Bluebird Care Winchester, Eastleigh & Romsey

Calford House, Wessex Way, Winchester SO21 1WP
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9.8 65 Reviews
  • Bluebird Care Winchester, Eastleigh & Romsey, Winchester
Bluebird Care Winchester, Eastleigh & Romsey is an "Outstanding" CQC-rated (January 2018) Home & Live-in Care provider. They offer a wide range of support to help keep people safe and cared for in the comforts of their own homes.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Winchester, Eastleigh & Romsey means high-quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

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Care Provided by Bluebird Care Winchester, Eastleigh & Romsey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sonia Labrow (Registered Manager)

Funding & Fees Guide for Bluebird Care Winchester, Eastleigh & Romsey

  • Prices

  • £39.99 per hour.

Bluebird Care Winchester, Eastleigh & Romsey Reviews (65)

Total of 65, showing 61-65
9.8

Bluebird Care Winchester, Eastleigh & Romsey has a Review Score of 9.8 (9.849) out of 10, based on 42 reviews in the last 2 years. Over all time Bluebird Care Winchester, Eastleigh & Romsey has 65 reviews.

Overall Experience

  • 51
  • 13
  • 1
  • 0
  • 0

Date Published

65
7
28
42
23

Review from Jane P (Daughter-in-law of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to thank everyone for all they are doing to support my mother-in-law. The transformation in her life has been extraordinary and we are blown away at the difference in her mood and outlook in such a short space of time. With just a daily visit she is so much more relaxed, less anxious and so,
so happy. The stimulation of having someone to talk to and going for a walk when she can have made her much more focused and able to think for herself. It is truly amazing, and as an aside has also improved our lives! Instead of terrible dark moods, being lonely and confused she now calls to tell us when she's had a good day and to thank us for finding the Bluebird girls (as we call them!). She constantly tells everyone how she has all these new friends that visit and how lovely they all are. Bluebird gets the highest recommendation from us.

Reply from Natasha Broad, Deputy Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for such lovely comments, Jane. We are just as happy to have your mother-in-law as our new friend too!


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Review from Sarah B (Daughter of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother was referred as an emergency by her GP when she suddenly became unwell and could not cope safely at home in early January 2021. She was assessed the next day, and given options for support. Bluebird Care staff came a couple of times each day to check that she was OK and help her with
essential tasks such as preparing food and washing until she started to feel a bit better. They were tactful, kind and really practical. Of course, she didn't really want to be asking for help and was also anxious about strangers coming in - they helped her feel OK about accepting support and reassured her by doing things like blood pressure and temperature checks while she waited for her hospital appointment to come through. This also reassured me - I live a long way away, couldn't easily visit her myself, and was worried about potentially infecting her with Covid. Really grateful for the mix of kindness and professionalism from Bluebird Care.

Reply from Natasha Broad, Deputy Manager at Bluebird Care Winchester, Eastleigh & Romsey

It's a pleasure to help, Sarah. Thank you for your lovely comments - we will pass them on to the team.


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Review from P G (Wife of Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Reliable and trustworthy. Mostly very efficient.

Reply from Natasha Cool, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for taking the time to leave us a review. Your comments have been noted and we will be looking at ways to improve the care we provide. If you would like to discuss this further, please contact us on 01962 856 900.


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Review from John E (Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've had no problems with your service - which is as it should be, at your prices! I feel fortunate to be able to afford to use you. I've not rated your 'management' because I don't know enough about it.

Reply from Natasha Cool, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Hi John, thank you for taking the time to leave us a review, it's great to see you rate our care and support as 5 star!


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Review from D B (Client) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciate having the same carer every week where possible. All my carers are very helpful and friendly and will do whatever I ask. I have already recommended you to a friend in Eastleigh.

Reply from Natasha Cool, Registered Manager at Bluebird Care Winchester, Eastleigh & Romsey

Thank you for taking the time to leave such a nice review. We're very grateful that you've referred us to your friends and we will pass your kind comments on to our team.


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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Bluebird Care Winchester, Eastleigh & Romsey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Bluebird Care Winchester, Eastleigh & Romsey is calculated as follows: ( (213 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 245 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Winchester, Eastleigh & Romsey is based on 42 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (2)

Sonia

Sonia Labrow

Job Title: Registered Manager

Joined: 2023

Sonia oversees our day-to-day services with a strong focus on customer well-being and meeting strict industry standards. She ensures the team provides safe and outstanding care that consistently exceeds expectations.


Claire & Norman

Claire & Norman Murphy

Job Title: Owners

Joined: 2012

Claire & Norman are driven by a commitment to provide an excellent and responsive service to our customers while creating a supportive, growth-oriented and rewarding environment for our staff.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Winchester, Eastleigh & Romsey to verify any information. View our terms and conditions. Bluebird Care Winchester, Eastleigh & Romsey has a Platinum Service – more info.