Bluebird Care Winchester, Eastleigh & Romsey

Calford House, Wessex Way, Winchester SO21 1WP
Submit a Review
9.8 65 Reviews
  • Bluebird Care Winchester, Eastleigh & Romsey, Winchester
Bluebird Care Winchester, Eastleigh & Romsey is an "Outstanding" CQC-rated (January 2018) Home & Live-in Care provider. They offer a wide range of support to help keep people safe and cared for in the comforts of their own homes.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Winchester, Eastleigh & Romsey means high-quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

Show Bluebird Care Winchester, Eastleigh & Romsey on the Map

Care Provided by Bluebird Care Winchester, Eastleigh & Romsey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sonia Labrow (Registered Manager)

Funding & Fees Guide for Bluebird Care Winchester, Eastleigh & Romsey

  • Prices

  • £39.99 per hour.

Bluebird Care Winchester, Eastleigh & Romsey Reviews (65)

Total of 65, showing 41-60
9.8

Bluebird Care Winchester, Eastleigh & Romsey has a Review Score of 9.8 (9.849) out of 10, based on 42 reviews in the last 2 years. Over all time Bluebird Care Winchester, Eastleigh & Romsey has 65 reviews.

Overall Experience

  • 51
  • 13
  • 1
  • 0
  • 0

Date Published

65
7
28
42
23

Review from C H (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an urgent release from hospital for my terminally ill mother, Bluebird Care Winchester, Eastleigh & Romsey went above and beyond the call of duty. I was able to meet with the relevant team and staff who gently and expertly guided us patiently through the whole process.


High quality provision

was enabled swiftly and without delay and in my opinion could not have been enacted any more promptly due to the seriousness of the situation. The live-in care is outstanding and already a strong bond has been forged between my mother and her carer. Safety, trust and honesty has been shown and now I can drive back to Norfolk feeling happy that my mother is well cared for and I have respected her wishes to remain at home.


Thank you Bluebird Care.


Reply from Amy Blackman, Live-in Care Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for leaving such a lovely review about Bluebird Care! We are honoured to hear you think our service as outstanding and we'll pass your kind comments onto the team. It's our pleasure to support both you and your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M D (Daughter-in-law of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First time using this carer’s service. So far receiving attentive and excellent care. The carer arrives on time and is efficient and helpful to my father-in-law. He was wary at first and now he is so happy to have this valued service.

Reply from Jade Hobbs, Senior Manager at Bluebird Care Winchester, Eastleigh & Romsey

We're very pleased to hear that you and your father-in-law value our care service. Thank you for sending your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N D (Daughter of Client) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very happy to see all the staff that come to her, they all looked after her like she was their own mum.


Thank you


Reply from Natasha Broad, Care Manager at Bluebird Care Winchester, Eastleigh & Romsey

We're touched to read your positive comments, thank you for leaving such lovely feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Suzanne A (Niece of Client) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided was top quality, and every carer that my uncle had was very professional. They always completed any tasks in time and stayed with my uncle a couple of times when he’d fallen, and they had been instructed to call an ambulance. Communication between myself and the office was very
good - always felt valued. My uncle liked whichever carer he had; they were all lovely.

Reply from Natasha Broad, Care Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for such a lovely review, Suzanne; I will pass your compliments on to the team!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Daughter of Client) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird are efficient and always try their best to give the care needed. Carers are usually polite, respectful and very caring when dealing with my father. Generally very happy with their service.

Reply from Natasha Broad, Care Manager at Bluebird Care Winchester, Eastleigh & Romsey

Glad to hear you are happy with our care services! Thank you for taking the time to leave a review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D D (Client) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent with one regular carer, very reliable, very considerate and helpful. Regular updates for times of caring.

Reply from Natasha Broad, Care Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for taking the time to leave us a review, it is much appreciated! We're happy to help you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maria M (Daughter of Client) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the care (in my mum's home) provided by Bluebird, Winchester since they started in August 2021. The reason we think so highly of Bluebird is they use a fairly small team of carers for continuity purposes, we are always notified in advance of the timings which helps
reassure my mum of 93yrs. All carers have treated my mum with dignity, care and respect. They are happy to do anything she wishes for the hour she has them. The communication has been very good with the managers and office - if we needed to change any timings etc. Everyone has put mum at ease and reassured us. Thank you.

Reply from Natasha Broad, Deputy Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for leaving such a nice review, Maria! We are happy to support you and your mum and will pass these lovely comments onto the team!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Katherine R (Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the carers that come into my home. This morning I was talking to my carer about the exercise she was doing and the progress she was making. This motivated me to start using my handcycle again, I hadn't used it for several weeks because of illness. I will continue to exercise and
compare my results with hers.

Reply from Natasha Broad, Care Manager at Bluebird Care Winchester, Eastleigh & Romsey

Hi Katherine - that's brilliant and great to hear! Thank you for taking the time to submit a review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sylvia S (Client) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The regular and helpful visits of Bluebird have enabled me to remain in my own home, thankfully.

