Bluebird Care has made this a very special transition for Mum. All the carers have been excellent
Carole B (Daughter of Client)
Bluebird very quickly set up 24/7 live-in care. His carer was absolutely fantastic
Sally D (Daughter of Client)
I look forward to someone coming, companionship and someone to have a laugh with.
C C (Client)
Full assessments of needs provided at no cost.
We do not charge for care reviews or ongoing review of care.
All fees are based on assessment and dependency needs.
We operate on a minimum of 3 hrs per week service order.
Please note - as a service, we do not provide 15-minute visits unless it is in addition to a current care package meeting needs.
Bluebird Care Stamford, Rutland, Peterborough & Oundle has a Review Score of 9.8 (9.819) out of 10, based on 26 reviews in the last 2 years. Over all time Bluebird Care Stamford, Rutland, Peterborough & Oundle has 85 reviews.
Review from S S (Client) published on 21 November 2023
Submitted via Postal Card •
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you so much for your review! We have been so happy and privileged to support you over the years and are delighted to continue to. Thank you for being with Bluebird Care, we are delighted that you continue to be pleased with your support with us.
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Review from Jackie L (Client) published on 15 November 2023
Submitted via Postal Card •
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thanks so much for your review. It's a pleasure to help and support you. Your feedback will be passed on to our team.
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Review from J B (Client) published on 14 November 2023
Submitted via Postal Card •
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you for your kind review and for taking the time to do it. We aim for excellence in our service and appreciate all feedback to achieve this. Many thanks for your kind words, we will feed this back to the care team.
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Review from Ingrid B (Client) published on 3 October 2023
Submitted via Postal Card •
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you so much for your kind review. We are so pleased you are happy with your care and support. Thank you for trusting and choosing Bluebird Care.
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Review from A B (Daughter of Client) published on 24 July 2023
Submitted via Postal Card •
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you so much for your review. We are delighted that you are so happy with your care and support. Thank you for choosing Bluebird Care to support you and your family member. We are very happy to have you with us.
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Review from M F (Client) assisted by family/friend published on 23 March 2023
Submitted via Postal Card •
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you so much for your kind review and feedback. We are so pleased you are happy. Your Care Manager will be in contact with you directly to discuss the rosters for you to help ensure these are received. Thank you for being part of Bluebird Care.
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Review from E Y (Client) published on 19 March 2023
Submitted via Postal Card •
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you so much for your lovely review. We are delighted that you are happy with the care and support that you received from us and our service - it is always our aim.
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Review from Michael C (Client) published on 22 July 2022
Submitted via Website •
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Review from N H (Son of Client) published on 9 May 2022
Submitted via Website •
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Our aim is to provide the best possible care to those we support, and it is something we take very seriously. We are sorry we haven’t met your expectations; this isn’t the service we aim to deliver. There have been discussions privately with you to help further and come to a resolution; I have sent you a private message so that we can discuss in more detail.
Kindest regards.
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Review from D B (Client) published on 29 March 2022
Submitted via Postal Card •
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you so much for your review - we really do appreciate the time and effort it takes to do them. It is so nice to hear that you are having a very positive experience with your carers - our standards are extremely high and our carers work so hard to ensure their customers are safe and well. Many thanks again - Bluebird Care
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Review from Nicola A (Daughter of Client) published on 20 December 2021
Submitted via Website •
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you Nicola for taking the time to review our services and carers - we are so grateful for your kind words and we are delighted you have been so happy with the initiative and quick response from our office. Many thanks
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Review from F G (Client) published on 16 September 2021
Submitted via Postal Card •
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you so much for this fantastic review - we really appreciate you taking the time to thank our carers, they absolutely love to receive this feedback. It is so nice to hear that you had some laughs with your carers too. We wish you every success in the future and look forward to working with you again sometime in the future. Kindest regards from all at Bluebird Care.
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Review from Sally D (Daughter of Client) published on 13 September 2021
Submitted via Website •
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you so much for taking the time to review our Live-in Care services - our team are always delighted to hear that we made a real difference to your Father. We are so glad your Dad was supported to live in his own home, his Carer enjoyed her time with him and speaks of him fondly. Kindest regards for the future.
