Review from Lucy P (Daughter of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience

Bluebird have stepped in to help our whole family at a difficult time. My mother's condition and her ability to manage alone altered quite quickly and we really appreciated Bluebird's helpful advice on how to manage this speedily and in the best way for her. They gave useful, practical advice when

asked. They were responsive to our needs for an increase in care quite soon after starting. I am sure they have seen it all before but the service always felt personal to us.
They have provided lovely carers who have all, without exception, been so nice to my mother. The carers are efficient, practical people who crack on. She has enjoyed chatting with them and obviously feels confident in the care they have given her.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for leaving a five-star review. We really appreciate you taking the time to send your feedback, and we're delighted to hear how satisfied you are with our service. We will share your wonderful comments with the team.

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Review from Nicola L (Power of Attorney of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience

Bluebird Care provides a 2-hour drop-in service to cover the client's live-in carer's mandatory break. They work hard to meet my needs, covering appointments and provide the right drop-in carer at the right time (e.g. a car driver when a medical appointment needs to be attended). They are able to meet

any need on the day, be it serving lunch, cleaning up or, just as importantly, sitting with the client and playing games and providing companionship.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for leaving a lovely review. We really appreciate your feedback.

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Review from Mark M (Son of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience

Generally, excellent service with issues over times of visits seemingly resolved. Particularly happy with flexibility and willingness to adapt to requests for changes and additions at short notice changes. Proactive in suggesting changes to ensure needs of Mother are met as far as possible.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for taking the time to submit a review. We really appreciate your feedback and we're very pleased to hear of your satisfaction with our service.

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Review from Carole B (Daughter-in-law of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience

Bluebird have been brilliant! Helping to share the care between me and them. They are very caring, well-documented visits which alert me to any problems. Plus reassure me that all is well. Any extra care like checking a dressing is relayed straight from office to carers to be actioned.
I would certainly

recommend Bluebird to others.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your lovely feedback! We are really glad to hear how happy you are with our care service and we will share your kind comments with our team.

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Review from Daniel W (Son of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience

We contacted Bluebird to provide a care package for our Mum as her care needs had become more complex but she wanted to remain in her home for as long as possible. Bluebird was extremely professional, sympathetic, and flexible in putting together the care package. They listened very carefully to Mum’s

requests and preferences and tried very hard to meet them. As a family, we communicated very well and felt that the Bluebird staff were part of the team. The carers were all very kind and professional and quickly got to know Mum and her needs. We wouldn’t hesitate to recommend them to any family that needs to put together a home care package for a relative.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for leaving such a detailed and complimentary review. It's our pleasure to have helped Mum stay at home, and we are delighted you and your family also appreciated our support. We will share your lovely feedback with our team.

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Review from Phil B (Friend of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience

Bluebird have proven to be extremely reliable in all matters of care from vista to hospital transport.
Would highly recommend them. They turn up on time and nothing is too much trouble for them. The management are easy to get hold of and always helpful.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your lovely feedback, it makes us very proud reading this and we will share your kind comments with our team.

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Review from Nigel P (Nephew of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience

A very easy assessment process and thoroughly professional. The carer built a good rapport with my aunt and made an objective recommendation, which meant that we had to take a different path and throughout Bluebird Care was acting in my aunt's best interests.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for sending us your feedback. We are delighted to hear you were impressed with our service and will share your lovely review with our team.

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Review from D C (Next of Kin) published on 22 March 2024
Submitted via Website • Report

Overall Experience

Bluebird Care has been providing live-in care for over a year to our parents. We have been impressed by the professional care provided by the lovely women who undertake the care however, they are let down by the management team who do not always respond in a timely manner to the same standard as the

immediate care team.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for taking the time to send your feedback. We're very pleased to read that you are impressed by the professional care we provide and our care assistants who visit you. Regarding your concern, I have passed this to our senior manager who will be in touch to discuss this with you further. Thank you again for sending your feedback and if there's anything else we can do, please call us on 01962 856 900.

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Review from Phyllis P (Client) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience

Both male and female carers have been very helpful in many useful ways e.g. reaching shelves, answering doorbell, making cups of tea or coffee, preparing sandwiches and salads. Sharing experiences with carers from other countries, making them feel 'at home' even for a few minutes.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for submitting such a lovely review. We're delighted you have rated us five stars and we'll share your feedback with our team.

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Review from D P (Son of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience

Excellent experience with Bluebird Care in Winchester - great to work with people who know and understand all the typical challenges and questions when first starting out care/home help for the elderly. This has made our first few weeks very easy and smooth, helped also by the easy to use ‘real time’

online system that shows when care staff arrive and depart, and also shows each person’s notes from the visit. This is a genuine peace of mind aid when you’re not always near the person receiving the care. We look forward to working more with Bluebird in the future.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for leaving such a lovely review. It’s a pleasure to support you and your family and we will share your kind comments with our team.

