Bluebird Care Stamford, Rutland, Peterborough & Oundle

16 Wharf Road, Stamford PE9 2EB
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9.8 85 Reviews
  • Bluebird Care Stamford, Rutland, Peterborough & Oundle, Stamford
With 15 years in business, Bluebird Care Stamford & Rutland, Peterborough & Oundle provides high-quality homecare and support services across both of its offices to keep customers safe and comfortable in their own homes.

The Home Care Provider offers a unique choice of flexible homecare and support services tailored to the needs of the individual, 24 hours a day, 365 days a year.

The service can range from a 30-minute visit to a night-sitting service to 24-hour live-in care. Care can be provided to cover a short-term illness, or respite care because the usual carer is having a break. Whatever the need, Bluebird Care's dedicated homecare team are happy to discuss all requirements.

The care offered can include flexible homecare solutions that range from washing, bathing, toileting, dressing, administering medication, help with getting up in the morning and back into bed at night. The agency also offers a companionship service for customers, as well as help with household chores, like ironing, cleaning, cooking and shopping.

All Bluebird Care employees undergo extensive training in all aspects of care provision and have had an enhanced DBS check.

It is the attention to detail that makes Bluebird Care different and this, in turn, enables their customers to live safely in the comfort of their home, they are passionate about keeping their customers safe, secure and happy in their own homes.

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Care Provided by Bluebird Care Stamford, Rutland, Peterborough & Oundle

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jessica Chambers (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Stamford, Rutland, Peterborough & Oundle

  • Prices

  • Full assessments of needs provided at no cost.
    We do not charge for care reviews or ongoing review of care.
    All fees are based on assessment and dependency needs.


    We operate on a minimum of 3 hrs per week service order.


    Please note - as a service, we do not provide 15-minute visits unless it is in addition to a current care package meeting needs.

Bluebird Care Stamford, Rutland, Peterborough & Oundle Reviews (85)

Total of 85, showing 41-60
9.8

Bluebird Care Stamford, Rutland, Peterborough & Oundle has a Review Score of 9.8 (9.819) out of 10, based on 26 reviews in the last 2 years. Over all time Bluebird Care Stamford, Rutland, Peterborough & Oundle has 85 reviews.

Overall Experience

  • 63
  • 19
  • 2
  • 0
  • 1

Date Published

85
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Review from D L (Client) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the carers who have visited for their professional, dedicated. caring and friendly attitude.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Firstly, thank you for taking the time to review us. We are so pleased that you are so happy with your care and the team that you have. That is always our aim! Thank you for choosing Bluebird Care.


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Review from D B (Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent. Pleasant, helpful, interesting to chat with, friendly and of course caring. No complaints. Likewise, the office staff who keep in touch by phone.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your review and for allowing us the privilege to support you. We are so pleased you are happy with your care as it is always our objective.


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Review from C L (Client) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the service Bluebird provides to be professional care with kindness. I have had several different carers but have indicated I am quite happy with this arrangement and they are all capable.

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Review from E B (Client) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ther care I have had has been quite excellent.

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Review from Sylvia L (Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent. No complaints. Good service.

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Review from P M (Client) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable staff, kind and helpful. Very accommodating to a large variety of tasks.

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Review from Barrie R (Husband of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service and very friendly carers.

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Review from M B (Client) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers very helpful.

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Review from A F (Son of Client) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad looks forward to his morning visit and enjoys the carers company.
They manage to do quite a lot in their short visit and always leave Dad very comfortable.

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Review from Pauline P (Client) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Virtually all carers have reached a high standard in the 6 months they have been coming to me and many have done more than requested.
The evening meals have been well prepared and presented and everything has been washed and tidied away very well. Most have made time to have a brief chat and have shown
concern for my welfare. My recent review meeting with the client community manager was thorough and helped me to consider my likely future needs.

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Review from Jonathan A (Son of Client) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service with friendly staff.

Reply from Leisa MacKenzie at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your review. We are so pleased that you are happy with the service and care you receive. Thank you for choosing Bluebird Care.


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Review from Paul S (Son of Client) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider service. The service provided is consistently good and provided in a very caring way.

