Home Instead (Reading)

Elizabeth House, 20-24 School Road, Tilehurst, Reading RG31 5AL
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9.7 30 Reviews
  • Home Instead (Reading), Reading
Home Instead (Reading) provides a high quality, reliable and truly personal service to help older people be safe, secure and independent in their own homes. With provision ranging from as little as a few hours each week up to seven days a week including weekends and holidays, Home Instead provides a flexible and responsive service.

Home Instead match clients to individual caregivers based on personality and shared interests, and personally introduce clients to caregivers so that clients never have to admit a stranger to their home. All Home Instead caregivers have completed the Home Instead induction programme, provided 6 references and they have been subject to an Enhanced Criminal Records Bureau check prior to supporting any clients.

Home Instead offers companionship, medication reminders, respite care, light housekeeping, meal preparation, personal care, shopping and much more.

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Care Provided by Home Instead (Reading)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Philip Keohane (Director)

Funding & Fees Guide for Home Instead (Reading)

  • Prices

  • From £39.00 per hour

  • We also offer a Care solutions package which incorporates a flat monthly fee irrespective of weekends and bank holidays. This we hope will give you price certainty every month. Please call for further information

Home Instead (Reading) Reviews (30)

Total of 30, showing 21-30
9.7

Home Instead (Reading) has a Review Score of 9.7 (9.729) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Reading) has 30 reviews.

Overall Experience

  • 24
  • 6
  • 0
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Date Published

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18

Review from P W (Client) assisted by family/friend published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Home Instead for over 2 years. I am very happy with their services, the carers are great, friendly and professional and know what they are doing.
I would recommend any family or friends to Home Instead. Keep up the good work.

Reply from Philip Keohane, Director at Home Instead (Reading)

Thank you for your kind words of appreciation. They are greatly appreciated.


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Review from B B (Client) published on 17 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good as staff come and get on with tasks straight away.
Wish it was cheaper; but satisfactory.

Reply from Jane Patey, Care Manager at Home Instead (Reading)

Many thanks for your kind words.


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Review from E F (Daughter of Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very high standard of work, always willing to care for my dad and make sure that all his needs are met.

Reply from Jane Patey, care manager at Home Instead (Reading)

Thank you for your review and kind comments very much appreciated.


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Review from Valerie R (Daughter of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Home Instead Senior Care (Reading) to be very kind and professional. The staff that have attended to my mother are fantastic, warm, friendly and caring. I can relax when I know they are with my mum because I know she enjoys their company. Also, the management are always at the end of the phone
to address any problems that may crop up, so I would recommend them to anyone who needs some helping hands and to feel their parents are cared for.

Reply from Jane Patey, Care Manager at Home Instead (Reading)

Thank you for your kind words always appreciated.


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Review from M W (Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all aspects of Home Instead, very caring and treated with friendliness and respect. Always look forward to their visits.

Reply from Jane Patey, Care manager at Home Instead (Reading)

Many thanks for your kind words.


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Review from R S (Husband of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite pleased with the standard of service provided. The current carers are punctual and courteous and I intend to carry on with the service.

Reply from Philip Keohane, Director at Home Instead (Reading)

Thank you for your positive comments and feedback.


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Review from Geraldine T (Daughter of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care that everyone in Home Instead Reading has given my mother over the last month. They are professional and go beyond their remit to ensure she is safe and comfortable at home. Their communication with me is swift and gives me peace of mind knowing that they understand my mother's
needs.

Reply from Philip Keohane, Director at Home Instead (Reading)

We are so pleased that you are happy with the support our CAREGiver is providing to your mother. Thank you for your kind comments. Philip


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Review from S K (Daughter of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been having the same carer for quite a long while now and she is fantastic.
My mother can be quite difficult but she manages her behaviour extremely well. She does an excellent job.
We had tried several agencies before Home Instead and none of them were adequate, they wouldn't clean my mother
properly which resulted in infection after infection.
We are so happy with Home Instead, or more importantly the carer she now has.

Reply from Philip Keohane, Director at Home Instead (Reading)

Thank you so much for your kind words. They are greatly appreciated. Philip


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Review from Susan H (Client) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was told by the hospital I had to get carers, I had no idea where to look until I was given a book to look at of all caring professions around the country. I wanted a local company and found Home Instead and called them first. The next day the owner came to visit me in rehab hospital.
I was
reluctant to have carers in my home for me (due to major multi pull hip operations), my husband was also very uneasy about having people coming into his house 3 times a day. This didn't last long, because he knew the carers did a better job than he could.

I have now been receiving care from Home Instead for approx 4 months. My carers are not only professional, they are like my new friends. Every day it's like a friend dropping in, always ready to listen to any of my problems but mainly while doing their work we have a laugh. This makes me happy.

Reply from Philip Keohane, Director at Home Instead (Reading)

Thank you for your kind words which, as always, are deeply appreciated by us all.


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Review from Gillian K (Daughter of Client) published on 4 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, reliable service.

Reply from Philip Keohane, Director at Home Instead (Reading)

Dear Gillian, Thank you for your kind words regarding the service we provide to your family. Our CAREGiver really enjoys the time she spends with them. Kind regards, Philip


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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Home Instead (Reading) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Home Instead (Reading) is calculated as follows: ( (54 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 70 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Reading) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

No. 1 Home care provider

Recipient: Home Instead (Reading)

Date: Wednesday 11 Mar 2015 More details

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Meet the Team (2)

Tracey

Tracey Pearce

Job Title: Registered Care Manager

Joined: 2021

I started working in the healthcare sector 12+ years ago as a carer when my children didn’t need me around so much. What was just a job to fit in around the school run has turned into a passion. I have worked my way up from carer to senior carer, to therapy assistant within the NHS supporting physios and OTs, to then moving into the office to utilise my admin skills (PA/secretary before children) as a care coordinator, then care manager and have been a Registered Care Manager for 4 years.


I am a registered healthcare trainer, and have recently attained my level 5 diploma in Health and Social Care Leadership and Management and am about to start work to attain a Masters's Degree in the same subject. At home, I live with my partner, my 21-year-old son and 16-year-old daughter, 3 dogs, 2 guinea pigs and 2 ridgeback musk turtles and in my spare time I am a Samaritans volunteer. I am passionate about delivering high-quality care to our clients


Philip

Philip Keohane

Job Title: Owner

Joined: 2011

Prior to becoming a Home Instead owner here in Reading in 2011, I had previously worked in and around the healthcare sector for over 10 years. The poor experiences that my parents had with caring for my father in the family home lead me to believe that there must be a better way of supporting people to continue living meaningful lives at home. Home Instead’s vision of what good care should look like mirrors my own personal values so the last 10 years have been a truly gratifying experience.


We have a fantastic team of Care Professionals that I am immensely proud of. They share a common desire to support our clients as individuals, giving them the best care possible. They in turn are supported by an enthusiastic and well-led team of supervisors, administrators, and care management.


Here in Reading, Home Instead has been operating under my stewardship for over 10 years. We are firmly embedded within the local community, supporting other organisations such as the Reading Dementia Action Alliance, local community projects and Tilehurst Bowls Club where we are a sponsor and trough that hold activities which our clients and their family carers attend.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Reading) to verify any information. View our terms and conditions. Home Instead (Reading) has an Enhanced Service – more info.