Home Instead (Milton Keynes)

Global House, Vincent Avenue, Crownhill, Milton Keynes MK8 0AB
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9.9 112 Reviews
  • Home Instead (Milton Keynes), Milton Keynes
Discover a world of compassionate and tailored home care with Home Instead in Milton Keynes. Exceptional companionship-led services empower individuals in need, enabling them to thrive happily and safely in their own homes.

What sets Home Instead apart is its dedicated team of Care Professionals. Chosen not only for their professional expertise but also for their empathetic and mature approach, they are committed to delivering a superior quality of care. The unique approach ensures that each visit lasts a minimum of one hour, guaranteeing ample time for comprehensive assistance and genuine companionship.

They understand the significance of personalised connections. The meticulous matching process pairs clients with compatible Care Professionals who make regular visits. Through consistent and meaningful interactions, strong bonds of trust and friendship naturally evolve, enriching lives in countless ways.

They go beyond conventional care by embracing the essence of companionship. Light housework, assistance with dressing, and personal care are seamlessly woven into their services. Home Instead envisions a world where individuals not only receive the support they require but also relish every instant, living life to the fullest.

Experience the Home Instead difference—where compassion, companionship and quality care thrive, creating enriched lives within the comfort of home.

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Care Provided by Home Instead (Milton Keynes)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Marquiss (General Manager)

Funding & Fees Guide for Home Instead (Milton Keynes)

  • Prices

  • From £36.50 per hour

  • Available on request

Home Instead (Milton Keynes) Reviews (112)

Total of 112, showing 1-20
9.9

Home Instead (Milton Keynes) has a Review Score of 9.9 (9.920) out of 10, based on 25 reviews in the last 2 years. Over all time Home Instead (Milton Keynes) has 112 reviews.

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Review from Bruce C (Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being treated poorly by another provider and let down on many occasions, I was very nervous about any new provider. However, Homestead soon put me at ease, ensuring I was happy and confident, even went above the call of duty when my old supplier just dropped my help at no notice, they stepped
in to make sure I was ok.
The introductory service was brilliant, ensuring all my needs were addressed, ensured I met all the carers first so no one was a stranger, they checked up ever day or so to make sure it was going well. First class.
The Carers I have are fantastic, I wouldn't want anyone else. The support staff are just amazing, always there to help and assist when needed.
Best thing I've done was move to Homestead.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you so much for sharing your experience with Homestead! We're thrilled to hear that we were able to provide the support and care you needed, especially after your previous challenges. It means the world to us that you felt at ease and confident with our team, and we're so glad our efforts to ensure smooth transitions, personalised care, and consistent check-ins have made a positive impact. Your kind words about our care professional and support staff are greatly appreciated - they truly work hard to ensure your well-being. Thank you for trusting us, and we're so happy to have you with Homestead.


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Review from Gertude D (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who have been coming to me over the past several months have been superb. They do everything cheerfully and efficiently.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you for taking the time to give your feedback. We apparated your kind words that will be passed to the team.


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Review from A S (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault Home Instead carers and managers.
Both ladies that cared for my dad were really good and so kind to my Dad who is suffering from dementia and can be quite difficult at times. I would highly recommend them to anyone thinking about care in the home.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

It means a lot to us that you felt the care was compassionate and professional. We appreciate your recommendation and are grateful for the trust you've placed in us.


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Review from C T (Wife of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead staff always friendly and helpful. Always have time for my husband, never skimp on time.
We are both very happy with the service and the staff we talk to in the office and see at our home.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you so much for your kind words and for taking the time to share your experience with Home Instead! Were thrilled to hear that both you and your husband are happy with the service and our team. Providing compassionate and attentive care is at the heart of what we do, and its wonderful to know that our staffs dedication makes a positive impact in your lives.


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Review from Gail M (Daughter of Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The small team of carers have taken great care to understand my dad's needs and have turned him around from not wanting the service to wholeheartedly welcoming them. The app is really helpful in giving us details of how the visit went and communication with the office is responsive and efficient.
As
daughters, we can relax knowing his needs are being met and he is much happier now. We can be his daughters again.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you so much for your thoughtful review! We are so pleased to hear that the team has been able to provide such personalized care for your dad and help him feel more comfortable with the service. We're glad this has allowed you to relax and reconnect with him as daughters again. Your kind words mean a lot to us!