Reply from Natasha Broad, Care Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your review, Sylvia. It's our pleasure to help you stay in your own home! If you ever need any other support, we'd be happy to help you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark M (Son of Client) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a very positive experience of using the carers supplied by Bluebird. All carers treat our mother with kindness, good humour consideration and a good level of care. They are always willing and enthusiastic and we have developed good relations with the principal carers. Of course it's a sadness
that we have had to introduce a care plan to support our mother's day-to-day needs but the quality of care she now receives reassures us we have done the right thing.

Reply from Natasha Broad, Deputy Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thanks for leaving a review, Mark. Very happy to hear about your positive experience and glad to be of assistance.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen (Niece of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty lost her husband in April 2020, she had already been diagnosed with the onset of Alzheimer's and unfortunately being in lockdown meant she was not able to go out and see people, this made her very low in mood she lost weight and started going to bed at all times, she then started having falls,
so we arranged for Bluebird care to came in every day in the mornings to help with some personal care but mainly to give my aunty some companionship.
Within the first week of having Bluebird Care, we could see a difference in my aunties mood.
As my aunties dementia started to get worse we increased the care package. Bluebird Care were very helpful and arrange everything for us.
The carers that visited my aunty were compassionate and caring and always communicated any concerns they had with me.
My husband and I are very grateful for the help that Bluebird Care gave us.

Reply from Natasha Broad, Deputy Manager at Bluebird Care Winchester, Eastleigh & Romsey

Hi Karen - thanks for taking the time to leave this review, we're pleased to have been able to help.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C D (Daughter of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Empathetic carers who form good therapeutic relationships and help my father with his shower while maintaining his dignity. Respectful of his home and wishes.

Reply from Natasha Broad, Deputy Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your review, we're very happy to be able to help you and your father.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter C (Husband of Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers that attended were fantastic. They were very caring and efficient. They did exactly what was required of them and were always cheerful. They also let me know when they were coming each day so I could prepare my wife's dinner on time. My wife really enjoyed their company too.

Reply from Natasha Broad, Deputy Manager at Bluebird Care Winchester, Eastleigh & Romsey

Very happy to help you and your wife. Thank you for your kind review - we shall pass it onto the team!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H S (Daughter of Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were helpful and calm in setting up the service for my mum which we really appreciated.

Reply from Natasha Broad, Deputy Manager at Bluebird Care Winchester, Eastleigh & Romsey

Happy to help! Thank you for leaving us your review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Freda M (Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a serious fall resulting in a broken collar bone, four broken ribs, cracked pelvis and cracked left hip bone. I was also unwell. The carers transformed our lives. Excellent care, generosity of spirit, empathy and reassurance. I could not have coped without them and my husband and I felt
completely supported in every way. Losing our son so tragically added to our problems, but the sympathy from the carers helped us cope.

Reply from Natasha Broad, Deputy Manager at Bluebird Care Winchester, Eastleigh & Romsey

During what have been very difficult times for you, we're pleased to read about how we've helped you and your husband and hope it's made a real difference. Thank you for your kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Heidi F (Granddaughter of Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my grandmother think the care my grandad received from you was fantastic. In a much worrying time for our family, it gives us comfort and less worry to know that you are helping and comforting my grandfather and giving him the utmost care. Words cannot express how grateful we all are to you all.

Reply from Natasha Broad, Deputy Manager at Bluebird Care Winchester, Eastleigh & Romsey

It's our pleasure to help you and your family. We will pass your kind words onto the team!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dawn B (Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service offered and given is so very valued and a true lifeline.
The hardest time to accept help can be when you need it the most, thank you so much.

Reply from Natasha Broad, Deputy Manager at Bluebird Care Winchester, Eastleigh & Romsey

We're very happy to help you. Thank you for your review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Virginia S (Client) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite satisfied with the care received.

Reply from Natasha Broad, Deputy Manager at Bluebird Care Winchester, Eastleigh & Romsey

We're pleased to help and it's great to hear that you're happy with our care services!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V E (Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers pleasant, conscientious and always helpful.

Reply from Natasha Broad, Deputy Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your kind words! We will pass your comments onto the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D P (Wife of Client) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind and helpful staff.

Reply from Natasha Broad, Deputy Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for your review, it's a pleasure to help you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Bluebird Care Winchester, Eastleigh & Romsey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Bluebird Care Winchester, Eastleigh & Romsey is calculated as follows: ( (213 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 245 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Winchester, Eastleigh & Romsey is based on 42 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Sonia

Sonia Labrow

Job Title: Registered Manager

Joined: 2023

Sonia oversees our day-to-day services with a strong focus on customer well-being and meeting strict industry standards. She ensures the team provides safe and outstanding care that consistently exceeds expectations.


Claire & Norman

Claire & Norman Murphy

Job Title: Owners

Joined: 2012

Claire & Norman are driven by a commitment to provide an excellent and responsive service to our customers while creating a supportive, growth-oriented and rewarding environment for our staff.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Winchester, Eastleigh & Romsey to verify any information. View our terms and conditions. Bluebird Care Winchester, Eastleigh & Romsey has a Platinum Service – more info.