Bluebird Care Stamford, Rutland, Peterborough & Oundle

16 Wharf Road, Stamford PE9 2EB
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9.8 85 Reviews
  • Bluebird Care Stamford, Rutland, Peterborough & Oundle, Stamford
With 15 years in business, Bluebird Care Stamford & Rutland, Peterborough & Oundle provides high-quality homecare and support services across both of its offices to keep customers safe and comfortable in their own homes.

The Home Care Provider offers a unique choice of flexible homecare and support services tailored to the needs of the individual, 24 hours a day, 365 days a year.

The service can range from a 30-minute visit to a night-sitting service to 24-hour live-in care. Care can be provided to cover a short-term illness, or respite care because the usual carer is having a break. Whatever the need, Bluebird Care's dedicated homecare team are happy to discuss all requirements.

The care offered can include flexible homecare solutions that range from washing, bathing, toileting, dressing, administering medication, help with getting up in the morning and back into bed at night. The agency also offers a companionship service for customers, as well as help with household chores, like ironing, cleaning, cooking and shopping.

All Bluebird Care employees undergo extensive training in all aspects of care provision and have had an enhanced DBS check.

It is the attention to detail that makes Bluebird Care different and this, in turn, enables their customers to live safely in the comfort of their home, they are passionate about keeping their customers safe, secure and happy in their own homes.

Care Provided by Bluebird Care Stamford, Rutland, Peterborough & Oundle

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jessica Chambers (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Stamford, Rutland, Peterborough & Oundle

  • Prices
  • Full assessments of needs provided at no cost.
    We do not charge for care reviews or ongoing review of care.
    All fees are based on assessment and dependency needs.


    We operate on a minimum of 3 hrs per week service order.


    Please note - as a service, we do not provide 15-minute visits unless it is in addition to a current care package meeting needs.


Bluebird Care Stamford, Rutland, Peterborough & Oundle Reviews (85)

Total of 85, showing 61-80
9.8

Bluebird Care Stamford, Rutland, Peterborough & Oundle has a Review Score of 9.8 (9.819) out of 10, based on 26 reviews in the last 2 years. Over all time Bluebird Care Stamford, Rutland, Peterborough & Oundle has 85 reviews.

Overall Experience

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Overall Experience  Overall Experience 4.0 out of 5

I have been using the services of Bluebird Care since last November. I have found the carers very helpful. I only use a carer once a week now mainly to help me with shopping at a supermarket. She drives me there and helps me put away goods. Then she changes my bed linen weekly. I have a carer for 1
and a half hours and not always the same girl as their holidays and other jobs have to be considered.

Reply from Leisa MacKenzie at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your review and for trusting Bluebird Care to support you. We like to work to good continuity of care for all our customers, ensuring you are familiar with a small team of individuals to ensure you know them as they cover holiday absences. We are very pleased you are happy with your team.


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Overall Experience  Overall Experience 4.0 out of 5

On the whole, my father has found the carers that visit once a week very efficient. They are extremely fast at tasks and achieve a considerable amount in a short time. My father's only negative comment is that sometimes he would prefer them to spend a little more time chatting to him. Apparently, some
do but mostly the focus is on the work to be done.

Reply from Leisa MacKenzie at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you for your review. We welcome all feedback. We work hard to ensure person-centred care is achieved in all we do for each customer. Therefore, it is absolutely no problem to arrange for more time for your father, should he wish to spend more time with his care team. I have passed your review comments to your personal Community Care Manager, who will be in contact to arrange a full review of care and ensure that we achieve this for him.


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Overall Experience  Overall Experience 5.0 out of 5

All I have to say is thank you Bluebird Care for all the excellent work you do. God bless all.

Reply from Leisa MacKenzie at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your amazing feedback and for taking the time to review your care with us. We are so pleased you are happy with the care and support your receive. It is always our goal, and equally, it is our pleasure to have the privilege to provide support and care for you.


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Overall Experience  Overall Experience 3.0 out of 5

My carer is very nice.

