Bluebird Care Stamford, Rutland, Peterborough & Oundle

16 Wharf Road, Stamford PE9 2EB
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9.8 85 Reviews
  • Bluebird Care Stamford, Rutland, Peterborough & Oundle, Stamford
With 15 years in business, Bluebird Care Stamford & Rutland, Peterborough & Oundle provides high-quality homecare and support services across both of its offices to keep customers safe and comfortable in their own homes.

The Home Care Provider offers a unique choice of flexible homecare and support services tailored to the needs of the individual, 24 hours a day, 365 days a year.

The service can range from a 30-minute visit to a night-sitting service to 24-hour live-in care. Care can be provided to cover a short-term illness, or respite care because the usual carer is having a break. Whatever the need, Bluebird Care's dedicated homecare team are happy to discuss all requirements.

The care offered can include flexible homecare solutions that range from washing, bathing, toileting, dressing, administering medication, help with getting up in the morning and back into bed at night. The agency also offers a companionship service for customers, as well as help with household chores, like ironing, cleaning, cooking and shopping.

All Bluebird Care employees undergo extensive training in all aspects of care provision and have had an enhanced DBS check.

It is the attention to detail that makes Bluebird Care different and this, in turn, enables their customers to live safely in the comfort of their home, they are passionate about keeping their customers safe, secure and happy in their own homes.

Care Provided by Bluebird Care Stamford, Rutland, Peterborough & Oundle

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jessica Chambers (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Stamford, Rutland, Peterborough & Oundle

  • Prices
  • Full assessments of needs provided at no cost.
    We do not charge for care reviews or ongoing review of care.
    All fees are based on assessment and dependency needs.


    We operate on a minimum of 3 hrs per week service order.


    Please note - as a service, we do not provide 15-minute visits unless it is in addition to a current care package meeting needs.


Bluebird Care Stamford, Rutland, Peterborough & Oundle Reviews (85)

Total of 85, showing 21-40
9.8

Bluebird Care Stamford, Rutland, Peterborough & Oundle has a Review Score of 9.8 (9.819) out of 10, based on 26 reviews in the last 2 years. Over all time Bluebird Care Stamford, Rutland, Peterborough & Oundle has 85 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I have been with Bluebird for 10 years and the service is fantastic, carers and manager are amazing.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your review! We have been so happy and privileged to support you over the years and are delighted to continue to. Thank you for being with Bluebird Care, we are delighted that you continue to be pleased with your support with us.


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Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the carers and office.
Friendly and happy to help.
Always on time.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thanks so much for your review. It's a pleasure to help and support you. Your feedback will be passed on to our team.


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Overall Experience  Overall Experience 4.0 out of 5

Generally good. The carer always comes at the agreed time or within 15 minutes time.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you for your kind review and for taking the time to do it. We aim for excellence in our service and appreciate all feedback to achieve this. Many thanks for your kind words, we will feed this back to the care team.


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Overall Experience  Overall Experience 5.0 out of 5

My Bluebird Care carers are fantastic. They help me to remain in my own home.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your kind review. We are so pleased you are happy with your care and support. Thank you for trusting and choosing Bluebird Care.


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Overall Experience  Overall Experience 5.0 out of 5

We have been using Bluebird Care for a few years now for Mum and what an amazing company it is. The girls that care for Mum go above and beyond, nothing is too much trouble. The community care manager has really worked hard to give Mum the service she has received and putting the extra call in place
so quickly. I would definitely recommend Bluebird Care to friends and family.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your review. We are delighted that you are so happy with your care and support. Thank you for choosing Bluebird Care to support you and your family member. We are very happy to have you with us.


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Overall Experience  Overall Experience 4.0 out of 5

Very good and caring. Once they get used to me they know exactly what to do and help with extras. The email rota is still not coming through.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your kind review and feedback. We are so pleased you are happy. Your Care Manager will be in contact with you directly to discuss the rosters for you to help ensure these are received. Thank you for being part of Bluebird Care.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service I receive. Carers arrive on time and are flexible in responding to any necessary tasks. They work professionally and keep records of any significant events in my circumstances. I value their help.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your lovely review. We are delighted that you are happy with the care and support that you received from us and our service - it is always our aim.


