Bluebird Care has made this a very special transition for Mum. All the carers have been excellent
Carole B (Daughter of Client)
Bluebird very quickly set up 24/7 live-in care. His carer was absolutely fantastic
Sally D (Daughter of Client)
I look forward to someone coming, companionship and someone to have a laugh with.
C C (Client)
Full assessments of needs provided at no cost.
We do not charge for care reviews or ongoing review of care.
All fees are based on assessment and dependency needs.
We operate on a minimum of 3 hrs per week service order.
Please note - as a service, we do not provide 15-minute visits unless it is in addition to a current care package meeting needs.
Bluebird Care Stamford, Rutland, Peterborough & Oundle has a Review Score of 9.8 (9.819) out of 10, based on 26 reviews in the last 2 years. Over all time Bluebird Care Stamford, Rutland, Peterborough & Oundle has 85 reviews.
Review from Albert S (Client) published on 3 October 2017
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John S (Client) published on 26 July 2017
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J S (Client) published on 23 May 2017
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Anne B (Daughter of Client) published on 16 May 2017
Submitted via Postal Card •
Report
From my point of view I now have the backup and
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from F W (Client) assisted by family/friend published on 19 April 2017
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.8 (9.819) out of 10 for Bluebird Care Stamford, Rutland, Peterborough & Oundle is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.819 for Bluebird Care Stamford, Rutland, Peterborough & Oundle is calculated as follows: ( (133 Excellents x 5) + (16 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 155 Ratings = 4.819
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Stamford, Rutland, Peterborough & Oundle is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Nov 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
Response by Bluebird Care Stamford, Rutland, Peterborough & Oundle to this inspection report
Established in 2011, we care & support over 100 customers
throughout Stamford, Rutland, Peterborough and Oundle to remain
independent & in their own home.
Rated 'Outstanding' by the
Care Quality Commission in 2018, we are dedicated to holding customer
care and satisfaction at the centre of everything we do.
Every care plan is customised, individual, meeting each of our customers individual needs, preferences and wants, who we work with closely to ensure the best care.
A complete range of care from companionship & trips out, through to personal care, support with medication, meal preparation, shopping, domestic support, sleep in and waking night care, calls range from 30 minute visits to 24 hour live in care, 7 days a week. Our Care team are fully trained, police checked, vetted and supported. We can also provide specialist care for stroke, Dementia, Parkinson and end of life
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Job Title: Company Director
Joined: 2011
Leisa is a Director of Bluebird Care (Peterborough & Rutland). Leisa jointly owns and manages Bluebird Care (Peterborough & Rutland) with Tim. With over 10 years' experience in customer focused and service industries, her roles have relied heavily on providing high-quality customer service to all customers which she continues to be passionate about, leading with person-centred care and focus at the core of her values with us.
Determined to bring her passion about customer service to the business ensuring excellent care is provided and experienced by all of our customers and team alike.
Upon starting the business, Leisa committed to being hands-on, delivering care out in the field alongside our care team to our customers. Leisa's drive and passion for wanting care to be the best it can be, the way she would want any family member of her own to experience, and for Care as a Career and a vocation, has led the way to the achievements Bluebird Care. Investing in training, service and support, this has helped to make us the best local provider of care in the home, and the employer of choice throughout Stamford & Rutland.
Leisa says: "I am so proud of what we stand for in care and what we achieve each day within Bluebird Care. Caring and supporting over 100 customers throughout Stamford & Rutland to remain at home and promote their independence and choice and knowing we do so with the best people making our wonderful team is amazing. I, with my team, am dedicated to ensuring only the best for our customers and team alike and strive every day to make a positive difference in care. We are lucky to be able to do so and it is so rewarding. Our team are second to none!"
Job Title: Company Director
Joined: 2011
Director, Tim Carey, worked extensively in the international printing industry, working in Asia, Europe and the USA as a Sales Director for 17 years, gaining a wide and varied wealth of sales, marketing and management skills.
After suffering an accident in 2009, in which Tim broke his neck and dislocated his spine, Tim underwent several months of rehabilitation whereby the care he received was a contributing factor in regaining the full use of his mobility.
The ability to gain access to and receive high-quality care, be it for physical disabilities or mental issues and illnesses, is crucial to people being able to lead full and productive lives, Tim understands first hand the impact this has and how beneficial it is.
Together with Leisa, Tim is passionate about delivering the highest quality of care to all their customers and making a positive impact on their lives.
"Having had our own experiences of finding and using care, as well as delivering care directly to our customers, both Leisa and I know and understand just how important it is to find excellent care that is personal to you.
Because of this, we ensure that we understand the needs, wants and preferences of each of our customers which is paramount to deliver outstanding care. We ensure that each customer is treated as an individual understanding the customer's needs, wants and their objectives in receiving care.
Our views, values and ethos of how care should be provided and experienced by both our customers, their families and the carers who have chosen a career in care are strong and principled around the highest quality of service and care. We are here to provide the highest, most dignified and professional service that our customers require, want and deserve. And we are proud that this is what we achieve, every day and are privileged to be able to this every day.
Job Title: Registered Care Manager
Registered Care Manager
Job Title: Care Co-Ordinator
Care Co-Ordinator
Job Title: Community Care Manager
Charley supports both our new and existing customers by helping to ensure that each and every person's care, meets their specific needs, by assessing, reviewing and working with each customer and their family/support, to create the care needed for them.
Charley heads and supports our team of carers in the field with each customer, helping support, train and coach, to really ensure that they can be the best in their field, deliver the highest standard of care and really make a difference each day.
Job Title: Community Care Manager
As a Community Care Manager, Michelle supports new customers navigating starting care by completing new customer assessments and creating their person-centred care package, getting them up and running. Michelle also leads members of our care team to support them in ensuring the best care is delivered and they have the right support and training to do this, to be the best they can be in their roles.
Michelle says:
"It's such a wonderful feeling seeing the customers thrive and enjoy the care and support you have arranged and put in place. Supporting our carers in delivering the customer's care and support needs, is a delightful feeling.
Seeing the customer often take a complete 360 change as the correct care and support is in place, is the most rewarding feeling for me."
Michelle's original career was in retail, as well as volunteering as a Samaritan and is passionate about wanting to make a difference in people's everyday lives.
"When I joined Bluebird Care, I was new to care – and certainly hit the ground running, it did not take me long before I realised, I had found my calling! I started in Bluebird Care as a part-time carer. I gained great pride and job satisfaction in my work knowing I was making a difference every day with the customers I supported, it wasn’t long before I progressed along the Bluebird Care career pathway and completed my NVQ in Health and Social care"
Job Title: Community Care Manager
Kirsty is a valued member of our team, joining our team of Community Care Managers. Kirsty helps to ensure the best care with our existing and new customers through supporting to assessing your care needs, setting up specific, person-centred care and support plans, and reviews of care to ensure that all care is meeting our customers' care and life needs.
Kirsty is also a key support to our Care Team, for both domiciliary and live-in care, helping and supporting them to deliver the best care through management support, training, and care.
Job Title: Office Administration Manager
Office Administration Manager
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Stamford, Rutland, Peterborough & Oundle to verify any information. View our terms and conditions. Bluebird Care Stamford, Rutland, Peterborough & Oundle has a Platinum Service – more info.