Reply from Leisa MacKenzie at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you for your feedback on your care. We are pleased that you are happy with your carer, we work on hard on continuity of care. We are sorry that you feel that you have poor value for money. Whilst we understand that high-quality care cannot be 'cheap' and can sometimes feel costly, we aim to price cost-effectively and affordable for our customers whilst ensuring the highest quality of care and support, through staff training, support and ongoing service and it is unusual for any customer to feel this way and important for us to understand why. We will be in contact to find out more and how we can improve this for you. Thank you for choosing Bluebird Care to care for you.


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Overall Experience  Overall Experience 4.0 out of 5

Staff are always very helpful and prepared to go the extra mile. At a recent event requiring an ambulance, the carer was present and took over the situation admirably keeping the client comfortable and engaged until paramedics arrived. Outstanding!!

Reply from Leisa MacKenzie at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you for your reply and feedback. It is great to read! We pride ourselves on the recruitment, selection, training and ongoing development of all of our team to ensure we have the best people, best equipped to support in all events for all of our customers. Caring people, caring for others. Thank you also for choosing Bluebird Care.


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Overall Experience  Overall Experience 4.0 out of 5

Excellent service by Bluebird Care. The care provided by the carers is exceptional and is often beyond the normal duty - they are all compassionate and treat clients with dignity.

Reply from Leisa MacKenzie at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you for your time and feedback, we are very happy that you are so happy with the care and service you receive.


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Overall Experience  Overall Experience 5.0 out of 5

On time and very friendly. Easy to talk to.

Reply from Leisa MacKenzie at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you for your feedback, we are very pleased that you are happy with the service which is always our goal.


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Overall Experience  Overall Experience 5.0 out of 5

Caring, Efficient, reliable, show empathy and patience. I am the client's daughter and have filled in this review.

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Overall Experience  Overall Experience 4.0 out of 5

From first experience, very satisfactory and careful, friendly care.

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Overall Experience  Overall Experience 5.0 out of 5

We have found that the carers working for Bluebird Care give excellent service. Every one of them gives their best making life so much easier for my husband and myself. They provide personal care for him and help with day to day chores. We particularly enjoy a little chat with them and we feel supported
and well cared for. They are 'Blue Angels'.

Reply from Leisa MacKenzie at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your review of our service. It is so great to read that you are so happy with your care and support, it's exactly what we aim for! Thank you for choosing Bluebird Care Peterborough & Rutland.


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Overall Experience  Overall Experience 5.0 out of 5

My father has used Bluebird Care for a number of years and has always been pleased with the care provided. The last two months extra care has been needed for him. I cannot speak highly enough of the attitude and empathy of all the carers. People in charge are always there to listen and provide extra
care when we have needed it. A wonderful lot of people.

Reply from Leisa MacKenzie at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your review. We are delighted that you are so happy with the care of your father. It is truly a privilege to be able to support them and our objective for that support and care to always meet their needs, but also your needs, as a family member, of peace of mind, trust and support. Thank you for your continued custom and support.


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Overall Experience  Overall Experience 5.0 out of 5

Dad has been having carers from Bluebird for two years now and they have looked after him really well, often going above and beyond what is expected of them.

Reply from Leisa MacKenzie at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you for your review and the time you have taken to post it. It is always great to get feedback and we are delighted that the service and support you receive from us is just as you would want. Thank you for your custom with us.


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Overall Experience  Overall Experience 5.0 out of 5

The carers are always cheerful and helpful. They are very efficient and punctual.
Without the help from the Bluebird carers, it would be difficult for me to remain in my home.

Reply from Leisa MacKenzie at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you so much for your kind review. We are delighted that you are so happy with the service and support that you receive. Thank you for your custom and your support. We are very privileged to be able to support you and your wish to live and remain at home.


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Overall Experience  Overall Experience 4.0 out of 5

We have more first time girls in the morning now I think, takes time - I'm now ninety seven.