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Review from S C (Client) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience

I have been very happy indeed with the care and friendship shown to me by Bluebirds assigned to me. It is like being with good friends!

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your feedback. We are delighted to read your five-star review, and it's lovely to know we've fitted in like good friends!

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Review from A H (Niece of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience

A very helpful and supportive service that built a good rapport with my aunt who has dementia and upped the care package really swiftly when this became necessary. We were worried my aunt would be reluctant to have the carers visiting her but we quickly accepted them and found them kind and friendly.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for taking the time to submit a review. It's lovely to read your positive feedback, and we will enjoy sharing this with the team.

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Review from Chris D (Son of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience

Great service from friendly staff. It gives us peace of mind knowing that my parents are receiving the right level of care to meet their needs. Also knowing that care can be adjusted as their needs change is very reassuring.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

We’re very pleased to hear how happy you are with our service, and that we’re providing you with peace of mind. Thank you for taking the time to submit a review.

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Review from Charles B (Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience

Bluebird Care Winchester, Eastleigh & Romsey have been relieving my dad's live-in carer for 2 hours every day so they can have their break. They have always looked after my dad well and I have no concerns at all, they always help my dad eat his meals, help him with his hygiene routines and take him

for a walk when he requests this. I would recommend this agency for reliable care and look forward to working with them in 2024.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your recommendation and for submitting such a positive review. It’s a pleasure to help, and we too are looking forward to continuing to support you and your father in 2024.

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Review from M P (Next of Kin) published on 11 December 2023
Submitted via Website • Report

Overall Experience

Following a hospital stay, my father required full-time live-in care. Bluebird was excellent in hand-holding me through the process and things to look out for along the way. The carer they provided has proved excellent, allowing myself and my siblings to feel assured that our father is being kept safe

and comfortable in his own home.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for leaving such a positive review. We really appreciate you taking the time to send us your feedback and are delighted our live-in service is working so well for you.

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Review from G M (Son of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience

Mum is always treated with kindness, humour and respect by all her carers. There is consistency in who tends to her, which really helps manage her dementia. Determined to keep Mum in her own home and Bluebird are a vital part of that wish. Management of any changes in care needs or schedules is always

done efficiently and without fuss. Thank you, BBC, as we refer to you!

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for sending such lovely feedback. It's a pleasure to read your positive comments and we will be sure to share these with the team.

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Review from Peter M (Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience

I love the staff and the care they give, times are sometimes a problem but understand, I find the care and trouble they take sometimes amazing when you consider what they have to put up with from me on occasions but always with a smile and joke. I am a great teaser which they take in good part and joke

along with me which makes things easier.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your five-star rating. We are delighted to read your lovely feedback and will send your kind comments to our team.

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Review from Sonia W (Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience

Bluebird Care Winchester, Eastleigh & Romsey have been fantastic in accommodating our needs, from the initial point of contact to the final delivery of their services and their continuation of services. The managers have bent over backwards to support us. We have no concerns to raise at all with the

service and the care that is provided to our pupils is first class at all times. The care team have fitted into the school extremely well and have become an integral part of our team. They have made a huge difference to the way in which we run the school and the care of the pupils is at it's highest. The staff are not only friendly, they are extremely professional and conscientious. I highly recommend them to anyone who requires care either for themselves or a relative. Thank you to everyone who works at Bluebird.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for writing such a lovely review. We appreciate your recommendation and it's a pleasure to be supporting you and the children at your school.

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Review from Sue B (Daughter of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience

High praise indeed for all the members of the team who supported my dad when he was at his most vulnerable following an accident. I will never be able to thank them enough. They have an amazing co-ordinator.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Hi Sue. It was our pleasure to provide support to you and your dad and we will pass your comments on to the team. Thank you for submitting your feedback.

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Review from J W (Daughter-in-law of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience

We found the Bluebird care was excellent! My mother-in-law wanted to die in her home. Bluebird provided daily care to begin with and then my mother-in-law needed full time live in care. The carer was perfect for my mother-in-law. The carer was patient and had a calming effect on my mother-in-law, she

was respectful and when handling her to move her, she was gentle. The carer was a great support to my husband and l and took the pressure off of us. We couldn’t have done it without them.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for taking the time to submit your review. It's touching to read your feedback and we are proud to have supported you and your family.

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Bluebird Care Winchester, Eastleigh & Romsey

Care Provided by Bluebird Care Winchester, Eastleigh & Romsey

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Funding & Fees Guide for Bluebird Care Winchester, Eastleigh & Romsey