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Overall Experience  Overall Experience 5.0 out of 5

I have had Bluebird Care for two years now and what I value most is the company and how friendly they are. Bluebird have a good crew and they are all smashing. I get on with all of the carers, they are all simply wonderful, nothing is ever too much for them, no matter who comes, we all get on just the
same. I really enjoy having someone come in a couple of times per week and check that I am medically ok and look after me.

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Overall Experience  Overall Experience 1.0 out of 5

If you raise a complaint, instead of rectifying it with some form of service recovery they cancel the contract. Had issues with the accounts department, terrible service from a few of the carers, and the managing director is not very helpful at all.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Our aim is to provide the best possible care to those we support, and it is something we take very seriously. We are sorry we haven’t met your expectations; this isn’t the service we aim to deliver. There have been discussions privately with you to help further and come to a resolution; I have sent you a private message so that we can discuss in more detail.
Kindest regards.


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Overall Experience  Overall Experience 4.0 out of 5

Carers are always on time, wear shoe coverings and do everything asked of them.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your review - we really do appreciate the time and effort it takes to do them. It is so nice to hear that you are having a very positive experience with your carers - our standards are extremely high and our carers work so hard to ensure their customers are safe and well. Many thanks again - Bluebird Care


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Overall Experience  Overall Experience 5.0 out of 5

I needed to find two live-in carers to look after my Mum, and I am so pleased I contacted Bluebird. They have all worked so hard to put a package in place in a very short time before current carers left no mean feat this close to Christmas! They did a very thorough assessment of Mum’s needs and then
found two lovely ladies to carry out her care. These ladies were trained on Mum’s particular needs before they arrived so all ready to start.
It’s early days but I am so reassured that Mum will get the care, kindness and support she deserves.
Thank you, Bluebird!

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you Nicola for taking the time to review our services and carers - we are so grateful for your kind words and we are delighted you have been so happy with the initiative and quick response from our office. Many thanks


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Overall Experience  Overall Experience 5.0 out of 5

I have just had Bluebird Care for 2 weeks after an operation on my hand and would like to convey my sincere thanks to you all. The preliminary and final visits were informative and I appreciated the flexibility to accommodate my needs. The carers were all very kind and efficient, punctual, cheerful
and we had many laughs. They make me feels as if I was their only patient they never flustered or in a hurry. I shall recommend Bluebird to everyone and shall come back to you, no doubt. I can't whether you were good value for money because this is the first time I've needed help. A huge thank you to all.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for this fantastic review - we really appreciate you taking the time to thank our carers, they absolutely love to receive this feedback. It is so nice to hear that you had some laughs with your carers too. We wish you every success in the future and look forward to working with you again sometime in the future. Kindest regards from all at Bluebird Care.


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Overall Experience  Overall Experience 5.0 out of 5

My father was having respite care in a care home having got very confused with a urine infection combined with Alzheimer's disease. He couldn't cope at home on his own and didn't want to stay in a care home. Bluebird very quickly set up 24/7 live-in care. His carer was absolutely fantastic, she quickly
got to know him as a person. She kept him and his home immaculate and you never felt a stranger was living in his house. Unfortunately, he had a stroke and died after 8 very happy weeks in his own home.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for taking the time to review our Live-in Care services - our team are always delighted to hear that we made a real difference to your Father. We are so glad your Dad was supported to live in his own home, his Carer enjoyed her time with him and speaks of him fondly. Kindest regards for the future.


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Overall Experience  Overall Experience 5.0 out of 5

I look forward to someone coming, companionship and someone to have a laugh with. They help to get me out and about and generally knowing someone will be here. My carers are fine and get on very well with them and enjoy spending the time with them. They are really helpful. Bluebird are great

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for this wonderful review - our carers and wider team are so grateful you took the time to do it. It really does mean a lot to us to receive this type of feedback, it makes it all worthwhile.
Many thanks - Kelly


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Overall Experience  Overall Experience 3.0 out of 5

No complaints. The carers arrive promptly and are generally very polite and efficient.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you for taking the time to review our carers, they really appreciate you taking the time to complete these reviews, they mean so much to our staff and our business. Thank you again - Kelly


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Overall Experience  Overall Experience 5.0 out of 5