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Review from C C (Client) published on 15 July 2021
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you so much for this wonderful review - our carers and wider team are so grateful you took the time to do it. It really does mean a lot to us to receive this type of feedback, it makes it all worthwhile.
Many thanks - Kelly
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Review from M B (Client) published on 15 July 2021
Submitted via Postal Card •
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you for taking the time to review our carers, they really appreciate you taking the time to complete these reviews, they mean so much to our staff and our business. Thank you again - Kelly
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Review from Patricia B (Client) published on 11 June 2021
Submitted via Website •
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you so much for your wonderful review, it means so much to all of us that you took the time to do this, we are extremely grateful. Our carers love to hear what a great job they are doing and this truly made our day. Kindest regards Kelly Combes (Marketing Coordinator)
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Review from Hilary A (Client) published on 1 June 2021
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you so much for your review Hilary, it is so nice to hear that you are having such a positive experience and getting so much out of your Bluebird Care visits. We hope you continue to enjoy your independence, our carers love chatting with you too, companionship is such an important part of their job. Kindest regards Kelly Combes - Marketing Coordinator.
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Review from June B (Client) published on 14 April 2021
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you so much for your kind words and review, June, it is greatly appreciated. We're so happy to hear you are enjoying your visits and you are finding your experience with Bluebird Care so positive.
Many thanks, Leisa MacKenzie - Owner & Director
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Review from A M (Client) published on 24 March 2021
Submitted via Postal Card •
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you so much for your kind words; they really do mean a lot to us and our carers. We very much appreciate the efforts you have gone to, to review our services. Many thanks.
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Review from A T (Wife of Client) published on 15 March 2021
Submitted via Postal Card •
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Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle
Thank you for taking the time to review our service.
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The Review Score of 9.8 (9.819) out of 10 for Bluebird Care Stamford, Rutland, Peterborough & Oundle is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.819 for Bluebird Care Stamford, Rutland, Peterborough & Oundle is calculated as follows: ( (133 Excellents x 5) + (16 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 155 Ratings = 4.819
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Stamford, Rutland, Peterborough & Oundle is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Nov 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
Response by Bluebird Care Stamford, Rutland, Peterborough & Oundle to this inspection report
Established in 2011, we care & support over 100 customers
throughout Stamford, Rutland, Peterborough and Oundle to remain
independent & in their own home.
Rated 'Outstanding' by the
Care Quality Commission in 2018, we are dedicated to holding customer
care and satisfaction at the centre of everything we do.
Every care plan is customised, individual, meeting each of our customers individual needs, preferences and wants, who we work with closely to ensure the best care.
A complete range of care from companionship & trips out, through to personal care, support with medication, meal preparation, shopping, domestic support, sleep in and waking night care, calls range from 30 minute visits to 24 hour live in care, 7 days a week. Our Care team are fully trained, police checked, vetted and supported. We can also provide specialist care for stroke, Dementia, Parkinson and end of life
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Job Title: Company Director
Joined: 2011
Leisa is a Director of Bluebird Care (Peterborough & Rutland). Leisa jointly owns and manages Bluebird Care (Peterborough & Rutland) with Tim. With over 10 years' experience in customer focused and service industries, her roles have relied heavily on providing high-quality customer service to all customers which she continues to be passionate about, leading with person-centred care and focus at the core of her values with us.
Determined to bring her passion about customer service to the business ensuring excellent care is provided and experienced by all of our customers and team alike.
Upon starting the business, Leisa committed to being hands-on, delivering care out in the field alongside our care team to our customers. Leisa's drive and passion for wanting care to be the best it can be, the way she would want any family member of her own to experience, and for Care as a Career and a vocation, has led the way to the achievements Bluebird Care. Investing in training, service and support, this has helped to make us the best local provider of care in the home, and the employer of choice throughout Stamford & Rutland.