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Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care and attention I receive.

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care (Peterborough & Rutland) have been extremely good when we have needed to increase the help we receive. Everyone who has been to us is so cheerful - such an important thing! They are also quick and efficient and do what is needed very well. I don't know how we'd manage without Bluebird
Care (Peterborough & Rutland) now. Perhaps, more importantly, both are sons are reassured that we are visited once a day by people who can judge our needs.

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Overall Experience  Overall Experience 5.0 out of 5

My mother always says that the staff are very pleasant, efficient and caring.

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Overall Experience  Overall Experience 5.0 out of 5

Being a very old lady (85) it is so good to have these lovely people come to see and help me.

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Overall Experience  Overall Experience 5.0 out of 5

Care review was extremely satisfactory. I am very pleased with all helpers bar one who lets the service down by smoking before parking her car and lighting up before driving off.

Reply from Leisa MacKenzie, Director at Bluebird Care Stamford, Rutland, Peterborough & Oundle

Thank you for your feedback. Feedback of all types is important to us. We are delighted that you are happy with the care and support that you receive and with the overall service to rate us so highly. With regards to your feedback with regards to our team member smoking etc, we will endeavour to investigate this further. If you feel that this is affecting the quality of service you are receiving at all, as always, we would be very happy to discuss this with you directly by coming to meet with you, over the telephone or in your next review of care meeting, to ensure that we can make positive change and enhance your service further. Your Community Care Manager will be in contact with you directly to follow this up to your satisfaction. Many thanks and thank you for your continued custom.


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Overall Experience  Overall Experience 4.0 out of 5

Every one of the carers were very kind and caring. They looked after me well and did all I required and had a good idea from for personal care.

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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Bluebird Care Stamford, Rutland, Peterborough & Oundle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Bluebird Care Stamford, Rutland, Peterborough & Oundle is calculated as follows: ( (133 Excellents x 5) + (16 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 155 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Stamford, Rutland, Peterborough & Oundle is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2018

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Bluebird Care Stamford, Rutland, Peterborough & Oundle to this inspection report

Established in 2011, we care & support over 100 customers throughout Stamford, Rutland, Peterborough and Oundle to remain independent & in their own home.
Rated 'Outstanding' by the Care Quality Commission in 2018, we are dedicated to holding customer care and satisfaction at the centre of everything we do.


Every care plan is customised, individual, meeting each of our customers individual needs, preferences and wants, who we work with closely to ensure the best care.


A complete range of care from companionship & trips out, through to personal care, support with medication, meal preparation, shopping, domestic support, sleep in and waking night care, calls range from 30 minute visits to 24 hour live in care, 7 days a week. Our Care team are fully trained, police checked, vetted and supported. We can also provide specialist care for stroke, Dementia, Parkinson and end of life


Awards / Recognitions (13)

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Meet the Team (8)

Leisa

Leisa MacKenzie

Job Title: Company Director

Joined: 2011

Leisa is a Director of Bluebird Care (Peterborough & Rutland). Leisa jointly owns and manages Bluebird Care (Peterborough & Rutland) with Tim. With over 10 years' experience in customer focused and service industries, her roles have relied heavily on providing high-quality customer service to all customers which she continues to be passionate about, leading with person-centred care and focus at the core of her values with us.
Determined to bring her passion about customer service to the business ensuring excellent care is provided and experienced by all of our customers and team alike.
Upon starting the business, Leisa committed to being hands-on, delivering care out in the field alongside our care team to our customers. Leisa's drive and passion for wanting care to be the best it can be, the way she would want any family member of her own to experience, and for Care as a Career and a vocation, has led the way to the achievements Bluebird Care. Investing in training, service and support, this has helped to make us the best local provider of care in the home, and the employer of choice throughout Stamford & Rutland.


