Home Instead (Reading)

Elizabeth House, 20-24 School Road, Tilehurst, Reading RG31 5AL
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9.7 30 Reviews
  • Home Instead (Reading), Reading
Home Instead (Reading) provides a high quality, reliable and truly personal service to help older people be safe, secure and independent in their own homes. With provision ranging from as little as a few hours each week up to seven days a week including weekends and holidays, Home Instead provides a flexible and responsive service.

Home Instead match clients to individual caregivers based on personality and shared interests, and personally introduce clients to caregivers so that clients never have to admit a stranger to their home. All Home Instead caregivers have completed the Home Instead induction programme, provided 6 references and they have been subject to an Enhanced Criminal Records Bureau check prior to supporting any clients.

Home Instead offers companionship, medication reminders, respite care, light housekeeping, meal preparation, personal care, shopping and much more.

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Care Provided by Home Instead (Reading)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Philip Keohane (Director)

Funding & Fees Guide for Home Instead (Reading)

  • Prices

  • From £39.00 per hour

  • We also offer a Care solutions package which incorporates a flat monthly fee irrespective of weekends and bank holidays. This we hope will give you price certainty every month. Please call for further information

Home Instead (Reading) Reviews (30)

Total of 30, showing 1-20
9.7

Home Instead (Reading) has a Review Score of 9.7 (9.729) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Reading) has 30 reviews.

Overall Experience

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Date Published

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Review from E T (Client) assisted by family/friend published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a service user and have been for a few years now. I have been happy with the service provided but find change difficult. I prefer the same carer. I like having a visit once a day for my personal needs (which are met).

Reply from Philip Keohane, Owner at Home Instead (Reading)

Thank you for your comments and thoughts. They are, as always deeply appreciated.


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Review from S N (Son of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to thank Home Instead colleagues for an amazing quality of service - generally over many years but especially over the last few weeks when my Mother has needed extra support. Home Instead have been there for her, and are so caring. It is reassurance for us as a family to know that my Mother
is safe and being care for so well by a professional team, given we live at a distance. Recently when Mum needed extra care visits due to a fall Home Instead colleagues sorted this within hours and then visited Mum to check she was happy with the arrangements. They also were able to call in other health care professional rapidly when Mum needed to see additional nursing care.

Reply from Philip Keohane, Owner at Home Instead (Reading)

We all are extremely fond of your mother and are proud to have supported her and her family over the last few years. Many thanks for taking the trouble to post your thoughts. I will ensure that my colleagues and all of the care professional team are thanked on your behalf.


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Review from Veronica H (Client) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciate this opportunity to recognise the excellent support that the homecare ladies have provided me during the first critical weeks after my operation. They have displayed unfailing empathy and kindness and each day I have looked forward to their visits which are both reliable and moral boosting.
They have provided immediate personal care as needed from time to time and thanks to their interest and professionalism I am making a quick recovery. They are unfailingly kind, thoughtful and good company. Nothing has been too much trouble for them. I wish to give them the highest recommendation and continued success in the future. Thank you all.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Dear Veronica, thank you for your kind words, they are deeply appreciated. We are delighted that you are now recovered and back up and about following your surgery. We were happy to support you in your rehab journey. Kind regards.


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Review from Matthew T (Stepson of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank goodness for Home Instead. I have landed on my feet with that, in what is a process that is broken. There is no communication between pre and post-hospital and so you are in the dark about what to do. The staff to all the carers have been amazing. Kind, compassionate, reliable. They have bent
over backwards to help my step mum and my family in what has been a stressful time. They have taken over the project management and most of the stress. Thanks to you all for your help.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Your kind words are deeply appreciated. I will pass on your thanks to the care professionals and wider team that support your stepmother. Many thanks, Philip Keohane


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Review from Lee J (Son of Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed help with my mum as I was working full-time. She had COPD and was getting more demanding of me. I called into Home Instead, and from the very first meeting, I felt a weight lift ogg my shoulders. Eventually, Mum agreed to help, and I noticed a difference in Mum, she had a new face to look at
and chat to. The whole team were very professional from start to finish. If it wasn't for them, I'm not sure what I would have done. Thank you for a fantastic service.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Thank you for your kind words. I will make sure our care professionals are made aware of them. Regards.


