Bluebird Care Winchester, Eastleigh & Romsey

Calford House, Wessex Way, Winchester SO21 1WP
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9.8 65 Reviews
  • Bluebird Care Winchester, Eastleigh & Romsey, Winchester
Bluebird Care Winchester, Eastleigh & Romsey is an "Outstanding" CQC-rated (January 2018) Home & Live-in Care provider. They offer a wide range of support to help keep people safe and cared for in the comforts of their own homes.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Winchester, Eastleigh & Romsey means high-quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

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Care Provided by Bluebird Care Winchester, Eastleigh & Romsey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sonia Labrow (Registered Manager)

Funding & Fees Guide for Bluebird Care Winchester, Eastleigh & Romsey

  • Prices

  • £39.99 per hour.

Bluebird Care Winchester, Eastleigh & Romsey Reviews (65)

Total of 65, showing 1-20
9.8

Bluebird Care Winchester, Eastleigh & Romsey has a Review Score of 9.8 (9.849) out of 10, based on 42 reviews in the last 2 years. Over all time Bluebird Care Winchester, Eastleigh & Romsey has 65 reviews.

Overall Experience

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Review from Valerie S (Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What you aim to achieve and DO achieve is excellent but there are a few niggles about communication which I have already spoken about and which I hope are being dealt with The classification of outstanding is probably well deserved, I have nothing to compare it with. I do know that the care and attention
I have received is very good and the front line staff e.g. the carers are outstanding.I thank them all.

Reply from Sonia Labrow, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for sending your feedback - we're delighted you have rated your experience with Bluebird Care as five-star. I will share your comments with our team.


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Review from R G (Son of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been using Bluebird for a couple of years to provide support to our parents. Firstly in their own home to support independence. When my father moved into a nursing home (at 95), the support continued to mum to help her continue to live independently. This evolved in time to support with her move
into 'retirement living', with three visits a day and more personal care. And in January 2025 evolved again into support as she moved into a nursing home at 91. Throughout, Bluebird has adapted to multiple developing needs, provided genuinely caring staff, and kept us very well informed. It's placed our parents at the heart of decision making. And on several occasions, where there have been falls, its calm staff have literally saved lives. A wonderful organisation who we cannot praise highly enough. Despite mum now being in a nursing home, she continues to have twice weekly bluebird support sessions, focussed on companionship and getting her out into the wider community

Reply from Sonia Labrow, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your lovely review. We're delighted to hear how Bluebird Care has supported your parents over the years, while adapting to their changing needs. It's very rewarding to know our dedicated staff have made a difference to you and your family, particularly during emergencies. We're grateful for your kind words and for trusting us to keep your parents' needs first. We are always here for you should you need anything else.


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Review from F B (Client) assisted by family/friend published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have helped us with regular and not-so-regular jobs, which has been great - such as ironing, vacuuming, trips to the tip when arranged in advance, and bed-making. We have also been for short walks sometimes (when it's not been raining), which helps my arthritis a bit when we have the time.
The people who visit have been very helpful, polite and friendly.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your lovely feedback. We really appreciate your kind review and will share this with our team.


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Review from Janet C (Client) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted to meet the Customer Relationship Manager and we had a very happy conversation about what I expect when I am with the carer on Wednesdays and whether I requested any changes.
Apart from a request to get back for lunch by 12:30 if possible, I am very happy with the present arrangements.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for sending your feedback. We're delighted to receive your five-star rating and hear that you're satisfied with Bluebird Care. We will share your comments with our team.


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Review from Paul H (Client) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Bluebird Care for around three weeks and am very pleased with my carers, they are excellent, especially two carers, in particular, not only are they great at there job and very professional but are kind and considerate and enjoy a laugh and good conversation. Also, the office team are
also great to talk too and very helpful and keep my doctor up to speed on what's going on. I first met the customer care specialist as she visited me at home and did my assessment and I think she has always been helpful too. Great bunch of people all round.

Reply from Sonia Labrow, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for taking the time to leave a review. We are delighted to hear you are satisfied with our service and really appreciate your positive feedback. We will share your kind comments with our team.


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Review from Linda T (Wife of Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional service from the first consultation. Procedures and costs explained in detail and confirmed by email. Great manicure and pedicure carried out by very polite member of staff. Would certainly recommend Bluebird Care.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your lovely recommendation. We're very pleased you're satisfied with our service and appreciate you taking the time to send your feedback.


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Review from Jackie W (Daughter of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring. Carried out a great manicure and pedicure for an end-of-life patient. Service easy to book and didn't have to wait too long for the treatment. Would definitely use again.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for sending your feedback. It was a pleasure to help and we are very grateful for your lovely review.


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Review from J S (Daughter of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care assistants are professional, caring and understanding. The management listened to our father's needs and matched the care team well. They are flexible and have been able to accommodate extra hours when needed. They listen and act on instructions quickly regarding changes in care needs. This gives
us peace of mind.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your lovely feedback. We are delighted our service is providing you and your family with peace of mind, and it's our pleasure to support you.


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Review from P S (Client) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recovering from a hip replacement operation, I needed care until my strength was restored. The carers have been marvellous. By the time I came home for rehab, I didn't need personal care but I couldn't manage bed-making and general domestic chores. Each carer has individual talents but all used their
initiative to spend the hour to good purpose. All are charming and I would highly recommend them and the organisation.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your lovely feedback. We were delighted to support you during your rehabilitation and are glad you're back to full strength. We are also very grateful for your kind recommendation.


