such a positive review. The staff have been extremely fond of supporting your Aunt for many years within our domiciliary care team and now our live-in care team. Your feedback is very appreciated!


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Review from J S (Daughter of Client) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are grateful for the calm and considerate way the carer looks after our father and the reassurance, knowing she is looking after him gives us. I value being able to read notes the following day to know how things are going and am able to trust the carer will contact me if there are any concerns.

Reply from Charlotte Gore, Manager at Bluebird Care Sevenoaks

Thank you for providing such positive feedback. We are so pleased to hear of your positive experience of support from a live-in carer. I am glad to hear that our online system enables you to keep up to date with the care being provided to your father.


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Review from C H (Niece of Client) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the team very helpful. They appear to be well-informed about the situation and are keeping a close eye on what is required at each stage of my aunt's deterioration, offering suggestions and ideas.

Reply from Charlotte Gore, Manager at Bluebird Care Sevenoaks

Thank you for taking the time to review Bluebird Care Sevenoaks. We are so pleased to hear your positive experience using our service for your aunt!


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Review from Diane T (Daughter of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer has always been very supportive and helpful. She has always resolved any issue we may have had. My brother and I have no outstanding concerns about Bluebird Care. We are very happy with the service.

Reply from Charlotte Gore, Manager at Bluebird Care Sevenoaks

Many thanks for your review, your feedback is very much appreciated!


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Review from P H (Son of Client) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very helpful and adaptable as circumstances change. Good feedback if any concerns via e-mail or phone as necessary. Carers show good initiative and are willing to take on tasks to help out with their patients.

Reply from Charlotte Gore, Manager at Bluebird Care Sevenoaks

Thank you so much for taking the time to review Bluebird Care Sevenoaks, we are very pleased to learn you are happy with the service your parents are receiving!


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Review from Tim B (Son of Client) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's carer always has a cheery manner and immediately gets on with the tasks at hand. She always shows my father respect and encourages his independence. Her patient approach has won over his confidence.

Reply from Charlotte Gore, Manager at Bluebird Care Sevenoaks

Thank you for taking the time to write us a review and providing such positive feedback regarding your father's carer! It is lovely to hear the positive impact this has had on the care your father is receiving.


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Review from Joanna M (Daughter of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and level of care received so far by all the ladies who care for my mum has been outstanding. As her daughter, I feel totally happy that she is in the best hands and her needs are fully met. Communication is always swift and good.

Reply from Charlotte Gore, Manager at Bluebird Care Sevenoaks

Thank you for taking the time to review our service. We are so pleased to read your positive feedback about our service!


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Review from P T (Client) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am glad I've got Bluebird because I know they will be on time and will keep me updated if any problems. I am alone here just me and my cat. Once we are bathed, fed and dressed in the morning that's us sorted and I am happy.

Reply from Ben Davie, Director at Bluebird Care Sevenoaks

Thank you for your valued feedback, very pleased to read we've been successful at enabling you to continue to live happily at home with your cat!


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Review from Phyllis P (Client) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, I have been very satisfied with the care that Bluebird Care Sevenoaks have given me. All the carers who have attended me have been very caring and considerate. I am very grateful to all staff.

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Bluebird Care Sevenoaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Bluebird Care Sevenoaks is calculated as follows: ( (70 Excellents x 5) + (17 Goods x 4) ) ÷ 87 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Sevenoaks is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

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Charlotte Gore

Job Title: Registered Care Manager

Joined: 2013

Charlotte joined the office team as a Care Coordinator in 2013, responsible for organising her customers'/carers' weekly schedules – a fast-paced role which she enjoyed as it kept her on her toes whilst retaining contact with her favourite customers. After a brief spell with a local competitor, Charlotte is happy to be part of the Bluebird Care family again.  


Since returning to Bluebird Care in Late 2019 Charlotte progressed to Deputy Manager before becoming Registered Manager in December 2022. Charlotte enjoys the new challenges in her role of Care Manager.


Charlottes is extremely passionate about delivering high-quality home care to people within the local community and is proud to be part of the Bluebird Care Sevenoaks team.


Frequently Asked Questions about Bluebird Care Sevenoaks

What Type of Services does Bluebird Care Sevenoaks offer?

Bluebird Care Sevenoaks offers Home Care.

How many Carers does Bluebird Care Sevenoaks employ?

Bluebird Care Sevenoaks employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Sevenoaks to verify any information. View our terms and conditions. Bluebird Care Sevenoaks has a Platinum Service – more info.