Leisa says: "I am so proud of what we stand for in care and what we achieve each day within Bluebird Care. Caring and supporting over 100 customers throughout Stamford & Rutland to remain at home and promote their independence and choice and knowing we do so with the best people making our wonderful team is amazing. I, with my team, am dedicated to ensuring only the best for our customers and team alike and strive every day to make a positive difference in care. We are lucky to be able to do so and it is so rewarding. Our team are second to none!"


Tim

Tim Carey

Job Title: Company Director

Joined: 2011

Director, Tim Carey, worked extensively in the international printing industry, working in Asia, Europe and the USA as a Sales Director for 17 years, gaining a wide and varied wealth of sales, marketing and management skills.
After suffering an accident in 2009, in which Tim broke his neck and dislocated his spine, Tim underwent several months of rehabilitation whereby the care he received was a contributing factor in regaining the full use of his mobility.
The ability to gain access to and receive high-quality care, be it for physical disabilities or mental issues and illnesses, is crucial to people being able to lead full and productive lives, Tim understands first hand the impact this has and how beneficial it is.
Together with Leisa, Tim is passionate about delivering the highest quality of care to all their customers and making a positive impact on their lives.
"Having had our own experiences of finding and using care, as well as delivering care directly to our customers, both Leisa and I know and understand just how important it is to find excellent care that is personal to you.
Because of this, we ensure that we understand the needs, wants and preferences of each of our customers which is paramount to deliver outstanding care. We ensure that each customer is treated as an individual understanding the customer's needs, wants and their objectives in receiving care.
Our views, values and ethos of how care should be provided and experienced by both our customers, their families and the carers who have chosen a career in care are strong and principled around the highest quality of service and care. We are here to provide the highest, most dignified and professional service that our customers require, want and deserve. And we are proud that this is what we achieve, every day and are privileged to be able to this every day.


Jessica

Jessica Chambers

Job Title: Registered Care Manager

Registered Care Manager


Hannah

Hannah Tomkinson

Job Title: Care Co-Ordinator

Care Co-Ordinator


Charley

Charley Collins

Job Title: Community Care Manager

Charley supports both our new and existing customers by helping to ensure that each and every person's care, meets their specific needs, by assessing, reviewing and working with each customer and their family/support, to create the care needed for them.


Charley heads and supports our team of carers in the field with each customer, helping support, train and coach, to really ensure that they can be the best in their field, deliver the highest standard of care and really make a difference each day.


Michelle

Michelle Teeson

Job Title: Community Care Manager

As a Community Care Manager, Michelle supports new customers navigating starting care by completing new customer assessments and creating their person-centred care package, getting them up and running. Michelle also leads members of our care team to support them in ensuring the best care is delivered and they have the right support and training to do this, to be the best they can be in their roles.


Michelle says:


"It's such a wonderful feeling seeing the customers thrive and enjoy the care and support you have arranged and put in place. Supporting our carers in delivering the customer's care and support needs, is a delightful feeling.


Seeing the customer often take a complete 360 change as the correct care and support is in place, is the most rewarding feeling for me."


Michelle's original career was in retail, as well as volunteering as a Samaritan and is passionate about wanting to make a difference in people's everyday lives.


"When I joined Bluebird Care, I was new to care – and certainly hit the ground running, it did not take me long before I realised, I had found my calling! I started in Bluebird Care as a part-time carer. I gained great pride and job satisfaction in my work knowing I was making a difference every day with the customers I supported, it wasn’t long before I progressed along the Bluebird Care career pathway and completed my NVQ in Health and Social care"


Kirsty

Kirsty Youngman

Job Title: Community Care Manager

Kirsty is a valued member of our team, joining our team of Community Care Managers. Kirsty helps to ensure the best care with our existing and new customers through supporting to assessing your care needs, setting up specific, person-centred care and support plans, and reviews of care to ensure that all care is meeting our customers' care and life needs.


Kirsty is also a key support to our Care Team, for both domiciliary and live-in care, helping and supporting them to deliver the best care through management support, training, and care.


Tracy

Tracy Smith

Job Title: Office Administration Manager

Office Administration Manager