The fact that they turn up, I have never had a case of nobody turning up or turn up too late without a phone call. I value their help that they give me, they help me with getting ready in the morning and do things that I can no longer do properly. Nothing is ever too much for them to do. They always
go above and beyond to help make things easier. They are always doing the little things that others wouldn't think of and that's just great. They are very caring and I enjoy their visits very much.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your wonderful review, it means so much to all of us that you took the time to do this, we are extremely grateful. Our carers love to hear what a great job they are doing and this truly made our day. Kindest regards Kelly Combes (Marketing Coordinator)


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Overall Experience  Overall Experience 5.0 out of 5

Most of the help is valuable, knowing that if I can't do something someone will be coming to help me do the tasks that I struggle with. I like having someone new to chat with each day and I like them showing me their new technology. I like that nothing is too much for them and they even cook my meals
at times as it's nice to know that I can take a day off every now and then, I like to be as independent as possible.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your review Hilary, it is so nice to hear that you are having such a positive experience and getting so much out of your Bluebird Care visits. We hope you continue to enjoy your independence, our carers love chatting with you too, companionship is such an important part of their job. Kindest regards Kelly Combes - Marketing Coordinator.


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Overall Experience  Overall Experience 5.0 out of 5

I really like knowing that someone is coming in to see me and help start me for the day. I find the girls who come all really lovely and very helpful, they are always very bright and cheerful which is really lovely to see. Nothing is ever too much. I really love that they are always happy to have a
really good chat.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your kind words and review, June, it is greatly appreciated. We're so happy to hear you are enjoying your visits and you are finding your experience with Bluebird Care so positive.
Many thanks, Leisa MacKenzie - Owner & Director


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Overall Experience  Overall Experience 5.0 out of 5

My wife and I are very pleased with the standard of care we are receiving from the carers who attend regularly. May in continue.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your kind words; they really do mean a lot to us and our carers. We very much appreciate the efforts you have gone to, to review our services. Many thanks.


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Overall Experience  Overall Experience 4.0 out of 5

Each and every carer arrived punctually even in bad weather, snow and floods. They all used the client's first name in a friendly manner, showing interest in him as a person, not just a patient. They were gentle and concerned for the condition causing difficulties, dealing with the circumstances to
the best of their ability and training.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you for taking the time to review our service.


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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Bluebird Care Stamford, Rutland, Peterborough & Oundle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Bluebird Care Stamford, Rutland, Peterborough & Oundle is calculated as follows: ( (133 Excellents x 5) + (16 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 155 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Stamford, Rutland, Peterborough & Oundle is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2018

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Bluebird Care Stamford, Rutland, Peterborough & Oundle to this inspection report

Established in 2011, we care & support over 100 customers throughout Stamford, Rutland, Peterborough and Oundle to remain independent & in their own home.
Rated 'Outstanding' by the Care Quality Commission in 2018, we are dedicated to holding customer care and satisfaction at the centre of everything we do.


Every care plan is customised, individual, meeting each of our customers individual needs, preferences and wants, who we work with closely to ensure the best care.


A complete range of care from companionship & trips out, through to personal care, support with medication, meal preparation, shopping, domestic support, sleep in and waking night care, calls range from 30 minute visits to 24 hour live in care, 7 days a week. Our Care team are fully trained, police checked, vetted and supported. We can also provide specialist care for stroke, Dementia, Parkinson and end of life


Awards / Recognitions (13)

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Meet the Team (8)

Leisa

Leisa MacKenzie

Job Title: Company Director

Joined: 2011

Leisa is a Director of Bluebird Care (Peterborough & Rutland). Leisa jointly owns and manages Bluebird Care (Peterborough & Rutland) with Tim. With over 10 years' experience in customer focused and service industries, her roles have relied heavily on providing high-quality customer service to all customers which she continues to be passionate about, leading with person-centred care and focus at the core of her values with us.
Determined to bring her passion about customer service to the business ensuring excellent care is provided and experienced by all of our customers and team alike.
Upon starting the business, Leisa committed to being hands-on, delivering care out in the field alongside our care team to our customers. Leisa's drive and passion for wanting care to be the best it can be, the way she would want any family member of her own to experience, and for Care as a Career and a vocation, has led the way to the achievements Bluebird Care. Investing in training, service and support, this has helped to make us the best local provider of care in the home, and the employer of choice throughout Stamford & Rutland.