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Review from G T (Husband of Client) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very professional in their approach and always prepared to go the "extra mile" as requested.

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Review from W S (Son of Client) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird was able to provide a complete tailor-made individual perfect service at short notice.
Completely excellent.

Reply from Leisa MacKenzie at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you for your review. We are so pleased that you were happy with the service and care you received. It was a pleasure to be able to help and support you.


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Review from Rod S (Client) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Dedicated staff who go above and beyond the call of duty. Well organised.

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Review from C F (Daughter of Client) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care always provides high quality and reliable care. Attention to detail is important and regular reviews are carried out to ensure care on offer is still appropriate.

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Review from J L (Daughter of Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very friendly to Mother. It helps such a lot and she would struggle without them. Washing, dressing, showering etc.

Reply from Leisa MacKenzie at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you for your review. We are so pleased that you and your mother are happy with the care and support received. Thank you for trusting Bluebird Care.


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Review from Barbara B (Client) published on 22 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In April, I had an operation on my ankle. My leg was in heavy plaster and I was not allowed to put any weight on it for six weeks. Bluebird Care was able to step in and came for 6 weeks. The care ladies came each morning to help me wash and get dressed and then help me into my wheelchair. This set me
up for the day and was a great help. The ladies who came were always cheerful and chatty and were willing to do anything to help. I am most grateful.

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Review from Louise B (Client) published on 22 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grateful to be consistently matched with carers who I get on so well with.
Grateful for flexibility in what we do together, scrabble, baking depending on how I am.
Grateful for telephone calls by office of changed plans/dates.

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Review from P D (Daughter of Client) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has supplied care for my mother for a number of years now and has always managed to adjust the care as needed. They act upon any requests or changes as soon as they can and seem to try and fit personalities where possible. They do a very hard job very well. Some girls go that extra step, which
is appreciated by Mum and family.

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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Bluebird Care Stamford, Rutland, Peterborough & Oundle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Bluebird Care Stamford, Rutland, Peterborough & Oundle is calculated as follows: ( (133 Excellents x 5) + (16 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 155 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Stamford, Rutland, Peterborough & Oundle is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Bluebird Care Stamford, Rutland, Peterborough & Oundle to this inspection report

Established in 2011, we care & support over 100 customers throughout Stamford, Rutland, Peterborough and Oundle to remain independent & in their own home.
Rated 'Outstanding' by the Care Quality Commission in 2018, we are dedicated to holding customer care and satisfaction at the centre of everything we do.


Every care plan is customised, individual, meeting each of our customers individual needs, preferences and wants, who we work with closely to ensure the best care.


A complete range of care from companionship & trips out, through to personal care, support with medication, meal preparation, shopping, domestic support, sleep in and waking night care, calls range from 30 minute visits to 24 hour live in care, 7 days a week. Our Care team are fully trained, police checked, vetted and supported. We can also provide specialist care for stroke, Dementia, Parkinson and end of life


Awards / Recognitions (13)

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Meet the Team (8)

Leisa

Leisa MacKenzie

Job Title: Company Director

Joined: 2011

Leisa is a Director of Bluebird Care (Peterborough & Rutland). Leisa jointly owns and manages Bluebird Care (Peterborough & Rutland) with Tim. With over 10 years' experience in customer focused and service industries, her roles have relied heavily on providing high-quality customer service to all customers which she continues to be passionate about, leading with person-centred care and focus at the core of her values with us.
Determined to bring her passion about customer service to the business ensuring excellent care is provided and experienced by all of our customers and team alike.
Upon starting the business, Leisa committed to being hands-on, delivering care out in the field alongside our care team to our customers. Leisa's drive and passion for wanting care to be the best it can be, the way she would want any family member of her own to experience, and for Care as a Career and a vocation, has led the way to the achievements Bluebird Care. Investing in training, service and support, this has helped to make us the best local provider of care in the home, and the employer of choice throughout Stamford & Rutland.