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Review from E D (Daughter of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with your service. Your staff are both friendly and professional and treat my mother with respect, office staff again are friendly and helpful and any changes to medication are dealt with promptly.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you so much for your kind words and positive feedback! We're delighted to hear that you are pleased with our service and that our team has been able to meet your expectations. It's our priority to provide respectful and professional care.


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Review from Matt B (Friend of Client) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead were brought in to look after an elderly friend who was struggling to cope with some aspects of living alone, having recently lost his wife. They have been outstanding from the outset. All of the carers come across as friendly and patient and the staff behind the scene are excellent at
updating me with any issues as they arise. The on-line app is easy to use and very useful in allowing me to monitor the visits, should I not have time to visit. I would certainly recommend their services without hesitation.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you so much for your valuable feedback. We truly appreciate hearing that we've made a positive impact in supporting individuals to live independently. It's incredibly rewarding to know that our efforts have contributed to enhancing the quality of life for those we serve. Your kind words inspire us to continue improving and providing the best possible support.


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Review from A I (Daughter of Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother loves having the same carer each week and looks forward to seeing her. She still sometimes says she doesn't need anyone but soon changes her mind when the carer arrives.
I love being able to go out knowing that Mum is well looked after, is taken out to new and old places and does activities
that I sometimes have not had time for.
The weekly reports are so useful in keeping me up to date.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you so much for your kind feedback! We're thrilled to hear how much your mother enjoys her time with her care professional and the comfort and companionship she brings each week. We're grateful to be part of her care. Thank you again for sharing!


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Review from L C (Daughter-in-law of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time we've had to care for someone with dementia. Home Instead have helped us navigate this and support us. The carers that attend to my father-in-law are understanding of his attempts to keep his independence and respect that. They help us as a family knowing that he is supported
every day.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you for taking the time to provide your feedback. It truly means a lot to our entire team to know that our efforts are making a positive impact not just for our clients, but also in supporting their families.


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Review from David K (Son of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided to my mother. The carers come in every day and are always friendly and helpful. They help with dressing and washing and making cups of tea as well as any ad-hoc jobs. Everyone in the office is also helpful with any admin queries.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you so much for your kind words! We're honoured to care for your parent and truly appreciate your trust in us.


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Review from B S (Daughter of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead, are caring for my mum who has mixed dementia. The ladies who come are wonderful as they treat Mum with compassion and respect.
I can relax when I am away from the house, knowing that she is being looked after.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you so much for your review. Your kind words about our care professionals and support staff are greatly appreciated.


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Review from Julie R (Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very nervous when I went into hospital, leaving my disabled husband on his own. But the excellent service given to him by the Home Instead care team meant that he was kept safe, and helped where necessary by pleasant, understanding people with none of the condescending attitudes that elderly people
are sometimes faced with.
On coming out of hospital and needing help myself, I was relieved to have people who coped with support stockings brilliantly and were willing to wash my legs and feet, being unable to do so myself. Each member of the team has impressed me: they are thoughtful, see what needs doing and do it, are willing to do anything I ask of them - and giving mealworms to the birds is not very pleasant! They arrive on time. They are interested in us but not intrusive. They are cheerful, and so quick around the house that I blink and a job is done. I hadn't realised how slow I'd got until I saw the care team sprint up and down the stairs.

Reply from Sarah Marquiss, General Manager at Home Instead (Milton Keynes)

Thank you for your wonderful review. Your kind words about our team's care and support truly mean a lot to us. It's incredibly rewarding to know that our efforts have made a positive impact. We are committed to providing the best possible service, and your feedback inspires us to continue doing what we love.


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Review from Chris G (Relative of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used several care companies and Home Instead were by far the best. Lovely reliable carers who looked after my parents exceptionally well. Thank you Home Instead (Milton Keynes), we are very happy to recommend you.

Reply from Samantha Duffin, Business Development Manager at Home Instead (Milton Keynes)

Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our lovely and reliable carers provided exceptional support to your parents. It was truly a pleasure for us to be a part of their care journey. Your recommendation means a lot to us, and we remain committed to providing the highest quality of care


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Review from J H (Daughter of Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been completely satisfied with Home Instead's approach to caring. Initially, taking time to find out about Mum, her family, her needs, likes and dislikes, past and present interests etc. Most importantly she is treated with dignity and has helped to get her used to someone else helping her as
she was becoming very dependent on me.