Leisa says: "I am so proud of what we stand for in care and what we achieve each day within Bluebird Care. Caring and supporting over 100 customers throughout Stamford & Rutland to remain at home and promote their independence and choice and knowing we do so with the best people making our wonderful team is amazing. I, with my team, am dedicated to ensuring only the best for our customers and team alike and strive every day to make a positive difference in care. We are lucky to be able to do so and it is so rewarding. Our team are second to none!"


Tim

Tim Carey

Job Title: Company Director

Joined: 2011

Director, Tim Carey, worked extensively in the international printing industry, working in Asia, Europe and the USA as a Sales Director for 17 years, gaining a wide and varied wealth of sales, marketing and management skills.
After suffering an accident in 2009, in which Tim broke his neck and dislocated his spine, Tim underwent several months of rehabilitation whereby the care he received was a contributing factor in regaining the full use of his mobility.
The ability to gain access to and receive high-quality care, be it for physical disabilities or mental issues and illnesses, is crucial to people being able to lead full and productive lives, Tim understands first hand the impact this has and how beneficial it is.
Together with Leisa, Tim is passionate about delivering the highest quality of care to all their customers and making a positive impact on their lives.
"Having had our own experiences of finding and using care, as well as delivering care directly to our customers, both Leisa and I know and understand just how important it is to find excellent care that is personal to you.
Because of this, we ensure that we understand the needs, wants and preferences of each of our customers which is paramount to deliver outstanding care. We ensure that each customer is treated as an individual understanding the customer's needs, wants and their objectives in receiving care.
Our views, values and ethos of how care should be provided and experienced by both our customers, their families and the carers who have chosen a career in care are strong and principled around the highest quality of service and care. We are here to provide the highest, most dignified and professional service that our customers require, want and deserve. And we are proud that this is what we achieve, every day and are privileged to be able to this every day.


Jessica

Jessica Chambers

Job Title: Registered Care Manager

Registered Care Manager


Hannah

Hannah Tomkinson

Job Title: Care Co-Ordinator

Care Co-Ordinator


Charley

Charley Collins

Job Title: Community Care Manager

Charley supports both our new and existing customers by helping to ensure that each and every person's care, meets their specific needs, by assessing, reviewing and working with each customer and their family/support, to create the care needed for them.


Charley heads and supports our team of carers in the field with each customer, helping support, train and coach, to really ensure that they can be the best in their field, deliver the highest standard of care and really make a difference each day.


Michelle

Michelle Teeson

Job Title: Community Care Manager

As a Community Care Manager, Michelle supports new customers navigating starting care by completing new customer assessments and creating their person-centred care package, getting them up and running. Michelle also leads members of our care team to support them in ensuring the best care is delivered and they have the right support and training to do this, to be the best they can be in their roles.


Michelle says:


"It's such a wonderful feeling seeing the customers thrive and enjoy the care and support you have arranged and put in place. Supporting our carers in delivering the customer's care and support needs, is a delightful feeling.


Seeing the customer often take a complete 360 change as the correct care and support is in place, is the most rewarding feeling for me."


Michelle's original career was in retail, as well as volunteering as a Samaritan and is passionate about wanting to make a difference in people's everyday lives.


"When I joined Bluebird Care, I was new to care – and certainly hit the ground running, it did not take me long before I realised, I had found my calling! I started in Bluebird Care as a part-time carer. I gained great pride and job satisfaction in my work knowing I was making a difference every day with the customers I supported, it wasn’t long before I progressed along the Bluebird Care career pathway and completed my NVQ in Health and Social care"


Kirsty

Kirsty Youngman

Job Title: Community Care Manager

Kirsty is a valued member of our team, joining our team of Community Care Managers. Kirsty helps to ensure the best care with our existing and new customers through supporting to assessing your care needs, setting up specific, person-centred care and support plans, and reviews of care to ensure that all care is meeting our customers' care and life needs.


Kirsty is also a key support to our Care Team, for both domiciliary and live-in care, helping and supporting them to deliver the best care through management support, training, and care.


Tracy

Tracy Smith

Job Title: Office Administration Manager

Office Administration Manager