Leisa says: "I am so proud of what we stand for in care and what we achieve each day within Bluebird Care. Caring and supporting over 100 customers throughout Stamford & Rutland to remain at home and promote their independence and choice and knowing we do so with the best people making our wonderful team is amazing. I, with my team, am dedicated to ensuring only the best for our customers and team alike and strive every day to make a positive difference in care. We are lucky to be able to do so and it is so rewarding. Our team are second to none!"


Tim

Tim Carey

Job Title: Company Director

Joined: 2011

Director, Tim Carey, worked extensively in the international printing industry, working in Asia, Europe and the USA as a Sales Director for 17 years, gaining a wide and varied wealth of sales, marketing and management skills.
After suffering an accident in 2009, in which Tim broke his neck and dislocated his spine, Tim underwent several months of rehabilitation whereby the care he received was a contributing factor in regaining the full use of his mobility.
The ability to gain access to and receive high-quality care, be it for physical disabilities or mental issues and illnesses, is crucial to people being able to lead full and productive lives, Tim understands first hand the impact this has and how beneficial it is.
Together with Leisa, Tim is passionate about delivering the highest quality of care to all their customers and making a positive impact on their lives.
"Having had our own experiences of finding and using care, as well as delivering care directly to our customers, both Leisa and I know and understand just how important it is to find excellent care that is personal to you.
Because of this, we ensure that we understand the needs, wants and preferences of each of our customers which is paramount to deliver outstanding care. We ensure that each customer is treated as an individual understanding the customer's needs, wants and their objectives in receiving care.
Our views, values and ethos of how care should be provided and experienced by both our customers, their families and the carers who have chosen a career in care are strong and principled around the highest quality of service and care. We are here to provide the highest, most dignified and professional service that our customers require, want and deserve. And we are proud that this is what we achieve, every day and are privileged to be able to this every day.


Jessica

Jessica Chambers

Job Title: Registered Care Manager

Registered Care Manager


Hannah

Hannah Tomkinson

Job Title: Care Co-Ordinator

Care Co-Ordinator


Charley

Charley Collins

Job Title: Community Care Manager

Charley supports both our new and existing customers by helping to ensure that each and every person's care, meets their specific needs, by assessing, reviewing and working with each customer and their family/support, to create the care needed for them.


Charley heads and supports our team of carers in the field with each customer, helping support, train and coach, to really ensure that they can be the best in their field, deliver the highest standard of care and really make a difference each day.


Michelle

Michelle Teeson

Job Title: Community Care Manager

As a Community Care Manager, Michelle supports new customers navigating starting care by completing new customer assessments and creating their person-centred care package, getting them up and running. Michelle also leads members of our care team to support them in ensuring the best care is delivered and they have the right support and training to do this, to be the best they can be in their roles.


Michelle says:


"It's such a wonderful feeling seeing the customers thrive and enjoy the care and support you have arranged and put in place. Supporting our carers in delivering the customer's care and support needs, is a delightful feeling.


Seeing the customer often take a complete 360 change as the correct care and support is in place, is the most rewarding feeling for me."


Michelle's original career was in retail, as well as volunteering as a Samaritan and is passionate about wanting to make a difference in people's everyday lives.


"When I joined Bluebird Care, I was new to care – and certainly hit the ground running, it did not take me long before I realised, I had found my calling! I started in Bluebird Care as a part-time carer. I gained great pride and job satisfaction in my work knowing I was making a difference every day with the customers I supported, it wasn’t long before I progressed along the Bluebird Care career pathway and completed my NVQ in Health and Social care"


Kirsty

Kirsty Youngman

Job Title: Community Care Manager

Kirsty is a valued member of our team, joining our team of Community Care Managers. Kirsty helps to ensure the best care with our existing and new customers through supporting to assessing your care needs, setting up specific, person-centred care and support plans, and reviews of care to ensure that all care is meeting our customers' care and life needs.


Kirsty is also a key support to our Care Team, for both domiciliary and live-in care, helping and supporting them to deliver the best care through management support, training, and care.


Tracy

Tracy Smith

Job Title: Office Administration Manager

Office Administration Manager


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Stamford, Rutland, Peterborough & Oundle to verify any information. View our terms and conditions. Bluebird Care Stamford, Rutland, Peterborough & Oundle has a Platinum Service – more info.