Reply from Samantha Duffin, Business Development Manager at Home Instead (Milton Keynes)

We are delighted to hear about your positive experience with Home Instead Milton Keynes. Our approach to care is centred on understanding the unique needs and preferences of each individual we serve, and we are glad to hear that we were able to do so for your Mum. Ensuring dignity and independence is at the core of our mission, and we are pleased to have helped your Mum adjust to receiving assistance while preserving her independence. Thank you for trusting us with her care.


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Review from Michelle R (Daughter of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service that centres on what my mum needs, pairing Mum up with people of similar interests and outlook on life has given my mum back her confidence to go out and engage with the world again. We have both felt fully supported when deciding what works best for us and am immensely grateful for
the kindness and compassion shown at each meeting.

Reply from Samantha Duffin, Business Development Manager at Home Instead (Milton Keynes)

Thank you for sharing your experience with us! We're delighted to hear that our personalised approach has had such a positive impact on your mum's confidence and well-being. Providing support with kindness and compassion is at the heart of what we do and we're grateful for the opportunity to make a difference in your lives.


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Review from A H (Son of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about Home Instead and the service that they provide. Visiting carers are an absolute credit to the company. Personal, compassionate, understanding. A visit from the carer for my mother is comparable to a visit by a family member. Keep up the good work.

Reply from Samantha Duffin, Business Development Manager at Home Instead (Milton Keynes)

Thank you for your glowing review! We're delighted our Care Professionals have made such a positive impact. Your feedback means the world to us as we strive to maintain the highest standards. We appreciate your support. Warm regards, Home Instead Milton Keynes Team.


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Review from Sue W (Daughter of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide a wonderful service. My father has recently become virtually bedridden. We have carers in the morning and they have been wonderful, providing a great support for both Mum and Dad. They are friendly, professional and extremely capable. I would not hesitate to recommend Home Instead
to anyone who is seeking support for a loved one.

Reply from Samantha Duffin, Business Development Manager at Home Instead (Milton Keynes)

Thank you so much for taking the time to share your positive experience with Home Instead Milton Keynes. We're glad to hear that our care professionals have been a wonderful support for your parents. Our team values compassionate and professional care, and we appreciate your recommendation.


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Review from Karen G (Daughter of Client) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and courteous staff, attend to mum's needs without complaint, nothing is too much trouble, always willing to adapt the care at very short notice. and I would recommend your services for anyone looking for home care services. Thank you.

Reply from Samantha Duffin, Compliance Co-ordinator at Home Instead (Milton Keynes)

Thank you for taking the time to share your positive experience with our care professionals. We're delighted to hear that our team has been kind, courteous, and adaptable to your mum's needs. Your recommendation means a lot to us, and we're grateful for the trust you've placed in our home care services.


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Review from Valerie M (Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend gave me your company name. I am so pleased. Everyone I have met is very professional and friendly. Nothing is too much trouble. My carer has been absolutely amazing and we have laughed together. She has looked after everything so well and made sure that I was safe and not doing too much.
I
will miss her when she goes on the 9th September.

Reply from Samantha Duffin, Compliance Co-ordinator at Home Instead (Milton Keynes)

Thank you for your kind words and for choosing Home Instead Milton Keynes. We truly appreciate your feedback. It's wonderful to hear that your care professional has been amazing, and the fact that you've shared some laughter together speaks to the strong bond that can develop through our care services. If you ever need anything in the future, please don't hesitate to reach out.


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Review from Susan R (Daughter of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Home Instead by a family friend, who had used them previously and must admit it has been the best recommendation I have ever had. The whole team are friendly and efficient. The carers who have been coming to help with my mum, who lives with me, are some of the nicest most caring people
I have ever met.
I was concerned, at first, as I thought Mum would not like strangers washing her etc. But straight away two members of staff in particular, our carers, felt like friends and put Mum at ease from the first visit.
I cannot recommend Home Instead highly enough, particularly four members of staff, the ones I have had personal contact with.
They have been angels at one of the most difficult times of our lives and certainly made the process as easy as it could have been.