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Review from Esme W (Client) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who have come to me have been pleasant and helpful and have always cleared me up. I do however find the service expensive.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Thank you for your kind response. I will let the carers who visit you know that you are happy with them. Regards.


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Review from B C (Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a full and fracturing my wrist, I was in need of help to cope with normal daily tasks. A friend referred me to home care and they tendered me all necessary care and assistance.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Thank you for your kind words which I have passed on to the carers that assisted you.


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Review from J W (Client) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was strongly advised by the nurse to seek help in getting my wife up in the mornings to relieve the stress I was feeling due to the repetitive nature of the attention to my wife's needs. Home Instead took on that role, with immediate and continuing effect. I am grateful to all the carers and the admin
staff. I shall recommend Home Instead to anyone I meet who needs the same help.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Dear JW. Thank you for taking the trouble to submit a review. Your kind words have been shared with the carers who visit. They deserve all of the thanks for doing a fine job in supporting you and your wife.


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Review from Carolyn G (Daughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the field supervisors and the care manager. I have organised daily care for my father with their endless help, guidance, kindness and patience. A stressful and difficult situation has been taken care of by them and nothing is too much trouble.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Thank you for your kind words which have been shared with my colleagues. We look forward to continue supporting both your father and mother in their daily routines.


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Review from A A (Client) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well organised company with first class staff in the field and in the administration section.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Dear AA,
Thank you for your kind words. I have passed these on to my team of Care Professionals on your behalf.


Kind regards
Philip Keohane


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Review from Helena Leigh L (Daughter of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone I have spoken to has been polite, friendly and helpful. My mother really likes her carers and it has been enormously helpful to me to have someone else looking out for her and helping her. She seems much happier since your staff have been visiting.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Many thanks for your kind words. Your message has been passed to the Care Professionals who look after her.
Regards.


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Review from Michael H (Client) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Human resources is very good at matching the carers to the patient. My carer it meticulous and patient and I could not wish for a better.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Thank you Michael for your kind words which I have relayed to your care professional on your behalf.


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Review from Peter T (Son of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided a very caring and professional service for my mother for several years and with their support, she was able to live independently at home. The communications with the office were always helpful and supportive. They communicated any concerns with helpful advice, including, for
example, photos of bruising/bites/areas of concern which I was able to forward to the GP. The caregivers were very helpful and friendly. They were efficient in their duties and made time to chat with Mum, do the crossword together etc. Which she really appreciated. Mum went to the hospital due to a fall, and during her recuperation Home Instead came out to her assess her and devised a plan to get her home more quickly and care for her at home, as was her wish.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Thank you for your kind words Peter. Our team at Home Instead are appreciative of your comments


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Review from D C (Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Far reaching, in-depth, satisfactory

Reply from Philip Keohane, Owner at Home Instead (Reading)

Many thanks for your wonderful review. We all take immense satisfaction from assisting you in your day-to-day living and 100% appreciate your kindness towards the whole team. Warmest regards.


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Review from Sarah D (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been absolutely delighted with the care my mother has received over the last year. Both the office staff and caregivers are always professional, supportive and caring. When my mother recently had to be hospitalised, they were so efficient and liaised with all the medical professionals, helping
to reduce everyone’s stress levels. A fantastic caregiver was there to support my mother and me, on her return from hospital - we could not have managed without her. All the caregivers are caring and supportive companions to my mother on a daily basis - she looks forward to their visits and chats.

Reply from Philip Keohane, Owner at Home Instead (Reading)

Thank you Sarah for taking the trouble to submit those kind words. I will forward them to the CAREGivers who help to support your mother so they can see how much their work is appreciated.


