Bluebird Care Stamford, Rutland, Peterborough & Oundle

Leisa is a Director of Bluebird Care (Peterborough & Rutland), co-owning and managing the business alongside her partner, Tim. With over 10 years of experience in customer-focused service industries, Leisa has built her career around providing exceptional customer service - a passion she continues to bring to Bluebird Care. At the heart of her approach is person-centred care, ensuring that every customer’s unique needs and preferences are met with the highest level of attention and respect.

Leisa is determined to instill her passion for excellent customer service into every aspect of the business, ensuring that both customers and the care team experience the best possible care and support. When Bluebird Care first opened, Leisa committed to being hands-on, delivering care out in the field alongside her team, and ensuring that care is delivered as she would want for her own loved ones.

Her unwavering dedication to providing the best care possible, coupled with her belief in care as both a vocation and a career, has been central to the growth and success of Bluebird Care. By investing in training, service, and support, Leisa has helped make Bluebird Care the best local provider of home care and the employer of choice throughout Stamford & Rutland.

Leisa says:
"I am incredibly proud of what we stand for at Bluebird Care and the positive impact we have on the lives of over 100 customers across Stamford, Rutland, Peterborough & Oundle. Our team is what makes this possible, and I’m fortunate to work alongside such dedicated people. We are committed to promoting independence, choice, and dignity for our customers, and every day is an opportunity to make a meaningful difference. The rewards of this work are immeasurable, and I am proud to be part of such an amazing team!"

Leisa’s dedication to both the customers and her team drives the success of Bluebird Care, ensuring a supportive and compassionate environment for all.

Director, Tim Carey, worked extensively in the international printing industry, working in Asia, Europe and the USA as a Sales Director for 17 years, gaining a wide and varied wealth of sales, marketing and management skills.

After suffering an accident in 2009, in which Tim broke his neck and dislocated his spine, Tim underwent several months of rehabilitation whereby the care he received was a contributing factor in regaining the full use of his mobility.

The ability to gain access to and receive high-quality care, be it for physical disabilities or mental issues and illnesses, is crucial to people being able to lead full and productive lives, Tim understands first hand the impact this has and how beneficial it is.

Together with Leisa, Tim is passionate about delivering the highest quality of care to all their customers and making a positive impact on their lives.

"Having had our own experiences of finding and using care, as well as delivering care directly to our customers, both Leisa and I know and understand just how important it is to find excellent care that is personal to you.

Because of this, we ensure that we understand the needs, wants and preferences of each of our customers which is paramount to deliver outstanding care. We ensure that each customer is treated as an individual understanding the customer's needs, wants and their objectives in receiving care.

Our views, values and ethos of how care should be provided and experienced by both our customers, their families and the carers who have chosen a career in care are strong and principled around the highest quality of service and care. We are here to provide the highest, most dignified and professional service that our customers require, want and deserve. And we are proud that this is what we achieve, every day and are privileged to be able to this every day."

Charley has been a key member of the Bluebird Care team since our very first day in 2011, joining us as one of our inaugural care team members. With a passion for providing exceptional care, Charley spent time in residential care and earned her Level 5 in Health & Social Care, which deepened her expertise. In November 2021, she returned to Bluebird Care as our Community Care Manager, bringing her wealth of experience and knowledge back to the team.

Since rejoining, Charley has been a dedicated and invaluable member of our team. She is committed to delivering outstanding customer care and ensuring our staff are equipped with the knowledge and skills needed to provide the best possible service. Charley takes a hands-on approach, helping to onboard new customers, managing and reviewing the care of existing clients, and training and supporting her team members out in the field. Her focus on continuous development and high standards ensures that Bluebird Care consistently delivers the best possible care to all our customers and meets the highest levels of quality assurance and compliance.

With a Level 3 qualification in Health & Social Care, Hannah is a dedicated and passionate member of our team, playing a pivotal role in ensuring the seamless delivery of care to our customers. Her commitment to continuity of care and her focus on ensuring our Care Experts are always on time highlights her attention to detail and dedication to providing the highest level of service.

Hannah’s passion for care shines through in everything she does. From managing the day-to-day logistics to supporting our Care Experts, she works tirelessly to ensure that both our team and our customers receive the very best. Her mission is simple: to help our Care Experts be the best they can be and to ensure that our customers receive consistent, quality care.

Building meaningful, professional, and caring relationships with our customers is at the heart of Hannah’s role. She fosters a positive environment for our team, making sure they are happy and supported in their roles, which ultimately helps Bluebird Care grow and continue to care for even more people. Hannah’s exceptional organisational skills and her unwavering dedication make her an invaluable member of our team.

As a Community Care Manager, Michelle supports new customers navigating starting care by completing new customer assessments and creating their person-centred care package, getting them up and running. Michelle also leads members of our care team to support them in ensuring the best care is delivered and they have the right support and training to do this, to be the best they can be in their roles.

Michelle says:

"It's such a wonderful feeling seeing the customers thrive and enjoy the care and support you have arranged and put in place. Supporting our carers in delivering the customer's care and support needs, is a delightful feeling.

Seeing the customer often take a complete 360 change as the correct care and support is in place, is the most rewarding feeling for me."

Michelle's original career was in retail, as well as volunteering as a Samaritan and is passionate about wanting to make a difference in people's everyday lives.

"When I joined Bluebird Care, I was new to care – and certainly hit the ground running, it did not take me long before I realised, I had found my calling! I started in Bluebird Care as a part-time carer. I gained great pride and job satisfaction in my work knowing I was making a difference every day with the customers I supported, it wasn’t long before I progressed along the Bluebird Care career pathway and completed my NVQ in Health and Social care"

With over 15 years of experience in care delivery, Claire brings a wealth of knowledge and a deep passion for providing exceptional care to every individual she works with. Claire is dedicated to ensuring that the highest standards of care are met, consistently striving for excellence in all aspects of her role.

At Bluebird Care, Claire plays a vital role in supporting the growth and development of our newest team members. Through hands-on training, ongoing support, and mentorship, she guides our Care Expert Probationers, helping them to build the skills and confidence needed to succeed in their careers. Claire’s commitment to both our customers and colleagues makes her an invaluable part of our team.

Luke is an integral member of our team, bringing his expertise in business and finance to the role of managing the accounts and finance area of Bluebird Care. With a 1st class honours degree in Business and Finance, Luke joined the family company with a strong foundation in financial management and a passion for ensuring accuracy and efficiency in every aspect of his work.

His attention to detail and dedication to providing exceptional service has made him a highly valued member of our team. Luke’s extensive experience and understanding of financial processes help to ensure that the business runs smoothly, allowing us to focus on delivering the highest quality care to our customers.

Luke’s commitment to excellence and his ability to manage the financial side of the business with precision and integrity make him a key asset to Bluebird Care.

Office Administration Manager