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Review from Pippa D (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Actually, this review refers to the last four years of superb live-in care from the same carer who has been with my 95-year-old mother since 2020. He is completely professional with attention to all aspects of care but is sensitively and intuitively caring to an extraordinary degree and has created
a safe and relaxed ambience that allows my mother to thrive. She has severe dementia but he understands her changing needs and adapts to them and she is happier and more relaxed than I have ever known her.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for sending such lovely feedback. It's our pleasure to support you and your mother and we are delighted you are so satisfied with our live-in care service. We will share your kind comments with our team.


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Review from C G (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The live-in carers have been excellent and have cared for our mother with great kindness and compassion. They are always patient and attentive and keep us informed of any changes. The house is always kept clean and tidy.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for submitting a review. We are very happy to read that you describe our live-in care service as excellent and will share your lovely feedback with the team.


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Review from J N (Mother of Client) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are courteous and caring. Particular staff take exceptional care and understand and support my child to be as independent as possible and enjoy her time with them. The care team wholeheartedly deliver exceptional and high-quality care.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for taking the time to send your feedback. It's a pleasure to support you and your child and we are delighted you find the care to be exceptional. We will share your lovely review with our team.


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Review from S B (Son of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the Bluebird team have been friendly, professional and very understanding of what's needed by our family. I would recommend them for providing friendly, well organised, good quality and flexible care.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your feedback. We are very grateful for your recommendation and are delighted you are satisfied with our service. We will share your kind comments with the team.


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Review from Anne P (Power of Attorney of Client) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the attorney for two elderly sisters who have spent several months in the hospital, and their overwhelming wish has been to return to their own homes. It has been a very difficult process trying to meet their wishes, and at the same time, ensure they are safe at home. None of this could have been
achieved without the hard work and professionalism of Bluebird, in particular, two ladies. They have adjusted the care plan as circumstances changed and have been a huge support to me. They have kept me fully involved at all times, and I am grateful for all their support.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for taking the time to leave a review. We really appreciate your lovely feedback and are delighted to be supporting you and the sisters.


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Review from Susan C (Daughter of Client) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with carers when Mum came home from hospital/respite. Friendly, kind but firm with mum - they got her to have a shower! Very understanding and always willing to chat with her. Very pleasant and gave helpful advice. Would definitely use them again.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for submitting your feedback. It was a pleasure to support you and your mum, and we're very grateful for your recommendation.


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Review from S W (Daughter of Client) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently set up care for my mother who is 92. Excellent service.
Very flexible, helpful. Give ideas on how they can help.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for leaving a five-star review. We really appreciate your feedback and are delighted you are satisfied with our service.


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Review from D P (Daughter of Client) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the Bluebird care team that looks after my mother. We are so impressed with the care and understanding shown by the team and the fact that they go out of their way to make her feel part of the Bluebird community. The team have always been receptive to our comments and requests and are
always prepared to go the extra mile.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your lovely feedback. It's a pleasure to support you and your mother and we are delighted to hear you've been impressed with our services.


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Review from Roger P (Husband of Client) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the ladies who have come to help my wife in the morning have been very helpful and supportive. The ladies who provide the respite care for my wife once a week, are also very caring. My wife enjoys her time with them, and it gives me a little break.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your lovely feedback. We are delighted to be supporting your wife and allowing you to have a break.


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Review from Lucy C (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care is an excellent team who provide great support to my mother. Have been responsive and supportive with changes requested. Good communication with family. Highly recommended to anyone requiring support, whether it is the person themselves or the family supporting them.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your lovely recommendation. We really appreciate you leaving such great feedback and it's our pleasure to support you and your family.


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Review from J T (Sister of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great big thank you to the whole team for the excellent care you are providing for my brother. When difficult circumstances occur, the team keeps me fully updated. I am extremely grateful for their kindness and speedy responses in view of the fact that I am 250 miles away.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for submitting such a lovely review. It's a pleasure to support your brother and keep you informed about his care plan. We will share your kind feedback with our team.


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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Bluebird Care Winchester, Eastleigh & Romsey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Bluebird Care Winchester, Eastleigh & Romsey is calculated as follows: ( (213 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 245 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Winchester, Eastleigh & Romsey is based on 42 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (2)

Sonia

Sonia Labrow

Job Title: Registered Manager

Joined: 2023

Sonia oversees our day-to-day services with a strong focus on customer well-being and meeting strict industry standards. She ensures the team provides safe and outstanding care that consistently exceeds expectations.


Claire & Norman

Claire & Norman Murphy

Job Title: Owners

Joined: 2012

Claire & Norman are driven by a commitment to provide an excellent and responsive service to our customers while creating a supportive, growth-oriented and rewarding environment for our staff.


Frequently Asked Questions about Bluebird Care Winchester, Eastleigh & Romsey

What Type of Services does Bluebird Care Winchester, Eastleigh & Romsey offer?

Bluebird Care Winchester, Eastleigh & Romsey offers Home Care.

How many Carers does Bluebird Care Winchester, Eastleigh & Romsey employ?

Bluebird Care Winchester, Eastleigh & Romsey employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Winchester, Eastleigh & Romsey to verify any information. View our terms and conditions. Bluebird Care Winchester, Eastleigh & Romsey has a Platinum Service – more info.