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Review from G F (Son of Client) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with carers who visit my mother.
Not happy with communications from the office.
Changing carers or times without calling my mother first.

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Review from Warren H (Son of Client) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead (Reading) enough. So much so that I have passed their details onto friends who are in need of a good, care providing company on numerous occasions. They are reliable, courteous and professional and always have not only my father’s best interests at heart but that of the
whole family.

Reply from Philip Keohane at Home Instead (Reading)

Thank you for those extremely kind words. I will make sure they are passed on to the CAREGivers who support your father. They love visiting him. He is a real gentleman. Kind regards, Philip


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Review from Barbara T (Client) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the Home Instead team are very friendly, reliable and caring and I appreciate their company twice a week.

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Review from Michael C (Client) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well managed agency. Good carers. Reliable and friendly. Always happy to help if at all possible.

Reply from Philip Keohane at Home Instead (Reading)

Thank you for your kind words. We thoroughly enjoy supporting you in your daily lives.


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Review from Pauline G (Daughter of Client) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been having daily visits for more than three months now, from carers who are always friendly, helpful and professional. She now looks forward to their visits and appreciates that they all take the time to talk with her while going about their work. It helps that she sees the same carers
on a regular basis so she gets to know them and they get to understand her needs, likes and dislikes. I am very happy with the caring way the service is provided and would certainly recommend them to anyone.

Reply from Philip Keohane at Home Instead (Reading)

Dear Pauline, Thank you for your kind words about the service we provide. These will be passed on to the CAREGivers concerned. Kind regards, Philip.


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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Home Instead (Reading) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Home Instead (Reading) is calculated as follows: ( (54 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 70 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Reading) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (2)

Tracey

Tracey Pearce

Job Title: Registered Care Manager

Joined: 2021

I started working in the healthcare sector 12+ years ago as a carer when my children didn’t need me around so much. What was just a job to fit in around the school run has turned into a passion. I have worked my way up from carer to senior carer, to therapy assistant within the NHS supporting physios and OTs, to then moving into the office to utilise my admin skills (PA/secretary before children) as a care coordinator, then care manager and have been a Registered Care Manager for 4 years.


I am a registered healthcare trainer, and have recently attained my level 5 diploma in Health and Social Care Leadership and Management and am about to start work to attain a Masters's Degree in the same subject. At home, I live with my partner, my 21-year-old son and 16-year-old daughter, 3 dogs, 2 guinea pigs and 2 ridgeback musk turtles and in my spare time I am a Samaritans volunteer. I am passionate about delivering high-quality care to our clients


Philip

Philip Keohane

Job Title: Owner

Joined: 2011

Prior to becoming a Home Instead owner here in Reading in 2011, I had previously worked in and around the healthcare sector for over 10 years. The poor experiences that my parents had with caring for my father in the family home lead me to believe that there must be a better way of supporting people to continue living meaningful lives at home. Home Instead’s vision of what good care should look like mirrors my own personal values so the last 10 years have been a truly gratifying experience.


We have a fantastic team of Care Professionals that I am immensely proud of. They share a common desire to support our clients as individuals, giving them the best care possible. They in turn are supported by an enthusiastic and well-led team of supervisors, administrators, and care management.


Here in Reading, Home Instead has been operating under my stewardship for over 10 years. We are firmly embedded within the local community, supporting other organisations such as the Reading Dementia Action Alliance, local community projects and Tilehurst Bowls Club where we are a sponsor and trough that hold activities which our clients and their family carers attend.


Frequently Asked Questions about Home Instead (Reading)

What Type of Services does Home Instead (Reading) offer?

Home Instead (Reading) offers Home Care.

How many Carers does Home Instead (Reading) employ?

Home Instead (Reading) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Reading) to verify any information. View our terms and conditions. Home Instead (Reading) has an Enhanced Service – more info.