Leisa says: "I am so proud of what we stand for in care and what we achieve each day within Bluebird Care. Caring and supporting over 100 customers throughout Stamford & Rutland to remain at home and promote their independence and choice and knowing we do so with the best people making our wonderful team is amazing. I, with my team, am dedicated to ensuring only the best for our customers and team alike and strive every day to make a positive difference in care. We are lucky to be able to do so and it is so rewarding. Our team are second to none!"
Job Title: Company Director
Joined: 2011
Director, Tim Carey, worked extensively in the international printing industry, working in Asia, Europe and the USA as a Sales Director for 17 years, gaining a wide and varied wealth of sales, marketing and management skills.
After suffering an accident in 2009, in which Tim broke his neck and dislocated his spine, Tim underwent several months of rehabilitation whereby the care he received was a contributing factor in regaining the full use of his mobility.
The ability to gain access to and receive high-quality care, be it for physical disabilities or mental issues and illnesses, is crucial to people being able to lead full and productive lives, Tim understands first hand the impact this has and how beneficial it is.
Together with Leisa, Tim is passionate about delivering the highest quality of care to all their customers and making a positive impact on their lives.
"Having had our own experiences of finding and using care, as well as delivering care directly to our customers, both Leisa and I know and understand just how important it is to find excellent care that is personal to you.
Because of this, we ensure that we understand the needs, wants and preferences of each of our customers which is paramount to deliver outstanding care. We ensure that each customer is treated as an individual understanding the customer's needs, wants and their objectives in receiving care.
Our views, values and ethos of how care should be provided and experienced by both our customers, their families and the carers who have chosen a career in care are strong and principled around the highest quality of service and care. We are here to provide the highest, most dignified and professional service that our customers require, want and deserve. And we are proud that this is what we achieve, every day and are privileged to be able to this every day.
Job Title: Registered Care Manager
Registered Care Manager
Job Title: Care Co-Ordinator
Care Co-Ordinator
Job Title: Community Care Manager
Charley supports both our new and existing customers by helping to ensure that each and every person's care, meets their specific needs, by assessing, reviewing and working with each customer and their family/support, to create the care needed for them.
Charley heads and supports our team of carers in the field with each customer, helping support, train and coach, to really ensure that they can be the best in their field, deliver the highest standard of care and really make a difference each day.
Job Title: Community Care Manager
As a Community Care Manager, Michelle supports new customers navigating starting care by completing new customer assessments and creating their person-centred care package, getting them up and running. Michelle also leads members of our care team to support them in ensuring the best care is delivered and they have the right support and training to do this, to be the best they can be in their roles.
Michelle says:
"It's such a wonderful feeling seeing the customers thrive and enjoy the care and support you have arranged and put in place. Supporting our carers in delivering the customer's care and support needs, is a delightful feeling.
Seeing the customer often take a complete 360 change as the correct care and support is in place, is the most rewarding feeling for me."
Michelle's original career was in retail, as well as volunteering as a Samaritan and is passionate about wanting to make a difference in people's everyday lives.
"When I joined Bluebird Care, I was new to care – and certainly hit the ground running, it did not take me long before I realised, I had found my calling! I started in Bluebird Care as a part-time carer. I gained great pride and job satisfaction in my work knowing I was making a difference every day with the customers I supported, it wasn’t long before I progressed along the Bluebird Care career pathway and completed my NVQ in Health and Social care"
Job Title: Community Care Manager
Kirsty is a valued member of our team, joining our team of Community Care Managers. Kirsty helps to ensure the best care with our existing and new customers through supporting to assessing your care needs, setting up specific, person-centred care and support plans, and reviews of care to ensure that all care is meeting our customers' care and life needs.
Kirsty is also a key support to our Care Team, for both domiciliary and live-in care, helping and supporting them to deliver the best care through management support, training, and care.
Job Title: Office Administration Manager
Office Administration Manager
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Stamford, Rutland, Peterborough & Oundle to verify any information. View our terms and conditions. Bluebird Care Stamford, Rutland, Peterborough & Oundle has a Platinum Service – more info.