Reply from Samantha Duffin, Compliance Co-ordinator at Home Instead (Milton Keynes)

We are truly grateful for your heartwarming review. It brings us immense joy to know that our team at Home Instead has been able to provide the care and support your mum needed while making her feel comfortable and valued. Your kind words about our dedicated Care Professionals mean the world to us. We are honored to have been a part of your journey during this challenging time and appreciate your trust in us. Thank you for sharing your experience, and please know that we are always here to provide the best care possible.


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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Home Instead (Milton Keynes) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Home Instead (Milton Keynes) is calculated as follows: ( (138 Excellents x 5) + (12 Goods x 4) ) ÷ 150 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Milton Keynes) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (5)

Susan

Susan Prosky

Job Title: Owner / Director

Joined: 2012

My background is within the Hotel & Catering world, having run a Venue Finding Company for 20 years and prior to that working as a National Accounts Manager for a large chain of London Hotels. Service is in my blood and when researching the Care Industry, I felt that this is a skill that would prove very useful.


I have lived near Olney for over 20 years with my husband Matt and 2 boys, (now both young adults,) lovely Phoebe my Wheaten Terrier and 2 cats, Shadow & Mr Mugabe (he really is a dictator!) In my spare time I love reading and walking in the lovely parks around our home.


Since starting up Home Instead in 2012, we have supported so many wonderful clients to facilitate their wishes to stay at home, wherever that may be, in the place they love or where they feel most comfortable. Getting help or admitting you might need some assistance isn't always an easy decision to make but we have many years’ experience in the sector and know that choosing the right care is just so important. I do feel very proud of my team of office colleagues and CAREGivers who have embarked on this journey with me - we are always looking at ways we can improve and add another dimension to our wonderful clients' lives.


Sarah

Sarah Marquiss

Job Title: General Manager

Joined: 2012

I started in Health and Social care 17 years ago, when I moved from London to Buckinghamshire. I had two small daughters and wanted something I could do as well as being a mum. Over the years I have worked as a carer and ran daycare centres for the elderly with the British Red Cross. I joined Home Instead in February 2012 when the office was first established. I have always been passionate about the good quality care that was central to each individual, and the Home Instead ethos matched this. When starting with Home Instead, I was the Registered Care Manager, as the company grew, I developed into the Operations Manager. More recently I have been promoted to the General Manager of the company. I truly believe that we are the best home care company in our area, who has a passionate team in the office and out on the field. Whenever I get free time I love to travel and embrace new experiences.


Rachel

Rachel Stephenson

Job Title: Care Manager

Joined: 2012

As a Care Manager, I am involved in most aspects of the daily delivery of our care services. From the moment we receive a new client enquiry, I will work together with the client and their family to put a plan in place that facilitates their individual needs.


Having over 10 years’ experience in the sector, initially supporting children before I moved into adult social care, I also deliver training to new CAREGivers, teaching them how to administer medication correctly and the principles of moving and handling.


I come from a large family having 2 sisters and a brother. This makes my home life as busy as my work, as I'm currently living with my partner JJ, mum, dad, sisters, niece and 2 dogs but I wouldn’t have it any other way.


Pauline

Pauline Klein

Job Title: Scheduling Manager

Joined: 2014

With a background in running pubs, I am used to having to juggle priorities which is probably why I enjoy my role within the scheduling team so much. Ensuring that our clients get the right people at the right time every day takes dedication and commitment but the rewards are well worth it. I know how important it is to the people we support to be sure that they can rely on us. Just that little phone call to let them know we are on our way or that pint of milk we can get for them on our way over can make all the difference. I still get to go out and see all my clients whilst being a mentor to new CAREGivers, making sure that they feel fully supported.


Dana

Dana Large

Job Title: Deputy Care Manager

Joined: 2013

My role as Deputy Care Manager sees me heavily involved in scheduling visits and liaising with clients, their families and other healthcare professionals to ensure every aspect of their care runs smoothly. Coming from an airline background, delivering great customer service is at the heart of my nature. It’s very important for me to get to know each of our clients and CAREGivers personally. By fully understanding their needs, we can ensure that we respond quickly to any changes.


Frequently Asked Questions about Home Instead (Milton Keynes)

What Type of Services does Home Instead (Milton Keynes) offer?

Home Instead (Milton Keynes) offers Home Care.

How many Carers does Home Instead (Milton Keynes) employ?

Home Instead (Milton Keynes) employs 95 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Milton Keynes) to verify any information. View our terms and conditions. Home Instead (Milton Keynes) has a Platinum Service – more info.